Krystal Vallarta

Todo excelente

Title: Constructive Feedback on Recent Stay – Areas for Improvement I recently stayed at this property and wanted to leave balanced, honest feedback to help both the hotel and future guests. While I appreciate the team’s efforts, several issues impacted my comfort and overall experience. The room itself was not fully ready upon arrival. The duvet cover had a prominent red-brown stain that strongly resembled a blood stain. This was concerning from a hygiene perspective and should have been caught during housekeeping turnover. Temperature control was another challenge. The air conditioning was unable to cool the room adequately despite being reported to the front desk. The space remained uncomfortably warm throughout the stay. One evening we lost water pressure for over two hours, eliminating the possibility of taking a shower. The issue was finally resolved close to 10:00 p.m., which was quite inconvenient. In addition, the bathroom was missing facecloths upon check-in. The swimming pools were noticeably murky with poor water clarity, making them unappealing for use. Regular maintenance or improved filtration appears to be needed. Smoking policies were not well enforced during my visit. Guests were smoking in various common areas, and I observed cigarette butts on the elevator floor—an enclosed public space—which affected the environment for non-smokers. At checkout, when I mentioned a couple of these matters, the staff seemed focused on providing explanations rather than offe

It started with the man who Checked me in… any question I asked him he would take a deep breath as If he was so annoyed . The room Was depressing, there is really no place to lay out and get some sun . I’ll never stay again

The room is clean but a little dated. Beds are comfortable. Breakfast is great. Long line up for drinks at pool. Not a lot of dinner options . The staff are very friendly and helpful. Loved the beach area.

The facilities are a bit outdated but overall is a nice resort.