Name: American Inn & Suites West Memphis
Address: 3401 Service Loop Rd, West Memphis, Arkansas, United States of America, West Memphis, Arkansas, US
Price range: US$63–US$80 per night
Rating: 7.13

What guests think

Across reviews of American Inn & Suites West Memphis, travelers frequently praise clean, spacious rooms and good value, a convenient stop right off the interstate near Memphis attractions, and generally friendly, helpful front‑desk staff.

Traffic and truck‑stop noise are mentioned often, though some found it manageable for a night’s rest. Operational quirks recur: the lobby is frequently locked with check‑in through a window, there’s no breakfast, the pool is closed, and there’s no elevator, alongside occasional room maintenance or cleanliness issues. Overall, expect a basic, budget‑friendly stopover with trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with the pool repeatedly reported as closed and the lobby often locked at night with check‑in through a window. There is no elevator, and a few guests mentioned access or security quirks with exterior doors.

Related guest reviews

10

Philip O

15 May 2022

·

Stayed 1 night

Just wish the pool was open and ready to go

6

Barry

7 Nov 2025

·

Stayed 1 night

The room is comfortable, but not fancy. There is no elevator. Clean. Relatively quiet given it's right next to the Interstate.

4

Hong

2 Dec 2025

·

Stayed 1 night

The staffs was nice. What they didn't tell guest is they lockup the the front door and front desk area at night. They ask guests to use building side door in and out. That indicates the hotel area isn't safe. The room was not clean. The TV remote control wasn't working.

10

Brett

10 Jun 2022

·

Stayed 1 night

Property is run down. Exterior door to enter the hallways was unsecured - latch completely broken and no lock. Room itself was decent. Bed comfortable and seemed clean. Bathroom ok. Key to room door did not work well. Lot of noise from highway, but with fan from a/c unit on, it did not keep us awake. Not much else nearby except large truck stop.

4

Lucy

29 May 2023

·

Stayed 1 night

Beds were very uncomfortable & sides must be made of steel as extremely stiff so feels like your on a roll to the center of the bed. Couple issues with the room, my husband notified front desk so we weren't be blamed for destruction if property. Such as scrapped-up wall, arm of chair cover ripped off & toilet all wobbly like it was going to fall over. Stated free breakfast, no breakfast provided, office locked up tight at 7am, no employees. Had to leave door key in the room. Pictures of pool in the line-up for photos of the hotel, but not listed in the amenities. I called the hotel & spoke to receptionist who said it's not open that's why it's not listed in the amenities. However, we looked at the pool. It's disgusting, not in use for quite sometime now. Probably never will be again under this management grouo. Should have tge pool pictures on the website removed, very misleading. Overall, dissatisfied and wouldn't stay at this hotel again.

8

Gijsbertus

24 Jun 2024

·

Stayed 2 nights

Nice and clean room, highway is closeby and is a bit noisy. The pool was not operational, it was a good plus with the hot weather.

8

Elizabeth

5 Jan 2025

·

Stayed 1 night

Check in was in the vestibule because the lobby was locked, but it took a little while and was pretty chilly.

6

Rick

20 Jul 2023

·

Stayed 1 night

It's a fine place if you are looking for somewhere to lay a weary head while traveling. I didn't feel particularly safe having the outer door fully accessible to the outside. You didn't even need a key to enter the property!

6

Frederick

10 Nov 2024

·

Stayed 1 night

Hank the manager was so very accommodating! We got there sooner than expected and he was able to give us early check in. Also I didn’t realize the place didn’t have an elevator and since we are both handicapped and unable to climb stairs he was able to give us a first floor room. It’s an older motel type property and could use some updating, but our room was clean the bed was comfortable enough and that’s really all we needed. Thanks again to Hank for being so accommodating!!

8

Margaret

16 Jul 2024

·

Stayed 2 nights

The couple running this hotel are really nice and very welcoming. The hotel is clean and the bed was really comfortable. Driving distance from downtown Memphis is good. The down side is the pool was closed and looked like it had been for a while and it was quite noisy with road traffic but overall we had no major complaints.

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Cleanliness

Cleanliness feedback is mixed: many found rooms very clean, but several reported dirty bathrooms, odors, mold, or housekeeping lapses.

Related guest reviews

6

Veronica R.

23 Jun 2024

·

Stayed 1 night

I am not sure why but there was Poo on the floor in my mother's bathroom. The air conditioner had this loud rattle every time it came on. After a while it became very irritating, so we just turned it off for a while.

6

Patti

31 Dec 2023

·

Stayed 1 night

In the area there was very poor street lighting and had pot holes over the roads . It was difficult to see them at night . I would not recommend staying there if someone was planning to go to the casino there. It was hard to figure out how to cross over to the other side of the interstate. Beds were clean but bathroom had hair in the tub and hotel had a bad oder .

10

Mark

9 Dec 2025

·

Stayed 1 night

Very large, very clean, very modern room.

4

Hong

2 Dec 2025

·

Stayed 1 night

The staffs was nice. What they didn't tell guest is they lockup the the front door and front desk area at night. They ask guests to use building side door in and out. That indicates the hotel area isn't safe. The room was not clean. The TV remote control wasn't working.

10

Theresa

30 Mar 2024

·

Stayed 1 night

The room had obviously been updated and was clean and comfortable with very nice decor. Hotel was a bit tricky to find when using Google maps- turn before the Luv's gas station and loop around.

2

Devonna

16 Feb 2025

·

Stayed 1 night

The bathroom had mice droppings behind it too nasty to take a picture and it smells in the hallway. They knocked on the door starting at ten o’clock and check out is 11am. They aren’t friendly with the customers. The first and last time!

10

Anna

1 Apr 2024

·

Stayed 1 night

Very clean and quiet rooms

10

Brandy

22 Sept 2025

·

Stayed 1 night

Clean property. Excellent staff. Room is comfortable and tidy. Will stay again!

6

Hannah

8 Apr 2022

·

Stayed 3 nights

The staff were nice enough; however, there was mold in our shower curtain, the lamp flickered when we tried to turn it on, the mini fridge in the room did not work, and we had to use the emergency exits in order to leave the building when the lobby was closed because they locked the doors.

10

Brandy

22 Sept 2025

·

Stayed 1 night

Hotel is very clean on the outside as well as the inside! The manger and his wife are very nice and helpful.. My room is very spacious and clean! Everything looks very updated and the beds are comfortable! Highly recommend if you need a nice quite comfortable place to stay and if I ever come back this way I will stay again!

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Rooms

Rooms are often spacious and comfortable, with many noting updates. Trade‑offs include frequent traffic noise and occasional maintenance or amenity issues (firm or worn mattresses, rattling A/C, and some non‑working fridges or hairdryers).

Related guest reviews

6

Veronica R.

23 Jun 2024

·

Stayed 1 night

I am not sure why but there was Poo on the floor in my mother's bathroom. The air conditioner had this loud rattle every time it came on. After a while it became very irritating, so we just turned it off for a while.

10

Kristy

9 Nov 2025

·

Stayed 1 night

The young lady at the front desk was so nice. My room was very spacious, comfortable and clean. The hotel is by the interstate so you can hear the traffic but it was more like white noise and didn’t keep me awake. Parking lot was well lit.

4

Raymond

11 Oct 2023

·

Stayed 1 night

Property dated. Bathroom door was creaky. Wifi was very slow and cuts off all the time and you have to enter password constantly. Behind the building was were all the semis park so very noisy at all times. Owner called my room to basically kick me out when check out was 11am and it wasn't even 10:30 yet. Very annoying.

8

James

12 Apr 2024

·

Stayed 1 night

Well maintained, staff was friendly and helpful, décor is about 30 years out of date

8

Alonso

11 Nov 2024

·

Stayed 2 nights

The hotel is good, clean and not too far from down town Memphis. The only thing I did not like is that your window is right on the hwy so no stoping semis traffic all night long. I would recommend the hotel if that is ok with you

10

Dawn

2 May 2025

·

Stayed 1 night

Excellent check in. Room was spacious and very comfortable. It had a very comfortable couch with 2 ottomans. Bed was one of the most comfortable beds we ever slept in.

6

Hannah

8 Apr 2022

·

Stayed 3 nights

The staff were nice enough; however, there was mold in our shower curtain, the lamp flickered when we tried to turn it on, the mini fridge in the room did not work, and we had to use the emergency exits in order to leave the building when the lobby was closed because they locked the doors.

6

Latosha

7 Apr 2024

·

Stayed 2 nights

The water stayed warm and didnt get hot. The beds was rock hard and so uncomfortable.

10

Brandy

22 Sept 2025

·

Stayed 1 night

Hotel is very clean on the outside as well as the inside! The manger and his wife are very nice and helpful.. My room is very spacious and clean! Everything looks very updated and the beds are comfortable! Highly recommend if you need a nice quite comfortable place to stay and if I ever come back this way I will stay again!

8

Billy

7 Apr 2024

·

Stayed 1 night

It was a good stay, however the room will need a new mattress soon.

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Service

Service sentiment is mixed: numerous guests praised friendly, helpful staff, while others experienced slow check‑in, early checkout pressure, or rudeness.

Related guest reviews

4

Omar

3 Nov 2024

·

Stayed 1 night

Dry slow service. No seats to wait for the long processing if checking in even though we have had the reservation

8

jorge

29 Jan 2023

·

Stayed 19,367 nights

My husband accidentally left his Apple Watch when we left. We called the hotel and Nick said that he found the watch on the floor of our room. Because we were already 4 hours away we asked Nick if he would send it to us if we sent a prepaid postage box. He was so honest and helpful and we were so happy to get the watch back. Thanks Nick. American Inn is lucky to have such great personnel.

4

Stephen

4 Jun 2025

·

Stayed 1 night

Manager at front desk was rude when I asked for extra time at check out( 20 minutes). My fiancé was getting ready and needed more time to get dress. He had a mean attitude with me and gave me 10 minutes instead. The worst.

4

Raymond

11 Oct 2023

·

Stayed 1 night

Property dated. Bathroom door was creaky. Wifi was very slow and cuts off all the time and you have to enter password constantly. Behind the building was were all the semis park so very noisy at all times. Owner called my room to basically kick me out when check out was 11am and it wasn't even 10:30 yet. Very annoying.

6

FRANK

3 Jan 2025

·

Stayed 1 night

The cleaning staff knocked on our door at 9am telling us it was time to check out, check out was 11...

6

Tommy

28 Aug 2023

·

Stayed 1 night

Got their late, the attendant took forever to attend because the night bell was out of his hearing range.

10

Brandy

22 Sept 2025

·

Stayed 1 night

Clean property. Excellent staff. Room is comfortable and tidy. Will stay again!

6

Frederick

10 Nov 2024

·

Stayed 1 night

Hank the manager was so very accommodating! We got there sooner than expected and he was able to give us early check in. Also I didn’t realize the place didn’t have an elevator and since we are both handicapped and unable to climb stairs he was able to give us a first floor room. It’s an older motel type property and could use some updating, but our room was clean the bed was comfortable enough and that’s really all we needed. Thanks again to Hank for being so accommodating!!

10

Evelin

7 Sept 2025

·

Stayed 1 night

Cuatomer service was excellent!

10

Brandy

22 Sept 2025

·

Stayed 1 night

Hotel is very clean on the outside as well as the inside! The manger and his wife are very nice and helpful.. My room is very spacious and clean! Everything looks very updated and the beds are comfortable! Highly recommend if you need a nice quite comfortable place to stay and if I ever come back this way I will stay again!

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AI-generated summary based on recent guest reviews

Location

Convenient roadside location just off the interstate and a short drive to downtown or Bass Pro, with several nearby dining options. Traffic and truck‑stop noise are common, and a few found the area tricky or less appealing at night.

Related guest reviews

10

Charles

9 Dec 2024

·

Stayed 2 nights

We were staying to go to the Bass Pro Shop, it was only a 10 minute drive. Very convenient and not an expensive hotel.

10

Marjorie

26 Jul 2024

·

Stayed 1 night

Easy off and on the expressway. Many food options.

6

Patti

31 Dec 2023

·

Stayed 1 night

In the area there was very poor street lighting and had pot holes over the roads . It was difficult to see them at night . I would not recommend staying there if someone was planning to go to the casino there. It was hard to figure out how to cross over to the other side of the interstate. Beds were clean but bathroom had hair in the tub and hotel had a bad oder .

8

Nenad

7 Mar 2022

·

Stayed 2 nights

Two floors, easy on and off.

8

Rachelle

23 Mar 2025

·

Stayed 1 night

This was an easy place to stay close to Downtown Memphis. Nothing special, but GREAT for the price. Clean, comfortable bed, a little.bit of freeway noise, but not anything that kept me awake.

10

Theresa

30 Mar 2024

·

Stayed 1 night

The room had obviously been updated and was clean and comfortable with very nice decor. Hotel was a bit tricky to find when using Google maps- turn before the Luv's gas station and loop around.

6

April

23 Jun 2023

·

Stayed 1 night

Property manager was great but the property was a little sketchy. Truck stops surroud it so its a little noisy. Dont know about the safety of the area?

8

Daniella

15 Aug 2023

·

Stayed 1 night

Was good for the price. Near a truck stop off the interstate. Seemed safe and clean enough. Would stay again if on a budget

8

Alonso

11 Nov 2024

·

Stayed 2 nights

The hotel is good, clean and not too far from down town Memphis. The only thing I did not like is that your window is right on the hwy so no stoping semis traffic all night long. I would recommend the hotel if that is ok with you

8

Ken

28 Jun 2023

·

Stayed 1 night

Overall, it was a good value for the money. It was close to the highway when you need to stop for the night on a road trip. The hotel itself is clean and the staff is kind, it’s just on an exit with several truckstops, so it’s not particularly scenic. Great place to get a clean safe night stay.

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Dining

Multiple reviews note there is no breakfast or lobby coffee at times. Nearby options include a Denny’s and an on‑site Chinese restaurant praised by some.

Related guest reviews

10

Marjorie

26 Jul 2024

·

Stayed 1 night

Easy off and on the expressway. Many food options.

10

Cleshay

17 Sept 2023

·

Stayed 1 night

It was a last minute check in. I was only here for one night ..The host was great. The room came with a microwave and fridge which i didnt know that was a plus. The hotel is surrounded by resturants another plus ..beds was confortable and room was clean. Staff was very friendly

8

Cara

14 Nov 2023

·

Stayed 1 night

I will start by saying that they DO NOT have breakfast . So i dont why its advertised that they do . BUT everything was clean and the staff was nice .

8

Britany

21 Sept 2025

·

Stayed 1 night

Clean but dinghy, no breakfast, quiet, easy, safe area. Front desk man was nice but not quick. Great for the price.

8

cliff

23 May 2025

·

Stayed 1 night

Chinese restaurant on location was excellent

4

Lucy

29 May 2023

·

Stayed 1 night

Beds were very uncomfortable & sides must be made of steel as extremely stiff so feels like your on a roll to the center of the bed. Couple issues with the room, my husband notified front desk so we weren't be blamed for destruction if property. Such as scrapped-up wall, arm of chair cover ripped off & toilet all wobbly like it was going to fall over. Stated free breakfast, no breakfast provided, office locked up tight at 7am, no employees. Had to leave door key in the room. Pictures of pool in the line-up for photos of the hotel, but not listed in the amenities. I called the hotel & spoke to receptionist who said it's not open that's why it's not listed in the amenities. However, we looked at the pool. It's disgusting, not in use for quite sometime now. Probably never will be again under this management grouo. Should have tge pool pictures on the website removed, very misleading. Overall, dissatisfied and wouldn't stay at this hotel again.

10

Stephanie

8 Jul 2025

·

Stayed 1 night

The service was great! A nice size room and the beds were comfortable. Interior hallways made it really quiet and we were near an entryway. Right next to Flying J who has a Denny's and conventional truck stop fare.

8

Ken

28 Jun 2023

·

Stayed 1 night

Overall, it was a good value for the money. It was close to the highway when you need to stop for the night on a road trip. The hotel itself is clean and the staff is kind, it’s just on an exit with several truckstops, so it’s not particularly scenic. Great place to get a clean safe night stay.

4

Carmen

15 Nov 2024

·

Stayed 1 night

No breakfast or coffee. No staff and doors locked.

6

Daniel

23 Dec 2023

·

Stayed 1 night

No breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$57
February	US$53
March	US$55
April	US$57
May	US$56
June	US$55
July	US$56
August	US$58
September	US$64
October	US$59
November	US$59
December	US$53

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $80
20 $75	21 $75	22 $73	23 $74	24 $73	25 $75	26 $69
27 $63	28 $63	29 $64	30 $65

Su	Mo	Tu	We	Th	Fr	Sa
				1 $65	2 $64	3 $65
4 $66	5 $63	6 $64	7 $65	8 $66	9 $69	10 $69
11 $69	12 $69	13 $74	14 $74	15 $76	16 $76	17 $76
18 $76	19 $74	20 $76	21 $76	22 $76	23 $70	24 $76
25 $74	26 $70	27 $76	28 $76	29 $76	30 $76	31 $73

American Inn & Suites West Memphis

Prices for American Inn & Suites West Memphis

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews of American Inn & Suites West Memphis

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about American Inn & Suites West Memphis

Prices for upcoming dates