UNA Hotels Napoli
US$180
/ night
Avg. for November
Prices for UNA Hotels Napoli
Select dates to see prices and availability
US$180
/ night
Avg. for November
Monthly average prices
Nightly prices at UNA Hotels Napoli average US$122 in the cheapest month (January) and US$309 in the most expensive month (May), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$122 |
| February | US$140 |
| March | US$177 |
| April | US$237 |
| May | US$309 |
| June | US$231 |
| July | US$179 |
| August | US$140 |
| September | US$261 |
| October | US$263 |
| November | US$180 |
| December | US$165 |
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Nov · US$180
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Most expensive: May (~US$309)
Cheapest: January (~US$122)
About this property
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include a television in a common area and a banquet hall.
Amenities
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include a television in a common area and a banquet hall.
Business amenities
Featured amenities include a business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events.
Dining
Satisfy your appetite for lunch or dinner at Vesuvio Roof Restaurant, a restaurant which specializes in Italian cuisine, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 89 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets.
Location
With a stay at UNA Hotels Napoli, you'll be centrally located in Naples, within a 5-minute drive of Via Toledo and Port of Naples. This hotel is 0.3 mi (0.5 km) from Spaccanapoli and 1.6 mi (2.6 km) from Piazza del Plebiscito.
What's nearby
Corso Umberto I(0.1 Miles)
Piazza Giuseppe Garibaldi(0.1 Miles)
Mercato di Porta Nolana(0.1 Miles)
Spaccanapoli(0.3 Miles)
Via dei Tribunali(0.3 Miles)
Porta Capuana(0.4 Miles)
Via San Gregorio Armeno(0.6 Miles)
Naples Cathedral(0.6 Miles)
San Lorenzo Maggiore(0.7 Miles)
San Gregorio Armeno Church(0.7 Miles)
University of Naples Federico II(0.8 Miles)
Piazza San Domenico Maggiore(0.8 Miles)
San Domenico Maggiore(0.8 Miles)
Calata di Massa Port(0.8 Miles)
Botanical Garden of Naples(0.8 Miles)
The nearest major airport is Naples Intl. Airport (NAP)(3.3 Miles)
Parking
Restaurant
Business centre
Room service
Tour desk
Dry cleaning
Location
Piazza Garibaldi 9/10, Decumani, Naples, Italy
Corso Umberto I (0.1 Miles)
Piazza Giuseppe Garibaldi (0.1 Miles)
Mercato di Porta Nolana (0.1 Miles)
Spaccanapoli (0.3 Miles)
Via dei Tribunali (0.3 Miles)
Porta Capuana (0.4 Miles)
Room options
4
Superior Twin Room (Rollaway Bed)
Room details
2 Single Beds
and 1 Wall Bed
Sleeps 3
258 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Classic Double Room
Room details
1 Large Double Bed
Sleeps 2
215 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Classic Twin Room
Room details
2 Single Beds
Sleeps 2
215 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Classic Single Room, 1 Large Twin Bed (French Bed)
Room details
1 Single Bed
194 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Superior Twin Room
Room details
2 Single Beds
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Superior Double Room
Room details
1 Large Double Bed
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Superior Double Room (2 Adults + 1 Child)
Room details
1 Large Double Bed
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
8
Executive Double Room
Room details
1 Large Double Bed
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
11
Suite (Double)
Room details
1 Double Bed
Sleeps 3
344 ft²
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
Guest reviews of UNA Hotels Napoli
8.4
Very good
Based on 2,231 verified reviews
Who stays here?
Business
6%
Couple
59%
Family
15%
Group
13%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At UNA Hotels Napoli, travelers highlight the very convenient location by Napoli Centrale and generally clean, comfortable rooms, while noting the gritty, noisy surroundings; many also praise helpful front-desk staff and solid value for short, train-based stays.
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What guests think
At UNA Hotels Napoli, travelers highlight the very convenient location by Napoli Centrale and generally clean, comfortable rooms, while noting the gritty, noisy surroundings; many also praise helpful front-desk staff and solid value for short, train-based stays.
Strong soundproofing helps in many rooms, but some guests still experienced traffic and siren noise, especially on lower or street-facing floors. Frequent positives include the generous breakfast and a popular rooftop terrace with views, though a few noted high prices or slow service. Common frustrations are hard-to-control A/C or heating, occasional maintenance hiccups, and limited or costly parking/drop-off. Expect a comfortable, convenient base near the station, with trade-offs in neighborhood feel and potential noise.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop terrace with a bar and restaurant is a highlight with city and Vesuvius views. Parking and drop-off are limited or inconvenient, and some guests encountered closures or extra costs.
Related guest reviews
10
Joseph
17 Mar 2025
·
Stayed 1 night
Awesome! The restaurant and bar at the top is a must visit. The wait staff were generous pourers, the food was great, and they even applied a discount to our bill unprompted from the Fork app. Great place!
Awesome! The restaurant and bar at the top is a must visit. The wait staff were generous pourers, the food was great, and they even applied a discount to our bill unprompted from the Fork app. Great place!
10
Dorota
3 Oct 2025
·
Stayed 2 nights
The room was spacious and well appointed with the view on the square. The area is noisy, but the windows were pretty well soundproof. Wonderful rooftop restaurant with both indoor and outdoor sitting. Staff was nice and helpful. Overall would definitely stay again.
The room was spacious and well appointed with the view on the square. The area is noisy, but the windows were pretty well soundproof. Wonderful rooftop restaurant with both indoor and outdoor sitting. Staff was nice and helpful. Overall would definitely stay again.
10
Zachary Allen
3 Oct 2025
·
Stayed 4 nights
- Staff excellent, attentive, and welcoming - Room and hotel very clean, albeit some small inconveniences (i.e. bath plug was not lifting, glazed bathroom door not very private or soundproof and without a functioning lock) - Roof terrace is pleasant with a good atmosphere - Breakfast was delicious and varied - Easy access to main train station/hub, though area around the hotel is dirty, noisy, and often with shady-looking characters - Short walk to historical center of Naples and many decent pizzerias Overall, would recommend for the convenience and quality of the hotel.
- Staff excellent, attentive, and welcoming - Room and hotel very clean, albeit some small inconveniences (i.e. bath plug was not lifting, glazed bathroom door not very private or soundproof and without a functioning lock) - Roof terrace is pleasant with a good atmosphere - Breakfast was delicious and varied - Easy access to main train station/hub, though area around the hotel is dirty, noisy, and often with shady-looking characters - Short walk to historical center of Naples and many decent pizzerias Overall, would recommend for the convenience and quality of the hotel.
10
China
18 Apr 2025
·
Stayed 3 nights
We really enjoyed our stay at Una Hotel Napoli. The hotel is directly across the street from Garibaldi Plaza and the main train station, which is very convenient. While the immediate area can be busy you're just a quick walk from the historical center. Pizzeria Da Michele is only six or seven minutes away. The front desk was helpful and friendly, and the roof bar is beautiful with great drinks. The breakfast is truly impressive. Overall a really nice place to stay. It isn't ultra luxe and it isn't charming and quaint, but it is clean, spacious and comfortable with good service and a great breakfast.
We really enjoyed our stay at Una Hotel Napoli. The hotel is directly across the street from Garibaldi Plaza and the main train station, which is very convenient. While the immediate area can be busy you're just a quick walk from the historical center. Pizzeria Da Michele is only six or seven minutes away. The front desk was helpful and friendly, and the roof bar is beautiful with great drinks. The breakfast is truly impressive. Overall a really nice place to stay. It isn't ultra luxe and it isn't charming and quaint, but it is clean, spacious and comfortable with good service and a great breakfast.
2
Michele
2 Jul 2024
·
Stayed 1 night
The hotel did NOT recognize the reservation although it was prepaid.It did not have any parking anyway. I had to book another really low quality hotel the same night. I will be filing for reimbursement.
The hotel did NOT recognize the reservation although it was prepaid.It did not have any parking anyway. I had to book another really low quality hotel the same night. I will be filing for reimbursement.
4
Erik Frost
1 Mar 2026
·
Stayed 5 nights
Our room was fine and the staff was helpfull. But we had booked a 5 night stat at a 4 star hotel and the restaurant and the rooftop bar was closed.
Our room was fine and the staff was helpfull. But we had booked a 5 night stat at a 4 star hotel and the restaurant and the rooftop bar was closed.
8
MARIA
9 Jan 2026
·
Stayed 3 nights
Hotel localizado próximo à estação, com uma excelente vedação das janelas com zero barulho. Cama boa, equipe atenciosa, café da manhã com bastante variedade. Ponto negativo banheiro com o box pequeno e a propriedade não possui espaço para descarregar as malas do veículo. Aliás o estacionamento indicado é caro e caro e o atendimento péssimo.
Hotel localizado próximo à estação, com uma excelente vedação das janelas com zero barulho. Cama boa, equipe atenciosa, café da manhã com bastante variedade. Ponto negativo banheiro com o box pequeno e a propriedade não possui espaço para descarregar as malas do veículo. Aliás o estacionamento indicado é caro e caro e o atendimento péssimo.
10
Deb
21 Jun 2025
·
Stayed 2 nights
The rooftop restaurant was great. Nice view of the city and Mt. Vesuvius.
The rooftop restaurant was great. Nice view of the city and Mt. Vesuvius.
8
Shannon
7 Oct 2023
·
Stayed 1 night
The hotel was very clean and beautiful. When I booked it said on site parking then later it changed to no parking. They area around the hotel is not very nice and traffic is horrible it is at a busy intersection.
The hotel was very clean and beautiful. When I booked it said on site parking then later it changed to no parking. They area around the hotel is not very nice and traffic is horrible it is at a busy intersection.
10
mary
30 Aug 2025
·
Stayed 3 nights
Great location. Fantastic rooftop restaurant---great view and food was very tasty!
Great location. Fantastic rooftop restaurant---great view and food was very tasty!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms very clean and the property well kept. Some reported issues such as stained corridor carpets, occasional odors, or pests.
Related guest reviews
10
Enrique
22 Oct 2025
·
Stayed 2 nights
Well located, safe, very clean
Well located, safe, very clean
6
Candace
19 Oct 2025
·
Stayed 3 nights
Hotel was ok, great location next to train station but the area around hotel is not the nicest in Naples. I felt safe because I was with my husband. Alone or after dark …. That would have been a no. Room was clean, carpets in hallways need cleaning or updating but all in all fair price. Breakfast was good and the staff were exceptionally nice.
Hotel was ok, great location next to train station but the area around hotel is not the nicest in Naples. I felt safe because I was with my husband. Alone or after dark …. That would have been a no. Room was clean, carpets in hallways need cleaning or updating but all in all fair price. Breakfast was good and the staff were exceptionally nice.
2
Cristina
15 Sept 2025
·
Stayed 1 night
We booked this hotel because it was walking distance to train station. Our last day in Naples and we just needed to rest. Disappointed with the hotel. Sadly it is in a bustling, hectic, overrun area of Naples with dirty surroundings, garbage everywhere and felt very unsafe. On the positive side, the staff and reception team were kind and helpful. Wouldn’t stay there again simply because of the cleanliness, dirty hallway carpets, room smelled like vinegar.
We booked this hotel because it was walking distance to train station. Our last day in Naples and we just needed to rest. Disappointed with the hotel. Sadly it is in a bustling, hectic, overrun area of Naples with dirty surroundings, garbage everywhere and felt very unsafe. On the positive side, the staff and reception team were kind and helpful. Wouldn’t stay there again simply because of the cleanliness, dirty hallway carpets, room smelled like vinegar.
10
Nathan
15 Mar 2025
·
Stayed 2 nights
Very clean, elegant and enjoyable.
Very clean, elegant and enjoyable.
4
Eleonore
18 Aug 2025
·
Stayed 1 night
My husband and I were in Italy for about a week and this was the worst hotel we stayed at. For the price we expected a little bit more luxury but frankly it failed basic standards. The first room they put us in had ants and dead insects. When we informed them, the person who came to inspect the room tried to gaslight us and said the ants weren't a big deal. They finally decided to give us a new room and the sheets in that room had tears in them. The overall upkeep of the hotel is subpar--especially given the prices. The furniture is chipped, they are holes in wood panels, dust balls on the floor, the rug in the hallways were stained with the threads visibly pulling. The rooftop was nice but doesn't make up for the other significant misses!
My husband and I were in Italy for about a week and this was the worst hotel we stayed at. For the price we expected a little bit more luxury but frankly it failed basic standards. The first room they put us in had ants and dead insects. When we informed them, the person who came to inspect the room tried to gaslight us and said the ants weren't a big deal. They finally decided to give us a new room and the sheets in that room had tears in them. The overall upkeep of the hotel is subpar--especially given the prices. The furniture is chipped, they are holes in wood panels, dust balls on the floor, the rug in the hallways were stained with the threads visibly pulling. The rooftop was nice but doesn't make up for the other significant misses!
10
Miranda
26 Oct 2025
·
Stayed 1 night
I loved this hotel. It was clean, comfortable and felt luxurious. The breakfast was top tier. I will definitely stay there again.
I loved this hotel. It was clean, comfortable and felt luxurious. The breakfast was top tier. I will definitely stay there again.
8
JAYNE
26 Sept 2025
·
Stayed 3 nights
The hotel is close to the train stations, ideal for visiting Pompei which is why we close it. The room was clean and very spacious with a great view over the square in front of the hotel. The bed was comfortable and we had a good nights sleep due to triple glazed windows blocking the noise from the square. The public spaces were a little rundown with stained carpets in the corridors. Every one at the hotel was cheerful and helpful. We ate at the rooftop restaurant on the second night as we didn't feel safe in the streets around there in the evenings. The food and service was superb and I'm glad we tried it.
The hotel is close to the train stations, ideal for visiting Pompei which is why we close it. The room was clean and very spacious with a great view over the square in front of the hotel. The bed was comfortable and we had a good nights sleep due to triple glazed windows blocking the noise from the square. The public spaces were a little rundown with stained carpets in the corridors. Every one at the hotel was cheerful and helpful. We ate at the rooftop restaurant on the second night as we didn't feel safe in the streets around there in the evenings. The food and service was superb and I'm glad we tried it.
10
Patti
21 Oct 2025
·
Stayed 1 night
Helpful and friendly staff. Good location and beautiful rooms
Helpful and friendly staff. Good location and beautiful rooms
6
Nathan
26 Mar 2025
·
Stayed 2 nights
Air conditioner doesn’t work so room got really hot. Room had a bit of a funky smell, not super strong.
Air conditioner doesn’t work so room got really hot. Room had a bit of a funky smell, not super strong.
10
Theodore
18 Jul 2023
·
This hotel is close to transportation. It was very clean and the rooftop terrace was amazing! I highly recommend this hotel if you are staying in Napoli!
This hotel is close to transportation. It was very clean and the rooftop terrace was amazing! I highly recommend this hotel if you are staying in Napoli!
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and comfortable, with modern design, balconies and good soundproofing in many. Downsides include street noise in lower or street-facing rooms, hard-to-control A/C or heating, and occasional Wi‑Fi or fixture issues.
Related guest reviews
6
Betty
11 May 2024
·
Stayed 5 nights
We stayed for 5 days. On the first day, our assigned room had no internet service so we moved to another room. This was fine for 3 nights until the air conditioning stopped working…so, we moved to a third room for 2 nights. In this room the safety bar in the bath/shower was broken. We stayed there anyway because we were tired of changing rooms! Also, none of the three rooms had anywhere (drawers, shelves) to put anything.
We stayed for 5 days. On the first day, our assigned room had no internet service so we moved to another room. This was fine for 3 nights until the air conditioning stopped working…so, we moved to a third room for 2 nights. In this room the safety bar in the bath/shower was broken. We stayed there anyway because we were tired of changing rooms! Also, none of the three rooms had anywhere (drawers, shelves) to put anything.
10
Dorota
3 Oct 2025
·
Stayed 2 nights
The room was spacious and well appointed with the view on the square. The area is noisy, but the windows were pretty well soundproof. Wonderful rooftop restaurant with both indoor and outdoor sitting. Staff was nice and helpful. Overall would definitely stay again.
The room was spacious and well appointed with the view on the square. The area is noisy, but the windows were pretty well soundproof. Wonderful rooftop restaurant with both indoor and outdoor sitting. Staff was nice and helpful. Overall would definitely stay again.
10
Judy
12 Jul 2025
·
Stayed 1 night
EXTREMELY noisy all night; lots of traffic, horns blowing, sirens. Our room was on street on second floor though.
EXTREMELY noisy all night; lots of traffic, horns blowing, sirens. Our room was on street on second floor though.
10
Jason
9 Apr 2024
·
Stayed 4 nights
Hotel is conveniently located near main train station. Our room was big, nice, had big balcony with view of Vezuvius mountain. Room had big and nice shower room, good bed, electic kettle to make coffee and tea. Breakfast was also very good.
Hotel is conveniently located near main train station. Our room was big, nice, had big balcony with view of Vezuvius mountain. Room had big and nice shower room, good bed, electic kettle to make coffee and tea. Breakfast was also very good.
6
Jamie
3 May 2025
·
Stayed 2 nights
Very noisy. Not isolated properly so you hear everything that is happening outside and also inside.
Very noisy. Not isolated properly so you hear everything that is happening outside and also inside.
10
Janet
12 Oct 2023
·
Stayed 2 nights
Loved this hotel a short walk from Napoli Centrale right on the square. Easy check in. Very good windows to shut out the noise from the busy street below. We had a little balcony. Great bathroom- with a bathtub that was welcome after long days walking. Excellent service in the restaurant. Excellent breakfast and service staff- a pleasure on the 6th floor. Next time I will book w the room- but paying by the vist was an excellent value. Excellent all around.
Loved this hotel a short walk from Napoli Centrale right on the square. Easy check in. Very good windows to shut out the noise from the busy street below. We had a little balcony. Great bathroom- with a bathtub that was welcome after long days walking. Excellent service in the restaurant. Excellent breakfast and service staff- a pleasure on the 6th floor. Next time I will book w the room- but paying by the vist was an excellent value. Excellent all around.
6
Kadri
5 Sept 2025
·
Stayed 1 night
It was not the best location, it’s super busy area. Enterance to the hotel and the lobby was not that great, old and dated - outside was dirty. Room was amazing, newly renovated, we had a corner room with 2 balconies overlong the busy downtown areas and the train station. Doors had great soundproofing, and blackout shades.
It was not the best location, it’s super busy area. Enterance to the hotel and the lobby was not that great, old and dated - outside was dirty. Room was amazing, newly renovated, we had a corner room with 2 balconies overlong the busy downtown areas and the train station. Doors had great soundproofing, and blackout shades.
8
Marion
30 Jul 2025
·
Stayed 1 night
Very conveniently located by the central railway station in a nicely converted old building. Big room with good ensuite and comfortable bed. There were balcony windows. I think there might have been air conditioning but there were no instructions and I couldn't get it to work. Really good value and varied breakfast on the 6th floor roof terrace with amazing views over the city and Vesuvius.
Very conveniently located by the central railway station in a nicely converted old building. Big room with good ensuite and comfortable bed. There were balcony windows. I think there might have been air conditioning but there were no instructions and I couldn't get it to work. Really good value and varied breakfast on the 6th floor roof terrace with amazing views over the city and Vesuvius.
8
Rashel
23 Jul 2024
·
Stayed 1 night
The hotel itself was very well kept and very clean. We were able to get into our room right away, which was super nice because we were a little over a hour early for check in. Our room was great size, had a great view, and was clean and efficient. The staff were very accommodating and friendly and their rooftop was great! It was really busy so I recommend a reservation if you’re planning on eating dinner there, but they were able to seat me for just a drink. My one complaint was that it was so so loud. Being right by the train station and near a square, this wasn’t completely unjustified, but it was loud throughout the entire night and especially early in the morning. I would however stay here again for the convenience of the hotel and how nice it was, but maybe request a room whose view doesn’t face the street to reduce some noise!
The hotel itself was very well kept and very clean. We were able to get into our room right away, which was super nice because we were a little over a hour early for check in. Our room was great size, had a great view, and was clean and efficient. The staff were very accommodating and friendly and their rooftop was great! It was really busy so I recommend a reservation if you’re planning on eating dinner there, but they were able to seat me for just a drink. My one complaint was that it was so so loud. Being right by the train station and near a square, this wasn’t completely unjustified, but it was loud throughout the entire night and especially early in the morning. I would however stay here again for the convenience of the hotel and how nice it was, but maybe request a room whose view doesn’t face the street to reduce some noise!
10
Roe
5 Oct 2025
·
Stayed 2 nights
The suit we were in was very spacious. We were on 3rd floor corner. Unfortunately it was a high traffic corner so a noticable level of street noise and a Friday and Saturday night. Roof Top restaurant was very good.
The suit we were in was very spacious. We were on 3rd floor corner. Unfortunately it was a high traffic corner so a noticable level of street noise and a Friday and Saturday night. Roof Top restaurant was very good.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly and helpful at reception and in the restaurant. Several guests, however, reported rude or unresponsive interactions and mishandled issues such as overbooking, early check-in requests, or slow follow-up.
Related guest reviews
10
Damien
25 Sept 2025
·
Stayed 3 nights
The staff was very kind and helpful and the location was super convenient since it was by the train station. The room was clean and comfortable and i truly enjoyed my stay.
The staff was very kind and helpful and the location was super convenient since it was by the train station. The room was clean and comfortable and i truly enjoyed my stay.
2
John
9 Sept 2025
·
Stayed 5 nights
contracted severe case of food poisoning from dinner on planned last night. Had to add extra night, change flights. Staff was made aware, no response from hotel management at all. Had better treatment on Trans Siberian. Unfortunate for hotel was decent otherwise but not a shred of their "hospitality".
contracted severe case of food poisoning from dinner on planned last night. Had to add extra night, change flights. Staff was made aware, no response from hotel management at all. Had better treatment on Trans Siberian. Unfortunate for hotel was decent otherwise but not a shred of their "hospitality".
4
Eric
19 Sept 2025
·
Stayed 1 night
The service was terrible. We had been traveling all day and night and arrived at 08:00am. I had sent a previous request to check-in early. I totally understand that it is based on availability. The receptionist stated when we arrived that the hotel was sold out the prior evening. I know this to be truly false as I checked the night before and every class of room was available. She stated very rudely that check-in was at 14:00. I told her that I understood that. I asked twice if she could let us know if the room would be ready prior to 14:00, even at 12:00 or 13:00. She rudely said both times that it will only be ready exactly at 14:00 and to not ask again. Not an adequate response from a 4 star hotel. Additionally the AC was not working in the room. After calling two times, someone finally “switched” something from the reception for it to work. This was however at 03:00 in the morning. I would never recommend this hotel. The rooftop restaurant is nice, so go there for a drink or food but don’t stay at the hotel
The service was terrible. We had been traveling all day and night and arrived at 08:00am. I had sent a previous request to check-in early. I totally understand that it is based on availability. The receptionist stated when we arrived that the hotel was sold out the prior evening. I know this to be truly false as I checked the night before and every class of room was available. She stated very rudely that check-in was at 14:00. I told her that I understood that. I asked twice if she could let us know if the room would be ready prior to 14:00, even at 12:00 or 13:00. She rudely said both times that it will only be ready exactly at 14:00 and to not ask again. Not an adequate response from a 4 star hotel. Additionally the AC was not working in the room. After calling two times, someone finally “switched” something from the reception for it to work. This was however at 03:00 in the morning. I would never recommend this hotel. The rooftop restaurant is nice, so go there for a drink or food but don’t stay at the hotel
2
Hannah
24 Sept 2025
·
Stayed 1 night
We arrived at the hotel at midnight and were immediately told there was no room available, despite having confirmed our late arrival with the hotel earlier that afternoon on the 23rd. They claimed they couldn't find our reservation in their system. Without our consent, they arranged for us to stay at another hotel nearby, which is located in an unsafe neighborhood. When we arrived at the new hotel around 2:00 a.m., we were given the smallest room, and our stay was completely unacceptable. We did not sleep at all that night. We paid $471 CAD for a booking at Hotel Una, but instead, we were redirected to a hotel that was far from acceptable. Additionally, we spent two hours struggling to find transportation. This experience was unacceptable and demands an appropriate resolution.
We arrived at the hotel at midnight and were immediately told there was no room available, despite having confirmed our late arrival with the hotel earlier that afternoon on the 23rd. They claimed they couldn't find our reservation in their system. Without our consent, they arranged for us to stay at another hotel nearby, which is located in an unsafe neighborhood. When we arrived at the new hotel around 2:00 a.m., we were given the smallest room, and our stay was completely unacceptable. We did not sleep at all that night. We paid $471 CAD for a booking at Hotel Una, but instead, we were redirected to a hotel that was far from acceptable. Additionally, we spent two hours struggling to find transportation. This experience was unacceptable and demands an appropriate resolution.
10
Michael
16 Oct 2025
·
Stayed 3 nights
Very friendly staff. Helpful, considerate, very accommodating. Gabriele and Juliana were both very professional, personable, communicative and provided valuable information. They are both assets to the organization and made our stay perfect. I had only one observation in the outdoor dining area on the rooftop. The wait staff did not clean the table from the prior customers before serving me aperitivo.
Very friendly staff. Helpful, considerate, very accommodating. Gabriele and Juliana were both very professional, personable, communicative and provided valuable information. They are both assets to the organization and made our stay perfect. I had only one observation in the outdoor dining area on the rooftop. The wait staff did not clean the table from the prior customers before serving me aperitivo.
6
Alison
25 Sept 2025
·
Stayed 4 nights
It was disappointing that we were charged for the water in our room, as we thought it was free. The hotel only provides paper cups and when we requested two glasses, we were told it would be 10€ a night. As the glasses would need to be delivered by room service. This was unbelievably as it seemed a reasonable request. And never have we been charged in any hotel to use a glass! The reception team were brilliant and really helpful with for example train information.
It was disappointing that we were charged for the water in our room, as we thought it was free. The hotel only provides paper cups and when we requested two glasses, we were told it would be 10€ a night. As the glasses would need to be delivered by room service. This was unbelievably as it seemed a reasonable request. And never have we been charged in any hotel to use a glass! The reception team were brilliant and really helpful with for example train information.
10
Simon David
28 Jan 2025
·
Stayed 3 nights
Hotel and staff were amazing and very professional in all aspects making our stay most welcoming
Hotel and staff were amazing and very professional in all aspects making our stay most welcoming
6
Melanie
20 Jun 2025
·
Stayed 1 night
Didn’t think customer service for English people was good. Left waiting or ignored at Reception and at breakfast. Breakfast Manager was very rude towards us but served the Italians very quickly.
Didn’t think customer service for English people was good. Left waiting or ignored at Reception and at breakfast. Breakfast Manager was very rude towards us but served the Italians very quickly.
10
Patti
21 Oct 2025
·
Stayed 1 night
Helpful and friendly staff. Good location and beautiful rooms
Helpful and friendly staff. Good location and beautiful rooms
10
Abigail
19 Mar 2025
·
Stayed 3 nights
Great location at a good value. Very responsive staff.
Great location at a good value. Very responsive staff.
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AI-generated summary based on recent guest reviews
Location
Right by Napoli Centrale/Piazza Garibaldi and transit, ideal for day trips and airport access. The surrounding area is busy, gritty and can feel unsafe or noisy, though many still found it walkable to the historic center.
Related guest reviews
8
Ellen
10 Feb 2025
·
Stayed 3 nights
Das Hotel ist ganz gut, aber die Lage ist nicht zu empfehlen.
Das Hotel ist ganz gut, aber die Lage ist nicht zu empfehlen.
10
Carlos
17 Sept 2025
·
Stayed 6 nights
The hotel itself was an oasis among the filth, homelessness, and congestion. It is clean, well maintained, well staffed, and conveniently situated near the central train station and port of Naples, and not far at all from the airport. The main shopping drag through the heart of downtown that leads to the Galleria is nearby. The breakfast and views on the roof were incredible and probably the best part of the whole hotel experience. Overall, would definitely stay again and recommend to anyone interested in a central location for exploring Naples, Pompeii, or the coast.
The hotel itself was an oasis among the filth, homelessness, and congestion. It is clean, well maintained, well staffed, and conveniently situated near the central train station and port of Naples, and not far at all from the airport. The main shopping drag through the heart of downtown that leads to the Galleria is nearby. The breakfast and views on the roof were incredible and probably the best part of the whole hotel experience. Overall, would definitely stay again and recommend to anyone interested in a central location for exploring Naples, Pompeii, or the coast.
8
John
28 Feb 2024
·
Stayed 3 nights
Too noisy on the street at night
Too noisy on the street at night
8
Filip
14 Nov 2025
·
Stayed 3 nights
Goed hotel, maar de omgeving was niet the place to be. Ver van het bruisende Napels
Goed hotel, maar de omgeving was niet the place to be. Ver van het bruisende Napels
10
China
18 Apr 2025
·
Stayed 3 nights
We really enjoyed our stay at Una Hotel Napoli. The hotel is directly across the street from Garibaldi Plaza and the main train station, which is very convenient. While the immediate area can be busy you're just a quick walk from the historical center. Pizzeria Da Michele is only six or seven minutes away. The front desk was helpful and friendly, and the roof bar is beautiful with great drinks. The breakfast is truly impressive. Overall a really nice place to stay. It isn't ultra luxe and it isn't charming and quaint, but it is clean, spacious and comfortable with good service and a great breakfast.
We really enjoyed our stay at Una Hotel Napoli. The hotel is directly across the street from Garibaldi Plaza and the main train station, which is very convenient. While the immediate area can be busy you're just a quick walk from the historical center. Pizzeria Da Michele is only six or seven minutes away. The front desk was helpful and friendly, and the roof bar is beautiful with great drinks. The breakfast is truly impressive. Overall a really nice place to stay. It isn't ultra luxe and it isn't charming and quaint, but it is clean, spacious and comfortable with good service and a great breakfast.
10
Ahmet Murat
23 Feb 2026
·
Stayed 1 night
Good clean hotel right across the road from the main train station. Good breakfast.
Good clean hotel right across the road from the main train station. Good breakfast.
8
JAYNE
26 Sept 2025
·
Stayed 3 nights
The hotel is close to the train stations, ideal for visiting Pompei which is why we close it. The room was clean and very spacious with a great view over the square in front of the hotel. The bed was comfortable and we had a good nights sleep due to triple glazed windows blocking the noise from the square. The public spaces were a little rundown with stained carpets in the corridors. Every one at the hotel was cheerful and helpful. We ate at the rooftop restaurant on the second night as we didn't feel safe in the streets around there in the evenings. The food and service was superb and I'm glad we tried it.
The hotel is close to the train stations, ideal for visiting Pompei which is why we close it. The room was clean and very spacious with a great view over the square in front of the hotel. The bed was comfortable and we had a good nights sleep due to triple glazed windows blocking the noise from the square. The public spaces were a little rundown with stained carpets in the corridors. Every one at the hotel was cheerful and helpful. We ate at the rooftop restaurant on the second night as we didn't feel safe in the streets around there in the evenings. The food and service was superb and I'm glad we tried it.
10
Maria Olivia
3 Sept 2024
·
Stayed 5 nights
Really enjoyed our stay. Right across from the train station and close to the main port/ferry terminal. Quiet room and lovely breakfast buffet. Would stay here again.
Really enjoyed our stay. Right across from the train station and close to the main port/ferry terminal. Quiet room and lovely breakfast buffet. Would stay here again.
8
Heather
26 Apr 2025
·
Stayed 1 night
Beautiful, big hotel rooms in a convenient location (very close to Napoli Centrale) but the area surrounding the hotel is dirty and seemed unsafe. Good for a one night stay when you have an early train the next morning. Rooftop bar had a nice view and great cocktails.
Beautiful, big hotel rooms in a convenient location (very close to Napoli Centrale) but the area surrounding the hotel is dirty and seemed unsafe. Good for a one night stay when you have an early train the next morning. Rooftop bar had a nice view and great cocktails.
8
Mark
5 Jan 2025
·
Stayed 2 nights
Lovely hotel. Clean, well-appointed with friendly and attentive staff. Just be aware that it’s close to the train station, and the surrounding area is a bit gritty - though no worse than in many other European cities.
Lovely hotel. Clean, well-appointed with friendly and attentive staff. Just be aware that it’s close to the train station, and the surrounding area is a bit gritty - though no worse than in many other European cities.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely praised for quality and variety, often served on the rooftop with great views. The rooftop restaurant and bar are popular, though some found prices high, service slow, or a meal disappointing.
Related guest reviews
2
John
9 Sept 2025
·
Stayed 5 nights
contracted severe case of food poisoning from dinner on planned last night. Had to add extra night, change flights. Staff was made aware, no response from hotel management at all. Had better treatment on Trans Siberian. Unfortunate for hotel was decent otherwise but not a shred of their "hospitality".
contracted severe case of food poisoning from dinner on planned last night. Had to add extra night, change flights. Staff was made aware, no response from hotel management at all. Had better treatment on Trans Siberian. Unfortunate for hotel was decent otherwise but not a shred of their "hospitality".
8
Drew
17 Oct 2024
·
Stayed 1 night
nice hotel, very central, speeding reception experience only thing is the breakfast is a rip off at 20 euro's, coffee machine keeps needing attention, cups keep running out.
nice hotel, very central, speeding reception experience only thing is the breakfast is a rip off at 20 euro's, coffee machine keeps needing attention, cups keep running out.
10
Zachary Allen
3 Oct 2025
·
Stayed 4 nights
- Staff excellent, attentive, and welcoming - Room and hotel very clean, albeit some small inconveniences (i.e. bath plug was not lifting, glazed bathroom door not very private or soundproof and without a functioning lock) - Roof terrace is pleasant with a good atmosphere - Breakfast was delicious and varied - Easy access to main train station/hub, though area around the hotel is dirty, noisy, and often with shady-looking characters - Short walk to historical center of Naples and many decent pizzerias Overall, would recommend for the convenience and quality of the hotel.
- Staff excellent, attentive, and welcoming - Room and hotel very clean, albeit some small inconveniences (i.e. bath plug was not lifting, glazed bathroom door not very private or soundproof and without a functioning lock) - Roof terrace is pleasant with a good atmosphere - Breakfast was delicious and varied - Easy access to main train station/hub, though area around the hotel is dirty, noisy, and often with shady-looking characters - Short walk to historical center of Naples and many decent pizzerias Overall, would recommend for the convenience and quality of the hotel.
6
Josee
22 Jun 2025
·
Stayed 2 nights
Je ne retournerais pas dans cet établissement! Très bruyant la nuit, tellement qu’il vous fournisse les bouchons!! Le gym est degueux: 4 appareils de cardio sur du tapis dans un petit coin. Le quartier n’est pas super non plus. La chambre est bien et grande mais peu lumineuse. Trop cher pour l’emplacement.
Je ne retournerais pas dans cet établissement! Très bruyant la nuit, tellement qu’il vous fournisse les bouchons!! Le gym est degueux: 4 appareils de cardio sur du tapis dans un petit coin. Le quartier n’est pas super non plus. La chambre est bien et grande mais peu lumineuse. Trop cher pour l’emplacement.
10
Ahmet Murat
23 Feb 2026
·
Stayed 1 night
Good clean hotel right across the road from the main train station. Good breakfast.
Good clean hotel right across the road from the main train station. Good breakfast.
8
Peter
24 May 2023
·
Stayed 1 night
The staff was very helpful and nice at check in. The room was spacious and extremely pleasant. However, the room service that cost $100 for a Caprese salad, two entrees and bottled water was almost inedible. Mozzarella was spoiled, steak chewy and pasta pretty much tasteless without salt and parmesan added (sad last meal in Italy). Unbelievable in this country.
The staff was very helpful and nice at check in. The room was spacious and extremely pleasant. However, the room service that cost $100 for a Caprese salad, two entrees and bottled water was almost inedible. Mozzarella was spoiled, steak chewy and pasta pretty much tasteless without salt and parmesan added (sad last meal in Italy). Unbelievable in this country.
10
James
7 Jul 2025
·
Stayed 2 nights
Best buffet breakfast choices ever!
Best buffet breakfast choices ever!
10
Kathleen
20 Oct 2025
·
Stayed 1 night
It was great. Breakfast was delicious.
It was great. Breakfast was delicious.
10
Chanh Cao
8 May 2025
·
Stayed 4 nights
Convenient location within few minutes walk to train, taxi, bus stations, and tours meeting point. Ten minutes walk to spacca napoli. Excellent breakfast. The restaurant Vesuvius is upscale and serves very good diners at reasonable price. There, the service of Francesco is excellent.
Convenient location within few minutes walk to train, taxi, bus stations, and tours meeting point. Ten minutes walk to spacca napoli. Excellent breakfast. The restaurant Vesuvius is upscale and serves very good diners at reasonable price. There, the service of Francesco is excellent.
10
mary
30 Aug 2025
·
Stayed 3 nights
Great location. Fantastic rooftop restaurant---great view and food was very tasty!
Great location. Fantastic rooftop restaurant---great view and food was very tasty!
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AI-generated summary based on recent guest reviews
10
Sandy
4 weeks ago
·
Stayed 3 nights
The Una Hotels Napoli Rooftop bar has some amazing views of Naples. The hotel was wonderful, staff were amazing, inside the hotel was clean, and the rooms were large and very clean, but I was disappointed in the condition of the city of Naples. There was trash everywhere , and a large population of homeless right out front of the hotel. And the graffiti that is everywhere, including on historical buildings and sites was truly disheartening.
The Una Hotels Napoli Rooftop bar has some amazing views of Naples. The hotel was wonderful, staff were amazing, inside the hotel was clean, and the rooms were large and very clean, but I was disappointed in the condition of the city of Naples. There was trash everywhere , and a large population of homeless right out front of the hotel. And the graffiti that is everywhere, including on historical buildings and sites was truly disheartening.
10
Lori
last month
·
Stayed 1 night
The hotel is very convenient to the train station and airport. The staff was friendly and helpful and the rooftop restaurant was excellent. Our room was spacious and well appointed, but there was no counter space and the shower was awkward with flexible walls that didn't stay put while showering, making an otherwise luxurious bathroom odd.
The hotel is very convenient to the train station and airport. The staff was friendly and helpful and the rooftop restaurant was excellent. Our room was spacious and well appointed, but there was no counter space and the shower was awkward with flexible walls that didn't stay put while showering, making an otherwise luxurious bathroom odd.
8
Jose
5 Oct 2026
·
Stayed 1 night
Nice and clean room, the rooftop bar is a rare to find in Napoli but the staff was not as helpful and service oriented when compared to other Hotels I stayed during this trip.
Nice and clean room, the rooftop bar is a rare to find in Napoli but the staff was not as helpful and service oriented when compared to other Hotels I stayed during this trip.
10
JD
5 Oct 2026
·
Stayed 1 night
Good stay clean place good area to centralize
Good stay clean place good area to centralize
10
Sophie
13 Sept 2026
·
Stayed 1 night
Lovely hotel and very convenient for railway station. Plan to return next year!?
Lovely hotel and very convenient for railway station. Plan to return next year!?
FAQs about UNA Hotels Napoli
Is parking available at the hotel?
Parking is available nearby for a fee of EUR 30 per day, located approximately 492 feet away from the hotel. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 7:00 AM to 10:30 AM for a fee ranging from EUR 10 to 30 per person.
Are pets allowed at the property?
Pets are allowed at the hotel with a fee of EUR 25 per accommodation, per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features does the hotel offer for guests with disabilities?
The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Specific details about elevators and pool access features are not provided.
What is the hotel's location in relation to key landmarks?
The hotel is centrally located in Naples, within a 5-minute drive of Via Toledo and Molo Beverello Port. It is 0.3 miles from Spaccanapoli and 2.4 miles from Port of Naples. Nearby attractions include Corso Umberto I and Piazza Giuseppe Garibaldi, both within 0.1 miles.
What are the hotel's policies for guests staying with children?
Children are allowed at the hotel, and all guests, including children, must be present at check-in and show a government-issued photo ID.
What are the policies regarding extra beds and cribs?
The hotel offers rollaway beds for a fee of EUR 35 per night, subject to availability. Advance request or confirmation may be required.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-06: 155.21926986529542USD
- 2026-11-07: 131.27180258248902USD
- 2026-11-08: 93.30086536928559USD
- 2026-11-09: 106.12726467922211USD
- 2026-11-10: 106.79739121609497USD
- 2026-11-11: 124.15149233830262USD
- 2026-11-12: 100.69219923918915USD
- 2026-11-13: 97.6298703815918USD
- 2026-11-14: 100.68378874763489USD
- 2026-11-15: 101.80966357912445USD
- 2026-11-16: 104.03567152528382USD
- 2026-11-17: 114.86782338079834USD
- 2026-11-18: 115.922664USD
- 2026-11-19: 101.58614349822236USD
- 2026-11-20: 106.21313843424225USD
- 2026-11-21: 115.36379576545716USD
- 2026-11-22: 100.58708935485078USD
- 2026-11-23: 109.33874582334137USD
- 2026-11-24: 120.92194011779023USD
- 2026-11-25: 138.46587683450318USD
- 2026-11-26: 180.55678985636902USD
- 2026-11-27: 145.45012250349427USD
- 2026-11-28: 137.66850440771483USD
- 2026-11-29: 107.14373508821869USD
- 2026-11-30: 111.56924390048218USD
- 2026-12-01: 115.59127022307587USD
- 2026-12-02: 127.18216917409515USD
- 2026-12-03: 160.98730232890318USD
- 2026-12-04: 156.7607964618988USD
- 2026-12-05: 151.41519348005676USD
- 2026-12-06: NO DATA
- 2026-12-07: NO DATA
- 2026-12-08: 113.85615775211335USD
- 2026-12-09: 117.037305USD
- 2026-12-10: 111.22832560329437USD
- 2026-12-11: 116.8137168868103USD
- 2026-12-12: 120.74867038531494USD
- 2026-12-13: 112.91925960749816USD
- 2026-12-14: 112.78363724217225USD
- 2026-12-15: 107.50252886897277USD
- 2026-12-16: 106.22586897605896USD
- 2026-12-17: 109.92939364022827USD
- 2026-12-18: 112.92692174388885USD
- 2026-12-19: 100.93680932924651USD
- 2026-12-20: 100.95678530969238USD
- 2026-12-21: 99.55919802557374USD
- 2026-12-22: 99.9376276253357USD
- 2026-12-23: 112.94690622837066USD
- 2026-12-24: 112.92692174388885USD
- 2026-12-25: 112.92692174388885USD
- 2026-12-26: 112.0548498653183USD
- 2026-12-27: 121.91951455890656USD
- 2026-12-28: 148.8972674918518USD
- 2026-12-29: 155.93148287608338USD
- 2026-12-30: 195.328997631958USD
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: 165.11641997621155USD
- 2027-01-04: NO DATA
- 2027-01-05: NO DATA
- 2027-01-06: 156.7139392238159USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number IT063049A1SRWAOHTW
- Fee for buffet breakfast: approximately EUR 10 to 30 per person
- Nearby parking fee: EUR 30 per day (492 ft away)
- Pet fee: EUR 25 per accommodation, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: EUR 35.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Business centre
Room service
Tour desk
Dry cleaning
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Self laundry
24-Hour Front Desk
Concierge Services
Internet
Free wi-fi
General
Room service
Restaurant
Non-smoking rooms
Packed lunches
Breakfast in the room
Family room
Snack Bar/Deli
Activities
Outdoor Furniture
Terrace
Fitness Center (nearby)
Parking
Parking