Name: Holiday Inn Express Swindon City Centre by IHG
Address: Bridge Street, South Swindon, Swindon, England, United Kingdom, Swindon, England, GB
Price range: US$57–US$124 per night
Rating: 7.7

What guests think

At Holiday Inn Express Swindon City Centre by IHG, guests frequently praise the central location, friendly staff, and generally clean, comfortable rooms, while recurring frustrations include unreliable lifts, occasional maintenance issues, and noise from outside or building systems.

Parking is limited or off site and can be confusing, with discount codes and instructions not always consistent. Breakfast feedback is mixed, from tasty with good variety to crowded service, slow replenishment, and intermittent coffee machines. Overall, expect a convenient base with helpful staff but uneven operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lifts are frequently out of order or very slow, causing long waits and difficult access to upper floors. Parking is limited or off site, and discounts or guidance are sometimes unclear.

Related guest reviews

8

Michelle

24 Apr 2025

·

Stayed 2 nights

The staff were friendly. The breakfast was lovely. It was a convenient place to stay. The lift was out of order though.

2

Neema

12 Jul 2024

·

Stayed 1 night

No lifts working. Hotel sent email out late in the day to be able to cancel. Hotel also sent email to say discount code available for car parking but that was a lie. Hotel also selling cans of pepsi marked as 85p on the can for £1.60. No staff member seemed to actually care. I get they may have had stressful day but service is service. Housekeeping haven't checked and rejected damaged bed sheets. Mine clearly has holes. Didnt expect a lot but basics right should have been the minimum

8

Lizbeth

6 Jul 2024

·

Stayed 4 nights

Elevator not working

2

Hyusein

22 Jul 2025

·

Stayed 1 night

Absolutely terrible, staff didn’t mention I need to get ticket for parking, and I did get and pay for fine after few weeks, I rang the costumer services and they said is your problem not our, never ever again there

2

shelly

30 Jun 2024

·

Stayed 2 nights

There were two lifts neither was working there seemed no intention to get them working. It was at least 6 flights of stairs to get to my room. The room was fine just exhausting to get there had to bring everything down to breakfast as I couldn’t face going back up the stairs it ruined my weekend.

8

peter

28 Aug 2024

·

Stayed 3 nights

Very comfortable bed in a clean room. Staff were friendly and I was quite satisfied with the breakfast. The one negative was the car parking. An email said there is limited parking onsite but you could go on the Sheppard street car park nearby with a discount code the hotel would provide. I turned up and the member of staff said that the discount code had not been working for some time and I would have to pay full price as it was not owned by the hotel. This is contrary and misleading to the email that was sent out.

2

Bhanu

27 Jul 2024

·

Stayed 2 nights

Its a horrible and un safe property. My child almost got trapped in the lift when it broke whilst going down. I had to hold the doors and force open. The toilet flush is not working. Even after asking, it didnt get fixed. My room doors are jammed. Had to pull really hard to open. Will never stay here.

8

Peter

12 Dec 2024

·

Stayed 1 night

Only. 1 working lift - hugely frustrating and time consuming as it serves not only rooms but getting to and from reception. Rooms ok

6

David

23 Jun 2025

·

Stayed 1 night

Ordered a king room, had 2 singles, even though we booked months ago. The eventually pushed together and put a mattres topper on. Friends had same, they moved them to a different room, with another 2 single beds, eventually put topper on theirs too. The lifts were both broken, had to carry our bags up the fire escape stairs. Breakfast was ok though.

8

Siobhan

16 Nov 2025

·

Stayed 1 night

Room was comfortable, internet was great and free. Stay here often. Lifts are slow or not working most of the time. 1 was working this weekend.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and public areas clean or spotless, but several reported smoke smells, limescale or mildew in bathrooms, stained linens, and occasional poor maintenance.

Related guest reviews

10

Emma

9 Nov 2025

·

Stayed 1 night

Everywhere was spotless

8

Nathan

13 Jul 2025

·

Stayed 1 night

The bedroom was well-appointed, compact, and very clean, with efficient use of space. The bathroom was also well-equipped and generally clean, though there were some signs of mildew and limescale in places that suggested a need for more thorough deep cleaning. Breakfast was of good quality, with a decent variety of options. However, during busy periods, staff struggled to keep up with demand, resulting in items not being replenished promptly. The dining area was also quite small, leading to some crowding and limited seating at peak times. Overall, a comfortable stay with quality amenities, though improvements in cleanliness and breakfast service capacity would enhance the guest experience.Would stay again. A solid 8/10 hotel and a bargain price.

2

Tiffany

10 Jul 2024

·

Stayed 1 night

I was extremely unhappy with my stay as i came with 2 of my young children after being evicted the same day from our home to find blood and poo in the toilet and it was blocked which was very terrifying for my daughter to see who has autism!!

8

Mary Joy Shandee

9 May 2025

·

Stayed 1 night

Our room was alright. Enough space for a family of 3. Tidy. Only problem was the bathroom gets flooded after shower as the seals weren't tightly fitted so water was just flowing off the cubicle. Also found a fe of the pillows with what seems like make up stains.

6

Neil

7 Jul 2024

·

Stayed 1 night

Ideal for access to the town center by foot, and only a few minutes walk from the railway station. Not far to walk to the designer outlets. Parking was in a cashless public carpark 3 minutes walk away. 2 days later I have still not been able to register on their APCOA app, but was able to pay over the phone. The staff are hard working, very polite and helpful. The hotel is clean and fresh, the room and facilities in it excellent. WiFi was adequate for our needs and no blocking. We paid for a breakfast which was outstanding. The quality of the cooked food deserves mention, there was no fruit salad option observed. Fruit juice cooler was out of use so cartons were available, orange only. Dining room staff always clearing and restocking, which showed enthusiasm. Now why I wont be back this year. Hotel was closed until 2nd weekend of May due to accommodating guests of HM government. Around this time 1 of the 2 lifts went out of order. 3 days before our arrival an email was received saying all lifts were out of use and we would have to use the stairs. Difficult due to our age and physical condition, even though our luggage was taken to our room for us. I immediately contact the premises directly. We surrendered our king size accessible room for a standard double on the first floor to ease our situation. From the street, this was seven (7) flights of stairs! More like the 3rd floor, not first. Apparently lifts are not due to be repaired for months. So the one staircase congest

2

Gale

17 Jun 2025

·

Stayed 1 night

Dirty area around hotel. Felt unsafe. Room smelled of old cigarette smoke. Only one elevator working. Has to carry bags up stairs to lobby and no one helped. No parking.

10

susan

5 Oct 2025

·

Stayed 1 night

The room was very clean and tidy. Overall staff were very nice. Parking was good. Lovely breakfast

6

Adrian

19 Oct 2025

·

Stayed 1 night

The hotel is badly in need of a refit. Everything is a bit old and grubby. Broken sink and toilet. Very noisy air con making it unusable.

8

Agnieszka

22 May 2025

·

Stayed 2 nights

Usual Holiday Inn Express room, so our expectations were met. Good value for money and relevant space for a short stay. for longer trips the storage space would have been too small. A lot of limescale in the bathroom, making it appear less clean.

4

Lester

17 Sept 2025

·

Stayed 2 nights

Very noisy. You can hear everything from the delivery drivers singing in the morning to the locals arguing at night! I was on the 5th floor so must be worse lower down. Bathroom wasn’t very nice. Breakfast was ok.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with decent Wi-Fi; some found the air conditioning effective, while others reported it noisy or faulty, and several noted noise from nightlife or the street. Sizes vary from compact to spacious depending on room type.

Related guest reviews

8

Nathan

13 Jul 2025

·

Stayed 1 night

The bedroom was well-appointed, compact, and very clean, with efficient use of space. The bathroom was also well-equipped and generally clean, though there were some signs of mildew and limescale in places that suggested a need for more thorough deep cleaning. Breakfast was of good quality, with a decent variety of options. However, during busy periods, staff struggled to keep up with demand, resulting in items not being replenished promptly. The dining area was also quite small, leading to some crowding and limited seating at peak times. Overall, a comfortable stay with quality amenities, though improvements in cleanliness and breakfast service capacity would enhance the guest experience.Would stay again. A solid 8/10 hotel and a bargain price.

6

Rachel

13 Jul 2025

·

Stayed 1 night

Very basic hotel. Staff on the front desk were not at all clear about parking arrangements. Really noisy at night from outside aswell as other guests. Air-conditioning was useful but very noisy. Room was fairly clean, quite dusty in places. Barely any refreshments in room, two teabags, 2 coffee sachets and 4 sachet of milk. Breakfast was a nightmare. Really busy and not enough tables. None of the tables had been cleared or cleaned. Only one coffee machine working with big queue. Pancakes were the size of a 10p coin! It was ok for a one night stop over but probably wouldn't return.

8

Mary Joy Shandee

9 May 2025

·

Stayed 1 night

Our room was alright. Enough space for a family of 3. Tidy. Only problem was the bathroom gets flooded after shower as the seals weren't tightly fitted so water was just flowing off the cubicle. Also found a fe of the pillows with what seems like make up stains.

10

Anita

1 Sept 2024

·

Stayed 2 nights

The room is clean and comfortable, though dim and limited in hanging space. Just nice for 1 pax. Bed and pillows make perfect sleep. Happy that 1 lift was working throughout my 2 night stay as the hotel had pre-warned the day before that the lifts are out of order. Breakfast was good with sausages, bacon, scrambled eggs, hashbrowns, baked beans, croissants, white and brown bread, cereal, milk, yogurt, hot drinks, fruit juice, fruits, etc.

10

Sam

15 Jul 2025

·

Stayed 3 nights

Really lovely hotel, was a little haven located in a convenient place. Room was lovely and staff were very helpful and polite. Breakfast was what you would expect but filled you for the day and had a good selection. AC was a blessing in the room!

6

David

19 Aug 2024

·

Stayed 1 night

Air conditioning in the room was faulty and didn’t work room should have been put out of use but a quick phone call to reception and moved to another room sorted

10

Darren

9 Jun 2025

·

Stayed 1 night

A great sized room with great facilities the shower was very powerful and much needed after a busy day and night. The breakfast was lovely lots of choice and we would definitely stay again. We did manage to park at the hotel as well which was great.

6

Paul

19 Jul 2025

·

Stayed 1 night

Issue with room being set as a double and not twin, A/C noise and didn’t cool the room, night club in close proximity had extremely load base music until 2am at least. Hotel was very clean, but access to car park poorly exploded, staff made every effort to correct the issues within their control.

8

Rahim

29 Apr 2025

·

Stayed 4 nights

Shower was tricky cause it’s only half closed. Rooms were very small but you get what you pay for.

8

Siobhan

16 Nov 2025

·

Stayed 1 night

Room was comfortable, internet was great and free. Stay here often. Lifts are slow or not working most of the time. 1 was working this weekend.

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Service

Staff are widely described as friendly, polite, and helpful, with some going above and beyond. However, at times service is slow or unresponsive, and communication around issues like parking or maintenance can be unclear.

Related guest reviews

4

Michael

16 May 2025

·

Stayed 5 nights

I have checked out early than expected cause of emergency at home. I was denied a refund!!! I still have 3days left to stay

10

Beverley

25 Aug 2024

·

Stayed 2 nights

All the staff we encountered in the hotel were outstanding and went above and beyond. Nothing was too much trouble and they were all very helpful and knowledgeable and so hard working. We had a wonderful stay and will come back again. The value for money of this hotel is outstanding.

8

chakib

29 Oct 2025

·

Stayed 3 nights

A professional Staff

6

Alan

27 Nov 2025

·

Stayed 2 nights

The lift was a little temperamental, and wouldn't go down on one occasion, and one of the coffee machines was out of order at breakfast. Apart from that, the only real disappointment was the breakfast itself, which was low budget to say the least. The two staff on duty looked like they were overworked most of the time. On the positive side, the room was clean and comfortable, and the staff very polite and helpful.

8

John

25 Jul 2024

·

Stayed 1 night

Staff were fantastic, especially at check in. Friendly and accommodating, always with a smile. Will be back again if I need to stay in Swindon.

10

alan

30 Aug 2025

·

Stayed 2 nights

Late night receptionist (sorry we didn’t get his name) was exceptionally helpful when our room key wouldn’t work.

8

Tony

4 Oct 2024

·

Stayed 1 night

Conveniently located. Very good staff.

8

Richard

22 May 2025

·

Stayed 2 nights

The property was very clean and the breakfast buffet was good. The first room we were given didn't have working electricity, so they moved us. During the first night we realized that there was something faulty with the air conditioner as it kept shutting off. We told the front desk clerk in the morning and they said that they would have it fixed. When we returned in the evening, nothing had been done about it and the front desk knew nothing about it. They had someone reset the air conditioner from the main control box but we continued to have problems for the rest of the night. We let the front desk again know in the morning, and they simply said "sorry."

2

Paul

15 May 2025

·

Stayed 1 night

I wish I had something good to say. The hotel is in drugsville, not at all pleasant to walk around. The reception service was slow. The lift (singular) was tiny and only arrived every 10 minutes. The room was okay. The bar service was non-existent (the receptionist was also the barman and the chef). The breakfast experience was terrible, with dirty cutlery, missing crockery, broken coffee machines and missing breakfast items. Shame, I normally find this chain perfectly bland and acceptable.

10

Paul

9 Jun 2025

·

Stayed 1 night

Manu times stayed at this hotel. Excellent service and staff are very knowledgeable and friendly.

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AI-generated summary based on recent guest reviews

Location

Very central and close to the train station, shops, and the outlet. A few guests disliked the surrounding area’s feel and navigating nearby one-way streets or construction.

Related guest reviews

10

Faheem

24 Jun 2025

·

Stayed 1 night

Was there for business meeting, good hotel, close to station and shops.

10

Christine

16 Oct 2025

·

Stayed 1 night

only stayed for i night but enjoyed the close proximity to shops.hotel was excellent and will book again

8

Paul

15 Mar 2025

·

Stayed 1 night

Close to the train station and town centre

8

Nicola

4 Apr 2025

·

Stayed 2 nights

Really pleased overall. Very clean. Helpful informative staff. Not far from the station, the town & the outlet shopping centre. Good location.

2

Gale

17 Jun 2025

·

Stayed 1 night

Dirty area around hotel. Felt unsafe. Room smelled of old cigarette smoke. Only one elevator working. Has to carry bags up stairs to lobby and no one helped. No parking.

8

Christopher

6 Jan 2025

·

Stayed 1 night

Perfectly decent hotel very close to Swindon railway station. Nice breakfast included. Very good value for money.

8

Mahalakshmi

11 Aug 2025

·

Stayed 1 night

Hotel was clean and nice, service could be better, area nearby is not great eithet

10

Claire

10 Nov 2024

·

Stayed 2 nights

Great location to city centre.Excellent price.

10

Matthew

30 Jan 2025

·

Stayed 1 night

It was in a very convenient location

8

Steven

27 Nov 2025

·

Stayed 2 nights

Good clean room with very good breakfast, close by to train, steam museum and outlet mall.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many enjoyed it and found good variety, but others faced crowded service, slow replenishment, small plates, or broken coffee/juice machines.

Related guest reviews

8

Nathan

13 Jul 2025

·

Stayed 1 night

The bedroom was well-appointed, compact, and very clean, with efficient use of space. The bathroom was also well-equipped and generally clean, though there were some signs of mildew and limescale in places that suggested a need for more thorough deep cleaning. Breakfast was of good quality, with a decent variety of options. However, during busy periods, staff struggled to keep up with demand, resulting in items not being replenished promptly. The dining area was also quite small, leading to some crowding and limited seating at peak times. Overall, a comfortable stay with quality amenities, though improvements in cleanliness and breakfast service capacity would enhance the guest experience.Would stay again. A solid 8/10 hotel and a bargain price.

4

G

11 Jan 2025

·

Stayed 2 nights

Rooms were clean, however they were freezing cold. The problem was reported, but nothing was sorted. Shower was cold. Breakfast was very disappointing. Soggy Hash browns, Coffee machine worked intermittently, Powder scrambled eggs, Orange juice dispenser didn't work., Only one lift working and very slow, Toilet flushes were not efficient in rooms. Overall, very poor.

6

Alan

27 Nov 2025

·

Stayed 2 nights

The lift was a little temperamental, and wouldn't go down on one occasion, and one of the coffee machines was out of order at breakfast. Apart from that, the only real disappointment was the breakfast itself, which was low budget to say the least. The two staff on duty looked like they were overworked most of the time. On the positive side, the room was clean and comfortable, and the staff very polite and helpful.

2

Victoria

24 Aug 2024

·

Stayed 1 night

Avoid! Just avoid. On the 5th floor, after booking (last min booking) was told the lifts were not working. Holes in bedding, marks on carpets, titles in bathroom were loose and grotty. One of the towels had a huge hole in. The phone had a sticky brown substance on. No food at breakfast with people saying they had waited 15 minutes for food and still nothing came out. No juice/ cups/ knifes & forks. When they did come out the lady brought only 8 harsh browns out… for like a huge crowd by this point, we went to whetherspoons… it was a step up which tells you everything. People running up and down the halls all night, banging and carrying on … didn’t sleep, the area is shady and felt unsafe at night. The reception staff weren’t helpful and was dismissive of our complaints. One receptionist picked up her mobile phone midway through a conversation with another guest. Just avoid!

6

Rachel

13 Jul 2025

·

Stayed 1 night

Very basic hotel. Staff on the front desk were not at all clear about parking arrangements. Really noisy at night from outside aswell as other guests. Air-conditioning was useful but very noisy. Room was fairly clean, quite dusty in places. Barely any refreshments in room, two teabags, 2 coffee sachets and 4 sachet of milk. Breakfast was a nightmare. Really busy and not enough tables. None of the tables had been cleared or cleaned. Only one coffee machine working with big queue. Pancakes were the size of a 10p coin! It was ok for a one night stop over but probably wouldn't return.

10

Grigorios

26 Dec 2024

·

Stayed 1 night

Everything was amazing. Very clean room and good service. The breakfast was really nice with a big variety

8

Michael

8 Sept 2024

·

Stayed 1 night

Breakfast was busy and waiting a long time for the hot food

6

Maureen

2 Sept 2024

·

Stayed 3 nights

It's OK but the lift is awful, so slow, 45 minutes to get the lift down & up to 6th floor. Air-conditioning really bad on the 6th floor, moved to 2nd & so much better. Breakfast good but 2nd day ran out of nearly everything.

2

Katherine

25 Aug 2024

·

Stayed 2 nights

Breakfast is an utterly disaster.

8

Steven

27 Nov 2025

·

Stayed 2 nights

Good clean room with very good breakfast, close by to train, steam museum and outlet mall.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$58
February	US$69
March	US$70
April	US$71
May	US$74
June	US$77
July	US$81
August	US$72
September	US$69
October	US$66
November	US$66
December	US$64

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $85	5 $104
6 $84	7 $85	8 $117	9 $86	10 $68	11 $70	12 $86
13 $68	14 $77	15	16 $98	17 $70	18 $70	19 $96
20 $68	21 $68	22 $96	23 $86	24 $68	25 $57	26 $96
27 $68	28 $68	29 $124	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $58	2 $68	3 $77
4 $68	5 $68	6 $94	7 $86	8 $68	9 $68	10 $77
11 $68	12 $68	13 $86	14 $96	15 $68	16 $68	17 $77
18 $68	19 $68	20 $86	21 $75	22 $68	23 $68	24 $77
25 $68	26 $68	27 $65	28 $71	29 $68	30 $68	31 $77

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

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Good to know

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