Name: BW Premier Collection CHC Continental
Address: Lista Di Spagna 166, Venice, Italy, Venice, Veneto, IT
Price range: $243–$1,638 per night
Rating: 8.25

What guests think

Across many reviews, BW Premier Collection CHC Continental stands out for its exceptionally convenient location near Santa Lucia station and its Grand Canal setting, with many guests praising friendly service and enjoyable breakfasts on a terrace right by the water.

Rooms vary: canal views impress, but several guests found bathrooms very small and some rooms dated, with repeated complaints about limited or seasonally disabled air conditioning. Cleanliness is often good, though multiple reviews cite bathroom mold, musty or sewer odors, and occasional maintenance lapses. Overall, expect a convenient, waterside base with strong staff and breakfast, but check room type and climate control.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The waterside terrace and on-site restaurant are often praised, with many enjoying breakfast right on the Grand Canal and easy water taxi access. Facilities include a small elevator and some annex access via a passage that can occasionally smell.

Related guest reviews

10

Scott

Aug 28, 2024

·

Stayed 3 nights

Great value and very close to Santa Lucia train station! This was the perfect place to stay and the staff are super helpful and attentive. The on property restaurants are excellent as well. Highly recommended!

10

Kyle

Sep 8, 2024

·

Stayed 2 nights

Great location in Venice, near train station (short walk) on the canal. Hotel staff were great. And restuarant had good food and views. Modern ammenities, old world charm. Has elevaor but still many steps to room (due to old buildings), so hard with lots of luggage. Overall, I do recommend this hotel.

8

steve

Jun 24, 2025

·

Stayed 1 night

Great location on the grand canal, very close to the train station. Breakfast was good, with a great patio. As with most Venice hotels, room was very small

10

MARTHA EUGENIA

Sep 7, 2025

·

Stayed 2 nights

Los felicito el hotel está increíble. La zona del hotel está excelente, con la estación del tren a 4 minutos, la salido de botes a la misma distancia .La habitación estupenda, muy limpia, su comida muy buena, la terraza para comer sobre el gran canal.

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8

JANE

Oct 5, 2023

·

Stayed 3 nights

Excellent location near to the train station on the grand canal. Friendly staff who were very helpful. We stayed in the annexe next door which had a bit of a smelly outdoor passageway at times but was lovely and quiet. Would definitely recommend a stay here, felt very safe and lots going on along the streets outside.

10

Pablo

Jun 6, 2025

·

Stayed 1 night

Buen hotel Solo la habitación queda muy lejos del ascensor y muchas gradas de subir y bajar con la maleta pesada. Hab 212

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10

Lilin

Apr 26, 2023

·

We stayed in suite 500 and the views from the balconies were amazing! I was looking for a hotel with a balcony that we could look at the canal and this room was just perfect. Staff were friendly and breakfast spread was great. It is super convenient as its just a few minutes walk from the train station. And also the water buses. We took a water taxi to the airport when we left and it was awesome too. Travelled with 2 young kids and they loved the hotel. To help you visualise better, here’s a video of our stay, room tour and breakfast: https://youtu.be/5HN2OsVsCeo

10

Jacques

Aug 15, 2025

·

Stayed 2 nights

The included breakfast was generous, varied and excellent… on a fabulous terrace on the Grand canal… simply lovely…

4

Roger

May 5, 2025

·

Stayed 3 nights

A functional, pleasant business hotel … but a small shower that flooded immediately, giving the bathroom a moody smell; had to cross a dank alley (and once enjoy the spectacle of someone peeing there) to reach our building/room; unnecessarily closes the terrace overlooking Grand Canal at 10; very noisy one night as they moved laundry trolleys around in the alley, in Venice, but far from most things. In the end, better than nothing.

10

Amy

Sep 17, 2024

·

Stayed 2 nights

This hotel is very convenient to the Venice-St Lucia train station. It has lots of resturants around it. A water taxi was able to pick us up from the hotel and take us to the airport.

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Cleanliness

Many guests report clean or spotless rooms. However, recurring issues include bathroom mold, musty or sewer odors, and occasional maintenance or housekeeping lapses such as leaks or bins not emptied.

Related guest reviews

2

whitney

Mar 31, 2023

·

Stayed 3 nights

This hotel does not look anything like the pictures. We arrived to our room with bugs flying around, mold in the shower, stains on the walls were they had killed other bugs. The bathroom walls were falling apart. We immediately checked out and went to another hotel!

10

Sarah

Feb 11, 2026

·

Stayed 1 night

The room was spotless and the staff was kind, cheerful, and helpful. This was a fantastic value for the location.

2

Anu

Jan 11, 2026

·

Stayed 2 nights

Bathrooms had mold and we had to book another room for a family of 4. While booking through the app we we mentioned the kids with family of 4 and we booked the system suggested room. Upon our arrival the front desk made us book another room saying that kids age doesn’t apply to that room size which we entered our kids age while booking as that’s how the system will let you even reserve it in the first place.

6

Kathy

Jul 15, 2024

·

Stayed 2 nights

Although the property was located in a great area the room itself was lacking. It appeared that the hotel was in mid stride repairing the bathroom in our room, but left unfinished. The shower grout lines had mold in the shower, as well.

10

MIICHEL M

Jan 27, 2025

·

Stayed 1 night

Hotel confortável e limpo, e a praticamente ao lado da estação Santa Lúcia. Muito bom café da manhã. Atendimento da recepção foi excelente. Se não me engano o nome da atendente era Lucrécia.

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2

Alana

Oct 16, 2025

·

Stayed 2 nights

Only positive was the location. Very close to everything, especially the train station (4min walk). That being said, this hotel is not well maintained, everythint is beat up, and not very clean. Upon entering the room we were hit with a very strong musty smell. The air conditioning did not work, the shower door was broken and did not close all the way, flooding the bathroom during a shower. The walls were dirty, lamp shade, and what looked like dried nose dirt stuck on the clean towel I grabbed. We were told upon arrival we had been "upgraded". If this was an upgrade, I would hate to see anything less. Do not stay here.

10

Sidra

Sep 12, 2024

·

Stayed 2 nights

Perfect. Close to everything. Clean property.

10

Hiroki

Nov 27, 2025

·

Stayed 2 nights

ホテルの清潔さや朝食の品質など全てが良かったです

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10

Danilo

Sep 15, 2023

·

Stayed 2 nights

Large comfortable room. Clean. Great staff.

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Rooms

Canal-view rooms and balconies impress, but sizes vary and several note very small bathrooms or tight showers. Multiple reviews mention limited or seasonally disabled AC, dated or worn fittings, and some street noise.

Related guest reviews

6

Evelyn

Jun 26, 2023

·

Stayed 2 nights

The room was small very hot and tv did not work , had to switch to another room where air was not good either .

4

Jennifer

Jun 25, 2023

·

Stayed 3 nights

The air conditioning is inadequate. The temperature in our room never got below 22C (72F) and mostly was 23-24C. If you’re in any way hot natured, do not stay here. There was no attempt by the front desk staff to address our complaints. All that they said was they have no fans, that the hotel was sold out so they could not switch rooms and the manager has been advised.

6

Peta

Sep 1, 2025

·

Stayed 2 nights

Good proximity to train and ferry stop , easy to find handle location. Hotels ok clean, but old and dated and beds not veri comfortable but ok, breakfast food normal best part is balcony on the canal which is lovely.

8

CLAIRE

Feb 10, 2026

·

Stayed 7 nights

Chambre spacieuse (surclassés) très bonne literie king size XL 200×200. Assez sombre car fenêtres donnent sur un autre immeuble mais pas gênant. Salle de bains mderne avec douche, bel aspect à première vue mais besoin de petits travaux.

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10

Fabiana

Jan 15, 2026

·

Stayed 2 nights

O hotel fica localizado a uns 5 minutos de caminhada da estação de trem Santa Lúcia, o que facilitou muito a locomoção na chegada e saída da cidade. O quarto era maravilhoso com vista para o canal, tinha até uma sacada para apreciar o Grand Canal. O quarto estava limpo era muito bonito e acomodou 4 pessoas com conforto, não era muito grande, mas foi perfeito! O café da minha tinha bastante variedade e os funcionários eram muito cordiais. Voltaria com certeza para esse hotel.

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10

Chutinart

Jul 19, 2025

·

Stayed 2 nights

Comfortable bed, but shower area is too small. Breakfast choice selection and quality are great. Good location.

8

Karina

May 12, 2023

·

Stayed 3 nights

I have mixed feeling about this hotel because there were some excellent features and some terrible ones ! Let’s start with the GOOD features ! The best thing about this hotel was its location ! It was literally 5 minutes walking from the St. Lucia Station! If you have a lot of luggage like I did then you will understand why this is important. The staff was very friendly . The room was a spacious , clean , the bed was comfortable , and shower pressure was excellent . Breakfast was also pretty good ! Hotel served scrambled eggs , sausage , bacon , fruit , a good variety of bread and breakfast cakes . Also a good variety of beverages like fresh orange juice and a great coffee machine with many options . Here are some of the NEGATIVES ! Our room faced the street on the second floor ! Walls are thin like paper, we could hear everything that was happening on the street all the time ! Loud people , sometimes even sang ! It was extremely annoying hearing people drag their luggage at ungodly hours and drunk people yelling at 2 -3 am. We could not sleep very well for the 3 nights that we were there ! Another very annoying feature is that the thermostat in the room was just for decoration, they had central heating , we were not able to control the temperature of our room at all! We visited Venice in the beginning of May and hotel had A/C set at heat ! Our room was pretty hot .Opening the windows were not even an option because of the street noise !

10

Christopher

Feb 1, 2026

·

Stayed 1 night

Clean room, great space! excellent view of the Grand Canal. Easy to reach from Venice S.L.

6

gina

Nov 18, 2025

·

Stayed 3 nights

No AC (cooling) in winter, even when hot outside. Shower so small you can only stand up straight (can’t even wash your knees since that requires slightly bending over and there is no room to do so).

2

Samantha

Jun 22, 2023

·

Stayed 1 night

Before checking in specifically asked if they had AC. We left it on for an hour and it never cooled down. Staff was unfriendly and unhelpful. We had to open the windows and there were no screens got chewed up by mosquitoes. Not even a fan was offered. Worst hotel experience. We also asked for a room change and that was also not possible.

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Service

Service is frequently friendly and accommodating, with helpful check-in, luggage handling, and occasional upgrades. A minority report rude or unresponsive front desk and poor resolution of issues or billing.

Related guest reviews

10

David

Aug 15, 2024

·

Stayed 3 nights

Really enjoyed the property, staff were really helpful in watching our suitcases when the flight arrived to early for checkin.

2

NIGEL

Aug 13, 2025

·

Stayed 1 night

Was served what was supposed to be a ceaser salad the chicken was tried out rubber. They refused to comp or change the meal. Will never use this chain again.

10

Sarah

Feb 11, 2026

·

Stayed 1 night

The room was spotless and the staff was kind, cheerful, and helpful. This was a fantastic value for the location.

10

ZAINI

Nov 24, 2025

·

Stayed 3 nights

This was our second stay at this hotel, and once again it didn’t disappoint. They kindly honoured our request for a specific room, which made our return to Venice even more memorable. A special mention goes to Andrea (the Manager), Andrea and Dalla at Reception, and Nishan from Maintenance for their exceptional helpfulness throughout our stay. The hotel is conveniently located right next to the main canal, about 300 meters from Venezia Santa Lucia train station and roughly 650 meters from the taxi stand at Ponte della Liberta. Our room was beautiful, spotless, and offered a spectacular view. We look forward to staying here again.

10

Andrew John

Mar 15, 2024

·

Stayed 4 nights

Nothing to complain about, ALL staff were excellent. Breakfast great, no issues. Shout out to Claudia on Reception who was superb. Counting the days till we return.

10

Chung Hing

May 5, 2025

·

Stayed 3 nights

Franco was great at check in and answering questions. Super friendly. It is staff like him that makes a great hotel

6

Abhishek

May 6, 2025

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Stayed 1 night

The property is good. We had a room with the view of the canal which was great. The way from reception to the building where the room is located stinks. The front desk/ reception staff is extremely rude and unfriendly. We happened to check out a little later than the scheduled check-out time since we got stuck at the water bus station in Venice which was our fault( the water bus can get extremely busy and crowded in spring and summer. We waited almost 2 hours just to catch the water bus to get back to our hotel stop ) But, there was no attempt made by the staff to reach us or let us know that they would send cleaners to our room while we were away. Our bags were packed and all they had to do was to let us know that they would move the bags to storage safely while they can clean the room but we were not asked or Informed and upon our return to the hotel, the receptionist was extremely rude in her behavior. Our room was open with cleaners turning over the room. Our luggage was inside with all our valuables ( camera and cash) All our food was thrown in trash and some of the cash money went missing from the bag. They would not help us move our bags out of the room either. A little hospitality would be nice!

10

Paola V

Aug 27, 2024

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Stayed 2 nights

It was perfect. Staff super helpful and provided suggestions on places to go, not as touristy. Super well located to get to and from the train station.

10

Charito

Aug 20, 2024

·

Stayed 1 night

Staff are very professional and efficient. Knowledgeable and friendly.

10

Lucas Eduardo

Dec 15, 2025

·

Stayed 1 night

Everything was great on this stay. The staff was kind and welcoming, they kindly held our luggage until the check-in time so we could walk around in the meantime, and for our check-in they left them already inside the room when we arrived.

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Location

Exceptionally convenient: about a 3–7 minute walk to Venezia Santa Lucia and near vaporetto stops, right on the Grand Canal. Easy for arrivals and departures and walkable to sights.

Related guest reviews

10

John

Sep 5, 2025

·

Stayed 2 nights

Perfect location

10

Fabiana

Jan 15, 2026

·

Stayed 2 nights

O hotel fica localizado a uns 5 minutos de caminhada da estação de trem Santa Lúcia, o que facilitou muito a locomoção na chegada e saída da cidade. O quarto era maravilhoso com vista para o canal, tinha até uma sacada para apreciar o Grand Canal. O quarto estava limpo era muito bonito e acomodou 4 pessoas com conforto, não era muito grande, mas foi perfeito! O café da minha tinha bastante variedade e os funcionários eram muito cordiais. Voltaria com certeza para esse hotel.

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10

Caroline

Nov 29, 2025

·

Stayed 3 nights

The hotel staff was great, close to the train station, room was clean with a canal view. Couldnt have asked for a better hotel in Venice!

10

MichaelAnn

Jan 16, 2023

·

Stayed 19,370 nights

Hotel is a 4 minute walk from the train station (7 minute walk from bus station if you're taking bus to airport) - very convenient when there's no uber and you have suitcases. We had a canal view room which only added to our amazing Venice experience. Staff was friendly; check in and check out was a breeze. Hotel is close to everything. Included breakfast was good - lots of options. Even though hotel on grand canal and main walking thoroughfare, noise was not a problem. Beds were extremely comfortable. Room and bathroom were spacious and clean. Would stay here again if in Venice.

10

LISA

Jun 8, 2025

·

Stayed 1 night

The Continental was perfect for our needs. Near the train station so that we didnt have far to take our luggage and not in too touristy an area. It was right on the canal and so we were able to eat breakfast while watching the boats drive by. Wle took a water taxi from the airport (very much recommend this) and we were dropped right outside our door. All in all it exceeded expectations.

10

Chandra

Jul 13, 2025

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Stayed 2 nights

Location was great. Close to the train station and water transport. Close to the bus drop off from the airport. Spacious, clean and comfortable rooms. Lots of restaurants and shops around. Small elevator.

10

Michael

Aug 21, 2025

·

Stayed 1 night

Beautiful rooms overlooking the canal and conveniently located near the high speed rail terminal.

8

Catherine Louise

Aug 11, 2025

·

Stayed 2 nights

Good location. Few minutes walk from Venezia Saint Lucia Station and Ferrovia water bus stop. Staff were lovely and welcoming.

8

MANOJ

May 1, 2023

·

Stayed 2 nights

Very close to St. Lucia train station and the Vaporetto service. Easy entry and exit to and from Venice.

10

Greig

Mar 23, 2025

·

Stayed 2 nights

Great location

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Dining

Breakfast is often praised for variety and quality, especially on the canal terrace; the on-site restaurant also earns positive comments. Some mention pigeons on the terrace, a subpar meal, or crowded seating.

Related guest reviews

2

NIGEL

Aug 13, 2025

·

Stayed 1 night

Was served what was supposed to be a ceaser salad the chicken was tried out rubber. They refused to comp or change the meal. Will never use this chain again.

10

Tracee

Sep 19, 2025

·

Stayed 3 nights

Nice breakfast.

10

Scott

Aug 28, 2024

·

Stayed 3 nights

Great value and very close to Santa Lucia train station! This was the perfect place to stay and the staff are super helpful and attentive. The on property restaurants are excellent as well. Highly recommended!

10

Kyle

Sep 8, 2024

·

Stayed 2 nights

Great location in Venice, near train station (short walk) on the canal. Hotel staff were great. And restuarant had good food and views. Modern ammenities, old world charm. Has elevaor but still many steps to room (due to old buildings), so hard with lots of luggage. Overall, I do recommend this hotel.

8

steve

Jun 24, 2025

·

Stayed 1 night

Great location on the grand canal, very close to the train station. Breakfast was good, with a great patio. As with most Venice hotels, room was very small

10

MARTHA EUGENIA

Sep 7, 2025

·

Stayed 2 nights

Los felicito el hotel está increíble. La zona del hotel está excelente, con la estación del tren a 4 minutos, la salido de botes a la misma distancia .La habitación estupenda, muy limpia, su comida muy buena, la terraza para comer sobre el gran canal.

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10

Jacques

Aug 15, 2025

·

Stayed 2 nights

The included breakfast was generous, varied and excellent… on a fabulous terrace on the Grand canal… simply lovely…

10

lobat

Sep 11, 2023

·

Stayed 1 night

Excellent location, helpful staff, amazing breakfast buffet

8

Cynthia

May 16, 2023

·

Stayed 1 night

Hotel was very convenient to every sightseeing option in Venice! Only 3 minute walk from the Santa Lucia train station. Front desk staff were just okay friendliness wise. Breakfast was excellent! Other restaurant on the property was good and great service.

6

ERIC

Aug 22, 2022

·

Stayed 2 nights

El hotel bonito y muy bien ubicado. El personal de atención en el restaurante horrible. Bastante antipáticos. En ningún momento previo al viaje contestaron ningún mail de información adicional y en el mismo hotel en diferentes ocasiones nos respondieron muy mal. Había muchas palomas comiendo sobre los platos en en desayuno. Las vistas desde el desayuno muy bonitas.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$127
February	$199
March	$186
April	$293
May	$457
June	$311
July	$240
August	$238
September	$291
October	$275
November	$157
December	$155

Su	Mo	Tu	We	Th	Fr	Sa
				1 $509	2 $1,134	3
4 $424	5 $463	6	7 $425	8 $1,638	9 $712	10 $509
11 $430	12 $367	13 $390	14 $386	15 $341	16 $894	17 $433
18	19	20 $704	21 $300	22 $322	23 $386	24 $706
25 $300	26 $253	27 $253	28 $278	29 $243	30 $295	31 $295

BW Premier Collection CHC Continental

Prices for BW Premier Collection CHC Continental

Monthly average prices

About this property

Location

Room options

Executive Room, 1 King Bed

Deluxe Room, 1 Queen Bed with Sofa Bed, Canal View (With Sofabed)

Superior Room, 1 Queen Bed, Canal View

Deluxe Room, 1 Queen Bed with Sofa Bed (With Sofabed)

Standard Room, 1 Double Bed

Suite Deluxe, 1 Letto Queen, Non Fumatori

Superior Room, 1 Queen Bed

Suite Junior, 1 Letto Queen, Non Fumatori (With Single Sofabed)

Executive Room, Multiple Beds

Guest reviews of BW Premier Collection CHC Continental

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about BW Premier Collection CHC Continental

Considering this hotel for your Venice trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $285	21 $377	22 $501	23 $509	24 $678	25 $679	26 $1,399
27 $381	28 $559	29	30