Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms with a fee of USD 35.00 per accommodation, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM to 2:00 AM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Surprise, within a 10-minute drive of Surprise Stadium and Uptown Alley. It is approximately 6.3 miles from Peoria Sports Complex and 6.5 miles from Arizona Broadway Theatre.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool. The pool is operational seasonally.

What are the hotel's policies regarding children?

Up to 3 children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of USD 15.00 per night, subject to availability. Advance request is required for rollaway beds.

Windmill Suites Surprise - Phoenix Hotel

Average nightly price at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel by month, last 12 months (USD)
Month	Average price
January	US$116
February	US$187
March	US$200
April	US$114
May	US$113
June	US$90
July	US$89
August	US$86
September	US$92
October	US$112
November	US$109
December	US$97

What guests think

At Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel, travelers praise the spacious suite layouts, often friendly staff, and generally satisfying hot breakfast, while noting the older building shows wear with inconsistent maintenance, dated areas, and some cleanliness lapses.

Location is convenient and usually quiet near Surprise dining and ballparks, though a few guests felt the area looked run down and it’s a long drive from the airport. Facilities see mixed feedback: pool and hot tub upkeep can be poor, Wi-Fi unreliable, and the small gym dated, but parking is easy and the pond courtyard is pleasant. Rooms offer ample space and comfort yet can be noisy or dated, with periodic issues like doors, AC, water pressure, or weak in-room Wi-Fi. Overall, expect good value and space with trade-offs in age and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub maintenance is inconsistent, Wi-Fi can be unreliable, and the small gym needs attention; parking is generally easy and the courtyard pond adds a pleasant touch.

Related guest reviews

10

Ellisa L

22 Apr 2025

·

Stayed 4 nights

Our room was like a little apartment. The pool was heated although the hot tub was cold.

10

Rochelle

14 May 2025

·

Stayed 1 night

Loved the easy check in, clean lobby, beautiful pond, fountain in back, and cookies at the desk! All great touches to a lovely stay.

10

THOMAS

18 Apr 2025

·

Stayed 1 night

I did book here because it had a pool and a hot tub. I was very disappointed when we got here and the hot tub is not working. I had knee surgery awhile ago and the hot tub is excellent therapy. Should not have it listed on your sites!

6

Ronald

19 Sept 2024

·

Stayed 5 nights

As I said earlier, the breakfast, property location, cleanliness, quietness, parking and staff were all excellent for my needs. The only thing I didn't like about the services, was the Wi-Fi. It was not stable, and would go up and down constantly, I couldn't get any work done without using my cell phone as a hotspot. Other than that, my stay was great. If they could fix the wifi, I would stay there again.

10

Rick

30 Apr 2025

·

Stayed 4 nights

Everything was great with the only exception being WIFI coverage. When the hotel is busy connection was impossible to get on the third floor where we stayed. Other than that room was great and area was quiet and comfortable. Would stay again.

8

Robert

12 Apr 2024

·

Stayed 4 nights

Loved the pool and courtyard. Will stay there again when I come to the area but please fix treadmill and exercise bike in the gym.

8

Frank

1 Apr 2025

·

Stayed 3 nights

Nice place clean and a decent breakfast. Could use more staff as someone has to serve the food and take care of everything else that is available. Not much of a gym, but better than nothing. Rooms were clean and area quiet.

8

henry

28 Sept 2025

·

Stayed 2 nights

The Hotel is in a great location. All the staff were very friendly and attentive. The parking was free and ample spaces. Our room had a living room and was clean and tidy. The amenities all worked (Internet/TV/ hot water etc) The room was a little dated but overall a very good value. the free Breakfast was very good also.

6

Joseph

31 Mar 2025

·

Stayed 5 nights

Overall, breakfast and service was pretty good. The pool area is VERY lacking. They only had 4 lounge chairs and the hot tub was broken. Our water pressure in our room was horrible and the water when bathing never was hot. I also noticed a lot of weird smells throughout the hotel. I'm assuming it needs all new carpet in the hallways. It was kind of grungy.

8

PAUL

18 Oct 2024

·

Stayed 3 nights

Older property in good condition, very clean and safe. Limited option for dining in walking distant. One restaurant and fast food with a coffee shop in walking distance. Lack of towels for the pool even after notifying the front desk about it. Pool furniture is old and falling apart, and the pool is rough on the feet, needs to be resurfaced. Other than those issues the property is excellent, quiet, safe, friendly staff, and a great morning breakfast

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Cleanliness

Rooms are often clean, but public areas and some bathrooms show wear, with reports of dirty carpets, odors, mold, and occasional bugs. Housekeeping and towel replenishment are inconsistent.

Related guest reviews

4

Linda

1 Aug 2024

·

Stayed 4 nights

This place is a mess. So so dirty, I watched cleaning crew mop without sweep up debris. Making mud basically. It was bad. The towels are thin and worn out with stains. One towel was just dirty. I cannot express how dissatisfied I was

6

DeMar

6 Aug 2025

·

Stayed 1 night

First Room Heavy smoke residue. They quickly and politely gave us a new room. Second room lighter smoke residue. We stuck with it. Running the air fan all night helped. Comfortable bed, Good air conditioning that blows from a vent Not a loud window type unit. (it was 100' outside @ 11pm, so air conditioning is very important here! ) Fridge was warm, kind of defeats the purpose to have to wait for fridge to get cold enough to save our expensive dinner leftovers Safely. Mold in shower.

4

Monisha

5 Apr 2025

·

Stayed 1 night

The place was not so clean. Bed had insect/bugs crawling under the sheets. In-room microwave oven is a good thing. Room and bathroom locks not working well. Carpet dirty.

6

Diana

14 Aug 2025

·

Stayed 3 nights

I didn’t like is that they where croach In the kitchen cabinet and bathroom next day and the toilet wasn’t clean well

6

Brian

24 Mar 2025

·

Stayed 2 nights

Staff is very friendly and accommodating. Hallway carpet dirty, thermostat varies, unable to move vent when AC blows directly at your face, bulb burnt out, and pool has bathtub ring. Great staff, not enough cleaning.

10

Clare

8 Oct 2024

·

Stayed 3 nights

Very clean, spacious rooms. Staff was friendly and breakfast was great!

10

Betsy

13 Feb 2025

·

Stayed 2 nights

Super clean. Loved the amenities. The suite was spacious and comfortable. Complimentary breakfast was fresh with many options. Very enjoyable stay.

6

Kathy

10 Mar 2025

·

Stayed 2 nights

It was dirty, stuffy.

6

Jonathan

2 Jun 2025

·

Stayed 4 nights

Rooms were nice. But as soon as we got there, we noticed what looked like maybe a small beetle or something in our bed. Over the next few days, we discovered quite a few more. Told the receptionist and she kept saying “ Those are outside bugs”, not sure how they got there. Implying that maybe it was us that brought them in. However, I took pics and it shows maybe a few eggs and some dead ones.

6

Nishantha

30 Oct 2025

·

Stayed 1 night

Hotel building is really old. Hallway carpets are so dirty, I was thinking my shoes would get dirty (seriously). Room layout for a one bedroom unit was strange. Overall, below average.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with separate living areas and comfortable beds. Downsides include dated finishes, thin walls and noise, design and maintenance issues, and spotty in-room Wi-Fi.

Related guest reviews

8

Laren

10 Apr 2025

·

Stayed 3 nights

Our room was a suite. Very comfortable and spacious. The walls seemed uninsulated. You could here every door shut. If anyone talked in the hallway you could hear that too. We still slept well

8

Kelley

26 Jul 2024

·

Stayed 1 night

Older hotel but rooms have recently been remodeled.

8

Earl

7 Oct 2024

·

Stayed 3 nights

Room is clean and spacious.

10

Rick

30 Apr 2025

·

Stayed 4 nights

Everything was great with the only exception being WIFI coverage. When the hotel is busy connection was impossible to get on the third floor where we stayed. Other than that room was great and area was quiet and comfortable. Would stay again.

8

Kathleen Celine

10 Aug 2024

·

Stayed 3 nights

Terrible Wi-Fi. Otherwise good. Sound through walls.

10

kevin

23 Jun 2024

·

Stayed 1 night

Pleasantly surprised at the room. Not your standard run of the mill hotel suite. Two tv’s and a private master area

6

Carissa

2 Sept 2024

·

Stayed 2 nights

Hotel was clean, beds were comfortable but the room designs were not good. The sliding barn door was detaching from the wall, the fridge was hard to close (you had to lift it up to close)….just seemed poorly designed and cheap. I would not recommend staying here with a family. Maybe as a couple.

8

Stephen

27 Nov 2024

·

Stayed 4 nights

Nice space rooms

10

Judy

11 Mar 2025

·

Stayed 1 night

The room was big and had everything we could need- closing door for the bedroom and living room and kitchen and 2 separate bathroom sinks!

8

Evbu

16 May 2025

·

Stayed 2 nights

I stayed in a 1-bedroom suite which was nice and spacious. The room itself was clean and comfortable, and everything appeared to be maintained as best as possible. However, there was a strong odor in the second-floor hallway that made coming and going unpleasant. The building is clearly older and could benefit from some updates like new flooring, fresh paint, and general remodeling. Overall, it’s fine for a short stay, maybe 2 or 3 days at most.

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AI-generated summary based on recent guest reviews

Service

Many guests found staff friendly and helpful, especially at breakfast. Others reported rude or absent front-desk service, poor communication during outages, and check-in or overbooking issues.

Related guest reviews

6

Julio

28 Apr 2025

·

Stayed 2 nights

The check in receptionist was not welcoming at at all ,poor service which it was Friday night.. however the girl who served breakfast was amazing and super friendly.

8

Maria

23 Jan 2025

·

Stayed 2 nights

One of the front desk girl was very rude. She did not many customer service skills. Also I noticed that the lady responsible for the breakfast area was very hardworking and friendly. She made sure everything and everyone was taken care of even when she was by her own, so guest had to wait little while but it was worth it because the lady served you with a smile.

10

Claudia

17 Nov 2025

·

Stayed 1 night

Clean and spacious room. Friendly staff. Easy check-in and out.

2

Jeanna

22 Aug 2025

·

Stayed 1 night

We checked in on Saturday night with no issues. Sunday-we had no power, Monday- no water and Tuesday- no hot water. We realize some things are out of the staffs control but we received no information, confirmation or compensation from the establishment. We’re paying guests and basically ignored.

10

Eric

29 Mar 2025

·

Stayed 1 night

Everything was great until checkout. I waited at the front desk for 10 minutes and no one came until I called the front desk.

10

Shakysia

8 Apr 2025

·

Stayed 3 nights

Staff was great!

2

Yvette

29 Mar 2025

·

Stayed 1 night

Absolutely horrible! Paid for king room, they overbooked and gave me a double. They claimed they had no other rooms and couldn’t do anything for me. I asked to speak to the manager the next morning. I was told that someone would call me and of course they didn’t. My husband and I slept HORRIBLY crammed into a double bed and no one offered a credit or even an apology!

10

Stephen

19 Sept 2023

·

Stayed 2 nights

The employees are top notch. If you have a issue they are right on to fix.

10

Jeff

8 Jun 2025

·

Stayed 3 nights

Only thing wrong when we needed someone at the front desk there was nobody around at all even when we checked out!

10

Brandon Edgar Alexander

11 Apr 2025

·

Stayed 3 nights

Stay was great staff was attentive.

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Location

Convenient for Surprise ballparks, dining, and shopping, and generally quiet off the main road. A few guests felt the surrounding area looked run down and it’s far from the airport.

Related guest reviews

10

Michael

22 Mar 2025

·

Stayed 3 nights

This is the second straight year we have stayed here for spring training baseball. It is convenient to the ball park (10 minute drive) and a number of dining options and when we come back next year it will definitely be the place we will want to stay.

8

Dean

30 Nov 2024

·

Stayed 4 nights

We liked the location in the town of Surprise, as we were visiting in the area.

10

Mary Anne

31 Dec 2023

·

Stayed 2 nights

The hotel room was very nice and spacious and great for the price. However the surrounding area was a bit run down and I would not feel safe walking around the area alone. Not too many options for eating nearby either.

8

James

29 Mar 2025

·

Stayed 1 night

We were in town for a Pickleball tournament. The hotel seemed older and a little worn but we thought it was a good value in a nice area.

10

Esmerantina

5 May 2024

·

Stayed 4 nights

If you are visiting Surprise, the location is fine but it’s a bit of a drive from the airport. Hotel needs a refresh. It’s a little dark and dated. My room had plumbing issues.

10

Marvin

6 Apr 2025

·

Stayed 3 nights

Overall very nice property at a very reasonable price. Convenient location.

10

Jean

15 Dec 2024

·

Stayed 7 nights

Great location near lots of shopping

10

Per

10 Jan 2024

·

Stayed 1 night

Good location, easy parking, nice lake.

10

Brian

27 Nov 2024

·

Stayed 4 nights

Great location for visiting friends/relatives in the Sun City communities. Great access and free parking. Nice restaurant across the street. Easy access to local shopping. Nice pool area.

10

Maria Luisa

17 Apr 2025

·

Stayed 4 nights

the place was conveniently located at where we needed to go.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for hot items and variety. At times it runs out, coffee machines fail, or lines form because staff must serve items, leading to waits and uneven quality.

Related guest reviews

10

Misti

31 Oct 2025

·

Stayed 3 nights

Really enjoyed my 3 night stay. Very comfortable and enjoyed the hot breakfast. I will definitely stay again

8

Melissa

27 May 2025

·

Stayed 3 nights

The breakfast spread was excellent. There was a large variety to choose from.

10

Nadine

11 Apr 2025

·

Stayed 4 nights

The room was spacious and clean. Staff was friendly and the breakfast had lots of variety and was very good. Pleasant stay 😊

8

Joy

11 Apr 2025

·

Stayed 5 nights

The room was nice and clean. My only complaint really was breakfast. It wasnt that good. I stayed 5 days and went down to get breakfast 3 of those mornings. Twice no one was there to serve. We waited 15 mins both times. The food was out. People were eating but we were unable to get food.

10

Kori

1 Sept 2025

·

Stayed 1 night

Excellent price for a room to sleep 6, very nice groundskeeping, and a great breakfast spread. Highly recommend; great value for your dollar.

10

Penny

13 Apr 2025

·

Stayed 6 nights

Very nice suite, elevator access! Breakfast was above average for sure! All staff I encountered were nice and helpful

8

DAN

25 Mar 2025

·

Stayed 4 nights

Older building, pretty clean, needs to updated. Really odd as lights weren't good around the sink and bed. Electric plugs not convinent for charging. Although there was charging built-in next to bed. I didn't use, as my electronics have fast charging. The breakfast was plentiful, hot & surprisingly good.

6

Jamie

19 Apr 2025

·

Stayed 4 nights

Out of many items for breakfast. Coffee machine didn’t work. Had to work several minutes until someone was done cleaning one room to get hot breakfast.

8

Jeff

2 Apr 2025

·

Stayed 2 nights

What I Didn't Like Was The Free Breakfast, The People They Have To Help You Is Totally Ridiculous They Are Angry Just To Help You And They Are To Busy Looking At Their PHONES!!! Everything Was Cold And Gross!

10

Jean

31 May 2025

·

Stayed 3 nights

Best breakfast ever! Clean rooms! Family friendly location! Easy to get to. Wonderful grounds and pool area! Would stay again!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $107	2 $107	3 $107	4 $111	5 $140	6 $182	7 $161
8 $109	9 $107	10 $107	11 $107	12 $122	13 $143	14 $158
15 $113	16 $107	17 $107	18 $107	19 $116	20 $132	21 $149
22 $107	23 $107	24 $107	25 $118	26 $148	27 $137	28 $105
29 $106	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
		1 $105	2 $105	3 $105	4 $129	5 $129
6 $105	7 $105	8 $105	9 $105	10 $105	11 $129	12 $129
13 $105	14 $105	15 $105	16 $105	17 $105	18 $113	19 $115
20 $105	21 $113	22 $113	23 $113	24 $113	25 $116	26 $113
27 $106	28 $105	29 $105	30 $105	31 $105

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Prices for Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Monthly average prices

About this property

Location

Room options

Suite, 2 Double Beds, Sofa, Wet Bar

Suite, 1 King Bed, Living Room

Suite, 2 Double Beds, Living Room, Wet Bar, Patio

Suite, 2 Double Beds, Living Room

Suite, 1 King Bed, 2 Person Sofa Bed, Roll-In Shower, Accessible

Suite, 1 King Bed, Sofa

Suite, 1 King Bed, Living Room, Patio

Suite, 1 King Bed, Living Room, Wet Bar

Guest reviews of Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Prices for upcoming dates