Is parking available at the hotel?

Free self-parking is available on-site, with limited spaces. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM.

Does the hotel allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of CLP 40,000 per vehicle (one-way, maximum occupancy 3). Guests must arrange the transfer by contacting the property 72 hours prior to arrival.

What accessibility features does the hotel offer?

The property features limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available, and there are elevators for easy access to different levels.

Where is the hotel located in relation to key attractions?

The hotel is situated in Santiago's Las Condes district, just a 4-minute drive from Parque Arauco Mall and 5 minutes from Costanera Center. It is approximately 27 km from Santiago International Airport (SCL).

What are the hotel's policies for children?

One child aged 8 years or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of CLP 32,000 per day. Advance request is required for confirmation.

Hotel Regal Pacific Santiago

Average nightly price at Hotel Regal Pacific Santiago by month, last 12 months (USD)
Month	Average price
January	US$120
February	US$114
March	US$126
April	US$120
May	US$115
June	US$125
July	US$148
August	US$152
September	US$125
October	US$141
November	US$146
December	US$124

What guests think

Across the reviews, Hotel Regal Pacific Santiago stands out for its friendly staff, convenient Las Condes location by the metro, spacious comfortable rooms, and a breakfast many call exceptional, appealing to both business travelers and holidaymakers.

Cleanliness is frequently praised, and several note quiet stays and nice views. However, some reviews mention dated decor, occasional odors or maintenance issues, slow checkout, and inconsistent facilities such as spa, sauna, pool, or elevators, with closures, fees, or crowding at times. A solid option for a comfortable stay in a safe, well connected area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities feedback is mixed: several guests faced spa/sauna/pool closures or maintenance, extra sauna fees, a crowded or cool jacuzzi, one elevator in service, and tight parking; others appreciated a large jacuzzi and reasonably priced massages.

Related guest reviews

10

David

22 Mar 2024

·

Stayed 4 nights

Surprised and amazed. This is a great location with easy (for Santiago) travel access. Clean and super friendly staff. I’d stay their again. Only downfall was no outdoor pool. Restaurant was great and the breakfast very nice. Could go out in the evening with out excess concerns on safety.

4

Andury

7 Feb 2024

·

Stayed 4 nights

This property is outdated not like they advertised on top of this I choose this property because they advertised gym, spa, pool etc when arrived result they where under renovation not in use. So I had to move to another real hotel. Fortunately Expedia step in and resolved the situation because hotel management was very rude no apologized no customers oriented only bad business oriented. Never come back to this building because hotel is not.

8

Rodrigo

18 Dec 2024

·

Stayed 2 nights

Lack of amenities makes it a bit boring in terms of its facilities

8

Henrique

25 Oct 2023

·

Stayed 2 nights

Hotel muito confortável, cama muito boa, o chuveiro as vezes demorava pra esquentar, mas fora isso ele era bom. O café da manhã é impecável, muito completo, destaque para o suco de laranja… O atendimento foi muito bom também, muito atenciosos, nosso checkin era as 14:00, mas nos deixaram entrar no quarto assim que chegamos no hotel, que foi as 10 da manhã. A única coisa que nos deixou frustrados foi a piscina, ela estava em manutenção durante toda a semana que ficamos no hotel.

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4

Diego

6 Nov 2023

·

Stayed 4 nights

PROS - localização, - café da manhã - limpeza - cordialidade dos funcionários CONTRAS - falta de ventilação dentro do banheiro. - cobrança extra para usar sauna. - jacuzi com temperatura da água fria (abaixo do padrão). - toalhas rosas e velhas na região do SPA.

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4

Fernando Andres

24 Aug 2025

·

Stayed 1 night

Lamentablemente, mi experiencia en este hotel no fue satisfactoria. Al ingresar a la habitación (número 502), me encontré con un olor desagradable que persistió durante toda la estadía. El baño no contaba con extractor de aire y la ventana daba directamente hacia otros edificios, lo que comprometía completamente la privacidad. Además, la ducha solo tenía una cortina tipo roller de baja calidad, que no ofrecía la cobertura adecuada al momento de usar el inodoro. La vista desde la ventana principal también fue decepcionante. Apenas 45 minutos después del check-in (alrededor de las 15:45 hrs), informé todos estos problemas a recepción. Sin embargo, me indicaron que el hotel estaba completo y que no era posible realizar un cambio de habitación, lo cual me pareció una respuesta poco resolutiva considerando lo reciente de mi ingreso. Otro aspecto negativo fue que solo había un ascensor en funcionamiento en un edificio de 20 pisos, lo que generaba largas esperas y un flujo incómodo para los huéspedes. Me informaron que esto se mantendrá así hasta que finalicen la instalación de un nuevo ascensor. Considerando que la tarifa por noche fue de 180 dólares, esperaba un estándar mucho más alto en cuanto a comodidad y atención al cliente. Por todos estos motivos, no volvería a hospedarme aquí y no puedo recomendar este hotel.

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8

João Henrique

24 May 2024

·

Stayed 4 nights

Muito boa a estadia! Excelente! Apenas a Sauna nao estava funcionando, em nenhum dia da estadia. E faltou ducha higienica, no vaso sanitario do BWC.

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10

Claudio

11 Dec 2022

·

Stayed 1 night

Buen hotel, con una muy buena habitación y un excelente desayuno. Lo único que no me gusto es que no tiene piscina y solo es un jacuzzi grande, que si bien es cómodo hacía demasiado calor y además tiene un salón al lado con mucho ruido y un poco molesto

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10

Genie

21 Jan 2023

·

Stayed 1 night

Very nice and spacious room. Spa offered very reasonable charge for massage and the jacuzzi was very big.

10

Jose Miguel

15 Oct 2025

·

Stayed 2 nights

From the moment we arrived, staff went out of their way to made us feel welcomed. The bar, the restaurant, the gym/spa staff were just as welcoming and accommodating. Our rooms were amazing, with large and very comfortable beds. We could hear some (minimal) of the street noise at night but that didn’t spoil our rest. The hotel is very clean. The area around was safe to walk and with plenty of bars and restaurants, we didn’t need to use taxis or the underground at all.

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Cleanliness

Cleanliness is widely praised; a few guests reported odors or small maintenance issues such as a dirty showerhead or a broken lamp.

Related guest reviews

8

ChiaMin

7 May 2025

·

Stayed 3 nights

The receptionist at the counter was friendly, and the hotel has well location, close to the MRT station, pharmacy and the supermarket. The bed is comfortable, also the breakfast has many choices and delicious. But the shower head in the bathroom is a bit dirty and the height fixer is broken. In addition, there is a strange smell in the room. You need to open the window for ventilation.

10

Renato

15 Nov 2025

·

Stayed 5 nights

Café da manhã muito completo. Limpeza impecável ! Atendimento da equipe do hotel nota 10.

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10

Jinhwan

20 May 2024

·

Stayed 1 night

Clean room and friendly staff.

10

Juliana

9 Aug 2024

·

Stayed 10 nights

Foi uma estadia incrível - cheguei de madrugada e os funcionários me ajudaram em tudo. Camas são muito confortáveis, quarto tinha banheira para relaxar depois de andar o dia todo, e a piscina aquecida também é muito relaxante - só seria melhor se fosse em andar alto. Fiquei no 14o andar (tecnicamente 13o) e amava abrir a janela e ver as cordilheiras. Limpeza ótima. Fui só com minha filha, a localização é maravilhosa, me senti super segura mesmo caminhando à noite - voltamos do Parque Araucano algumas vezes caminhando e não me senti insegura nenhuma vez. Tem linha de metrô quase na frente, alguns fast foods, e um pequeno shopping a uma quadra de distância. O Parque Araucano tem muitas atrações - como Kidzania e patinação no gelo, e alguns bares com comida boa, incluindo um temático de Star Wars. O café da manhã é bem grande, várias opções doces, alguns tipos de pães, ovos mexidos (não muito cozidos, mas você pode pedir omeletes ou ovos de acordo com a sua preferência), bacon, salsicha, alguns sucos, leite, café, chás, iogurte, cereais, frios, frutas cortadas ou inteiras, etc...

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10

Joao Ricardo

1 Jan 2026

·

Stayed 7 nights

Quarto silencioso e limpo . Equipe excelente

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4

Fernando Andres

24 Aug 2025

·

Stayed 1 night

Lamentablemente, mi experiencia en este hotel no fue satisfactoria. Al ingresar a la habitación (número 502), me encontré con un olor desagradable que persistió durante toda la estadía. El baño no contaba con extractor de aire y la ventana daba directamente hacia otros edificios, lo que comprometía completamente la privacidad. Además, la ducha solo tenía una cortina tipo roller de baja calidad, que no ofrecía la cobertura adecuada al momento de usar el inodoro. La vista desde la ventana principal también fue decepcionante. Apenas 45 minutos después del check-in (alrededor de las 15:45 hrs), informé todos estos problemas a recepción. Sin embargo, me indicaron que el hotel estaba completo y que no era posible realizar un cambio de habitación, lo cual me pareció una respuesta poco resolutiva considerando lo reciente de mi ingreso. Otro aspecto negativo fue que solo había un ascensor en funcionamiento en un edificio de 20 pisos, lo que generaba largas esperas y un flujo incómodo para los huéspedes. Me informaron que esto se mantendrá así hasta que finalicen la instalación de un nuevo ascensor. Considerando que la tarifa por noche fue de 180 dólares, esperaba un estándar mucho más alto en cuanto a comodidad y atención al cliente. Por todos estos motivos, no volvería a hospedarme aquí y no puedo recomendar este hotel.

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10

Gerson

11 Jan 2024

·

Stayed 4 nights

Excelente hotel, quarto limpíssimo e café muito diferenciado.

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10

Iván

12 Jan 2026

·

Stayed 3 nights

Habitación Amplia, cómoda, silencioza, buen frigobar Baño amplio, habitación limpia Personal de la recepción muy amables y atentos Personal del comedor muy amables y atentos

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10

MASAO

10 Jul 2024

·

Stayed 1 night

静かで落ち着く部屋。アメニティ、清潔さなど全く問題無かったが、唯一フロアランプがスイッチが壊れて点灯しなかったのが気になった。まあ無いと困る物ではないが、不備は直ぐに気がつくものとが思うのだが・・朝食は十分バラエティーに富んで美味しかった。地下鉄駅の真横にあって便利な点も良かった。

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10

Douglas

2 Feb 2025

·

Stayed 1 night

Great place, very clean, beautiful view from the bedroom, desk personnel very friendly. I recommend this hotel, good experience with my wife.😊

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Rooms

Rooms are generally spacious, quiet, and comfortable with large beds and some nice views; a few noted dated decor or cheaper materials and occasional AC or shower quirks.

Related guest reviews

6

Alejandro

1 Jan 2024

·

Stayed 1 night

well located hotel, spacious rooms

10

Gilberto

4 Jul 2024

·

Stayed 6 nights

Hotel maravilhoso, ficamos em Um quarto luxo, super amplo e com uma vista espetacular. Com certeza vamos voltar para esse mesmo hote.

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10

Nancy Ann

3 Jan 2024

·

Stayed 2 nights

Very large comfortable room.

10

Abhik

28 Mar 2025

·

Stayed 4 nights

In the Las Condes business district so a little far from old town Santiago. But a lively area with shops, restaurants and nice residential neighborhoods. Hotel was clean, rooms spacious, and there was a good breakfast served every morning. First time in my experience that I could shower and freshen up in the gym facilities before I could even check in to my room! Nice touch.

8

TAIKI

12 Jun 2024

·

Stayed 2 nights

施設は少し古いですが、内装、スタッフは非常に良かったです。浴室からアンデス山脈が他のビルの遮り無く見えて素晴らしかった。

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10

MASAO

10 Jul 2024

·

Stayed 1 night

静かで落ち着く部屋。アメニティ、清潔さなど全く問題無かったが、唯一フロアランプがスイッチが壊れて点灯しなかったのが気になった。まあ無いと困る物ではないが、不備は直ぐに気がつくものとが思うのだが・・朝食は十分バラエティーに富んで美味しかった。地下鉄駅の真横にあって便利な点も良かった。

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8

Chak Wah

29 Jan 2026

·

Stayed 2 nights

room design and material are cheap. Hotel is between 2 to 3 star.

10

Jose Miguel

15 Oct 2025

·

Stayed 2 nights

From the moment we arrived, staff went out of their way to made us feel welcomed. The bar, the restaurant, the gym/spa staff were just as welcoming and accommodating. Our rooms were amazing, with large and very comfortable beds. We could hear some (minimal) of the street noise at night but that didn’t spoil our rest. The hotel is very clean. The area around was safe to walk and with plenty of bars and restaurants, we didn’t need to use taxis or the underground at all.

10

Kathy

18 Feb 2026

·

Stayed 2 nights

good size room, good bed and nice bathroom.

10

Douglas

2 Feb 2025

·

Stayed 1 night

Great place, very clean, beautiful view from the bedroom, desk personnel very friendly. I recommend this hotel, good experience with my wife.😊

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Service

Service is frequently described as friendly, professional, and proactive, with help on transport plus early check-in or late checkout; a few reported slow checkout or curt responses.

Related guest reviews

4

Andury

7 Feb 2024

·

Stayed 4 nights

This property is outdated not like they advertised on top of this I choose this property because they advertised gym, spa, pool etc when arrived result they where under renovation not in use. So I had to move to another real hotel. Fortunately Expedia step in and resolved the situation because hotel management was very rude no apologized no customers oriented only bad business oriented. Never come back to this building because hotel is not.

10

Ella

10 Feb 2023

·

Stayed 2 nights

Excellent location and the staff could not have been more helpful. They helped us with everything from setting up transportation from the airport to getting from Santiago to our cruise city of Valparaisso. They also helped us set up our covid tests which was just such a stress relief. Thank you to the wonderful staff!

6

Kyle

12 May 2024

·

Stayed 2 nights

It's not really a 5 star property. The facilities are run down and quite old. The bed was comfortable and we did sleep well. But nothing about this hotel really screams 5 stars. The breakfast was not that good and it took over 45 minutes to check out and we almost missed our flight. Didn't hate the place, and it was nicely located in a safe neighborhood.

10

kristine

26 Nov 2025

·

Stayed 2 nights

Every staff member was friendly and went above and beyond, especially the doormen/ guest service agents. I,would definitely stay again at this wonderful Hotel.

10

Darrell

19 Mar 2023

·

Stayed 2 nights

The front staff were seriously amazing. After a tour/transfer we had booked with a tour company was cancelled, the staff took the time to help us. Philippe was so great at getting a transfer arranged. Every person that worked at the reception area were extremely helpful. Would stay here again. Clean space, great staff, nice location next to the subway - what more could you want.

10

Wing

1 Jul 2024

·

Stayed 3 nights

I will stay at this hotel again if i go back to Santiago. Staff are incredibly friendly and helpful especial Alejandro from front office. He made extra effort to help us resolved the issue with VAT at their restaurant. Matias and Felipe were so helpful giving suggestions and recommendations about places to eat and how to go around Santiago. The hotel staff really made us felt like home while we stayed there. Thank you all for all your services!

10

Pasur S

8 May 2023

·

Stayed 5 nights

The location, view from the room and size of the room were excellent. The quality, variety of food at breakfast were appreciable. The staff at the reception and at concierge were friendly, very helpful and cheerful. Our flight eas at 8:00 pm and they allowed us to stay in the room until 4:0o pm. Overall great service which we have not received for a while during our travels to Europe and Asia.

10

mayyen

14 Oct 2025

·

Stayed 3 nights

Friendly staff, good breakfast option

10

Iván

12 Jan 2026

·

Stayed 3 nights

Habitación Amplia, cómoda, silencioza, buen frigobar Baño amplio, habitación limpia Personal de la recepción muy amables y atentos Personal del comedor muy amables y atentos

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10

Roberto

27 Feb 2026

·

Stayed 2 nights

Excelente hotel, buena ubicación, personal muy amable. Buena relación precio calidad

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Location

In Las Condes beside a metro station, the hotel is in a safe, convenient area near parks and shopping; some found it far from the old town and noted fewer nearby restaurants.

Related guest reviews

10

George

1 Mar 2024

·

Stayed 1 night

Very nice hotel, close in distance to shopping,parks and very nice places to have a good meal, l would recommend this property without hesitation.

10

Joe

8 Jan 2024

·

Stayed 6 nights

This is a superb hotel and I would highly recommend it. The location is excellent: a metro station within 50m, a pharmacy next door, a c-store just around the corner and it is in a safe, upscale neighborhood. It offers a nice restaurant and includes breakfast. The room was very comfortable, clean, quiet and large. The only problem I had was with their ice policy. The proper way to get ice is to call or ask the front desk to deliver it…don’t go directly to the restaurant bar.

10

Luiz Antonio

27 May 2024

·

Stayed 11 nights

Principal diferencial é a proximidade do metrô, poucos passos da saída do hotel. Mesmo sendo um pouco mais distante do centro e as principais atrações, estar do lado do metro facilita bastante. Usem bastante o metrô e ônibus é excelente pra conhecer Santiago. Mini mercado Oxxo do lado de fora do hotel. Nas redondezas não tem muitas opções de restaurantes e bares. Café da manhã excelente, acaba sendo repetitivo, mas a qualidade é ótima. Quarto bem confortável e com a limpeza sempre em dia. Atendimento no checkin, checkout e outros momentos de contato com os funcionário foi muito bom. Mauricio é muito atencioso

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10

Adilson

31 Aug 2025

·

Stayed 7 nights

O Regal Pacific Santiago é excelente! Localização privilegiada em Las Condes, com metrô ao lado. Atendimento maravilhoso, equipe sempre atenciosa e prestativa. Os quartos são amplos, confortáveis e muito limpos. O café da manhã é top e delicioso, com grande variedade e ótima qualidade. Sem dúvida, uma das melhores opções em Santiago. Recomendo totalmente!

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10

Abhik

28 Mar 2025

·

Stayed 4 nights

In the Las Condes business district so a little far from old town Santiago. But a lively area with shops, restaurants and nice residential neighborhoods. Hotel was clean, rooms spacious, and there was a good breakfast served every morning. First time in my experience that I could shower and freshen up in the gym facilities before I could even check in to my room! Nice touch.

10

Maria

22 Feb 2024

·

Stayed 3 nights

Great hotel with very friendly, professional, helpful staff! Fantastic location, with metro nearby

10

Susan

7 Mar 2025

·

Stayed 3 nights

The hotel was nice and in a good area.

10

Igor

10 Oct 2023

·

Excellent place. Located right next to the subway station. Clean, safe, and convenient.

10

MARCIO

23 Jan 2024

·

Stayed 4 nights

O hotel fica bem ao lado do metrô. Está situado em uma região empresarial de Santiago. Assim, há muitos hóspedes a trabalho. Mas fica próximo do parque Araucano e shopping Arauco, Ikea, H&M. E está a poucos minutos de carro de inúmeros pontos turísticos. O quarto é muito silencioso e agradável.

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10

Benjamin

3 Nov 2025

·

Stayed 3 nights

Excellent location and price in Santiago. Great breakfast as well!

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Dining

Breakfast is widely praised for quality and variety, and the restaurant is well regarded; a few mentioned limited vegan options or found breakfast underwhelming.

Related guest reviews

10

shen

1 Jan 2026

·

Stayed 1 night

El desayuno fue excepcional.

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10

leigh

15 Jan 2023

·

Very nice and helpful staff. Breakfast was wonderful!

8

Sergio

18 Mar 2023

·

Stayed 4 nights

Nice classical hotel in a nice area. Restaurant with few vegan options, we could not use the VIP discount.

10

Felipe

10 Feb 2024

·

Stayed 1 night

Excelente ubicación , cómodo hotel , amplia carta restaurant , abundante desayuno

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10

Renato

15 Nov 2025

·

Stayed 5 nights

Café da manhã muito completo. Limpeza impecável ! Atendimento da equipe do hotel nota 10.

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6

Kyle

12 May 2024

·

Stayed 2 nights

It's not really a 5 star property. The facilities are run down and quite old. The bed was comfortable and we did sleep well. But nothing about this hotel really screams 5 stars. The breakfast was not that good and it took over 45 minutes to check out and we almost missed our flight. Didn't hate the place, and it was nicely located in a safe neighborhood.

10

Juliana

9 Aug 2024

·

Stayed 10 nights

Foi uma estadia incrível - cheguei de madrugada e os funcionários me ajudaram em tudo. Camas são muito confortáveis, quarto tinha banheira para relaxar depois de andar o dia todo, e a piscina aquecida também é muito relaxante - só seria melhor se fosse em andar alto. Fiquei no 14o andar (tecnicamente 13o) e amava abrir a janela e ver as cordilheiras. Limpeza ótima. Fui só com minha filha, a localização é maravilhosa, me senti super segura mesmo caminhando à noite - voltamos do Parque Araucano algumas vezes caminhando e não me senti insegura nenhuma vez. Tem linha de metrô quase na frente, alguns fast foods, e um pequeno shopping a uma quadra de distância. O Parque Araucano tem muitas atrações - como Kidzania e patinação no gelo, e alguns bares com comida boa, incluindo um temático de Star Wars. O café da manhã é bem grande, várias opções doces, alguns tipos de pães, ovos mexidos (não muito cozidos, mas você pode pedir omeletes ou ovos de acordo com a sua preferência), bacon, salsicha, alguns sucos, leite, café, chás, iogurte, cereais, frios, frutas cortadas ou inteiras, etc...

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10

Jack

19 Mar 2024

·

Stayed 4 nights

Excellent food, presentation, taste, quality.

10

Matthew

2 May 2023

·

Stayed 8 nights

Beautiful hotel. Staff so helpful and friendly. Rooms beautiful. Food amazing. Best breakfast ever

10

Benjamin

3 Nov 2025

·

Stayed 3 nights

Excellent location and price in Santiago. Great breakfast as well!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $170	13 $104	14 $104
15 $104	16 $152	17 $147	18	19 $170	20 $104	21 $104
22 $103	23 $129	24 $128	25 $144	26 $144	27 $104	28 $104
29 $104	30 $113

Su	Mo	Tu	We	Th	Fr	Sa
		1 $115	2 $117	3 $125	4 $104	5 $104
6 $104	7 $114	8 $111	9 $121	10 $125	11 $104	12 $104
13 $104	14 $117	15 $122	16 $122	17 $123	18 $104	19 $104
20 $104	21 $112	22 $113	23 $116	24 $114	25 $104	26 $104
27 $104	28 $126	29 $125	30 $126	31 $126

Hotel Regal Pacific Santiago

Prices for Hotel Regal Pacific Santiago

Monthly average prices

About this property

Location

Room options

Standard Twin Room

Deluxe Twin Room, 2 Twin Beds

Standard Room, 1 King Bed

Deluxe Room, 1 King Bed

Guest reviews of Hotel Regal Pacific Santiago

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Regal Pacific Santiago

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