Name: Hampton Inn & Suites Phoenix-Surprise
Address: 14783 W Grand Ave, Surprise, Arizona, United States of America, Surprise, Arizona, US
Price range: US$105–US$265 per night
Rating: 9.13

What guests think

The Hampton Inn & Suites Phoenix-Surprise earns consistent praise for its warm, accommodating staff, very clean rooms and common areas, and a convenient location near restaurants, grocery stores, and Surprise Stadium.

Guests also appreciate the clean pool area, evening cookies, a simple happy hour, and a generally well-liked complimentary breakfast. Recurring downsides include loud in-room air conditioners, noise from upstairs or nearby pets, and occasional dated features or minor maintenance issues; a few experienced check-in delays or unfulfilled room requests. Expect a comfortable, well-kept midrange stay with standout service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight a well-kept pool area and small extras like evening cookies, a simple beer and wine happy hour, and pet-friendly amenities. Overall, facilities feel clean and maintained.

Related guest reviews

10

Susan

7 Aug 2025

·

Stayed 1 night

I have stayed multiple times (5 to be exact) at this location. Unfortunately, this trip, I regretfully tried another near by hotel & checked out after only 2 days and immediately switched to the Hampton inn. As always, the staff was amazing…..friendly, informative & accommodating from moment of check in, right up until late check out. Property grounds, especially pool was always impeccable and pristinely clean. Location was convenient to specific area I was visiting. Many dining, grocery and shopping within walking distance.

10

Edith

28 Apr 2025

·

Stayed 1 night

Short trip but overall stay was great. Enjoyed the happy hour snacks and drink. Bed was comfortable.

10

Connie

22 Oct 2024

·

Stayed 1 night

Standard fare. They did have a cocktail hour. One beverage and a snack. Breakfast was good.

10

Jami

28 Aug 2025

·

Stayed 3 nights

If you're looking for a well-managed property-this is the one! Impeccably clean, organized, staffed, etc. Friendly staff that were always busy vacuuming, wiping things down picking up trash outside and more. The rooms were clean, the bedding was not just clean, but crisp sheets and smelled great. The grounds were well-manicured and not a piece of trash in site. They care about their pool furniture and the whole pool area was nice and kept. Didn't actually go in the pool but impressed by the pool area. This will now be our place when we travel there!

10

Dalton

5 Nov 2024

·

Stayed 1 night

Really nice and fairly priced hotel. $50 pet fee was a little bit much but they made up for it by giving our dog a great little pet bag with some toys and treats. Very caring staff. Beds were very comfy, room was large and well kept. Breakfast was surprisingly good, overall nice place to stay.

10

Sergio

11 Oct 2025

·

Stayed 1 night

Great place, I loved the pool and jacuzzi. The breakfast buffet was delicious.

10

Robert

11 Oct 2023

·

Stayed 2 nights

Pool area was clean

10

Donald

3 Dec 2024

·

Stayed 6 nights

The hotel was immaculate clean and the staff was just fabulous! The hot breakfast was just that, not only hot, but very fresh too! It's right next door to a Denny's!... didn't need it!! And they also have an evening wine and beer happy hour that was really nice. The whole place is just an excellent facility!

10

Amy

7 Mar 2025

·

Stayed 3 nights

Fun pool area!

10

Diane Marie

14 Jan 2025

·

Stayed 3 nights

loved their interaction with pets; loved the herbal tea options at the always-available beverage table and the afternoon cookies; enjoyed the breakfast buffet options; very much appreciated the early morning take-along bag breakfast; overall, a clean and great family/pet-friendly place!

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Cleanliness

Reviews repeatedly note very clean rooms and well-maintained common areas. A few guests reported housekeeping misses or isolated cleanliness issues.

Related guest reviews

10

Aurora

25 May 2025

·

Stayed 2 nights

Very clean

10

Steven

23 Sept 2025

·

Stayed 2 nights

Very clean and updated hotel. Room was very nice. Staff very friendly. Always like staying at Hampton Inn, one of my favorites

10

Jami

28 Aug 2025

·

Stayed 3 nights

If you're looking for a well-managed property-this is the one! Impeccably clean, organized, staffed, etc. Friendly staff that were always busy vacuuming, wiping things down picking up trash outside and more. The rooms were clean, the bedding was not just clean, but crisp sheets and smelled great. The grounds were well-manicured and not a piece of trash in site. They care about their pool furniture and the whole pool area was nice and kept. Didn't actually go in the pool but impressed by the pool area. This will now be our place when we travel there!

10

Teresa

16 Oct 2025

·

Stayed 2 nights

Super clean! Friendly staff! Super accommodating. Would definitely stay again!!

10

Kevin

13 Oct 2024

·

Stayed 3 nights

The minute you walk in the front door, we were impressed with this hotel. Paula was the friendliest and most helpful person we've ever experienced at a hotel. They also had a full breakfast that was very good, and the hotel was VERY clean. Would definitely go back.

10

LUIS

11 Apr 2024

·

Very clean hotel.

8

Ana

22 Sept 2023

·

Stayed 1 night

The bathroom didnt look like it was cleaned properly. Hair ball on top of the sink to the side. The outside floor bottom part of the tub looked dirty with hair.

6

Denise

24 Aug 2025

·

Stayed 2 nights

My room was not thoroughly cleaned, and the air conditioner was really loud. Otherwise, my stay was OK.

10

Lawrance

20 Jul 2025

·

Stayed 2 nights

Always a nice place and clean place to stay

10

Keno

27 Jun 2025

·

Stayed 1 night

The professionalism of the staff and upkeep of the room.

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Rooms

Rooms are generally comfortable and often spacious, with many finding beds cozy and layouts practical. Recurring drawbacks include loud in-room AC units and noise from upstairs or nearby rooms or pets; a few mention dated features or minor in-room quirks.

Related guest reviews

10

Luc

14 Dec 2024

·

Stayed 1 night

Great property. Friendly staff. Clean and safe. The only thing I'd improve is making the AC/Fan in the room quieter.

10

joseph

29 Jun 2024

·

Stayed 1 night

Our room was very large and very clean. We also enjoy they had several TV channels including HBO. Pool was lovely...breakfast very good and as stated the whole hotel was very clean.

6

Michael

19 Jan 2024

·

Stayed 2 nights

Personnel at front desk we're very pleasant. The room needs to be updated and the mattress was uncomfortable and very noisy. The a/c in room was also very loud when running.

10

Dico

1 Jan 2025

·

Stayed 3 nights

Great accommodations and wonderful staff. We enjoyed our room and the spaciousness.

10

Joyce

28 May 2025

·

Stayed 1 night

All was amazing except the air unit was so loud

10

Adan

3 Aug 2025

·

Stayed 1 night

This was a really enjoyable stay. The room was very big and super clean. The amenities were complimentary and the receptionist Paula was amazing!

8

Susan

7 Mar 2025

·

Stayed 1 night

Very loud footsteps from above all night.

8

Barrett

27 May 2025

·

Stayed 2 nights

1st room we were provided had terribly noisey AC unit (when compressor cycled On). Replacement room for 2nd night was mych better though we had to break away from business meeting to finalize room swap. So not the most convenient experience.

8

Dico

23 Jun 2025

·

Stayed 4 nights

Staff is great. Breakfast is very good. Rooms are spacious. Unfortunately we had someone above us who woke us up at 5:30am and kept us up at night. I had to complain four times until there was help. I would never stay here again without being on the top floor.

8

Lynn

17 May 2025

·

Stayed 3 nights

Property was clean and convenient. Noise from people above me was a little loud. Stomping.

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Service

Service is a standout, with numerous mentions of friendly, accommodating front-desk teams who resolve issues quickly and go above and beyond for special needs. A few guests reported isolated check-in delays or unhelpful interactions.

Related guest reviews

6

Arcelia

14 Jun 2025

·

Stayed 2 nights

The staff was friendly, the breakfast was great, but I had requested a bottom floor room, my husband wrars a special boot for a broken ankle and is claustrophobic. He cannot go in an elevator. So, I specifically left a not on Expedia and even called the hotel directly, they said the best they could do was the 2nd floor. When I got to the property, all they had was 3rd floor available. So, my husband had to climb 3 floors of stairs. Ended up with lots of pain on his foot. I wish they would may special accommodations for these situations or at least say they don't have a room available with time so that i can look at a different hotel.

10

Fern

3 Jun 2025

·

Stayed 1 night

Check in staff excellent. Traveling with disabled individual and provided appropriate roo. Then asked, in the event of an emergency, what help would she need. No one has EVER asked that. Very impressed. Two women traveling alone and felt quite safe in location. Room very spacious. Highly recommend.

10

Andrea

4 Oct 2025

·

Stayed 1 night

Everyone here was so amazing we were there for a tough situation and the staff was so so precious to my daughter and granddaughter before i got there making them feel safe and cared for. I can't thank them enough . It was great they even made fresh cookies . I will always come back and recommend anyone who needs a place to stay ...

10

Nancy

2 Jun 2025

·

Stayed 2 nights

Husband forgot to pack his razor and at the customer service desk, they provided a razor and a small can of shaving cream. This customer service is above and beyond what is expected.

10

Heather

4 Nov 2025

·

Stayed 1 night

To start, this place is extremely walkable. With a Sports bar and grill nearby, An Albertsons grocery store in a mini mall, and a Denny's right across the parking lot, this is a great spot. The room was clean, everything worked, and it was comfortable. Staff were attentive, amazing, skilled communicators, and there for anything we needed.

6

Emalina

1 Jul 2024

·

Stayed 1 night

I love booking at the Hampton Inn and Suites Hitels, however, the lady at the front desk Paula was very rude and not accommodating to myself and family.

4

Nimat

17 Oct 2023

·

Stayed 1 night

Had to wait almost 2 hours after check in time to get into a room. Not even the room we booked.

10

Vanessa

22 Jan 2024

·

Stayed 2 nights

We started here for 2 nights. The first morning walking up, unfortunately wasn't good. Our room was above the maintenance room, and kept hearing doors closing, A LOT, as we were trying to sleep in. But we told the front desk, they apologized, and moved us to another room, with a bit of an up grade. It was very much appreciated, and the next morning, we slept in nice and sound 🙂

10

Kathleen

3 Oct 2025

·

Stayed 2 nights

Everything was good!! AC went out when we came back to our room but maintenance fixed it within 10mins of us making call to the front desk.

10

Stacey

8 Dec 2024

·

Stayed 1 night

Another great stay! Lindy was a pleasure to work with, always professional and kind. Lucky to be there when they had their “happy hour” going on. Staff is always great.

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Location

Location is convenient and walkable, near Loop 303, restaurants, grocery stores, and Surprise Stadium; many felt safe. Despite nearby train tracks, most did not find them noisy.

Related guest reviews

10

Susan

7 Aug 2025

·

Stayed 1 night

I have stayed multiple times (5 to be exact) at this location. Unfortunately, this trip, I regretfully tried another near by hotel & checked out after only 2 days and immediately switched to the Hampton inn. As always, the staff was amazing…..friendly, informative & accommodating from moment of check in, right up until late check out. Property grounds, especially pool was always impeccable and pristinely clean. Location was convenient to specific area I was visiting. Many dining, grocery and shopping within walking distance.

8

Peter

11 Feb 2025

·

Stayed 1 night

We had stayed at this Hampton before. It is super conveniently located off the 303, so it is an easy find/exit on our way to/from San Diego. Rooms are nice, breakfast is decent. Though it is on a busy street with railroad tracks across the street, noise has never been an issue.

10

Fivi

26 Jun 2024

·

Stayed 1 night

Its close to stores and restaurants

10

Alan

3 Jun 2025

·

Stayed 1 night

I highly recommend this hotel. The price was extremely reasonable. The location is very convenient for me with the highway nearby. The hotel and my room were very clean and tidy. Service and staff were excellent. Breakfast was also excellent.

10

Jasmine

1 Jun 2024

·

Stayed 1 night

Grocery store right next door made it super convenient. Also very quiet and a ways off the main street

10

Peter

22 Oct 2024

·

Stayed 1 night

Had a nice stay here. Convenient location off the loop freeway (303), but far enough to not hear any noise. There are train tracks across the street, but we did not hear them. Very nice room.

10

Heather

4 Nov 2025

·

Stayed 1 night

To start, this place is extremely walkable. With a Sports bar and grill nearby, An Albertsons grocery store in a mini mall, and a Denny's right across the parking lot, this is a great spot. The room was clean, everything worked, and it was comfortable. Staff were attentive, amazing, skilled communicators, and there for anything we needed.

10

Sandra

15 Jun 2024

·

Stayed 4 nights

Clean, friendly staff, close to Surprise Stadium.

10

Sheila

15 Jan 2025

·

Stayed 2 nights

Getting to the hotel itself was tricky.

10

Meghan

10 Sept 2023

·

Stayed 1 night

Conveniently located. Close to fast food and grocery

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Dining

Breakfast is widely praised for being tasty, well stocked, and a highlight, with extras like cookies and a simple evening drink and snack hour. Some guests found hot items undercooked or repetitive and wanted more variety.

Related guest reviews

10

Patty

25 Jun 2025

·

Stayed 8 nights

Very clean. The breakfast was always well stocked with breakfast items. The front desk very friendly and helpful.

10

Joy

15 Jul 2025

·

Stayed 3 nights

The breakfast is nice but the hot food could definitely be better. Maybe bacon, scrambled eggs or sausage links. Not turkey based would be good also. Otherwise the staff was great.

10

Grzegorz

2 Jul 2025

·

Stayed 1 night

Great room and fantastic breakfast

10

Connie

22 Oct 2024

·

Stayed 1 night

Standard fare. They did have a cocktail hour. One beverage and a snack. Breakfast was good.

8

dorothy a

28 Oct 2023

·

Stayed 3 nights

Like the quiet, cleanliness, n for me convince of shopping n eateries, n close to my family...but they have got to change up or add to breakfast..n stop with the onions, as not everyone can eat them..has been same breakfast for a few yrs now..also with their wine-there r so many good wines out there n they serve Berringer..1st glass is free, but then u have to buy any additionals, n i would not pay for Berringer..how about using glass instead of plastic to serve wine..green tree has good looking glasses very cheap, n wine does taste better in glass as opposed to plastic..

10

Elizabeth

27 May 2024

·

Stayed 1 night

I had a.nice stay. The breakfast was great and the coffee amazing. Thee room was clean and the staff was very helpful. I will stay there again!

8

John

15 Nov 2024

·

Stayed 2 nights

Everything was good within the hotel except for the breakfast. The sausage was undercooked. All they served were omelettes with bell peppers onions some people don’t eat that like myself. The potatoes were also undercooked. Otherwise our stay was great.

10

Beverly

12 Oct 2025

·

Stayed 3 nights

The choices at breakfast are endless!

10

Michael

14 Nov 2024

·

Stayed 2 nights

The room staff prepared the room nicely well stocked with towels. The front desk staff were friendly and efficient. The buffet staff kept the counters clean and well stocked. All in all 10 of 10

10

Donald

3 Dec 2024

·

Stayed 6 nights

The hotel was immaculate clean and the staff was just fabulous! The hot breakfast was just that, not only hot, but very fresh too! It's right next door to a Denny's!... didn't need it!! And they also have an evening wine and beer happy hour that was really nice. The whole place is just an excellent facility!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$162
February	US$234
March	US$284
April	US$139
May	US$125
June	US$97
July	US$102
August	US$101
September	US$120
October	US$150
November	US$146
December	US$133

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $136	16 $145	17 $152	18 $124	19 $120
20 $105	21 $107	22 $107	23 $108	24 $110	25 $125	26 $121
27 $109	28 $114	29 $116	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $145	3 $137
4 $119	5 $120	6 $121	7 $119	8 $132	9 $138	10 $150
11 $123	12 $122	13 $123	14 $133	15 $186	16 $240	17 $265
18 $144	19 $140	20 $129	21 $147	22 $161	23 $231	24 $204
25 $143	26 $121	27 $126	28 $121	29 $122	30 $144	31 $140

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Accessible

Studio, 2 Queen Beds, Accessible

Two Queen Studio Sofabed Nosmoking

Two Queen Beds

One King Studio Sofabed Nosmoking

2 Queen Beds, Accessible

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Phoenix-Surprise

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