Name: BW Signature Collection Hotel Paradiso
Address: Via Catullo 11, Mergellina, Naples, Italy, Naples, Metropolitan City of Naples, IT
Price range: $194–$328 per night
Rating: 8.15

What guests think

At BW Signature Collection Hotel Paradiso, travelers praise the Bay of Naples and Vesuvius views, friendly service, and enjoyable breakfast/restaurant, while noting the hilltop, less-walkable location, small rooms, occasional noise or AC issues, and a small, bookable pool.

Breakfast and the rooftop restaurant/bar are frequently praised for quality, though guests report limited dinner choices, occasional delays, or cold items if arriving late. Rooms are often compact with variable outlooks or balconies, and a few note maintenance issues, thin doors, or insufficient blackout curtains. Service is widely described as kind and helpful, but some encounters at reception or breakfast felt brusque. Expect a quiet hilltop base if you’re comfortable relying on transport and smaller rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop terrace restaurant/bar is a highlight, but the pool is tiny and requires reservations; some note remote or paid parking.

Related guest reviews

8

Michael

Mar 7, 2024

·

Stayed 2 nights

Absolutely great staff and nice facilities. Parking is remote.

10

Louis

Oct 1, 2023

·

Stayed 2 nights

I have stayed at this hotel multiple times over many years. It has been updated and is very clean and comfortable. The views of the bay of Naples are stunning. The restaurant and roof top bar are very enjoyable.

6

Claus

Sep 2, 2024

·

Stayed 1 night

Der Pool ist mehr eine große Badewanne und die Nitzung muss reserviert werden. Restaurant und Dachterasse sind gut mit schönem Blick auf die Bucht von Neapel und den Vesuv.

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8

Bailey

Jul 12, 2024

·

Stayed 1 night

This property is all about the view, which is amazing. We paid for an upgraded room and the views were just as pictured. The property advertises sound proof rooms. The walls are a padded material that in fact is sound proof, however, the door is as thin as paper and I literally could hear every single thing outside our door. It was very loud. The roof top bar is incredible. Amazing staff and great food/drinks. Not sure if I’d stay again based on the price/value, but if the view is your main concern, this place certainly has a spectacular view.

10

Mark

Jul 14, 2023

·

Stayed 1 night

The roof top restaurant had a great view, good food.

6

Rumeet

Sep 16, 2023

·

The views for the seafront were amazing. The room was clean as well. Location is very hard to get to. Also some electrical issues there as well. When we checked in the lights were not working in the room. We had also arranged for a driver through the hotel. Somehow we were unable to find him and we were left taking a taxi.The pool is also an appointment only pool. So unless you book it you cannot utilize it.

8

Antonio

Nov 6, 2024

·

Stayed 1 night

Tutto bene tranne che non è specificata la possibilità del parcheggio che non è interno alla struttura e oltretutto a pagamento di 25€ a notte

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4

James

Jul 22, 2024

·

Stayed 10 nights

Beware of the pool size… breakfast had very limited options.

2

Kelly

Aug 16, 2025

·

Stayed 1 night

Honestly this experience was one of the worst we had during our entire trip. The pool is essentially a hot tub - it can only fit 2 people in it at a time. You need to book a slot in advance otherwise you’re unable to use it. The front desk staff was rude the entire time. We booked two beds, were given one and told it was an upgrade. The entire experience was a disappointment. The only positive thing I can say is the front desk lady was able to wrangle us a cab quickly when we needed it.

6

China

Jun 19, 2025

·

Stayed 1 night

The hotel itself is nice, but they did not clean the pool when we made an appointment they had 3 hours before. We saw them cleaning it the next day for others. The restaurant delayed serving us for some reasons and many others were served first. Although the food was good. ***We are Black women travelors

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Cleanliness

Many guests find the hotel and rooms clean, but reports include mold in showers, housekeeping lapses such as missed restocking, and occasional water from showers soaking the floor.

Related guest reviews

10

Andrew

Oct 23, 2025

·

Stayed 2 nights

Lovely hotel with amazing views of the Bay of Napoli and Mount Vesuvius. Clean,comfortable rooms and great breakfast.

6

Thomas

Nov 3, 2023

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Stayed 5 nights

Lautes Geräusch der Klimaanlagen die ganze Nacht hindurch (auch wenn die zimmereigene Klimaanlage aus ist). Es ist also nichts für Leute die nachts Ruhe erwarten. Die Putzfrauen nehmen sehr viel chemisches Putzmittel wodurch die Zimmer nach dem Reinigen sehr nach Chemie stinken und zwar auch noch abends. Beim Betreten des Zimmers musste ich deswegen husten. Das Zimmer eines Freundes in einem anderen Stockwerk hatte das gleiche Problem. Ich konnte das Problem jedoch mit Trinkgeld und einer bitte das Mittel in meinem Zimmer nicht mehr zu benutzen lösen. Die Lage des Hotels ist ziemlich gut, das Personal freundlich. Die Zimmer sind zwar sehr klein, aber für den Preis akzeptabel.

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10

Jason

Oct 1, 2025

·

Stayed 2 nights

Wonderful polite staff. Good breakfast. Clean modern room. Wonderful views.

2

Angelica

Sep 12, 2024

·

Stayed 2 nights

I recently stayed at BW Paradiso, and unfortunately, the experience was very disappointing. The hotel is extremely rundown, with dust everywhere and outdated decor that feels neglected. The furniture was dirty, and the linens were old and frayed, making the room feel uncomfortable and unclean. The restaurant staff was far from friendly, adding to the unpleasant atmosphere. To make matters worse, the walls are paper-thin, so you can hear every noise from neighboring rooms, making it difficult to relax or get a good night's sleep. Overall, the entire experience was terrible. I would not recommend staying here.

6

Megan

Aug 16, 2024

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Stayed 2 nights

This hotel is very cute and has an incredible view. Unfortunately, its situation on top of the hill meant it was far from the rest of the city, which made it difficult to walk places. Our room itself was small but had a balcony with a nice view. The hotel restaurant was pretty good (though I would not recommend the tuna tartar). The main thing that bothered me about our stay was the shower. Everything else about the room was very clean, but there was visible mold growing between the tiles and along the lower edge of the shower door. Aside from that, we had a pleasant stay. The front desk staff was friendly and helpful. I just don’t think I’d stay here again if I was to return to Naples.

8

Elizabeth

Nov 7, 2024

·

Stayed 4 nights

Have stayed here multiple times and will likely return again, but our particular room had the tiniest awkward bathroom, and wasn't serviced properly - no restocking of fridge, glasses, cups, tissue, towels, etc. The breakfast, dining room, and bar staff were excellent. The front desk staff, not so much, sadly.

10

Marie

Jan 5, 2026

·

Stayed 1 night

très bien et très propre

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10

Kim

May 16, 2025

·

Stayed 4 nights

The hotel beautifully furnished. Very clean. In a great location. Fabulous view. Staff very helpful and friendly. Nothing too much trouble. Good selection of breakfast fare and restaurant food lovely.

10

Paula

Nov 2, 2025

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Stayed 2 nights

It was our 3rd year staying at this beautiful hotel, we were upgraded to a partial ocean view room, the room was clean and welcoming, the air conditioning did not work as well as expected. All in all a great experience.

6

Krista

Sep 4, 2025

·

Stayed 1 night

Loud ac unit Water from the shower soaked the floor No dark curtain shades Noisy in the early am hours No triple sea view rooms

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Rooms

Rooms often run small with the best vistas in sea-view categories, while some face walls or lack a balcony. Guests mention uncomfortable beds, thin doors and noise, and occasional AC or fixture issues.

Related guest reviews

4

Andrea

Dec 2, 2023

·

Stayed 2 nights

Rooms are really small. Breakfast is poor. The only great thing is the view from the restaurant. The property is up on a hill and it is really inconvenient to move around.

8

Bailey

Jul 12, 2024

·

Stayed 1 night

This property is all about the view, which is amazing. We paid for an upgraded room and the views were just as pictured. The property advertises sound proof rooms. The walls are a padded material that in fact is sound proof, however, the door is as thin as paper and I literally could hear every single thing outside our door. It was very loud. The roof top bar is incredible. Amazing staff and great food/drinks. Not sure if I’d stay again based on the price/value, but if the view is your main concern, this place certainly has a spectacular view.

4

Margaret

Oct 26, 2023

·

Stayed 3 nights

We spent 3 nights in the hotel and the noise level was the worst I have ever experienced, guests continuously banged doors until the early mornings and then again as they departed in the early hours. The hotel is situated high up on a hill, there are no facilities in the immediate area, you are required to take a taxi every time you wish to go to the city centre. The photos on the website look like the hotel is on the level across from the Marina, however this is misleading . On a positive note, the staff in the restaurant are first class and the reception staff are helpful and friendly..

8

Zahra

Oct 24, 2024

·

Stayed 2 nights

Pros: The scenery is stunning, and the staff was exceptionally helpful and friendly. Cons: The rooms are quite small and situated too close to the adjacent building, which made us feel uncomfortable about opening the drapes.

8

Elizabeth

Nov 7, 2024

·

Stayed 4 nights

Have stayed here multiple times and will likely return again, but our particular room had the tiniest awkward bathroom, and wasn't serviced properly - no restocking of fridge, glasses, cups, tissue, towels, etc. The breakfast, dining room, and bar staff were excellent. The front desk staff, not so much, sadly.

4

Tony

Jan 21, 2026

·

Stayed 2 nights

Rooms where clean but the bed felt like sleeping on cardboard boxes. Really bad place to get a good nights sleep. You come down to breakfast, and after they prepare the buffet early in morning they apparently don’t make more warm food, so you get cold food if you’re late. Staff is friendly and nice but the hotel is very old and worn down.

8

Katherine

Dec 30, 2022

·

Stayed 19,355 nights

The view from the room was amazing and all of our drivers were so nice. The front desk staff were a little brisk and the bed wasn’t very comfortable, but overall it was a nice experience.

10

Paul

Oct 1, 2022

·

Stayed 2 nights

Great view from hotel, a bit far from the city center. Room was really nice but bed was not comfortable.

6

Matt

Oct 22, 2025

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Stayed 2 nights

Hotel was in a very nice area, and you couldn't beat the view. Room was quite small and with the AC working and barely no fan power, the room was cooking for our two nights there even with the windows wide open.

6

FRAN

Oct 1, 2025

·

Stayed 6 nights

Loved the view from the restaurant but depite the hotel advertises All Rooms with balcony. We did Not have a balcony nor did they change our room. So disappointed in this the girl at front desk was rude. Everyone else rather nice. Fabio in the restaurant was so fun and kind. Good food but I always have a balcony and that was so upsetting.

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Service

Service is widely praised as friendly, professional, and helpful, with staff assisting with taxis and excursions. A minority report brusque front-desk or breakfast interactions and uneven follow-through.

Related guest reviews

10

Kevin

Nov 10, 2025

·

Stayed 1 night

Nice hotel - great staff that were helpful, and very friendly. It’s in a nice neighborhood closer to the sea, with a nice view of Vesuvius

2

Joel

May 30, 2025

·

Stayed 3 nights

The room had no curtains and only a thin cover. Therefore we woke up at 5am every morning due to this. There was also loud guests outside our room consistently which management never did anything about. Regarding the staff at the main check in desk, they were rude, unhelpful and condescending.

10

Adam

Jul 13, 2024

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Stayed 6 nights

Everybody at the hotel was friendly and extremely helpful with booking excursions to do while we were in town

10

Crystal

Oct 3, 2025

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Stayed 1 night

This hotel was amazing. The views are incredible. The location was a convenient ride to the city center. The staff were all incredible and so friendly. Great experience for our first night in Italy.

6

Mianfing

Dec 21, 2024

·

Stayed 2 nights

J’ai logé dans la chambre 406, le personnel est très bruyant le matin et parle très fort donc impossible de dormir. Personnel pas très accueillant non plus

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10

Jessica

May 6, 2025

·

Stayed 2 nights

Hotel staffs are wonderful and professional

10

Rachel

Oct 28, 2025

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Stayed 2 nights

Staff was lovely. Food was extensive and pleasing.

6

China

Jun 19, 2025

·

Stayed 1 night

The hotel itself is nice, but they did not clean the pool when we made an appointment they had 3 hours before. We saw them cleaning it the next day for others. The restaurant delayed serving us for some reasons and many others were served first. Although the food was good. ***We are Black women travelors

10

Stephen

Oct 14, 2025

·

Stayed 5 nights

Excellent staff. Room well cared for. Meals very well prepared and delicious. In dining room. Alessandro and Maria were exceptional. The desk staff was always helpful and assisted with problems we had getting around.

8

Michael

May 21, 2024

·

Stayed 1 night

The hotel has a great view to the city. The rooms and breakfast are good but the people are not friendly at all, specially the reception staff.

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Location

Scenic hilltop setting far from central sights; many rely on taxis or the funicular/metro and find walking steep or poorly lit at night.

Related guest reviews

4

Andrea

Dec 2, 2023

·

Stayed 2 nights

Rooms are really small. Breakfast is poor. The only great thing is the view from the restaurant. The property is up on a hill and it is really inconvenient to move around.

10

Kevin

Nov 10, 2025

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Stayed 1 night

Nice hotel - great staff that were helpful, and very friendly. It’s in a nice neighborhood closer to the sea, with a nice view of Vesuvius

10

Stacey

Aug 12, 2025

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Stayed 2 nights

Hotel has beautiful views and spacious, clean, cool rooms. Downside: The location made it nearly impossible to walk anywhere. The hill was steep and not well lit. Taxi was needed to go anywhere.

8

Jerry

Sep 22, 2023

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Stayed 1 night

Beautiful location although far from restaurants.

6

Angelo Vinicius

Sep 4, 2025

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Stayed 4 nights

As fotos do hotel mostram uma vista incrivel, no entanto metade dos apartamentos não tem vista nenhuma. A localização é pessima, longe de tudo. Pra vir do centro até o hotel sai em média € 30 de Uber.

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10

SHINHOO

Oct 16, 2025

·

Stayed 3 nights

you have to walk about 20-30 mins (uphill) to access any facilities such as bus stops and restaurants, but except that everything was awesome. Quite, clean, good staff, and awesome breakfast.

8

Michael

Mar 28, 2024

·

Stayed 7 nights

Excellent positon and view. Very good breakfasts. Dining good but limited menu. No proper bar in the hotel so we went to the one opposite, but that closed at 9 pm. The last funicular from Mergellina and its restaurants was at 10 pm, thereafter taxis had to be taken. Although the view from the terrace was spectacular, the view from my room was just a large wall!

10

Crystal

Oct 3, 2025

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Stayed 1 night

This hotel was amazing. The views are incredible. The location was a convenient ride to the city center. The staff were all incredible and so friendly. Great experience for our first night in Italy.

8

Laura

Jun 5, 2025

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Stayed 2 nights

This property was on a hill away from the city, a huge contrast which I appreciated

8

Marco

Apr 2, 2025

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Stayed 1 night

Excellent view at the city and the Vesuvio. 15min walk to the metro station + 2 stops to the city center. Shops and restaurants / bars around the metro station. Rooms and bathrooms are nice. Furniture and bathroom are okay. Bed is very comfortable. Service and friendliness es excellent. Everybody from the hotel staff was friendly and helpful. Breakfast for 8€ is excellent. Bread, cereal, local pastries, local cheese specialties, coffee, cakes, multiple warm food options (eggs, meatballs, sausage,...), fruit,...

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Dining

Breakfast and the on-site restaurant/rooftop bar receive frequent praise for quality and variety. Downsides include limited dinner choices, occasional service delays, and cold items if arriving late.

Related guest reviews

8

Bailey

Jul 12, 2024

·

Stayed 1 night

This property is all about the view, which is amazing. We paid for an upgraded room and the views were just as pictured. The property advertises sound proof rooms. The walls are a padded material that in fact is sound proof, however, the door is as thin as paper and I literally could hear every single thing outside our door. It was very loud. The roof top bar is incredible. Amazing staff and great food/drinks. Not sure if I’d stay again based on the price/value, but if the view is your main concern, this place certainly has a spectacular view.

8

Josephine

May 3, 2025

·

Stayed 8 nights

Views amazing, staff friendly and helpful but awkward to get around, taxi drivers unreliable as some refuse to use meters. Dining options very limited

10

Andrew

Oct 23, 2025

·

Stayed 2 nights

Lovely hotel with amazing views of the Bay of Napoli and Mount Vesuvius. Clean,comfortable rooms and great breakfast.

10

Jonathan

Oct 21, 2025

·

Stayed 3 nights

Hotel has a great view and great breakfast!

4

Tony

Jan 21, 2026

·

Stayed 2 nights

Rooms where clean but the bed felt like sleeping on cardboard boxes. Really bad place to get a good nights sleep. You come down to breakfast, and after they prepare the buffet early in morning they apparently don’t make more warm food, so you get cold food if you’re late. Staff is friendly and nice but the hotel is very old and worn down.

6

Amy

Apr 12, 2024

·

Stayed 2 nights

View was amazing. Breakfast was excellent and reasonably priced. Dinner options at hotel restaurant were very limited. Wait staff seemed irritated we took more time than they wanted to look at the menu and decide. Front desk staff answered our questions and helped us get a cab, but they really didn't seem happy to do so. Nothing is walkable to this hotel. Overall the view and breakfast were great, rooms were nice, but we wouldn't stay here again.

10

Rachel

Oct 28, 2025

·

Stayed 2 nights

Staff was lovely. Food was extensive and pleasing.

6

Nicholas

Sep 13, 2025

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Stayed 2 nights

Great food at the restaurant, however they did not have any red wine on the night we dined there, so that was disappointing. Elevators are a little small. Great views of the harbour & Mount Vesuvius. Close to "50 Kaló" an amazing pizzeria. Staff were friendly and helpful and the shuttle service arranged with the hotel from the airport and to the train station were both convenient and cheaper than the Uber options.

8

Marco

Apr 2, 2025

·

Stayed 1 night

Excellent view at the city and the Vesuvio. 15min walk to the metro station + 2 stops to the city center. Shops and restaurants / bars around the metro station. Rooms and bathrooms are nice. Furniture and bathroom are okay. Bed is very comfortable. Service and friendliness es excellent. Everybody from the hotel staff was friendly and helpful. Breakfast for 8€ is excellent. Bread, cereal, local pastries, local cheese specialties, coffee, cakes, multiple warm food options (eggs, meatballs, sausage,...), fruit,...

10

Stephen

Oct 14, 2025

·

Stayed 5 nights

Excellent staff. Room well cared for. Meals very well prepared and delicious. In dining room. Alessandro and Maria were exceptional. The desk staff was always helpful and assisted with problems we had getting around.

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Month	Average price
January	$145
February	$131
March	$150
April	$207
May	$217
June	$191
July	$174
September	$204
October	$196
November	$151
December	$176

Su	Mo	Tu	We	Th	Fr	Sa
				1 $223	2	3
4 $203	5 $244	6 $203	7 $203	8 $205	9 $230	10 $226
11 $203	12 $205	13 $200	14 $203	15	16 $217	17 $217
18 $203	19 $203	20 $204	21 $246	22 $230	23	24 $217
25 $203	26 $204	27 $203	28 $203	29 $205	30	31 $221

BW Signature Collection Hotel Paradiso

Prices for BW Signature Collection Hotel Paradiso

Monthly average prices

About this property

Location

Room options

Comfort Room, Multiple Beds

Comfort Room, 1 Queen Bed

Standard Room, 1 Queen Bed, Sea View

Family Room, Multiple Beds, Connecting Rooms

Standard Room, 1 Queen Bed, Partial Sea View

Comfort Room, 1 Twin Bed

Guest reviews of BW Signature Collection Hotel Paradiso

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about BW Signature Collection Hotel Paradiso

Considering this hotel for your Naples trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $328	22	23 $194	24	25	26
27 $251	28	29	30 $223