Hotel Trevi - Gruppo Trevi Hotels

We recently stayed at this hotel as a family and had a very mixed experience. The ONLY positive side, the location was excellent—close to everything we needed and very convenient for getting around the area. Unfortunately, the rest of the stay didn’t live up to expectations. The breakfast was inconsistent and often not stocked, which made mornings frustrating when items ran out and weren’t replenished. Even more concerning, our room had no heat during our stay. There was also no coffee maker in the room, like stated their would be. We reached out to the front desk multiple times, but there was no effort made to resolve the issue or offer an alternative, which made for a very uncomfortable experience. You will never be able to reach hotel staff for problems, they will not pick up the phone. To make matters worse, we were later accused of breaking not just one, but two beds during our stay—something that was both surprising and upsetting, as we treated the room respectfully. The situation felt mishandled and left a negative impression, even after providing proof, that the beds were not broken by us during our stay. Overall, while the location is a definite highlight, the lack of basic amenities, poor service, and unfounded accusations made this a disappointing stay. Traveler beware.

Amazing hotel. We were a family of 4 adults, were given a room in a different building, close to Trevi. The elevator was tiny, but overall amazing experience. Very friendly and helpful staff.

Rooms are not even at the hotel reception. Beds are smaller than advertised. Staff is unable to help and walls are very thin in hotel rooms. There was hair all over the comforters, not a good experience. I tried to get a refund for the second unused day and they couldn't get me in contact with the Trevi Group.

Breakfast and Property it Self Not Recomendable

Very very central hotel at the fontana di trevi . Our room was on the third floor with no lift. The stairs to reach the room are stressful to everyone, a customer should be asked before given a room with no lift. The floor of the room was never cleaned in 3 days.