SpringHill Suites by Marriott Phoenix Chandler Fashion Center

I had reservations for my daughter who arrived a day before me. She was treated extremely rudely at check in. They would not contact me to verify my credit card on file. She was required to pay for her first and second night. I have spent a good deal of time trying to get her credited after I paid for her 3 night stay when I arrived. As of this writing, she has not been credited even though I have been told the credits were issued. I find it ridiculous to pay for parking. We only found out at check in and were not told in advance. A charge of $15 is unbelievable. There is not charge for parking at other local hotels. The place is very worn out. A disappointment for a Marriott. The pool was not clean enough to use. I am sorry to say, I will not use this hotel again. Vicki Kost

I had reservations for my daughter who arrived a day before me. She was treated extremely rudely at check in. They would not contact me to verify my credit card on file. She was required to pay for her first and second night. I have spent a good deal of time trying to get her credited after I paid for her 3 night stay when I arrived. As of this writing, she has not been credited even though I have been told the credits were issued. I find it ridiculous to pay for parking. We only found out at check in and were not told in advance. A charge of $15 is unbelievable. There is not charge for parking at other local hotels. The place is very worn out. A disappointment for a Marriott. The pool was not clean enough to use. I am sorry to say, I will not use this hotel again. Vicki Kost

Overall the hotel was okay but I think I’ve come to expect more from the Marriott brand. It felt like the hotel hasn’t been well cared for and it shows. One of the beds in our room was damaged and the bathroom fan was on its last leg. And we were surprised by the nickel and dime fees. $15 a day to park?!? I’m not sure we’ll be back.

Room not clean. Room keys dont work from the outside, had to keep going to the main entrance. Water pressure not strong.

We arrived here late and left relatively early the next morning. Hence I didn't have a long time to observe things for a review. I booked this as it was convenient to the person who was picking us up in the morning. The hotel provided breakfast and was price-competitive with others in the area. Check-in was smooth. The room was clean and fairly spacious. The only minor negatives were: * the shower curtain - it literally hung from the rod to about 2 inches below the top of the tub. Until it got wet, the wind from the shower blew it beyond the tub. They just need 2 - 3 more inches of curtain and this would be fine. As it was, there tended to be some water outside the tub. * when we turned out the lights to go to sleep, there was a bright blue glow from the A/C's control panel. Luckily, the notepad the hotel provides was just the right size to cover that LED panel. * The door closing mechanism sometimes got caught on the security latch. My advice is to re-check the door for closure. The breakfast here (started at 6 a.m. on a weekday) was above average. They featured real bacon, which hasn't been the norm for a while. We had no noise issues. I didn't get to check out the surrounding area much, but I think it was near various shops / restaurants. There was a Costco nearby also. The area appeared safe. This was far enough from the airport that there is no shuttle service offered. Depending on what area you want to stay in, this could be a good choice.