Name: Shangri-la Surabaya
Address: Jl. Mayjend Sungkono 120, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 8.78

Guest reviews

8.8

Fabulous

Based on 1,337 verified reviews

Facilities

8.7

Cleanliness

9

Rooms

8.8

Service

9

Location

8.7

Dining

8.6

Who stays here?

Business

63%

Couple

8%

Family

16%

Group

6%

Solo

4%

10

Lan-Hsun

3 weeks ago

·

Stayed 2 nights

Breakfast too busy not well service

4

Lan-Hsun

Apr 13, 2026

·

Stayed 1 night

Breakfast management to be improved when a lot people wait long time, customer order not well manage,

8

caroline

Mar 5, 2026

·

Stayed 2 nights

Renovated room, comfe & clean

8

Brenda

Jan 1, 2026

·

Stayed 1 night

The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell.

10

Shawn

Dec 19, 2025

·

Stayed 8 nights

Amazing

Jl. Mayjend Sungkono 120, Surabaya, Indonesia

Location

With a stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Al-Akbar Mosque. This family-friendly hotel is 1.2 mi (2 km) from Ciputra World Mall and 1.5 mi (2.4 km) from Surabaya Town Square.

Ciputra World Mall(0.4 miles)

Al-Akbar Mosque(1 miles)

Lapangan Thor Stadium(1.3 miles)

Surabaya Town Square(1.4 miles)

House of Sampoerna(1.6 miles)

Korea Park(1.7 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, the hotel offers free self-parking on-site. Valet parking is also available for a fee of USD 5 per day.

A buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM for a fee of approximately USD 24 for adults and USD 12 for children aged 11 and younger.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Yes, the hotel provides complimentary area shuttle services. Specific arrangements can be made upon arrival.

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additionally, elevators are available for easy access to different floors.

The hotel is situated in Surabaya's business district, within a 10-minute drive of Tunjungan Plaza and Al-Akbar Mosque. It is also 1.2 miles from Ciputra World Mall and 1.5 miles from Surabaya Town Square.

Yes, the hotel features an outdoor swimming pool, which is accessible from 6:00 AM to 8:00 PM.

Children are welcome at the hotel, and kids aged 11 and younger can stay for free when sharing a room with an adult.

The hotel offers rollaway beds for a fee of approximately USD 605,000 per night, subject to availability. Advance request or confirmation is required for extra beds.

Shangri-la Surabaya

Amenities

Property description

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