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Hotel Maya - Room
Hotel Maya - Room
Hotel Maya - Pool
Hotel Maya - Restaurant

Hotel Maya

Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Business Center

  • Room Service

  • Dry Cleaning

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Property description

Enjoy a range of recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. If ...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Hotel Maya, guests praise the waterfront views, friendly staff, and resort-style outdoor spaces, while frequently noting dated rooms, inconsistent cleanliness, event and groundskeeping noise, and extra costs like pricey parking, automatic gratuities, and sometimes unreliable shuttle service.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Mixed

Service

Friendly

Location

Scenic

Dining

Inconsistent

Was this helpful?

2

Jessie

IAN-logo

3 days ago

·

Stayed 2 nights

No breakfast was had the staff were very rude and to busy talking to one another to offer a table to my party. Staff were always on the phone not working. If you need something you have to go ask the front desk. One of our four rooms never was ready.
No breakfast was had the staff were very rude and to busy talking to one another to offer a table to my party. Staff were always on the phone not working. If you need something you have to go ask the front desk. One of our four rooms never was ready.
2

Beatriz

IAN-logo

5 days ago

·

Stayed 1 night

The hotel is nice, however they failed to tell us that the restaurant and pool were under construction. Breakfast at the restaurant was accompanied by a sewer smell that lingered around while eating. Then we asked the front desk about the amenities. They decided not to tell us that the pool was being overhauled and we literally had to walk over hoses to get there just to find out it was closed. The rooms here aren’t cheap and I realize what you’re actually paying for are the amenities. If these are under construction, I think the rooms should be discounted and there should be information posted about the construction before someone books. Moreover, I’m not going to accuse anyone of being discriminatory but I did find it odd that the front desk person was willing to go to the back to find a map of the property for the people in front of us, but could not provide one for us when we arrived. We had to search online for ourselves just to find the hotel room. There are things at hotels one can overlook, but when you’re paying a premium to stay somewhere, there really is no excuse.
The hotel is nice, however they failed to tell us that the restaurant and pool were under construction. Breakfast at the restaurant was accompanied by a sewer smell that lingered around while eating. Then we asked the front desk about the amenities. They decided not to tell us that the pool was being overhauled and we literally had to walk over hoses to get there just to find out it was closed. The rooms here aren’t cheap and I realize what you’re actually paying for are the amenities. If these are under construction, I think the rooms should be discounted and there should be information posted about the construction before someone books. Moreover, I’m not going to accuse anyone of being discriminatory but I did find it odd that the front desk person was willing to go to the back to find a map of the property for the people in front of us, but could not provide one for us when we arrived. We had to search online for ourselves just to find the hotel room. There are things at hotels one can overlook, but when you’re paying a premium to stay somewhere, there really is no excuse.
10

BRIANA S

IAN-logo

last week

·

Stayed 1 night

I had a great stay at Hotel Maya! I got a room upgrade and got to stay in one of the newly remodeled room!
I had a great stay at Hotel Maya! I got a room upgrade and got to stay in one of the newly remodeled room!
10

Erica

IAN-logo

last week

·

Stayed 1 night

Beautiful location
Beautiful location
8

Hector

IAN-logo

last week

·

Stayed 1 night

Property in remodeling state, restaurant with limited menu.
Property in remodeling state, restaurant with limited menu.
700 Queensway Drive, Long Beach, California, United States of America

Location

When you stay at Hotel Maya in Long Beach, you'll be on the waterfront, within a 15-minute walk of RMS Queen Mary and Aquarium of the Pacific. This hotel is 1 mi (1.6 km) from Long Beach Cruise Terminal and 1.7 mi (2.8 km) from Long Beach Convention and Entertainment Center.

The Pike Outlets(0.6 Miles)

RMS Queen Mary(0.6 Miles)

Aquarium of the Pacific(0.7 Miles)

Long Beach Cruise Terminal(0.8 Miles)

California State University-Office of the Chancellor(0.8 Miles)

Long Beach Convention and Entertainment Center(0.9 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

Check-in from 16:00

Before 11:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Self parking is available on-site for a fee of USD 45 per day, which includes in/out privileges. Parking is limited, and reservations are not required.

Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee ranging from approximately USD 5 to 40 per person.

Pets are allowed at the property with a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

A cruise ship terminal shuttle is provided at no charge. Other airport shuttle services may need to be arranged separately.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for detailed information is recommended.

The property is located on the waterfront in Long Beach, within a 15-minute walk of RMS Queen Mary and Aquarium of the Pacific. It is approximately 1 mile from Long Beach Cruise Terminal and 1.7 miles from Long Beach Convention and Entertainment Center.

Yes, the property features an outdoor heated pool. The pool is seasonal and operational hours may vary.

Children are welcome at the property. The minimum age for children to stay for free is not specified, so it is advisable to check with the property for specific policies regarding children.

The property offers rollaway beds for a fee of USD 50 per stay. Advance request or confirmation may be required for availability.

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