Name: Quality Inn West Memphis I-40
Address: 1009 East Service Road, West Memphis, Arkansas, United States of America, West Memphis, Arkansas, US
Price range: $72–$115 per night
Rating: 7.4

What guests think

At Quality Inn West Memphis I-40, travellers frequently praise the friendly staff, easy interstate access, and comfortable beds, while feedback is mixed on cleanliness, with recurring reports of smoke or musty odors, worn furnishings, and maintenance issues in some rooms.

Highway-facing rooms can be noisy, and a few guests raised concerns about the surrounding area and parking. Breakfast reviews vary from hot and plentiful to limited or poorly stocked. Overall, expect a convenient roadside stop with variable quality across rooms and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Mentions are limited, but guests note a clean pool and well lit, convenient parking; some raised concerns about parking security and minor exterior work.

Related guest reviews

10

William

Aug 19, 2025

·

Stayed 1 night

Plenty of lighting in parking area

8

Adam

Aug 5, 2024

·

Stayed 1 night

The room was priced properly. Not the nicest but it was cheap. Only thing I felt uneasy about was the lack of security cameras on the parking lot. Because of the area, I felt like my vehicle was vulnerable. Other than that, no complaints.

10

Dorian

Jun 29, 2023

·

Stayed 1 night

Overall the stay was nice. It is located near the interstate and you can hear ot if you are in a front room. They were doing some exterior repairs so it was a little messy outside but was really nice on the inside. I would stay here again!

10

Malisa

Dec 5, 2025

·

Stayed 2 nights

Loved the variety of breakfast options, everything was warm and satisfying. The room was about avergage for a hotel. It was clean, my only complaint is that it smelled like old cigarettes. It was a non-smoking room, I have a feeling it's from before those days. Probably just needs new carpet. Other than that the parking was convenient, and staff was friendly!

10

Steven

Dec 22, 2024

·

Stayed 1 night

Highway noise is a thing depending which side of the building your room is located, but isn't terrible. Easy access and being in close proximity to a big QT station is very convenient.

8

David

Oct 28, 2024

·

Stayed 1 night

Was approached by 2 separate individuals in the parking lot asking for money. Before we even checked in.

6

Lori

Nov 23, 2024

·

Stayed 1 night

It was a safe, clean, no frills hotel. I would definitely recommend requesting a room on the opposite side of the service road.

8

Chasity

Mar 13, 2025

·

Stayed 1 night

Clean and nice

10

Doug

Jun 27, 2025

·

Stayed 1 night

Friendly staff, clean property, clean pool, nice breakfast

10

Susan

Jun 29, 2023

·

Stayed 1 night

I didn’t like the water in bathroom sink . Just put soap on hands & Try. Liked swimming pool. Will see what happens tomorrow before x Vvvv

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Cleanliness

Feedback is mixed: some rooms were reported clean, but many mention smoke or musty odors, damp carpets, stained linens, mold, and occasional pests; overall housekeeping and maintenance feel inconsistent.

Related guest reviews

4

Charlotte

Aug 3, 2025

·

Stayed 1 night

Overall ok but the bed sheets were stained and dirty

10

Toni

Sep 22, 2023

·

Stayed 1 night

Rooms were clean and it was convenient to downtown Memphis.

8

Sanjay

Dec 29, 2025

·

Stayed 1 night

The room reasonably clean but not spotless. Especially the coffee machine.

6

Pamela

Feb 11, 2024

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Stayed 1 night

The rooms are dirty. Carpet stained, base boards filthy and dusty. Night stand drawers had tons of old hair and debris. Had to get more towels and pillowcases due to strands of hair intertwined in fabric. Comforter had stains.Overall room could use a deep cleaning

4

Donna

Sep 22, 2024

·

Stayed 2 nights

The juice machine didn’t work the room had mold on baseboards.and the mold smell was awful ,

10

Jimmy

Nov 27, 2024

·

Stayed 1 night

Very clean, staff was helpful, beds were great.

8

Karen

Apr 24, 2025

·

Stayed 1 night

We have stayed here several times. Easy to get to off I-40. Bed was comfortable, Room was clean.

4

Sharon

Jun 19, 2024

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Stayed 1 night

The room we were in was very noisy with highway traffic, the room felt damp, it smelled stale & like it had been a smoking room at one time. The carpet had a big hole in it, the rest of the floor felt sticky, the coffeemaker in our room didn't work & breakfast was pretty bare.

10

Robert

Dec 7, 2025

·

Stayed 1 night

Very nice staff, good renovated room. Very clean. Substantial breakfast

2

Jimmie W.

May 16, 2023

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Stayed 1 night

The place stunk of mold and mildew. Our room particular was musty smelling. The carpet needed to be cleaned. Overall, the place was old and needed some major work!!!!!

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Rooms

Beds are often comfortable, but rooms are dated with highway noise affecting front-facing rooms and recurring issues with loud or unreliable HVAC and other fixtures.

Related guest reviews

6

Ana

Jul 16, 2023

·

Stayed 1 night

Bed mattress where old, too noisy by the freeway couldn’t sleep all night.

8

John

Nov 24, 2024

·

Stayed 1 night

The check in process was bumpy as the door keys did not work so had to change room. The beds were comfortable even though I was forced to unplug the room fridge as it made to much noise. Breakfast options were good.

6

Albert

Apr 1, 2023

·

Stayed 1 night

Old and run down

10

Steven

Dec 22, 2024

·

Stayed 1 night

Highway noise is a thing depending which side of the building your room is located, but isn't terrible. Easy access and being in close proximity to a big QT station is very convenient.

4

Betty

Jan 6, 2024

·

Stayed 1 night

Old outdated rooms. Was not impressed

8

Karen

Apr 24, 2025

·

Stayed 1 night

We have stayed here several times. Easy to get to off I-40. Bed was comfortable, Room was clean.

4

Joe

Jan 7, 2023

·

Stayed 1 night

The first room the heat and A/C did not work, second room the heat and A/C unit either froze or cooked you! The good was the bed, very comfortable Would not stay again, too many others in the area

8

Tonya

Sep 22, 2024

·

Stayed 1 night

Nice lobby and staff member. The room was clean, but dated. You could tell there had been some improvements, but still a little retro. The beds were comfortable.

10

Laura

Jun 15, 2025

·

Stayed 4 nights

The only real complaint is that the air conditioner in our room was so loud you couldn’t even hear the tv! Other than that, the staff were very pleasant and helpful and we enjoyed our stay while there.

6

Edwin

May 23, 2023

·

Stayed 1 night

Right on freeway. Must get room in the back. Noisy in front.

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Service

Staff are frequently described as friendly and helpful, though a few guests experienced slow or absent front-desk service and occasional rudeness.

Related guest reviews

6

Cherdeeca

Jan 1, 2026

·

Stayed 1 night

If traveling with children and you care about the smell of smoke or marijuana check the room alone before you enter. I don’t check before and we walked into a room that smelled as if some had just put their blunt out. Needless to say I did so for another room and the front desk staff was very kind and loved us. Our new room was fine, no smell and clean. Definitely not recommended for more than an overnight stop.

2

Theresa

Sep 27, 2024

·

Stayed 1 night

This property is poorly rated because of old building and needs updating, cleaned and staff was doing nails at counter when I arrived. Would not put us in a room facing our parked vehicle because of third party booking. Felt unsafe in location. The front desk in morning was on his phone watching videos with volume loud. Told him someone peed all over the toilet in lobby, he did not get up and clean it as long as I was there. Old bug nest along baseboards. Never ever will stay in that location again. They need to shape up and get professional help. I did not sleep that night.

10

Wendy

Aug 6, 2023

·

Stayed 1 night

The lovely lady on reception apologized profusely about the hold up due to a power outage. We had a great stay, and had everything we needed.

2

Matt

Oct 7, 2023

·

Stayed 1 night

We arrived at after 1am, very tired. Came to the front desk. No one was there. Rang the bell. Waited a minute. Rang the bell. Waited another minute. Called the front desk. It rang for another minute and then the front desk person showed up. Got to the room and it was very warm, non smoking room that wreaked of smoke. The pillows were dirty with yellow stains. The chair was stained. The bed was okay. I hope this is the last time I ever stay in a Quality Inn because there is nothing ever “Quality” about a Quality Inn. The price was pretty steep at $135 for a $35 grade inn

10

Erica

Jul 30, 2023

·

Stayed 1 night

The property is clean! The staff is very friendly and accommodating. Our King size room had plenty of space. I will stay here again!

2

CRISTY

Oct 2, 2024

·

Stayed 1 night

Horrendously bad and unsafe neighborhood. Rude help, horrible so called breakfast.

8

Richard

Dec 5, 2024

·

Stayed 1 night

The staff was friendly, the room was clean.

10

Laura

Jun 15, 2025

·

Stayed 4 nights

The only real complaint is that the air conditioner in our room was so loud you couldn’t even hear the tv! Other than that, the staff were very pleasant and helpful and we enjoyed our stay while there.

10

Geraldine

Jun 12, 2025

·

Stayed 1 night

Friendly staff. Breakfast buffet was good.

10

Robert

Dec 7, 2025

·

Stayed 1 night

Very nice staff, good renovated room. Very clean. Substantial breakfast

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Location

Convenient off I-40 with easy access to Memphis and nearby stops; however, traffic noise is common and several guests felt the area lacked dining options or felt unsafe.

Related guest reviews

10

Toni

Sep 22, 2023

·

Stayed 1 night

Rooms were clean and it was convenient to downtown Memphis.

8

Christine

Aug 18, 2024

·

Stayed 1 night

Easy off-on the interstate

10

Steven

Dec 22, 2024

·

Stayed 1 night

Highway noise is a thing depending which side of the building your room is located, but isn't terrible. Easy access and being in close proximity to a big QT station is very convenient.

8

Kristine

Dec 4, 2024

·

Stayed 1 night

Hotel was directly off the interstate. Not too many restaurants near and it was a busy area so a little noisy. Again for the money, you get what you pay for but it was clean and the staff was very friendly. Breakfast had a good variety and was hot.

2

CRISTY

Oct 2, 2024

·

Stayed 1 night

Horrendously bad and unsafe neighborhood. Rude help, horrible so called breakfast.

8

Karen

Apr 24, 2025

·

Stayed 1 night

We have stayed here several times. Easy to get to off I-40. Bed was comfortable, Room was clean.

10

Jamie

Nov 25, 2023

·

Stayed 1 night

Right off the highway and comfortable

10

Tonisha

Apr 5, 2025

·

Stayed 2 nights

It was close to everything I needed.

6

Binh

Sep 29, 2024

·

Stayed 2 nights

Hotel was a bit runs down. The breakfast was spartan. Everything could have benefitted from a little more upkeep. Good location next to freeway. Convenient access to Memphis and nearby attractions. Casino was across the freeway.

6

Edwin

May 23, 2023

·

Stayed 1 night

Right on freeway. Must get room in the back. Noisy in front.

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Dining

Breakfast comments are inconsistent: many enjoyed a hot, varied spread, while others found it limited, poorly stocked, or low quality.

Related guest reviews

10

Brooks

Dec 29, 2024

·

Stayed 1 night

Great experience, pretty much all you can ask for when going on a last second trip to watch football with fraternity brothers. Had hot breakfast which was amazing.

4

Amanda

Jul 29, 2024

·

Stayed 1 night

My daughter and I were so thankful to have brought our own blankets. Everything was dirty. Breakfast wasn’t the greatest. The juices were all awful. Staff was nice.

4

Madhu

Jul 22, 2024

·

Stayed 1 night

Just stayed for a night. Damp smell in the room, the tub area in the bathroom was repaired for leaks it appears, and the paint was all worn off on the wall. Breakfast offering was below average, and also they quickly ran out of bread. For the price I paid, I expected better.

8

Cheryl

Apr 3, 2025

·

Stayed 1 night

The bed was comfortable, the room and bathroom could have been cleaner, the breakfast was okay, although the sausages were inedible.

10

Malisa

Dec 5, 2025

·

Stayed 2 nights

Loved the variety of breakfast options, everything was warm and satisfying. The room was about avergage for a hotel. It was clean, my only complaint is that it smelled like old cigarettes. It was a non-smoking room, I have a feeling it's from before those days. Probably just needs new carpet. Other than that the parking was convenient, and staff was friendly!

4

Michael

Mar 31, 2025

·

Stayed 3 nights

I normally don't fill out evaluations, but this motel needs to be exterminated. As I was walking and about to enter my room, I notice an unpaid and uninvited guest above my door. The breakfast was not filled to keep up with the guests, water downed juice and pancake/waffle batter and the fruit was not attractive-looked old!

8

Kristine

Dec 4, 2024

·

Stayed 1 night

Hotel was directly off the interstate. Not too many restaurants near and it was a busy area so a little noisy. Again for the money, you get what you pay for but it was clean and the staff was very friendly. Breakfast had a good variety and was hot.

10

Geraldine

Jun 12, 2025

·

Stayed 1 night

Friendly staff. Breakfast buffet was good.

10

Doug

Jun 27, 2025

·

Stayed 1 night

Friendly staff, clean property, clean pool, nice breakfast

10

Robert

Dec 7, 2025

·

Stayed 1 night

Very nice staff, good renovated room. Very clean. Substantial breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$58
February	$61
March	$69
April	$77
May	$86
June	$88
July	$87
August	$74
September	$72
October	$71
November	$66
December	$58

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $90	19 $93
20 $72	21 $80	22 $79	23 $80	24 $79	25 $98	26 $106
27 $73	28 $84	29 $85	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
				1 $80	2 $80	3 $92
4 $73	5 $91	6 $92	7 $89	8 $91	9 $100	10 $106
11 $86	12 $87	13 $93	14 $95	15 $85	16 $86	17 $97
18 $84	19 $93	20 $107	21 $108	22 $94	23 $102	24 $115
25 $86	26 $92	27 $88	28 $95	29 $93	30 $83	31 $108

Quality Inn West Memphis I-40

Prices for Quality Inn West Memphis I-40

Monthly average prices

About this property

Location

Room options

King Room Business Accessible

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Guest reviews of Quality Inn West Memphis I-40

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Quality Inn West Memphis I-40

Prices for upcoming dates