Tropicana Hotel Puerto Vallarta

Always a pleasure. Attentive and friendly personnel. Conscientious housekeeping. Safe environment.

I am writing to express serious concerns regarding my recent stay at Hotel Tropicana - Near Olas Altas Street in Puerto Vallarta. While the hotel benefits from an excellent beachfront location, the overall experience fell far below acceptable hospitality standards. The room was outdated, and the bathroom presented clear maintenance and hygiene issues, including mold on the shower ceiling and a heavily calcified shower head that made showering uncomfortable. Customer service was consistently unprofessional. Staff interactions were often rude, and there appeared to be a noticeable decline in service quality when tips were not provided. Basic amenities were also restricted—despite having three registered guests, we were initially provided with only two worn towels, and additional requests were met with dismissive responses. The pool towel policy was equally disappointing, with no option to exchange used towels for clean ones. Most concerning was a serious hygiene violation witnessed during breakfast service. A staff member picked up a fork from the floor, looked around to ensure no one noticed, and returned it to the clean utensil container. This raises significant concerns about food safety practices within the establishment. Additionally, the breakfast itself was overpriced, lacking in quality, and overall unsatisfactory. Given these issues—poor maintenance, inadequate service, and alarming hygiene practices—I cannot recommend this hotel. I strongly urge management to add

Very clean room. We had the junior suite with a kitchen. The view was amazing. Walking distance to everything. Pool and beach area excellent. All staff super friendly. Excellent service.

EXCELENTE !!!

Room was not clean. Sheets were stained. Toilet was not working properly. Waited for maintenance but never showed up. Paid extra for a safe that was not working. Gave 2 starts for location, location is great. One staff member was rude at the beach entrance, when we were coming back from the beach the staff run to us and held my partner’s arm to check for the hotels bracelet instead of asking politely for us to show it.