Name: Hotel Carlton On The Grand Canal
Address: Santa Croce 578, Venice, Italy, Venice, Veneto, IT
Price range: $174–$870 per night
Rating: 8.08

What guests think

Across many reviews, Hotel Carlton On The Grand Canal earns strong praise for its unbeatable location by Santa Lucia station and generally friendly staff, while feedback on dated rooms, inconsistent air conditioning, and occasional noise or odors is mixed.

Room experiences vary from charming canal-view spaces to small, tired interiors with hard beds, mosquitoes, or maintenance issues. Breakfast is widely liked, though some find quality uneven or the rooftop restaurant pricey with limited selection. Cleanliness ranges from spotless to damp or musty, and some guests report service lapses or rigid policies like key drop-offs. Expect convenience and classic Venetian style with trade-offs in modern comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Rooftop bar/restaurant and a private dock for water taxis are highlighted, along with elevators, courtyard/patio areas, and convenient luggage storage. Some note rooftop access is only for diners and prices can be high.

Related guest reviews

10

Sean

Aug 11, 2025

·

Stayed 1 night

Amazing hotel right on the grand canal and opposite the train station. The view was astounding, and the staff were all super friendly. The food was superb, and the rooftop bar was awesome for watching the sun set over Venice.

10

Jose

Sep 8, 2025

·

Stayed 2 nights

Perfect hotel in front of the canal with a lot of transportation options. This property is close to the train ststion, bus station and uber. Also you can take a water taxi in front of the property. They have restaurant and a rooftop bar that can also serves food... The view from the rooftop is stunning facing the canal. They offer breakfast and it was great. Very close to restaurants and shop... The hotel has elevators and the rooms decor are perfect for Venice... Very Victorian style. Love it! Highly recommend

10

Deborah J

Sep 17, 2024

·

Stayed 2 nights

Beautiful Italian Hotel. Our room was done in old Italian style. It had a built in closets (3) plenty of room to hang and store items. The hotel and many outdoor seating areas. There is a lovely rooftop bar/restaurant. Dinner was delicious and the view was wonderful! The front desk will help you with any of your needs. Please note that if you have difficulty with stairs ask for a 1st floor room.

8

Danielle

Oct 15, 2024

·

Stayed 2 nights

Very unique place to stay! The restaurant and the roof top bar are both fantastic! We were there in October and it was pretty nice outside most days and the air conditioning seemed to be turned off for the building. Which wasn't a huge deal as we just opened our balancy doors. This wouldn't have been a huge deal except the mosquitoes. I now have about 20 bites unfortunately which puts a downer on the rest of our trip.

8

Kevin

Jul 13, 2024

·

Stayed 1 night

The hotel had old charm to it. It was nice, wouldn't say amazing or extravagant. It may have been extravagant 30-40 years ago but we didn't mind, we thought it was quaint. All of the staff were nice, helpful, friendly and accommodating. The room was nice, but again old charm to it. Overall it was nice hotel. It was a very convenient location to the train station and to restaurants. 2 disadvantages to this hotel.... 1. The air conditioning in our room barely cooled the room. It was slightly cooler than outside temperature. (Which Venice in July is very hot.) It was uncomfortable every night. And there wasnt even a fan to help circulate the air. It was a rough. We took alot of cold showers at night. 2. The roof top lounge as advertised part of the hotel came at a cost, you had to buy their food or drinks in order to enjoy the views. You could not just bring your own drinks and relax on the roof lounge. Additionally, the cost of food and or drinks were INCREDIBLY expensive. The hotel either needs to lower the cost or allow the guests to bring their own drinks if they chose to. The drink options were limited along with the food menu. We ended up going to the kiosk near by and enjoying drinks along the canal for 1/4 of the price the roof top lounge was charging and we had much more fun and entertainment. For the price we spent, it wasnt a bad hotel, the staff helped to make it a pleasant experience.

8

JAY

Aug 4, 2024

·

Stayed 2 nights

Rooms are nice but definitely older style. The bathroom shower and door it strange layout. If not careful, can easily wet the entire bathroom floor. The roof top bar is nice for cocktails.

6

Kevin

Jul 22, 2024

·

Stayed 2 nights

Hotel was ok. It was quaint, with old charm. The room's air conditioning couldnt cool the room down. So our nights were very uncomfortable trying to sleep in a warm room. The roof top lounge as advertised was only accessible if you bought their drinks and or food, which was very overpriced. It was close to the train station so that made it easy. The front desk staff were nice and accommodating. I was charged for a cleaning fee in addition to the city tax for each night of our stay.

10

Raul

Sep 4, 2024

·

Stayed 3 nights

The Hotel is in the very convenience area just walk 2 min to the train station , is in front of the Hotel , crossing the canal , 2 min walking to the bus station , is the best location , staff in the reception very friendly and very helpful in every question that you have , Breakfast is fantastic , and when you check out the hotel they hold the luggage as many time as you want , in one world I’ll recommended this Hotel to anyone , was my best decision (after I read a lot of review )to chose this Hotel .

10

Terri

Sep 2, 2024

·

Stayed 2 nights

The property is very nice, front desk service friendly and helpful. I went to the roof top for a drink and dinner. I felt it a bit pretentious..seemed to cater more to customers who have dined there more often.

10

Sandra

Sep 29, 2025

·

Stayed 1 night

Fabulous position opposite the rail station. Own dock for water taxi pickup drop off.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many describe clean rooms and bathrooms, while others report damp or musty odors, mold, stains, insects (mosquitoes/ants), and occasional housekeeping lapses. A few mention lingering smoke or water-damage smells.

Related guest reviews

6

CHIHIRO

Feb 14, 2025

·

Stayed 2 nights

チェックイン時にはポーターが荷物を部屋まで運んでくれ、気持ちの良いサービスが受けられました。全体的に建物は古く、内装も年季が入っていて、部屋の壁が剥がれて床に白いかけらが落ちていたり、風呂場には小さなアリが何匹かいました。しかし、部屋は広く、カナルビューだったので、ベネチアの雰囲気が味わえて良かったです。朝食は種類も豊富で美味しかったです。駅はカナルグランデを挟んで目の前で、バスステーションまでも比較的近いが、1番近い道は工事中で通らず遠回りすることになったのが大変でした。

Translate

8

Elizabeth

Feb 21, 2024

·

Stayed 3 nights

Un hotel con sus años dorados en el pasado, con moho en los baños y pelusa de polvo por todos lados. Muy bien ubicado frente a estación de trenes pero podrían esmerarse en la limpieza. El servicio y desayuno excepcionales. Un olor característico a humedad en las habitaciones que si eres alérgico no es buena opción.

Translate

10

Man Bun

Nov 29, 2025

·

Stayed 1 night

Clean bathroom!

8

Thomas

Jul 1, 2024

·

Stayed 2 nights

we chose the location because of it's easy access from the train station. that was the best thing about the hotel. the space was comfortable, the bathroom clean, and no complaints overall. The only problem was that the wallpaper between the A/C and windowsill was covered in mold b/c of the constant moisture. we brought it to the attention of the hotel and hopefully they find a way to fix it. Overall, a positive experience. Some of the front desk workers weren't as friendly but overall, ok.

4

Jeremy

Nov 4, 2025

·

Stayed 1 night

At check-in room wasn’t ready right away, room smelled dank/damp, obvious signs of water damage/repair to ceiling corner of room, fire alarm woke us up early in the morning had to evacuate in the rain, upon leaving encountered a busker/hustler “giving” ponchos but then following for money, and my daughter and I both had numerous bug bites after the one night when googled looked just like bed bug bites, but the view from the room was nice :)

10

Daveth

Mar 22, 2025

·

Stayed 1 night

Helpful staff. Very clean

6

Rosanna

Nov 10, 2024

·

Stayed 2 nights

The hotel needs to be updated. The rugs in all the hallways are so old that it looks dirty no matter how much you clean them. They had random abandoned furniture in some areas of the hallways, which looked terrible. Our bathroom tub had mold on it since they were not cleaned correctly, but everything else seemed pretty clean. The breakfast in the morning was good and the staff was very nice. The location is far from St Mark Square. We walked it every day, but it took 20 minutes there and 20 minutes back. I was fine with it because I like the exercise, but if you don’t want to walk so much at the end of the day, You would have to take the water bus back.

10

Praveen

Dec 26, 2025

·

Stayed 2 nights

Room was great and maintained well with clean room. Support staff was very helpful and coordial.

8

Daniel

Jun 30, 2025

·

Stayed 2 nights

Very central easy access to station and restaurants, clean fresh smelling, good beds etc...

4

Chandrakant

Sep 6, 2025

·

Stayed 2 nights

Very small room for the price. Not clean room. Very Old.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms feature classic Venetian decor; some are spacious or offer balconies and Grand Canal views, but many feel small or dated with hard pillows/mattresses and thin walls. Recurring issues include weak or seasonally disabled A/C or heat, damp smells or water damage, mosquitoes, and occasional mismatches with reserved room types.

Related guest reviews

10

Sean

Aug 11, 2025

·

Stayed 1 night

Amazing hotel right on the grand canal and opposite the train station. The view was astounding, and the staff were all super friendly. The food was superb, and the rooftop bar was awesome for watching the sun set over Venice.

8

Sikiu

Jul 22, 2025

·

Stayed 2 nights

It’s okay. I feel it was not a 4-star hotel, but it was okay. AC worked but not fully, bathroom setup was not convenient.

6

Roland

May 6, 2025

·

Stayed 1 night

The hotel is close to the train station. The door to the room did not close well so we heard a lot of noise from the hall. The room was warm and there was no air conditioning. We were told that the city didn't allow them to run AC in April. Opening the windows helped a little but mosquitoes entered the room and buzzed around our heads all night long. The bed was hard. The toilet was right next to a warm radiator.

4

stephanie

Jul 21, 2025

·

Stayed 2 nights

The rooms were too small. The beds need to be upgraded! Pillows were flat! Basically the rooms need to be updated for the price you pay. Great location though.

4

Vee

Jan 21, 2025

·

Stayed 2 nights

We had two single beds pushed together with a gap in between. The mattresses were very hard and we had uncomfortable sleeps with flat pillows. The external window shutters could not be opened and our room was in constant darkness, and we needed the lights on during the day. There was no kettle or coffee making facilities in the room. The shower had good hot water. We had a bathtub but unfortunately the plug wasn't big enough and the water quickly drained away. There were large stains on the ceiling and the wallpaper. The decor is old-fashioned and worn. The noise level was unreal. We could hear pedestrians, hallway conversations, talking from the room beside us and feet stomping from the floor above. The water pipes made a high-pitched screeching sound when people showered. Staff were mostly unfriendly. Breakfast was okay except for the scrambled eggs which were runny and too salty. The only good thing about this hotel is its closeness to Santa Lucia train station. Venice is wonderful but we do not recommend this hotel.

10

Bridget

Jun 5, 2025

·

Stayed 2 nights

We had a wonderful stay at the Carlton. The location was on the grand canal, right across from the train station - which was perfect for a quick arrival with loaded bags. The hotel staff was very friendly and informative. The room was old fashion in a good sense of the way - very Beauty and The Beast decor. We did not eat at the restaurant but the breakfast spread looked amazing. Ask for a room overlooking the canal or courtyard. We walked and walked the city but you could easily hop on a water bus from across the hotel and be at the main sights within mins.

6

James

Mar 28, 2025

·

Stayed 1 night

The location was great. The staff was fantastic. The room was horrible. So small that we couldn't even open our suitcases. Again. The hotel lobby is nice. The staff is AMAZING. The pictures do not really represent the hotel. It's older than the pictures represent. The rooftop area was closed the whole time we were there. The location is great. The room we had was equivalent to the second to last picture on this website. Staff went above and beyond.

8

steve

Jul 4, 2025

·

Stayed 1 night

Great location….close to the train station and overlooking the canal. Staff was very friendly and the breakfast was fine. Like all hotels in Venice, the room was small by functional. It did had a nice balcony overlooking the canal

4

Leah

Jul 25, 2025

·

Stayed 1 night

The room is very very outdated and the room has a smell of dampness , and the bed is not comfy, hard for the back.. overall it's not worth for the money that I paid. Plus not good for seniors who are carrying luggage's as you need to climb the bridge of at least a hundred steps to get to the hotel.

8

Austin

May 25, 2025

·

Stayed 1 night

Beautiful views from the room especially at sunset. Nice hotel and friendly staff. The breakfast selection was excellent. Will stay here again!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly, helpful, and accommodating. That said, some guests encountered rudeness, pushy breakfast management, slow responses, or waits at the busy front desk for key drop/pickup.

Related guest reviews

8

Lori

Feb 2, 2025

·

Stayed 2 nights

Staff not friendly

10

Nora

Dec 6, 2023

·

Stayed 2 nights

We had a wonderful stay at the Carlton...convenient to shops, restaurants, sightseeing and only a few mins away from bus and train station. The hotel was spotless, clean, friendly attentive staff and excellent breakfast. Look forward to a return visit!

4

Ricky

Jul 16, 2024

·

Stayed 2 nights

Location was good. Staff were not very helpful. Breakfast for 15 euros a piece was not very good. Booked a tour through the hotel but was not informed the tour that started close to the hotel would not return us there but at the other side of the island. Also would not give me change for a larger Euro bill to smaller bills because they might run out. Not customer friendly.

2

Kunal

Jul 10, 2025

·

Stayed 2 nights

Please don’t go with family, small rooms and rude staff

10

Amanda

Aug 18, 2023

·

Stayed 1 night

We stayed at the Hotel Carlton for one night because it was conveniently located near the train and bus station in Venice (which made it very easy to get to the airport in the morning). The staff was very friendly and helpful, the building itself was quite pretty and the rooftop bar was a great spot to grab a drink and watch the sunset.

2

Emmy

Jul 7, 2025

·

Stayed 3 nights

First time in Venice. room is hot , dirty. I have to ask for another room which is they gave me another room in the first floor, but I feel like I’m in a dungeon dark and also hot room so so.. during breakfast time it’s kind like they are pushing us always in a hurry. its like we’re in the military army group go go go. Veronica in the breakfast area is unfriendly and go go go. It’s kinda like we’re in the military camp. We can’t eat comfortably. What the heck! she seems like she’s not happy of what she does and I’m not happy at all..

10

Evgeniya

Aug 4, 2024

·

Stayed 2 nights

Very friendly and helpful staff speaking excellent english. Great location - 2 minutes from vaporetto stop.

10

Rajeev

Sep 10, 2025

·

Stayed 2 nights

Carlton on the Grand Canal, has a very friendly team, specially Tudor on the Front desk, who was extremely patient and helpful with his recommendations and options for the area/transport. Rooms are clean, spacious and bright. Convenient location, across from the Main station and vaperetto stop. Roof top restaurant is amazing !! Express Bus available for Marco Polo International Airport, within 5 minutes walk. We were very happy.

10

Linda

Mar 10, 2025

·

Stayed 6 nights

Hotel was old and loved the old times feel! Staff were outgoing and so helpful. Very clean. We overlooked the canal which was awesome

8

Yew Kwong

Jul 1, 2025

·

Stayed 1 night

Bathroom is very small and awkward. Front desk is always busy and need to wait to drop off key when we leave the hotel. Should have a dedicated staff to speed up valuable vacation time.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Standout location across from Santa Lucia train station with quick access to buses, water buses, and taxis—ideal for arrivals and departures. It’s a longer walk to major sights, and bridges with steps can be challenging with luggage.

Related guest reviews

8

Raymond

Apr 21, 2025

·

Stayed 2 nights

Very close to the train station, just be prepared to carry your bags up and down one of the largest bridges on the island, or pay someone 15 euros to do it for you. Everything is within easy walking distance (at most 1.3 miles).

8

Heather

Apr 9, 2025

·

Stayed 1 night

This hotel is very close to the train station! Just a short walk with my bags. I was able to drop off my bags and explore in about 15 min after arrival. For convenience alone a great spot.

10

kevin

Nov 25, 2025

·

Stayed 1 night

Location on the grand canal across from the train station where the water ‘bus’ stops are, so easy to get around. First night in a single, just a twin bed but a new bathroom and the best shower I have had. Second night, different reservation, larger room with a good shower. Both were clean and comfortable. The staff was exceptional. Looked like a popular place for tour groups and they kept things moving. I didn’t have breakfast or use their restaurant. A bit if a walk to the main tourist sites, but that’s half the fun - very easy connection with the ‘bus’.

10

lourdes

Nov 22, 2025

·

Stayed 1 night

Excelente ubicación y decoración . Personal muy amable.

Translate

8

MEI

Jul 29, 2024

·

Stayed 3 nights

Excellent location, right next to train station and several water bus stops. Very convenient with stores and restaurants right outside. Great facilities, very clean and spacious, especially the layout of the rooms. The service was great and staff were amazing. Would hope for a view of the canal next time

8

Jonathan

Aug 28, 2025

·

Stayed 2 nights

Very conveniently located right across from the train station if you are popping in for a short trip. Loved the vintage look of the room.

10

Barbara

Sep 3, 2024

·

Stayed 3 nights

The location was excellent on the Grand Canal.

10

Petros

Aug 15, 2025

·

Stayed 2 nights

Great location close to the bus, train, and parking. Has its own restaurant and very good breakfast.

8

Daniel

Jun 30, 2025

·

Stayed 2 nights

Very central easy access to station and restaurants, clean fresh smelling, good beds etc...

10

Sandra

Sep 29, 2025

·

Stayed 1 night

Fabulous position opposite the rail station. Own dock for water taxi pickup drop off.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for being tasty and varied, though some found it average or expensive and noted specific issues (e.g., juice or eggs). The rooftop restaurant/bar has great views but several guests considered it overpriced or limited, with isolated complaints about food quality.

Related guest reviews

6

Vanji

Jul 15, 2025

·

Stayed 2 nights

Very poor staffs in dining area

10

anjali

Jul 2, 2025

·

Stayed 1 night

Loved the location and breakfast spread

10

Blanca

Oct 13, 2025

·

Stayed 2 nights

Everything in this hotel was great , clean and the breakfast included made it a 10

10

Christina

Jun 3, 2023

·

Stayed 3 nights

Not the best breakfast but whatever

8

Kaynell

Jul 11, 2025

·

Stayed 1 night

The breakfast was amazing

8

Kevin

Jul 13, 2024

·

Stayed 1 night

The hotel had old charm to it. It was nice, wouldn't say amazing or extravagant. It may have been extravagant 30-40 years ago but we didn't mind, we thought it was quaint. All of the staff were nice, helpful, friendly and accommodating. The room was nice, but again old charm to it. Overall it was nice hotel. It was a very convenient location to the train station and to restaurants. 2 disadvantages to this hotel.... 1. The air conditioning in our room barely cooled the room. It was slightly cooler than outside temperature. (Which Venice in July is very hot.) It was uncomfortable every night. And there wasnt even a fan to help circulate the air. It was a rough. We took alot of cold showers at night. 2. The roof top lounge as advertised part of the hotel came at a cost, you had to buy their food or drinks in order to enjoy the views. You could not just bring your own drinks and relax on the roof lounge. Additionally, the cost of food and or drinks were INCREDIBLY expensive. The hotel either needs to lower the cost or allow the guests to bring their own drinks if they chose to. The drink options were limited along with the food menu. We ended up going to the kiosk near by and enjoying drinks along the canal for 1/4 of the price the roof top lounge was charging and we had much more fun and entertainment. For the price we spent, it wasnt a bad hotel, the staff helped to make it a pleasant experience.

10

Priscila

Mar 3, 2025

·

Stayed 3 nights

A minha estadia foi excelente. O localização próxima a estação de trem facilita muito. O hotel é ótimo, muito limpo e organizado, o café da manhã é excelente com bastante diversidade e os funcionários foram todos muito atenciosos e prestativos! Voltaria com toda certeza!

Translate

8

Alessandro

Jul 5, 2025

·

Stayed 2 nights

Tutto perfetto, stanza spaziosa sul Canal Grande. Unico punto negativo, la colazione è molto cara, qualità discreta ed il succo d’arancia proviene da una macchinetta, sa di tutto meno che di arancia, è imbevibile

Translate

8

Austin

May 25, 2025

·

Stayed 1 night

Beautiful views from the room especially at sunset. Nice hotel and friendly staff. The breakfast selection was excellent. Will stay here again!

6

ALBERT

Jul 22, 2024

·

Stayed 1 night

Location was convenient as we had a late evening train arriving into Venice. Rooftop restaurant and bar was over priced and food selection very limited. They even brought my pasta dish cold.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$155
February	$241
March	$193
April	$287
May	$428
June	$272
July	$199
August	$208
September	$343
October	$320
November	$162
December	$145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $227	2	3 $870
4 $283	5 $264	6 $259	7 $261	8 $263	9	10 $712
11 $234	12 $285	13 $253	14 $238	15 $280	16 $553	17 $644
18 $283	19 $300	20	21	22 $500	23 $567	24 $523
25 $244	26 $246	27 $179	28 $253	29 $246	30 $561	31 $413

Hotel Carlton On The Grand Canal

Prices for Hotel Carlton On The Grand Canal

Monthly average prices

About this property

Location

Room options

Superior Double Room

Classic Triple Room

Superior Double Room, Patio

Double Room Single Use

Superior Double Or Twin Room, Canal View

Classic Double Room, 1 Double Bed

Family Room

Classic Double Or Twin Room

Single Room

Economy Double Room, 1 Large Twin Bed

Queen Superior

Junior Suite

Guest reviews of Hotel Carlton On The Grand Canal

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hotel Carlton On The Grand Canal

Considering this hotel for your Venice trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $174	21	22	23 $240	24	25 $505	26 $467
27 $260	28 $261	29 $263	30 $248