Country Inn & Suites by Radisson, Hot Springs, AR

Elevator broken. Breakfast could be better. Clean and quiet.

Gym wasn’t working. Phone didn’t work in the rooms. No body came and cleaned the rooms during the day while we were gone. Elevator didn’t work. Ice machine on the first floor didn’t work so we had to go all the way to the 3rd floor for ice. Very inconvenient for the price we paid.

Elevator out of service. Ice machine out of service. Carpet was dirty and needs attention. Refrigerator needed ro be defrosted.

At arrival was notified elevator was not operating. Put on 3rd floor. Very exasperating.

The pool water was really cold. A big part of why we chose this hotel was that it had an indoor pool. The pool area seemed very run down and in need of maintenance. I will say the beds were fine and the air did work. When we were checking out there was a smell of natural gas in the hallways/our room and when we reported it, the hotel worker went to check on the situation right away. The staff was friendly and helpful. And the breakfast was good.

Stay was ok. Older property that needs some upgrades. None of the ice machines worked so you had to go to the front desk for ice. If employee was busy, you had to wait. The elevator room had the door cracked & a fan/or some type of machine running that looked like it could break down at any moment. Pool area could use some updating as well. They had installed a new satellite system & the tv didn’t work part of the time and had to wait until the next day for someone to fix the tv.

The breakfast was good with scrambled eggs and sausage. Very disappointed that the pool was closed.

room and hotel in general needs to be upgraded. even the shower curtain had holes in it, tv is small, hot tub is cemented over. we usually stay at hilton hotels but decided to give this one a try. not the same caliber of hotel at all.

Room was clean, and I never feel like a hotel room is clean enough. I felt like it was clean. I liked the hard surface floors in the room. Everything else was dated, broken/chipped tiles, drawers that wouldn't stay shut, curtains were stained, beds were springy. Hallway and elevator, same. Appeared clean, but in need of some upgrades. Pool water was cold, heater was broken. Tests usually a dealbreaker for us when we travel with kids. Luckily, this time, we had family at the hotel next door and swam there. Kids loved the cookies in the lobby. Continental breakfast typical. Waffles, toast, yogurt, cereal, etc all fine. Hot food, not the best. Plenty for an on the go breakfast, decent selection. Again, clean beds, floors and bathrooms won me over, that's important!

Location was ok but the juice machine, the ice machine, the soda machine and the laundry equipment was broke.

I travel quite a bit each year, and this was the cleanest property I have been in by far. Staff was friendly, and check in was with ease.

We checked in about 10:30 no one was at the front desk after waiting ten minutes someone showed up we then went to our room the floor wood planks were improperly installed so some we’re moving there was mold on the bathroom ceiling around the fan and around midnight I woke up with a roach in bed with me. The beds were hard and the shampoo was terrible. Will not stay again.

No ice No drinks in machine. Snack machine half empty. Dirty hallways. No hairdryer. Dirty ice bucket. Fire alarm went off with steam from shower. No toilet paper hanger. Housekeeper did not leave clean washcloths . When I got there they put me in a dirty room.

Breakfast was good. Check in was fast, our room was clean.

Bed and bed area not cleaned well. Ended up checking out a night early because daughter found multiple bugs in her bed. She ended up getting bed bugs.

Carpets needed to be retrenched. Upholstery ripped on chair. Blackout curtain needed repair. Room smelled musty. Halls had smoky smell.

Bug bites all over, nasty moldy room, smelly, trashy.

There was a couple of roaches in the room

Very clean rooms and quiet nights.

We've stayed here several time's and never really had an innsue until this time but the tub in our room, room 210, would not drain, there was no toilet paper holder in the bathroom, the floors in the halls were filthy but our room was very clean, none of the ice maker's worked, had to go to a local store and pay over $3 for a bag of ice, went down for breakfast but the machine with orange juice and other breakfast juices was out of order so went to the drink machine which was also not working, it had a piece of paper taped on it that said out of order, the desk chair in our room was all mangled up, the covering was completely off the entire right arm rest on the chair, like I stated, we hav Rd stayed here several time's but if they can't keep up with the repairs that needs doing we will not continue staying here, there's several hotel's in the area to pick from.

Perfectly fine hotel. Jetted tub didn’t have much hot water the first night but was fine on the second night. Bed wasn’t greatest but it was tolerable.

Two problems with the bedroom. First, the windows of room 313 did not come with darkening shade curtains. Two sets of street/parking lot LED lights shined directly thru the windows, rendering the room being bright at night. Too bright for me. Instead, I slept on the couch in the living room. Second, the AC compressor was in the wall of the bedroom. When AC ran, a loud, rapid bang, bang, bang filled the room. This banging was probably a loose belt or a bad bearing. I just turned off the AC during my one- night stay.

It was clean and average looking. The remote control of TV didn’t work, the phone was not working in room. The WiFi was terrible.

The rooms are not very sound prof. There was a kid throwing a fit for like 5 hours. Off and on. The bed was not that soft. I'm a side sleeper and could feel the springs. Front desk was very nice. The pool was nice but small. The kitchen area for breakfast was clean, nice but small. Breakfast was alright. Was like hospital food plan.

Our king size mattress was uncomfortable.

The room was nice and roomy. The AC worked well. The bed was ok, but maybe a mattress topper would make more comfortable.

The mattress in our room was horrible. Wore out and should have been replaced years ago.

Check in was easy, as was checking out. Parking is kinda tight. There is parking in the back of the hotel. Mattress needs replaced padding is worn out. The black out curtains need replaced there are holes in them. Shower curtain needs replaced starting to tear at the top near the rings. I will say it did look like some remodeling had been done so maybe the mattresses and things of that nature are on the to do list. I would stay here again just to see if things improved.

It was not worth the money the AC didn't work there was mold in bathroom we had to take out kids to the hospital because of the black mold in our room and they promised they would do something and never did never again waist of money

Keycards had trouble each day. Had to ask for towels each day. Air-conditioning went out last day( didnt work well from the start). Ice machine didnt work.

This was a family trip for our family. I reserved two rooms, the hotel did keep us close together as asked. However the rooms were not comfortable. One room was missing a mirror on the wall and each of the beds were extremely hard. The hotel cleaning service was right on time each day however they would take our towels and not replace them with clean ones (six day trip). I had to go to the front desk twice to ask for towel. One time I was completely ignored as the man sat in the room listen/watching something on his phone. I was able to walk to the laundry room were a lady was folding towels to asked her for clean ones.If you have valuables I suggest you put them away as we left drinks in the back of our truck and since there are other hotels (two others and a restaurant) in the same parking lot they say there is no way of knowing where the theif was staying. On our second day there my daughters necklace was stolen at the pool and we were told they would check the cameras, but never heard anything else from them. Hot Springs is a beautiful place to visit.

Best value, amazing staff!

Our a/c wasn’t working properly and they replaced the whole unit!

They gave me a key to an occupied room.

Tracy at the front desk was a real joy, easiest check-in ever, properties in great shape, and staff was great

My stay was not a good experience. First off the elevator was not working when we checked in friday. Then late Saturday night the guy @ the front desk came knocking on our room door clearly after we had the DO NOT DISTURB SIGN on the handle. I answer the door he says that he messed up my reservation when I had already been in the room over 24hrs. I didn’t understand why he didn’t pick up the phone to call the room. Then he says he’s sorry but he may be back. He never came back to the room however. I woke up Sunday morning only to see that I had been charged an extra $195 on my card. Which makes no sense being that I had already paid for my room when I checked in. On Friday afternoon. Foolery!!!

The phone didn't work. There were tornado warnings, so I asked the man at the front desk to let me know if we needed to take cover. He said he would, but I ended up in the dining room with others just in case. This employee was exemplary. I didn't get his name, but he had just returned from vacation if that helps identify him. He answered my questions and helped me with directions to the Arkansas Passport location and Enterprise car rental. He also told me about the price break if I ate at the restaurant next door and mentioned that I was staying at the hotel. They did take $1.75 off my bill. One of the lights was out in the bathroom and one on the right bedside table was out as well. I didn't let the front desk know about them but did pass along that the phone didn't work (as noted above). The gentleman on the morning shift also helped me with directions the next morning. I'm normally not that nervous but didn't want to take a chance on getting lost and missing my appointment to get an expedited passport.

I put a do not disturb sign on my door when I left my hotel room but when I came back the sign was gone. When I got inside the bath towels and face cloth were gone but the bed wasn’t made up and the face cloth was not replaced . I ended up using hand towels as wash cloth.

This place is a dive and management doesn’t care! The pool was saturated with chlorine making it unbearable to be in the pool area to watch our kids. The vending and ice machines were broken and the carpet buckled in the hallway as as pushed our luggage to our room. To top it off, my husband slipped getting out of the shower due to poor cleaning habits in the bathroom coupled with no anti slip measures or handle for safely entering/exiting the shower. He got a 10 inch gash on his back from falling backward into the corner of the wall, caught his shin on the wooden shelf under and sink and sprained his ankle. I went to the front desk and asked for a refund so we could find a better place to stay our 2nd night but was told due to booking through a 3rd party, he’d need his managers approval but she doesn’t work on weekends. I filled out an accident report with my phone number and was told she’d be in at 9a on Monday. We asked to speak to Julia on Monday at 9:30 and was told she wasn’t in yet so we left a message with a different front desk attendant letting him know we wanted a phone call from her. We don’t hear by 2p so we called and were informed she had just stepped into a meeting. We left our phone number and still no call back or communication. We even received an automated text asking how our stay was and I rated it a 1 and got an automatic reply that someone would be in contact but we have heard nothing from the GM. This place and management is a joke!

AWFUL EXPERIENCE! They overbooked. Got us a room at their sister site. They said it was comparable to theirs. It was the nastiest place I have ever seen. Complete with a side of screaming and yelling outside our room at 2 am! AWFUL EXPERIENCE.

Location was good and the Hotel was clean

It is close to the areas we wanted to visit. Quiet area.

Check in was easy, as was checking out. Parking is kinda tight. There is parking in the back of the hotel. Mattress needs replaced padding is worn out. The black out curtains need replaced there are holes in them. Shower curtain needs replaced starting to tear at the top near the rings. I will say it did look like some remodeling had been done so maybe the mattresses and things of that nature are on the to do list. I would stay here again just to see if things improved.

Close to downtown

easy access to everything. Staff was nice, Hotel was clean.

Great location

Was convenient to the Garvan Woodland Gardens and shopping. Check in and check out was easy.

The staff were friendly and helpful. The location is in a convenient area. The breakfast was healthy. Could not find news channel in TV and other programs like Netflix, HBO, HULU..... other wise all good.

Great location, mostly quiet hotel. Pool on main floor. Housekeeping did not clean our room for 3 days, had to request. Some could not speak English. Decent breakfast every morning. Clerks were very nice. Free close parking. Room temp was hard to stabilize, either too warm and humid or too cool. Reasonably priced.

The elevator was broken, the only ice machine that worked was on the 3rd floor. The pillows on the bed flattened all the way down as soon as you laid on them. Very limited seating in breakfast area. Being placed between a busy restaurant and another hotel getting in and out of the parking lot was hard. Even harder to get a parking spot.

It was ok. It wasn't great, It wasn't bad. I would stay there again, felt safe there. The free breakfast has no meat: biscuits and gravy(no sausage in the gravy), waffles, cereal, bagels. I can't complain, I mean its free. It was just odd.

Elevator broken. Breakfast could be better. Clean and quiet.

There was never anyone at the front desk. Ever. The breakfast was « okay » but needs work. The hot items were barely cooked. There was cream cheese but no bagels. There’s no telling how old the cereal in the cereal dispenser was, but you’d be better off with individual boxes. Fresh fruit wouldn’t hurt, even if it was just bananas and oranges. The coffee was fantastic.

Property was alright! Room was clean and staff was friendly. However, room was a bit dirty, some stains on the sheets that were not ours, window was dirty so hard to see out of as well. Limited breakfast options and juice machine was not working either while we were there. My fiancé has celiac’s disease so she is unable to eat anything gluten, so breakfast for her was a bit difficult. Not a terrible stay at all, but not one of the best we’ve had either. Average stay for a trip. Wouldn’t be against staying here again but would prefer a different property if able.

The hotel itself was ok. None of the ice machines were working. Vending machine was not in service. Breakfast only had cereal and bread. No coffee on one of the days. Housekeeping did not make one of the beds be a use 2 pickleballs were left on the bed. Trash was not emptied. Overall, not worth the $115 a night.

The hotel was clean and convenient, however, the breakfast provided was terrible

Employees were friendly and helpful. Room was clean and comfy. However, fresh towels were hard come by. The breakfast foods were not good. Sausage was bland, eggs weren’t good and gravy was awful. We supplemented our food with boxed donuts.

The breakfast was needed more options.

We stayed 2 nights, not booked together but we decided to stay because we had a great day but didn't finish what we wanted. Both nights our check one were fast and convenient. Our rooms were clean. The hotel was quite for being very busy with a baseball team. Breakfast was good with many options.

Furniture was old and worn carpet in hall were dirty and loose. Breakfast was not good kept running out of food nobody to replace it