Name: Holiday Inn Express Wakefield by IHG
Address: Queen Street, Wakefield, Wakefield, England, United Kingdom, Wakefield, West Yorkshire, GB
Price range: US$50–US$116 per night
Rating: 8.3

What guests think

At Holiday Inn Express Wakefield by IHG, guests highlight the very central location and friendly staff, while noting a dated building, mixed cleanliness, limited on-site parking with a fee, and variable breakfast quality with occasional replenishment or equipment issues.

Value for money is a frequent positive, and some guests found rooms quiet. Room comfort and maintenance comments are mixed, with very soft or worn mattresses, occasional heating or air-conditioning control issues, weak showers, and sporadic noise from corridors or outside. Best suited to budget-minded travellers who prioritise value over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is very limited and paid, and several guests had to use nearby car parks. Evening dining is minimal (often pizza only), and there were occasional lift outages or slow/dirty lifts.

Related guest reviews

10

martyn

28 Sept 2024

·

Stayed 1 night

Check in was quick and efficient, parking available at reasonable cost, perfect for stay if in or around Wakefield for an event

4

Christopher

30 Dec 2024

·

Stayed 2 nights

Lift not working and being situated on 5th floor is not good, i wonder how long it had been out of order for

10

Wira

19 Mar 2025

·

Stayed 1 night

Helpful friendly staff. Has parking but due to limited spaces, availability is not guaranteed and there is a £7 daily charge

8

Ray

8 Mar 2023

·

Stayed 1 night

Dining option was pizza. Had a lot of work to do in evening so was up late due to off site dining

10

Nicole

10 Mar 2024

·

Stayed 2 nights

The property was perfect for what we needed. My only suggestion is to have a laundrette on site so we would wash the clothes. I'm positive more travellers, especially with children would appreciate having one where they dont have to travel to.

8

Colin

16 May 2025

·

Stayed 2 nights

Great city center location with parking option

6

Maria

22 Mar 2025

·

Stayed 1 night

Booked in to tiny room with broken fridge, light & curtains didn't shut properly so asked to change rooms which they did. No parking so had to park on the road & walk quite a way with a toddler & bags. Breakfast items needed topping up & took ages to replenish. Have stayed here many times but this time was the most stressful.

4

Andrew

25 Jan 2023

·

Stayed 1 night

Free parking is a joke, absolute free for all, only option is multi storey that the staff do not know how to access. Restaurant was only doing pizza, so more like a microwave Pizza Hut. Clean hotel but not easy to access

8

Christopher

29 Apr 2024

·

Stayed 1 night

Property was fine but food options very limited, parking a huge problem, ideal location if you dont have a car as its right in town centre.

8

Chris

23 Sept 2024

·

Stayed 1 night

The bottom sheet didn't seem to fit the bed right. It needs to be clearer about the £7 parking fee for over night stays.

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Cleanliness

Feedback is mixed: some found rooms and bathrooms spotless, while others reported stained or unvacuumed carpets, dirty or smelly public areas, and maintenance grime.

Related guest reviews

4

Graham

3 Mar 2025

·

Stayed 1 night

The staff were very accommodating but the room was really tired and unclean. There was a lipstick mark in the net curtains, dirty mug in the tea / coffee offering and a couple of long hairs languishing in the shower. The foyer for the lift on my floor (6th) had a dented radiator and a huge dent in the gypsum wall adjacent. This made everything look even more dishevelled. NOT acceptable

10

Sarah

19 Apr 2023

·

Stayed 1 night

Good location, great value. Breakfast was pretty good. Could be better cleaning (sofabed was covered in marks and someone else's hair; hair in the shower plughole; grubby sofas in reception).

8

Derek

25 Feb 2025

·

Stayed 4 nights

Good central position although limited parking. My main concern was the housekeeping and general tiredness of the property. Must be due an overhaul. But the general cleanliness of the hotel particularly the room I stayed in was not good and requires an inspection. Decor was really tired.

8

Gaynor

9 Nov 2025

·

Stayed 1 night

The room was clean and had everything we needed for our stay. The building is tired but it didn’t affect the cleanliness or the pleasant staff.

4

David

4 Mar 2025

·

Stayed 2 nights

This is a very run down hotel. Furnishings get shabby over time which is understandable - but there’s no excuse for poor cleaning. Others have made the same comments on various review sites, but it seems management haven’t listened. The bed had no mattress protector and a thin sheet not even big enough to cover the bed so the mattress was exposed at the sides. There was sticky gunge on the bedside table, grime around the shower door, and a completely unscrewed hinge on the window which had been bodged up with a piece of wood.

6

H

21 Apr 2025

·

Stayed 2 nights

There were a number of housekeeping gripes. Reception handled them all well and notified the appropriate people. Settee not clean enough to sit on. Shower needs deep clean. Shower door does not close fully so water on bathroom floor. Bathroom shaver socket not working. Facilities in room were fine and we had an ok stay.

10

Stephen

8 Jul 2024

·

Stayed 2 nights

We have previously stayed at the Wakefield Holiday Inn Express, since we visit our family locally. It has proven to form our base of stay, since we regard the hotel rooms to be extremely clean and comfortable (and quiet) and the breakfasts to be very comprehensive and wholesome. The overall welcome from the receptionist in checking in to that of checking out is exemplary. A great venue to stay !!

6

Nicky

17 Oct 2025

·

Stayed 1 night

First it was very hard to find , don’t go off the pictures as the hotel and rooms are nothing like them , the hotel reception staff are very polite and welcoming I do feel for them , the building is old and not very clean there is a charge of £7 for overnight parking, the room I was on the top floor was big enough cleaned but could have been cleaner still bits and bobs on the carpet, kettle had water in it as did the iron , bathroom was clean plenty of towels all clean .bed very soft but you can exchange for a hard mattress, breakfast was bad not a lot of choice mostly cold and the toaster kept on having to be turned off as it was setting fire to the bread . One night stay for the money I paid was ok I suppose.

4

Samantha

5 Oct 2025

·

Stayed 2 nights

The hotel had many different unpleasant smells. These stayed in the entrance, lift, stairwell and corridor. The carpark was fine but additional £7 per day The lift was very dirty, looked like someone had pulled in it and badly cleaned. Someone had spat on the wall inside which was so they 36hrs later

6

Justine

30 Aug 2025

·

Stayed 1 night

Staff quite abrupt over parking when asked Hair dryer didnt work TV very ltd channels Broken shower screen handle plastic bit Dirty glass left on landing window for 2 days Breakfast ok..though bacon hard and cold

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Rooms

Rooms are basic and dated, with comfort varying; many mention very soft or worn mattresses, small beds, or minor maintenance flaws. Temperature control and water pressure can be inconsistent, and some rooms experience noise; Wi-Fi is generally reliable.

Related guest reviews

8

Charlie

12 Dec 2024

·

Stayed 1 night

Very friendly and helpful staff. Bed was super soft but not that comfortable as in saggy. Curtains slightly loose just need 5 mins maintenance. Paid for on site parking. Staff made the stay. Top team.

6

Helen

2 Dec 2023

·

Stayed 1 night

Room was very cold and noisy being the large family room on the corner. Heating ineffective and noisy.

10

Brett

9 Dec 2024

·

Stayed 2 nights

A city central location, but the bed was very uncomfortable. The free breakfast was, however, a nice touch.

6

Miranda

26 Jan 2024

·

Stayed 2 nights

Big gap around room door. Unnerving for a female traveller. Shower awful in 312. I say quite a bit and this was poor.

10

Wil

27 Dec 2022

·

Stayed 2 nights

First room I was given wasn't quiet but problem resolved quickly and staff moved me to a quiet room. Rooms basic but everything u need. Bed cosy, WiFi great , shower hot, breakfast very good, staff very helpful.

8

Asmah

25 Jul 2023

·

Stayed 3 nights

Good bathroom lovely huge shower. Fab space in room not much clothes handing space at all. I had housekeeping every day but one day it was at 4pm and I was checking out the ne g day so asked not to have it but the option was there. Good location right in the city centre. But felt the room was a bit cold no atmosphere or warmth atmosphere wise. There was air conditioning which I had to request be put on in reception which was great because the room got very warm. All in all good value for a short trip.

8

Asad

14 Jul 2024

·

Stayed 1 night

There was limited chargeable parking. We were lucky we got the last spot. Everything else was all good but the beds could be bigger.

4

Anthony

30 Nov 2024

·

Stayed 1 night

whist the room was nice and clean, the bed mattress was not even fit for the skip super soft when we advise the reception who was non plus in the morning, they said we should have reported that night However, when we checked in we were told the hotels was very busy and as we went to out to eat and only found out how dead soft the mattress was at 10:30pm just had to make most of a bad night sleep situation

6

Angela

15 Jul 2024

·

Stayed 1 night

Good bathroom. Shabby bedroom. TERRIBLE mattress.

8

Chris

20 Jun 2024

·

Stayed 1 night

Stay ok, could hear outside air con units and also bins being emptied around 10pm Room comfy and clean

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Service

Service is a strong point, with consistently friendly, helpful staff who resolve issues and offer local tips. A few reports mention abrupt reception or communication lapses.

Related guest reviews

10

Anne

20 Apr 2025

·

Stayed 1 night

Very friendly staff that dealt with all requests and provided suggestions for local restaurants to try. Nice bar area and clean, comfortable room. Thank you ☺️

10

Sally

17 Oct 2024

·

Stayed 1 night

I was poorly and staff let me stay extra 2 hrs past check out to help me. Very kind

10

Felicia

17 Aug 2025

·

Stayed 1 night

We had a very comfortable stay. The staff from front desk, Dining hall to the housekeeping were exceptional, professional friendly and welcoming

10

Mark

28 Jun 2024

·

Stayed 1 night

Jessie was excellent. Staff make the difference and she elevated trip. V hood central hotel.

4

Andrew

29 Sept 2024

·

Stayed 1 night

Low quality service and room fittings. Poor service from reception staff on arrival snd checkin. Never again at a Holiday Inn.

10

A

3 Nov 2025

·

Stayed 5 nights

Very helpful staff Great breakfast

4

Michelle

5 Jan 2024

·

Stayed 2 nights

Booed in for two nights after staying a few weeks ago. Oh my God what a nightmare the room we were give so noisy 307 if you get it beware. Next morning spoke to the girl on reception dark hair couldn't be more helpful or polite changed our room immediately 304. Went out for the day came back tea time paid parking again for the night went up to room. Couldn't get in locked out went down to reception oh yeah there was an issue house keeping went in and no one should have been in there so they locked you out. Well they let us pay for parking take lift up to come back down !!!! Thanks severe lack of communication then we needed a bulb for the lamp at bedside we got this relatively easy. The room was freezing cold i mean cold we couldn't undress into pjs because it was cold. We had adjusted the heating in the morning for us going back in the evening house keeping turned it off. It wasn't even left at a comfortable temperature requested by law !!! So in comparison to our last stay it was disgraceful!!!! And we had recommended this to friends. The difference in staff attitude also speaks volumes.

10

Carole

22 Dec 2024

·

Stayed 1 night

Reception staff warm and welcoming very helpful when we asked directions etc returned evening bar man was very professionally friendly and nothing was a problem to him just overall great hotel experience x

10

MR D G

31 Mar 2023

·

Stayed 1 night

A pleasant stay for 1 night, especially with breakfast included. Staff friendly, even offered use of staff parking.

10

William

14 May 2025

·

Stayed 6 nights

The accommodations were very good, nice and quiet location but close to shops. The staff were particularly friendly and helpful, especially Millie, who seemed to be there 24/7! Highly recommend

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AI-generated summary based on recent guest reviews

Location

Central, walkable location near stations, shops, and bars; convenient for events and city visits. A few guests noted the surrounding area can feel scruffy or noisy.

Related guest reviews

8

Kevin

9 Aug 2025

·

Stayed 1 night

Very good central location, a bit tucked away so it was quiet. Close to both train stations in Wakefield, which I needed. Staff were very clear with info and it was spotlessly clean. Would stay there again

8

Mark

30 Mar 2025

·

Stayed 1 night

Great value for money hotel situated in the city centre. Exactly what we needed. Spacious bedroom with comfortable bed. Free breakfast included. Would recommend

10

Lell

17 Sept 2024

·

Stayed 2 nights

Great place to stay. Walking distance from city centre for shopping, bars, museums etc

8

Alison

18 Feb 2024

·

Stayed 1 night

Great location for central Wakefield. Literally couple of minutes walk to the heart of Wakefield. Got parked easily at the hotel.

8

kev

23 Jul 2025

·

Stayed 2 nights

Great stay for two nights convenient location

8

David

23 Nov 2024

·

Stayed 3 nights

Second visit to this hotel this year, staff friendly, location is great for train station.

8

Hafeez

9 Mar 2025

·

Stayed 1 night

Nice hotel dodgy area, very good for staying for one night.

8

Christopher

29 Apr 2024

·

Stayed 1 night

Property was fine but food options very limited, parking a huge problem, ideal location if you dont have a car as its right in town centre.

10

Jamie

10 Oct 2023

·

Stayed 2 nights

The hotel was clean and up-to-date. The staff was very welcoming and friendly. Parking available in a garage across the street which was reasonable. There were several restaurants and shops within walking distance.

8

MARK

8 Aug 2025

·

Stayed 1 night

Convenient for the centre. Surprisingly quiet. Welcoming staff.

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Dining

Breakfast quality and replenishment are inconsistent, ranging from great to poor or cold, with occasional equipment problems. Evening food choice is limited, often pizza only.

Related guest reviews

8

Paul

13 Dec 2024

·

Stayed 1 night

Convenient for where I was going ( Venue 23 ) .. loads of bars around . Was a little noisy late at night .. didn’t bother me though. Breakfast wasn’t the best .. cheap ingredients … awful sausages !!

2

Ian

21 Nov 2023

·

Stayed 1 night

Hotel could do with a total update. Carpets filthy as were the chairs in the room and the bar area. Sofa in bar area had a filthy covering over it. Receptionist helpful on arrival. Pizza was the only offering for a meal. Breakfast was of a very poor quality. Would avoid this location and try other hotels

6

Nicky

17 Oct 2025

·

Stayed 1 night

First it was very hard to find , don’t go off the pictures as the hotel and rooms are nothing like them , the hotel reception staff are very polite and welcoming I do feel for them , the building is old and not very clean there is a charge of £7 for overnight parking, the room I was on the top floor was big enough cleaned but could have been cleaner still bits and bobs on the carpet, kettle had water in it as did the iron , bathroom was clean plenty of towels all clean .bed very soft but you can exchange for a hard mattress, breakfast was bad not a lot of choice mostly cold and the toaster kept on having to be turned off as it was setting fire to the bread . One night stay for the money I paid was ok I suppose.

8

Michael

10 Nov 2024

·

Stayed 1 night

Cheap and cheerful, the bed was ridiculously soft and the extractor fan in the bathroom didn’t work. Room was initially set up for 1 person (1 towel, glass, milk etc) and reception staff wouldn’t accept this to begin with, however we returned from a night out to find a mountain of towels and a dairy farm’s worth of milk. Good breakfast and cheerful staff. Would stay again.

8

Ray

8 Mar 2023

·

Stayed 1 night

Dining option was pizza. Had a lot of work to do in evening so was up late due to off site dining

10

A

3 Nov 2025

·

Stayed 5 nights

Very helpful staff Great breakfast

4

Sarah

2 Aug 2025

·

Stayed 1 night

Room and bathroom were clean but settee broken and unusable, bed wasn’t very comfortable even with mattress cover you could feel where previous people had indented. Staff were friendly, but at breakfast if a table wasn’t occupied it was filled with plates, most food was empty and coffee choices reduced (machine broken) not enough staff to clean, replenish etc, it basically felt they hadn’t planned for number of guests.

4

Andrew

25 Jan 2023

·

Stayed 1 night

Free parking is a joke, absolute free for all, only option is multi storey that the staff do not know how to access. Restaurant was only doing pizza, so more like a microwave Pizza Hut. Clean hotel but not easy to access

6

Maureen

14 Feb 2025

·

Stayed 1 night

Hotel location good , comfort ok too but very disappointed to be told no cooked breakfast as per was advertised free with stay, it would have been handy to be informed prior to turning up as I had already looked at the campanile who offered room £41 and cooked breakfast for two £18 plus free parking so making the stay cheaper for us . The breakfast we had was just cereal, toast and croissants so not a continental making the cost of stay NOT value for mkney

6

Justine

30 Aug 2025

·

Stayed 1 night

Staff quite abrupt over parking when asked Hair dryer didnt work TV very ltd channels Broken shower screen handle plastic bit Dirty glass left on landing window for 2 days Breakfast ok..though bacon hard and cold

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Month	Average price
January	US$54
February	US$59
March	US$63
April	US$72
May	US$85
June	US$82
July	US$77
August	US$72
September	US$91
October	US$88
November	US$71
December	US$63

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $67	5 $102
6 $58	7 $84	8 $115	9 $115	10 $66	11 $66	12 $99
13 $57	14 $84	15 $99	16 $106	17 $65	18 $78	19 $116
20 $55	21 $64	22 $77	23 $77	24 $69	25 $67	26 $89
27 $54	28 $60	29 $85	30 $78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $56	2 $65	3 $100
4 $50	5 $63	6 $85	7 $85	8 $62	9 $54	10 $100
11 $50	12 $68	13 $109	14 $86	15 $56	16 $54	17 $99
18 $53	19 $63	20 $100	21 $91	22 $56	23 $58	24 $96
25 $50	26 $70	27 $81	28 $81	29 $62	30 $60	31 $97

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Wakefield by IHG

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