Name: UNA Hotels Napoli
Address: Piazza Garibaldi 9/10, Decumani, Naples, Italy, Naples, Metropolitan City of Naples, IT
Price range: $153–$440 per night
Rating: 8.48

What guests think

At UNA Hotels Napoli, travelers highlight the very convenient location by Napoli Centrale and generally clean, comfortable rooms, while noting the gritty, noisy surroundings; many also praise helpful front-desk staff and solid value for short, train-based stays.

Strong soundproofing helps in many rooms, but some guests still experienced traffic and siren noise, especially on lower or street-facing floors. Frequent positives include the generous breakfast and a popular rooftop terrace with views, though a few noted high prices or slow service. Common frustrations are hard-to-control A/C or heating, occasional maintenance hiccups, and limited or costly parking/drop-off. Expect a comfortable, convenient base near the station, with trade-offs in neighborhood feel and potential noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop terrace with a bar and restaurant is a highlight with city and Vesuvius views. Parking and drop-off are limited or inconvenient, and some guests encountered closures or extra costs.

Related guest reviews

10

Joseph

Mar 17, 2025

·

Stayed 1 night

Awesome! The restaurant and bar at the top is a must visit. The wait staff were generous pourers, the food was great, and they even applied a discount to our bill unprompted from the Fork app. Great place!

10

Dorota

Oct 3, 2025

·

Stayed 2 nights

The room was spacious and well appointed with the view on the square. The area is noisy, but the windows were pretty well soundproof. Wonderful rooftop restaurant with both indoor and outdoor sitting. Staff was nice and helpful. Overall would definitely stay again.

10

Zachary Allen

Oct 3, 2025

·

Stayed 4 nights

- Staff excellent, attentive, and welcoming - Room and hotel very clean, albeit some small inconveniences (i.e. bath plug was not lifting, glazed bathroom door not very private or soundproof and without a functioning lock) - Roof terrace is pleasant with a good atmosphere - Breakfast was delicious and varied - Easy access to main train station/hub, though area around the hotel is dirty, noisy, and often with shady-looking characters - Short walk to historical center of Naples and many decent pizzerias Overall, would recommend for the convenience and quality of the hotel.

10

China

Apr 18, 2025

·

Stayed 3 nights

We really enjoyed our stay at Una Hotel Napoli. The hotel is directly across the street from Garibaldi Plaza and the main train station, which is very convenient. While the immediate area can be busy you're just a quick walk from the historical center. Pizzeria Da Michele is only six or seven minutes away. The front desk was helpful and friendly, and the roof bar is beautiful with great drinks. The breakfast is truly impressive. Overall a really nice place to stay. It isn't ultra luxe and it isn't charming and quaint, but it is clean, spacious and comfortable with good service and a great breakfast.

2

Michele

Jul 2, 2024

·

Stayed 1 night

The hotel did NOT recognize the reservation although it was prepaid.It did not have any parking anyway. I had to book another really low quality hotel the same night. I will be filing for reimbursement.

4

Erik Frost

Mar 1, 2026

·

Stayed 5 nights

Our room was fine and the staff was helpfull. But we had booked a 5 night stat at a 4 star hotel and the restaurant and the rooftop bar was closed.

8

MARIA

Jan 9, 2026

·

Stayed 3 nights

Hotel localizado próximo à estação, com uma excelente vedação das janelas com zero barulho. Cama boa, equipe atenciosa, café da manhã com bastante variedade. Ponto negativo banheiro com o box pequeno e a propriedade não possui espaço para descarregar as malas do veículo. Aliás o estacionamento indicado é caro e caro e o atendimento péssimo.

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10

Deb

Jun 21, 2025

·

Stayed 2 nights

The rooftop restaurant was great. Nice view of the city and Mt. Vesuvius.

8

Shannon

Oct 7, 2023

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Stayed 1 night

The hotel was very clean and beautiful. When I booked it said on site parking then later it changed to no parking. They area around the hotel is not very nice and traffic is horrible it is at a busy intersection.

10

mary

Aug 30, 2025

·

Stayed 3 nights

Great location. Fantastic rooftop restaurant---great view and food was very tasty!

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Cleanliness

Many guests found rooms very clean and the property well kept. Some reported issues such as stained corridor carpets, occasional odors, or pests.

Related guest reviews

10

Enrique

Oct 22, 2025

·

Stayed 2 nights

Well located, safe, very clean

6

Candace

Oct 19, 2025

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Stayed 3 nights

Hotel was ok, great location next to train station but the area around hotel is not the nicest in Naples. I felt safe because I was with my husband. Alone or after dark …. That would have been a no. Room was clean, carpets in hallways need cleaning or updating but all in all fair price. Breakfast was good and the staff were exceptionally nice.

2

Cristina

Sep 15, 2025

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Stayed 1 night

We booked this hotel because it was walking distance to train station. Our last day in Naples and we just needed to rest. Disappointed with the hotel. Sadly it is in a bustling, hectic, overrun area of Naples with dirty surroundings, garbage everywhere and felt very unsafe. On the positive side, the staff and reception team were kind and helpful. Wouldn’t stay there again simply because of the cleanliness, dirty hallway carpets, room smelled like vinegar.

10

Nathan

Mar 15, 2025

·

Stayed 2 nights

Very clean, elegant and enjoyable.

4

Eleonore

Aug 18, 2025

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Stayed 1 night

My husband and I were in Italy for about a week and this was the worst hotel we stayed at. For the price we expected a little bit more luxury but frankly it failed basic standards. The first room they put us in had ants and dead insects. When we informed them, the person who came to inspect the room tried to gaslight us and said the ants weren't a big deal. They finally decided to give us a new room and the sheets in that room had tears in them. The overall upkeep of the hotel is subpar--especially given the prices. The furniture is chipped, they are holes in wood panels, dust balls on the floor, the rug in the hallways were stained with the threads visibly pulling. The rooftop was nice but doesn't make up for the other significant misses!

10

Miranda

Oct 26, 2025

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Stayed 1 night

I loved this hotel. It was clean, comfortable and felt luxurious. The breakfast was top tier. I will definitely stay there again.

8

JAYNE

Sep 26, 2025

·

Stayed 3 nights

The hotel is close to the train stations, ideal for visiting Pompei which is why we close it. The room was clean and very spacious with a great view over the square in front of the hotel. The bed was comfortable and we had a good nights sleep due to triple glazed windows blocking the noise from the square. The public spaces were a little rundown with stained carpets in the corridors. Every one at the hotel was cheerful and helpful. We ate at the rooftop restaurant on the second night as we didn't feel safe in the streets around there in the evenings. The food and service was superb and I'm glad we tried it.

10

Patti

Oct 21, 2025

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Stayed 1 night

Helpful and friendly staff. Good location and beautiful rooms

6

Nathan

Mar 26, 2025

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Stayed 2 nights

Air conditioner doesn’t work so room got really hot. Room had a bit of a funky smell, not super strong.

10

Theodore

Jul 18, 2023

·

This hotel is close to transportation. It was very clean and the rooftop terrace was amazing! I highly recommend this hotel if you are staying in Napoli!

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Rooms

Rooms are often spacious and comfortable, with modern design, balconies and good soundproofing in many. Downsides include street noise in lower or street-facing rooms, hard-to-control A/C or heating, and occasional Wi‑Fi or fixture issues.

Related guest reviews

6

Betty

May 11, 2024

·

Stayed 5 nights

We stayed for 5 days. On the first day, our assigned room had no internet service so we moved to another room. This was fine for 3 nights until the air conditioning stopped working…so, we moved to a third room for 2 nights. In this room the safety bar in the bath/shower was broken. We stayed there anyway because we were tired of changing rooms! Also, none of the three rooms had anywhere (drawers, shelves) to put anything.

10

Dorota

Oct 3, 2025

·

Stayed 2 nights

The room was spacious and well appointed with the view on the square. The area is noisy, but the windows were pretty well soundproof. Wonderful rooftop restaurant with both indoor and outdoor sitting. Staff was nice and helpful. Overall would definitely stay again.

10

Judy

Jul 12, 2025

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Stayed 1 night

EXTREMELY noisy all night; lots of traffic, horns blowing, sirens. Our room was on street on second floor though.

10

Jason

Apr 9, 2024

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Stayed 4 nights

Hotel is conveniently located near main train station. Our room was big, nice, had big balcony with view of Vezuvius mountain. Room had big and nice shower room, good bed, electic kettle to make coffee and tea. Breakfast was also very good.

6

Jamie

May 3, 2025

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Stayed 2 nights

Very noisy. Not isolated properly so you hear everything that is happening outside and also inside.

10

Janet

Oct 12, 2023

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Stayed 2 nights

Loved this hotel a short walk from Napoli Centrale right on the square. Easy check in. Very good windows to shut out the noise from the busy street below. We had a little balcony. Great bathroom- with a bathtub that was welcome after long days walking. Excellent service in the restaurant. Excellent breakfast and service staff- a pleasure on the 6th floor. Next time I will book w the room- but paying by the vist was an excellent value. Excellent all around.

6

Kadri

Sep 5, 2025

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Stayed 1 night

It was not the best location, it’s super busy area. Enterance to the hotel and the lobby was not that great, old and dated - outside was dirty. Room was amazing, newly renovated, we had a corner room with 2 balconies overlong the busy downtown areas and the train station. Doors had great soundproofing, and blackout shades.

8

Marion

Jul 30, 2025

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Stayed 1 night

Very conveniently located by the central railway station in a nicely converted old building. Big room with good ensuite and comfortable bed. There were balcony windows. I think there might have been air conditioning but there were no instructions and I couldn't get it to work. Really good value and varied breakfast on the 6th floor roof terrace with amazing views over the city and Vesuvius.

8

Rashel

Jul 23, 2024

·

Stayed 1 night

The hotel itself was very well kept and very clean. We were able to get into our room right away, which was super nice because we were a little over a hour early for check in. Our room was great size, had a great view, and was clean and efficient. The staff were very accommodating and friendly and their rooftop was great! It was really busy so I recommend a reservation if you’re planning on eating dinner there, but they were able to seat me for just a drink. My one complaint was that it was so so loud. Being right by the train station and near a square, this wasn’t completely unjustified, but it was loud throughout the entire night and especially early in the morning. I would however stay here again for the convenience of the hotel and how nice it was, but maybe request a room whose view doesn’t face the street to reduce some noise!

10

Roe

Oct 5, 2025

·

Stayed 2 nights

The suit we were in was very spacious. We were on 3rd floor corner. Unfortunately it was a high traffic corner so a noticable level of street noise and a Friday and Saturday night. Roof Top restaurant was very good.

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Service

Service is widely praised as friendly and helpful at reception and in the restaurant. Several guests, however, reported rude or unresponsive interactions and mishandled issues such as overbooking, early check-in requests, or slow follow-up.

Related guest reviews

10

Damien

Sep 25, 2025

·

Stayed 3 nights

The staff was very kind and helpful and the location was super convenient since it was by the train station. The room was clean and comfortable and i truly enjoyed my stay.

2

John

Sep 9, 2025

·

Stayed 5 nights

contracted severe case of food poisoning from dinner on planned last night. Had to add extra night, change flights. Staff was made aware, no response from hotel management at all. Had better treatment on Trans Siberian. Unfortunate for hotel was decent otherwise but not a shred of their "hospitality".

4

Eric

Sep 19, 2025

·

Stayed 1 night

The service was terrible. We had been traveling all day and night and arrived at 08:00am. I had sent a previous request to check-in early. I totally understand that it is based on availability. The receptionist stated when we arrived that the hotel was sold out the prior evening. I know this to be truly false as I checked the night before and every class of room was available. She stated very rudely that check-in was at 14:00. I told her that I understood that. I asked twice if she could let us know if the room would be ready prior to 14:00, even at 12:00 or 13:00. She rudely said both times that it will only be ready exactly at 14:00 and to not ask again. Not an adequate response from a 4 star hotel. Additionally the AC was not working in the room. After calling two times, someone finally “switched” something from the reception for it to work. This was however at 03:00 in the morning. I would never recommend this hotel. The rooftop restaurant is nice, so go there for a drink or food but don’t stay at the hotel

2

Hannah

Sep 24, 2025

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Stayed 1 night

We arrived at the hotel at midnight and were immediately told there was no room available, despite having confirmed our late arrival with the hotel earlier that afternoon on the 23rd. They claimed they couldn't find our reservation in their system. Without our consent, they arranged for us to stay at another hotel nearby, which is located in an unsafe neighborhood. When we arrived at the new hotel around 2:00 a.m., we were given the smallest room, and our stay was completely unacceptable. We did not sleep at all that night. We paid $471 CAD for a booking at Hotel Una, but instead, we were redirected to a hotel that was far from acceptable. Additionally, we spent two hours struggling to find transportation. This experience was unacceptable and demands an appropriate resolution.

10

Michael

Oct 16, 2025

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Stayed 3 nights

Very friendly staff. Helpful, considerate, very accommodating. Gabriele and Juliana were both very professional, personable, communicative and provided valuable information. They are both assets to the organization and made our stay perfect. I had only one observation in the outdoor dining area on the rooftop. The wait staff did not clean the table from the prior customers before serving me aperitivo.

6

Alison

Sep 25, 2025

·

Stayed 4 nights

It was disappointing that we were charged for the water in our room, as we thought it was free. The hotel only provides paper cups and when we requested two glasses, we were told it would be 10€ a night. As the glasses would need to be delivered by room service. This was unbelievably as it seemed a reasonable request. And never have we been charged in any hotel to use a glass! The reception team were brilliant and really helpful with for example train information.

10

Simon David

Jan 28, 2025

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Stayed 3 nights

Hotel and staff were amazing and very professional in all aspects making our stay most welcoming

6

Melanie

Jun 20, 2025

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Stayed 1 night

Didn’t think customer service for English people was good. Left waiting or ignored at Reception and at breakfast. Breakfast Manager was very rude towards us but served the Italians very quickly.

10

Patti

Oct 21, 2025

·

Stayed 1 night

Helpful and friendly staff. Good location and beautiful rooms

10

Abigail

Mar 19, 2025

·

Stayed 3 nights

Great location at a good value. Very responsive staff.

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Location

Right by Napoli Centrale/Piazza Garibaldi and transit, ideal for day trips and airport access. The surrounding area is busy, gritty and can feel unsafe or noisy, though many still found it walkable to the historic center.

Related guest reviews

8

Ellen

Feb 10, 2025

·

Stayed 3 nights

Das Hotel ist ganz gut, aber die Lage ist nicht zu empfehlen.

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10

Carlos

Sep 17, 2025

·

Stayed 6 nights

The hotel itself was an oasis among the filth, homelessness, and congestion. It is clean, well maintained, well staffed, and conveniently situated near the central train station and port of Naples, and not far at all from the airport. The main shopping drag through the heart of downtown that leads to the Galleria is nearby. The breakfast and views on the roof were incredible and probably the best part of the whole hotel experience. Overall, would definitely stay again and recommend to anyone interested in a central location for exploring Naples, Pompeii, or the coast.

8

John

Feb 28, 2024

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Stayed 3 nights

Too noisy on the street at night

8

Filip

Nov 14, 2025

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Stayed 3 nights

Goed hotel, maar de omgeving was niet the place to be. Ver van het bruisende Napels

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10

China

Apr 18, 2025

·

Stayed 3 nights

We really enjoyed our stay at Una Hotel Napoli. The hotel is directly across the street from Garibaldi Plaza and the main train station, which is very convenient. While the immediate area can be busy you're just a quick walk from the historical center. Pizzeria Da Michele is only six or seven minutes away. The front desk was helpful and friendly, and the roof bar is beautiful with great drinks. The breakfast is truly impressive. Overall a really nice place to stay. It isn't ultra luxe and it isn't charming and quaint, but it is clean, spacious and comfortable with good service and a great breakfast.

10

Ahmet Murat

Feb 23, 2026

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Stayed 1 night

Good clean hotel right across the road from the main train station. Good breakfast.

8

JAYNE

Sep 26, 2025

·

Stayed 3 nights

The hotel is close to the train stations, ideal for visiting Pompei which is why we close it. The room was clean and very spacious with a great view over the square in front of the hotel. The bed was comfortable and we had a good nights sleep due to triple glazed windows blocking the noise from the square. The public spaces were a little rundown with stained carpets in the corridors. Every one at the hotel was cheerful and helpful. We ate at the rooftop restaurant on the second night as we didn't feel safe in the streets around there in the evenings. The food and service was superb and I'm glad we tried it.

10

Maria Olivia

Sep 3, 2024

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Stayed 5 nights

Really enjoyed our stay. Right across from the train station and close to the main port/ferry terminal. Quiet room and lovely breakfast buffet. Would stay here again.

8

Heather

Apr 26, 2025

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Stayed 1 night

Beautiful, big hotel rooms in a convenient location (very close to Napoli Centrale) but the area surrounding the hotel is dirty and seemed unsafe. Good for a one night stay when you have an early train the next morning. Rooftop bar had a nice view and great cocktails.

8

Mark

Jan 5, 2025

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Stayed 2 nights

Lovely hotel. Clean, well-appointed with friendly and attentive staff. Just be aware that it’s close to the train station, and the surrounding area is a bit gritty - though no worse than in many other European cities.

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Dining

Breakfast is widely praised for quality and variety, often served on the rooftop with great views. The rooftop restaurant and bar are popular, though some found prices high, service slow, or a meal disappointing.

Related guest reviews

2

John

Sep 9, 2025

·

Stayed 5 nights

contracted severe case of food poisoning from dinner on planned last night. Had to add extra night, change flights. Staff was made aware, no response from hotel management at all. Had better treatment on Trans Siberian. Unfortunate for hotel was decent otherwise but not a shred of their "hospitality".

8

Drew

Oct 17, 2024

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Stayed 1 night

nice hotel, very central, speeding reception experience only thing is the breakfast is a rip off at 20 euro's, coffee machine keeps needing attention, cups keep running out.

10

Zachary Allen

Oct 3, 2025

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Stayed 4 nights

- Staff excellent, attentive, and welcoming - Room and hotel very clean, albeit some small inconveniences (i.e. bath plug was not lifting, glazed bathroom door not very private or soundproof and without a functioning lock) - Roof terrace is pleasant with a good atmosphere - Breakfast was delicious and varied - Easy access to main train station/hub, though area around the hotel is dirty, noisy, and often with shady-looking characters - Short walk to historical center of Naples and many decent pizzerias Overall, would recommend for the convenience and quality of the hotel.

6

Josee

Jun 22, 2025

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Stayed 2 nights

Je ne retournerais pas dans cet établissement! Très bruyant la nuit, tellement qu’il vous fournisse les bouchons!! Le gym est degueux: 4 appareils de cardio sur du tapis dans un petit coin. Le quartier n’est pas super non plus. La chambre est bien et grande mais peu lumineuse. Trop cher pour l’emplacement.

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10

Ahmet Murat

Feb 23, 2026

·

Stayed 1 night

Good clean hotel right across the road from the main train station. Good breakfast.

8

Peter

May 24, 2023

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Stayed 1 night

The staff was very helpful and nice at check in. The room was spacious and extremely pleasant. However, the room service that cost $100 for a Caprese salad, two entrees and bottled water was almost inedible. Mozzarella was spoiled, steak chewy and pasta pretty much tasteless without salt and parmesan added (sad last meal in Italy). Unbelievable in this country.

10

James

Jul 7, 2025

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Stayed 2 nights

Best buffet breakfast choices ever!

10

Kathleen

Oct 20, 2025

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Stayed 1 night

It was great. Breakfast was delicious.

10

Chanh Cao

May 8, 2025

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Stayed 4 nights

Convenient location within few minutes walk to train, taxi, bus stations, and tours meeting point. Ten minutes walk to spacca napoli. Excellent breakfast. The restaurant Vesuvius is upscale and serves very good diners at reasonable price. There, the service of Francesco is excellent.

10

mary

Aug 30, 2025

·

Stayed 3 nights

Great location. Fantastic rooftop restaurant---great view and food was very tasty!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$122
February	$140
March	$177
April	$237
May	$309
June	$231
July	$179
August	$138
September	$256
October	$263
November	$180
December	$165

Su	Mo	Tu	We	Th	Fr	Sa
				1 $281	2 $240	3
4 $220	5 $244	6	7 $253	8 $286	9 $420	10
11 $273	12 $313	13 $293	14 $302	15 $208	16 $372	17 $217
18 $300	19	20 $230	21 $204	22 $235	23 $217	24 $237
25 $201	26 $188	27 $215	28 $199	29 $194	30 $166	31 $170

UNA Hotels Napoli

Prices for UNA Hotels Napoli

Monthly average prices

About this property

Location

Room options

Classic Double Room

Classic Twin Room

Superior Twin Room

Superior Double Room

Classic Single Room, 1 Double Bed (French Bed)

Superior Double Room (2 Adults + 1 Child)

Executive Double Room

Suite (Double)

Superior Twin Room (With Rollaway Bed)

Guest reviews of UNA Hotels Napoli

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about UNA Hotels Napoli

Considering this hotel for your Naples trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $194	21 $293	22 $265	23 $440	24 $153	25 $297	26 $305
27 $383	28	29 $310	30 $215