Name: Black Swan Lakeside Boutique Hotel
Address: 171 Kawaha Point Road, Rotorua, Región de Bay of Plenty, NZ
Price range: 275 US$–550 US$ per night
Rating: 9.18

Opiniones de los huéspedes

En Black Swan Lakeside Boutique Hotel, los huéspedes elogian constantemente la tranquila ubicación frente al lago con vistas panorámicas, el fácil acceso al centro de la ciudad y la destacada hospitalidad de los atentos gerentes y el personal, creando una base relajante y boutique para explorar Rotorua.

Las habitaciones se describen a menudo como cómodas, modernas y con vistas al lago, aunque algunos señalan distribuciones más pequeñas, privacidad limitada, espacio insuficiente en el tocador del baño, áreas anticuadas o con olor a humedad, huecos en las ventanas que dejan entrar insectos y la falta de cerrojos interiores. El desayuno recibe elogios frecuentes, mientras que las opciones de cena y bebidas reciben comentarios mixtos, con menciones ocasionales de que las opciones en el lugar se sienten limitadas. Los jardines bien cuidados, una piscina y los espacios compartidos, como un invernadero o una sala de estar para huéspedes, son apreciados, mientras que algunos huéspedes consideran que el precio es alto para lo que se ofrece. Espere una estancia boutique tranquila y centrada en el servicio a orillas del lago.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Los terrenos y jardines junto al lago destacan, con una piscina y relajantes espacios compartidos como un invernadero o una sala de huéspedes mencionados por los huéspedes.

Reseñas de huéspedes relacionadas

10

Christopher

13 jul 2023

·

Se alojó 3 noches

This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!

10

Ziyong

18 jul 2023

·

Se alojó 1 noche

9/10Excellent , clean ,warm, very nice hot breakfast, smoked salmon egg Benedict is the best although it took ages to cook. EV charging is absolutely a surprise, there are two Tesla /type2 11kw fast charger.

10

Laura

5 sept 2025

·

Se alojó 3 noches

What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.

10

Barbara

1 abr 2024

·

Se alojó 2 noches

Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular. Only wish it had been a bit warmer so we could have used the pool.

10

James

2 nov 2025

·

Se alojó 2 noches

This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.

8

Nancy

4 mar 2025

·

Se alojó 2 noches

Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.

10

Vicki

7 abr 2025

·

Se alojó 1 noche

Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!

10

Alex

22 dic 2023

·

Se alojó 2 noches

The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!

10

Joan

13 may 2025

·

Se alojó 2 noches

Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you

8

fernando

19 feb 2023

·

Se alojó 1 noche

The hotel is very nice, but very limited in amenities. No gym, no spa, no restaurant, no bar. If you get good weather, it is fine because Rotorua is gorgeous, but the price is too steep ($600 ) for what the hotel offers

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Muchos describen la propiedad y las habitaciones como limpias o impecables, aunque algunos informan de áreas anticuadas o con olor a humedad y pequeños problemas de mantenimiento (por ejemplo, insectos que entran por los huecos de las ventanas).

Reseñas de huéspedes relacionadas

10

Christopher

13 jul 2023

·

Se alojó 3 noches

This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!

10

Lisa

1 may 2024

·

Se alojó 5 noches

Staff were amazing. Very helpful and went above and beyond. Property could use a little TLC - definitely a bit of faded elegance. Room 2 is the one to have! Breakfast daily was delicious.

2

Margarita

10 nov 2025

·

Se alojó 2 noches

This is not a luxury hotel. At $515 US dollars per night, I expected a lot better. The room was fine, the bathroom doesn’t have counter space for toiletries, the windows aren’t properly sealed because we kept them closed the whole time and still so many bugs managed to get in our room. Parking is bad, there are 4 parking spots for 10 rooms. If I had paid $150 for this, I would be ok, but definitely not worth more than that.

10

Michael

8 ene 2026

·

Se alojó 1 noche

We had a wonderful stay and couldn’t be happier with our experience. From the moment we arrived, everything was seamless, comfortable, and thoughtfully arranged. The room was spotless, well-appointed, and incredibly relaxing, making it easy to feel at home straight away. What truly set this stay apart, however, was the exceptional service - especially from Star, the duty manager. Star went above and beyond to ensure everything was perfect, greeting us warmly, showing us around, and handling everything with professionalism, kindness, and genuine care. It’s rare to encounter someone who leads with such attentiveness and pride, and it made a huge difference to our stay. The entire team clearly reflects Star’s high standards, and it shows in every interaction. We felt genuinely welcomed and well looked after throughout our visit. We would absolutely stay here again and highly recommend this hotel to anyone looking for comfort, quality, and outstanding hospitality. A big thank you to Star and the whole team for making our stay memorable.

8

K

17 sept 2024

·

Se alojó 2 noches

This is a very pretty, instagram able hotel. It is clean and the staff was very nice. The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.

8

Valerie

9 dic 2023

·

Se alojó 1 noche

The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.

10

Jaun

8 ene 2022

·

Se alojó 1 noche

The quality of the service and condition of the room was impeccable. Quite little hotel located right on the lakefront was a real treat.

6

Edwin

19 abr 2024

·

Se alojó 1 noche

Overpriced property. Older/not well maintained rooms. Our rooms have odor and bathroom has mildew odor. Was not comfortable stay.

10

James

10 mar 2024

·

Se alojó 3 noches

The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff. We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment. The gardens are perfect and the setting is very peaceful and serene. A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.

10

Tim

6 nov 2023

·

Se alojó 1 noche

Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Los huéspedes destacan con frecuencia las habitaciones cómodas y bien equipadas con vistas al lago y buenas comodidades; sin embargo, algunos mencionan distribuciones más pequeñas, privacidad limitada, espacio escaso en el tocador del baño, problemas de sellado de las ventanas y la falta de cerrojos interiores en las habitaciones.

Reseñas de huéspedes relacionadas

10

Troy

17 jun 2024

·

Se alojó 2 noches

The staff was very helpful and friendly! Bruce took very good care of us. The amenities in the room were very nice!

10

Christopher

13 jul 2023

·

Se alojó 3 noches

This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!

8

Sebastien

7 feb 2026

·

Se alojó 2 noches

Chambre et vue

8

Nancy

4 mar 2025

·

Se alojó 2 noches

Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.

10

Mark

1 nov 2023

·

Se alojó 2 noches

Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.

2

Margarita

10 nov 2025

·

Se alojó 2 noches

This is not a luxury hotel. At $515 US dollars per night, I expected a lot better. The room was fine, the bathroom doesn’t have counter space for toiletries, the windows aren’t properly sealed because we kept them closed the whole time and still so many bugs managed to get in our room. Parking is bad, there are 4 parking spots for 10 rooms. If I had paid $150 for this, I would be ok, but definitely not worth more than that.

10

Vicki

7 abr 2025

·

Se alojó 1 noche

Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!

8

K

17 sept 2024

·

Se alojó 2 noches

This is a very pretty, instagram able hotel. It is clean and the staff was very nice. The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.

8

Bobby

10 sept 2025

·

Se alojó 3 noches

We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.

10

Tim

6 nov 2023

·

Se alojó 1 noche

Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es sobresaliente, con numerosas menciones de gerentes y personal atentos y acogedores que hacen todo lo posible, incluyendo recomendaciones personalizadas y detalles cuidadosos.

Reseñas de huéspedes relacionadas

10

Neil

4 sept 2024

·

Se alojó 1 noche

Great place to chill and rewind. Staff went out of there way to help. Very peaceful and tranquil location

10

Laura

5 sept 2025

·

Se alojó 3 noches

What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.

10

James

2 nov 2025

·

Se alojó 2 noches

This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.

10

Mark

1 nov 2023

·

Se alojó 2 noches

Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.

10

Vicki

7 abr 2025

·

Se alojó 1 noche

Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!

10

Michael

8 ene 2026

·

Se alojó 1 noche

We had a wonderful stay and couldn’t be happier with our experience. From the moment we arrived, everything was seamless, comfortable, and thoughtfully arranged. The room was spotless, well-appointed, and incredibly relaxing, making it easy to feel at home straight away. What truly set this stay apart, however, was the exceptional service - especially from Star, the duty manager. Star went above and beyond to ensure everything was perfect, greeting us warmly, showing us around, and handling everything with professionalism, kindness, and genuine care. It’s rare to encounter someone who leads with such attentiveness and pride, and it made a huge difference to our stay. The entire team clearly reflects Star’s high standards, and it shows in every interaction. We felt genuinely welcomed and well looked after throughout our visit. We would absolutely stay here again and highly recommend this hotel to anyone looking for comfort, quality, and outstanding hospitality. A big thank you to Star and the whole team for making our stay memorable.

10

Alex

22 dic 2023

·

Se alojó 2 noches

The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!

10

Joan

13 may 2025

·

Se alojó 2 noches

Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you

10

ZITAI

12 sept 2024

·

Se alojó 3 noches

Very good place to stay. The hotel manager, Bruce, is a kind and gentle person. I'll choose the hotel next time. Much appreciate!!!

8

robert

3 nov 2025

·

Se alojó 2 noches

Great staff

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Escénica y tranquila ubicación frente al lago con fácil acceso a Rotorua; varios señalan los alrededores tranquilos y los cortos trayectos al centro de la ciudad.

Reseñas de huéspedes relacionadas

10

MEREDITH

17 ago 2023

·

Se alojó 2 noches

Gorgeous property & accomodation. Situated right on the lake it is just so quiet & peaceful. The staff are lovely & very accommodating. Would definitely stay there again.

10

Laura

5 sept 2025

·

Se alojó 3 noches

What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.

10

Barbara

1 abr 2024

·

Se alojó 2 noches

Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular. Only wish it had been a bit warmer so we could have used the pool.

10

James

2 nov 2025

·

Se alojó 2 noches

This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.

10

Mark

1 nov 2023

·

Se alojó 2 noches

Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.

10

Vicki

7 abr 2025

·

Se alojó 1 noche

Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!

10

Victor

21 ene 2025

·

Se alojó 2 noches

A beautiful property on a lake. 10 min cab ride to town.

8

Bobby

10 sept 2025

·

Se alojó 3 noches

We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.

10

Whitney

8 jul 2023

·

Our stay at Black Swan was absolutely perfect! Everything was beautiful from the place itself to the grounds and all with a view to die for but what really made my husband and I’s stay so wonderful was the property manager Rowena! She took such good care of us and went over and beyond to make sure we didn’t need anything our two nights there. Would recommend anyone wanting an amazing stay that is slightly off the beaten path from all the hustle and bustle to book here. You won’t regret it :)

10

James

10 mar 2024

·

Se alojó 3 noches

The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff. We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment. The gardens are perfect and the setting is very peaceful and serene. A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno es ampliamente elogiado por su calidad; las experiencias gastronómicas y las opciones de bebidas son más variadas, con un par de críticos que señalan opciones limitadas o prefieren cenar en otro lugar.

Reseñas de huéspedes relacionadas

10

Christopher

13 jul 2023

·

Se alojó 3 noches

This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!

10

Laura

5 sept 2025

·

Se alojó 3 noches

What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.

8

Johnny

27 may 2024

·

Se alojó 1 noche

Great place to stay and the breakfast was amazing!

6

Jeff

24 may 2024

·

Se alojó 3 noches

Pleasant room. Don’t recommend dining in the restaurant.

10

Vicki

7 abr 2025

·

Se alojó 1 noche

Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!

10

Raymond

24 jun 2025

·

Se alojó 3 noches

Very nice property. Amazing breakfasts!

8

Valerie

9 dic 2023

·

Se alojó 1 noche

The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.

8

Bobby

10 sept 2025

·

Se alojó 3 noches

We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.

10

Joan

13 may 2025

·

Se alojó 2 noches

Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you

10

Susan

11 feb 2024

·

Se alojó 1 noche

The Black Swan is a beautiful property. We felt very welcomed and at home. We loved our room and all the extra amenities. The breakfast was exceptional! We would definitely stay again and highly recommend.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	584 US$
febrero	572 US$
marzo	548 US$
abril	302 US$
mayo	231 US$
junio	225 US$
julio	248 US$
agosto	225 US$
septiembre	236 US$
octubre	352 US$
noviembre	504 US$
diciembre	505 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $288	23 $316	24 $275
25 $318	26 $367	27 $403	28 $445	29 $388	30 $377	31 $411

DO	LU	MA	MI	JU	VI	SA
1	2 $530	3 $382	4 $530	5 $530	6 $474	7 $501
8 $473	9 $473	10	11	12 $530	13 $502	14 $487
15 $458	16 $473	17 $501	18 $501	19 $473	20 $473	21 $524
22 $526	23 $518	24	25	26 $550	27 $516	28 $519
29 $518	30 $515

Black Swan Lakeside Boutique Hotel

Precios para Black Swan Lakeside Boutique Hotel

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación Premium con 1 cama doble o 2 individuales, no fumadores (Premium Lakefront)

Habitación cuádruple familiar

Habitación superior con 1 cama doble o 2 individuales

Reseñas de los huéspedes sobre Black Swan Lakeside Boutique Hotel

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas