SpringHill Suites Tempe at Arizona Mills Mall
Property description
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and barbecue grills.
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Guest reviews
8.1
Very good
Based on 1,002 verified reviews
Who stays here?
Business
23%
Couple
16%
Family
50%
Group
4%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At SpringHill Suites Tempe at Arizona Mills Mall, travelers frequently commend the friendly, helpful staff, spacious rooms, and convenient location near Arizona Mills and the airport, but report uneven cleanliness and maintenance, mixed breakfast quality, parking fees, and neighborhood concerns.
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8
Stacey
2 days ago
·
Stayed 1 night
Nice staff! Very friendly!
Nice staff! Very friendly!
10
Dieter
4 days ago
·
Stayed 1 night
Amazing
Amazing
10
Robert
5 days ago
·
Stayed 3 nights
The staff was over the top!! They were very helpful and friendly .
The staff was over the top!! They were very helpful and friendly .
2
Brandon
5 days ago
·
Stayed 4 nights
Our first night was fine, ish. Check in took a long time because the people at the front desk were confused by a hotels.com booking and couldn’t figure out how to do a hold, (we paid in full prior to staying), that night someone was trying to use a key to come in our room, and the tv changed to be someone else’s name. Nothing really happened with this but it’s important later. second day we go do activities in Tempe. When my daughter and I arrived back at the hotel for her to take a nap, we couldn’t get into our room. Housekeeping came down the hall and told me I need to go to the front desk to “verify my identity”. I said I’m not sure what I’ll be able to verify as my husband is the one who booked it and checked in, but I went down there anyway. The front desk (his name is Tony and he was very rude) told me I could “come back later” to regain access to my room. um no? I’ve already paid for the room, checked in and been here, and all our stuff is in there. This proceeded to happen every single day of our 5 day 4 night stay. It was a giant pain, and the front desk people were not kind about it when it was THEIR MISTAKE. Continuing to give us 24 hour keys and I’m not sure why. They seemed truly incompetent. They booked multiple people into the same room, housekeeper said and I quote “they made a big mistake”. They offered nothing to mend the situation that they caused. We stay in Marriott hotels every time we travel (which is frequently) and I will NEVER stay here again.
Our first night was fine, ish. Check in took a long time because the people at the front desk were confused by a hotels.com booking and couldn’t figure out how to do a hold, (we paid in full prior to staying), that night someone was trying to use a key to come in our room, and the tv changed to be someone else’s name. Nothing really happened with this but it’s important later. second day we go do activities in Tempe. When my daughter and I arrived back at the hotel for her to take a nap, we couldn’t get into our room. Housekeeping came down the hall and told me I need to go to the front desk to “verify my identity”. I said I’m not sure what I’ll be able to verify as my husband is the one who booked it and checked in, but I went down there anyway. The front desk (his name is Tony and he was very rude) told me I could “come back later” to regain access to my room. um no? I’ve already paid for the room, checked in and been here, and all our stuff is in there. This proceeded to happen every single day of our 5 day 4 night stay. It was a giant pain, and the front desk people were not kind about it when it was THEIR MISTAKE. Continuing to give us 24 hour keys and I’m not sure why. They seemed truly incompetent. They booked multiple people into the same room, housekeeper said and I quote “they made a big mistake”. They offered nothing to mend the situation that they caused. We stay in Marriott hotels every time we travel (which is frequently) and I will NEVER stay here again.
2
Dawn
6 days ago
·
Stayed 4 nights
Run
Run
5211 South Priest Drive, Wood Park, Tempe, Phoenix (and vicinity), Arizona, United States of America
Location
With a stay at SpringHill Suites Tempe at Arizona Mills Mall, you'll be centrally located in Tempe, within a 10-minute drive of Arizona State University and Tempe Town Lake. This hotel is 9.9 mi (15.9 km) from Phoenix Convention Center and 10.1 mi (16.3 km) from Chase Field.
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