Hotel Bidasoa

Our experience was fabulous! We got caught in power outage and couldn’t get in until 4 am. The hotel ensured we had transportation from the airport in the chaos. The staff were warm and friendly and very helpful. The concierge went above and beyond on getting us dinner reservations at great restaurants. The breakfast was expansive with everything including personalized egg preparation. The rooms were spacious and the bathrooms were luxurious. The pool area was like a spa atmosphere. We just loved it all!!!

We were visiting Santiago for the week for business and decided to give Bidasoa a try. I have been to Santiago a few times and never stayed here. I feel I made a big mistake never staying here because it was the best hotel I stayed in, in the Vitacura area, possibly, the whole city!!! From the check in to check out, the staff was courteous, friendly, warm, and accommodating. The hotel, as a whole, was beautiful and strangely smelled of fresh grapefruit throughout, which was super amazing. First of all, the main floor is beautiful, the bar, restaurant, pool are in and lobby all flow together perfectly. It almost feels like one complete space. The bar and restaurant spaces were beautifully appointed and even the small details of the outlets beneath the tables were great. The food and drink were on par with the space. The bartenders were always on point with their Pisco Sours and their other cocktails The restaurant is great, from breakfast to dinner. The rooms were great! Huge windows, with a long padded bench with pillows were a great touch. The king-sized bed was super comfy, with a good choice of pillows on the bed. The bathroom was nice with a good sized shower. I note about the shower, it is a nice touch that the head base is on a really tall pole and good for some of us that are a bit taller. One side note, if you are travelling from a region that doesn't use the 2-or 3-pronged plugs, bring a couple of converters. It will save you from walking to the mall

The property is not much to look at from the outside but inside it was absolutely gorgeous. Located in a safe part of Santiago 10 minute walk from high end shops, restaurants, and parks. Staff doe not understand the word no. If you ask for something they will see that it gets done.

Hotel impecável…todas as instalações são ótimas.

Safe neighborhood, hotel taxis available, great restaurant and comfortable hotel. Pool is for dipping. Room was adequate and overall a very good value.

Excelente hotel. Definitivamente voy a volver. Lo único que me gustaría que fuese distinto es la pileta: es bastante chica y no es climatizada (además de externa). Todo lo demás, realmente muy bueno y recomendable. Destaco particularmente el profesionalismo y amabilidad del personal.

Really nice hotel, with character, a good bar and restaurant and friendly and helpful staff.

What a beautiful delightful and tucked away property. The team took great care of us and the hotel is stunning. The care and design is detailed, this boutique hotel was what we hoped for and more. To have it be Eco-Friendly and for that to be a feature was key. They share their practices and their eco practices are very real and make a real difference. Delighted to stay. Will stay again.

Many options for the included breakfast, including eggs. Staff were exceptionally helpful. The decor of the lobby and rooms was beautiful. The location feels very safe with a guard in front and easy access to the rest of town. Highly recommended

O hotel é lindo, muito bem decorado, todos funcionando muito atenciosos.. limpeza dos quartos é otima, mas a do lobby deixa a desejar. A piscina é gelada e nao tem nenhum ambiente para socializar fora do quarto. Restaurante MAGNIFICO.

Lovely place, efficient and pleasant staff, beautifully decorated and furnished spaces, soundproof rooms, clean, Best vibes in the restaurant all day long.

Foi boa, mas deixaram algumas coisas a desejar: Limpeza razoável, cofre solto, o ar no inicio não funcionava, piso do banheiro muito escorregadio. Pontos positivos: Atendimento impecável na recepção do Alonso. Garçom Leonardo foi tb maravilhoso. Restaurante do hotel, ótimo!

Excelente opção de estadia, quarto espaçoso, limpo, cama maravilhosa, enxoval de banho trocado periodicamente e de alta qualidade. Café da manhã farto e gostoso, porém poderia haver variações… quando se fica mais de 3 dias se torna repetitivo.

Tudo ocorreu muito bem, otimo quarto, pessoal muito atencioso, otima limpeza e excelente café da manha. Lindo hotel.

Staff was wonderful- very helpful, our room was spacious & clean. Really enjoyed the restaurant and the location was good as well

Increíble! Todo muy lindo e impecable. El restaurante es muy rico y recomendado. Excelente estadía! Volvería y lo recomendaría!

Lindisimo el hotel. Súper limpio. Impecable. La atención del personal excelente. Volveremos !!

En el día de ayer olvidaron dejar las toallas luego de hacer la habitación, e desayuno es bueno y la ubicación excelente

Hotel muito bom e conservado. Quarto super espaçoso, banheiro ótimo. Café da manhã super completo e hotel muito bonito e bem localizado.

O hotel é lindo, muito bem decorado, todos funcionando muito atenciosos.. limpeza dos quartos é otima, mas a do lobby deixa a desejar. A piscina é gelada e nao tem nenhum ambiente para socializar fora do quarto. Restaurante MAGNIFICO.

Ótimo hotel, quarto espaçoso, inclusive o banheiro, muito silencioso, confortável, muito bom café da manhã, funcionários prestativos e sempre com boa vontade.

Foi boa, mas deixaram algumas coisas a desejar: Limpeza razoável, cofre solto, o ar no inicio não funcionava, piso do banheiro muito escorregadio. Pontos positivos: Atendimento impecável na recepção do Alonso. Garçom Leonardo foi tb maravilhoso. Restaurante do hotel, ótimo!

We very much enjoyed our stay. I asked for a room with a view of the mountains and the hotel absolutely delivered. It was incredible to wake up to see snowcapped Andes from our window. The staff was incredibly friendly and helpful, and I especially point out Sebastian and Isabela in the breakfast room, who went out of their way to help people. This is not say others didn’t, they just were extraordinary. When we needed help getting Ubers, the front desk provided assistance to make sure that the driver knew exactly where to go to pick us up. The day we arrived was a cold, rainy day, and I was looking for where to eat. To my surprise and delight, I found out that the best place to eat in the area was at the hotel. These were reviews, not from people who stayed at the hotel, but other people who would die at the hotel. It also has an incredible vegan and vegetarian menu option. The price was very reasonable and the breakfast above and beyond with made to order eggs. We enjoyed our stay.

Chic and artsy, Hotel Bidasoa is enjoyable. The room was comfortable and clean with a nice window box for lounging. Breakfast was great and the food at Casa Sanz (the resturant next door) is creative and delicious. Where the hotel falls short is in the room amenities. It only offers the basic towels and soap and the room is impacted a bit by noise. Staff are polite but not necessarily the friendliest. Overall a nice stay.

El servicio bien y todo muy bien mantenido. Sólo dos cosas a mejorar: 1. El aire acondicionado de la habitación mete mucho ruido, que a veces llega a ser molesto. 2. Las almohadas no eran de buena calidad.

We stayed one night. Room was very spacious, with lots of storage options, multiple USB ports for all the electronics, huge walk in shower, nice big bath towels. No was cloths available & also no tissue. Check in/out very quick. Good breakfast included. Quiet area, with some shops nearby .

Staff was wonderful- very helpful, our room was spacious & clean. Really enjoyed the restaurant and the location was good as well

O Hotel é ótimo com um restaurante super animado, o único ponto negativo é que o ar condicionado não funciona e mesmo no inverno, em um quarto aonde a janela tem uma pequena abertura, a noite caso goste de dormir coberto você vai acordar suando.

De los hoteles más bonitos que me he quedado, no me daban ganas de salir del cuarto. Todo excelente!

Excellent boutique hotel in a very upscale and safe neighborhood. The staff is friendly and helpful. The room was large, well furnished and quiet. The included breakfast was good. The food at the restaurant was excellent.

Quisiera pedir que deje de ser VIP porque de verdad que no merece este reconocimiento de parte de ustedes. No puedo dejar de decir que es agradable el hotel pero fuera de eso todo mal. El primer día la cena, muy mala, mis colegas de plano dejaron todo el platillo. Primero llegó frío y luego muy malo. Después de esto en la noche se escucha mucho el ruido de la calle y de los del valet parking hablando. Por otro lado, mandé a lavar un suéter el cual me lo echaron a perder y no hubo ninguna atención de parte del personal. Además de que no tienen una conexión de wifi con contraseña lo que hace muy vulnerable trabajar en su red. No había opción para pagar una red privada. Me cobraron todo en dólares a mi tarjeta de creído sin preguntarme y a un tipo de cambio infinitamente más alto que el oficial. Por otro lado, pregunté si por la hora en la que tenía que llegar al aeropuerto me recomendaban Uber, y me dijeron que mejor ellos llamaban a un taxi. No fue un taxi, era una pick up vieja y con un olor terrible que me obligaron a sentarme adelante con el conductor lo que me incomodó pero como la cajuela estaba cargada, mi maleta tenía que ir en el asiento de atrás, por eso acabe si subiéndome adelante especialmente por la prisa que tenía de llegar al aeropuerto. El servicio de uber lo había checado y estaba a esa hora como 15 USD, ellos me cobraron $46 USD para ese servicio malo malísimo en un auto que no era oficialmente un taxi ni servicio de transporte. Se me hizo un abuso.

Our experience was fabulous! We got caught in power outage and couldn’t get in until 4 am. The hotel ensured we had transportation from the airport in the chaos. The staff were warm and friendly and very helpful. The concierge went above and beyond on getting us dinner reservations at great restaurants. The breakfast was expansive with everything including personalized egg preparation. The rooms were spacious and the bathrooms were luxurious. The pool area was like a spa atmosphere. We just loved it all!!!

I booked a stay with this hotel in January and got Covid two days before I was supposed to travel. I notified them that I was cancelling my trip because it was the responsible thing to do. I did book non-refundable rooms but I moved my stay to March 26 for the exact same number of days - and presented them with a letter from my doctor proving I was Covid - hoping that they would be compassionate and understanding (and appreciate the fact that I didn’t subject their guests and staff to potentially getting Covid). To my great surprise, they didn’t refund me nor were they willing to give me credit for the room for my return visit. Basically what they said was “if you buy non-refundable rooms at our hotel, come no matter what, even when you are Covid or you will forfeit your advanced payment.” Stunning. You’d think people would be a bit more understanding, given the circumstances.

Second time at Bidasoa It’s my new home while visiting Santiago. They look after every detail . Staff is always helpful . Breakfast and meals are superb Wish I can come back soon 💙

Food and service are outstanding. Rooms are large and very comfortable. Staff was extremely accommodating and arranged out transportation for airport to hotel and from hotel to our cruise port.

Staff was wonderful- very helpful, our room was spacious & clean. Really enjoyed the restaurant and the location was good as well

El servicio y amabilidad fueron extraordinarios, desde la persona en la llegada al hotel (antes de la barrera), la recepción, la cena, el desayuno. Hemos estado varias veces en el restaurante, ahora la primera vez conocimos el hotel, realmente top

Atendimento péssimo.

Many options for the included breakfast, including eggs. Staff were exceptionally helpful. The decor of the lobby and rooms was beautiful. The location feels very safe with a guard in front and easy access to the rest of town. Highly recommended

Excellent boutique hotel in a very upscale and safe neighborhood. The staff is friendly and helpful. The room was large, well furnished and quiet. The included breakfast was good. The food at the restaurant was excellent.

Fantastic property near the main attractions but far enough for calm and tranquility.

Pros: the restaurant is REALLY good. The hotel is beautiful. Cons: 20 minute uber ride to anything touristy, which isn't a big deal.

The property is not much to look at from the outside but inside it was absolutely gorgeous. Located in a safe part of Santiago 10 minute walk from high end shops, restaurants, and parks. Staff doe not understand the word no. If you ask for something they will see that it gets done.

We stayed one night. Room was very spacious, with lots of storage options, multiple USB ports for all the electronics, huge walk in shower, nice big bath towels. No was cloths available & also no tissue. Check in/out very quick. Good breakfast included. Quiet area, with some shops nearby .

Lovely hotel with very helpful staff and excellent dining options. Not too much within walking distance

Muito charmoso e agradável. Café da manhã e restaurante ótimos. Excelente relação custo benefício. Hotel afastado dos pontos turísticos, mas com uma boa caminhada, ônibus ou Uber se chega lá.

Safe neighborhood, hotel taxis available, great restaurant and comfortable hotel. Pool is for dipping. Room was adequate and overall a very good value.

Staff was wonderful- very helpful, our room was spacious & clean. Really enjoyed the restaurant and the location was good as well

Excellent boutique hotel in a very upscale and safe neighborhood. The staff is friendly and helpful. The room was large, well furnished and quiet. The included breakfast was good. The food at the restaurant was excellent.

Great breakfast buffet. Friendly and helpful staff. Good location and lovely neighborhood.

Pouca variedade

Excelente hotel, habitación amplia, muy buen desayuno. El restaurant del hotel es buenísimo y muy bien atendido.

Café da manhã sensacional, quarto mega confortável e localização top.

Excelente opção de estadia, quarto espaçoso, limpo, cama maravilhosa, enxoval de banho trocado periodicamente e de alta qualidade. Café da manhã farto e gostoso, porém poderia haver variações… quando se fica mais de 3 dias se torna repetitivo.

We very much enjoyed our stay. I asked for a room with a view of the mountains and the hotel absolutely delivered. It was incredible to wake up to see snowcapped Andes from our window. The staff was incredibly friendly and helpful, and I especially point out Sebastian and Isabela in the breakfast room, who went out of their way to help people. This is not say others didn’t, they just were extraordinary. When we needed help getting Ubers, the front desk provided assistance to make sure that the driver knew exactly where to go to pick us up. The day we arrived was a cold, rainy day, and I was looking for where to eat. To my surprise and delight, I found out that the best place to eat in the area was at the hotel. These were reviews, not from people who stayed at the hotel, but other people who would die at the hotel. It also has an incredible vegan and vegetarian menu option. The price was very reasonable and the breakfast above and beyond with made to order eggs. We enjoyed our stay.

Restaurant Is very good and good choice of breakfast

Magnífica experiencia. La propuesta estética del hotel nos sorprendió gratamente. Cuidan mucho los detalles, por ejemplo, la incorporación de aromas en las habitaciones y espacios del hotel que generan una estancia placentera. El desayuno increíble. Un gusto enorme este hotel.

atendimento cordial , excelente as instalações do quarto , muito conforto . otimo cafe da manha ,com qualidade e diversidade de opcoes. restaurante do hotel excelente. com certeza foi uma escolha certeira deste hotel

Vegan food is outstanding!

From the moment you walk in , you realize the beauty of this boutique hotel . Staff is very nice and helpful ( special thanks to Patricio and Francisco!) breakfast and dinner are superb ! Would definitely stay again! It’s a gem