Hotel Miami

Unfortunately, I had a stressful and disappointing experience related to my stay at Hotel Miami in Rome. The main issue started because the photos and information on Hotels.com gave me a different impression than what I experienced when I arrived. The room did not match the expectations I had when booking, which caused confusion and disappointment. After the stay, I also experienced a lot of back and forth regarding compensation/refund for one night. This was mainly through Hotels.com customer service, where I received different information from different agents. At first, I got the impression that the issue would be resolved, but later I was told that I would need to make a new hotel booking first before any compensation could be given. This made the whole process unnecessarily stressful, especially as I was travelling alone. The hotel location is convenient, close to Via Nazionale and not far from Roma Termini. The hotel staff were friendly and tried to help, especially with breakfast, but there were very limited vegan options. Overall, because of the misleading booking information, the confusion, and the poor communication afterwards, I was left with a bad impression. Unfortunately, I would not choose this hotel again.

yes

Courteous staff, comfortable bed. The room we selected was a bit small, so we would just choose a larger one next time. The breakfast buffet was simple, but satisfying. Very convenient location. Overall, very nice, especially for the price. We would return.

Pricey for the quality

Such a convenient location to all the sites. Not a big room but very cozy and quiet. Bed was comfortable.