Extended Stay America Suites - Norwalk - Stamford

comfortable room temp; room was clean - fine for a night's stay

Check-in took 30 minutes. While waiting for our two rooms, they took another customer in and quickly checked them in. Construction was on going so we were trying to be patient, but when others checked in quickly we started to complain. The staff had trouble finding the manager Kiara and when she finally came back and we expressed our frustration she started raising her voice. It got heated and she told us to shut up, walked out of the office and continued to yell and tell us to stay elsewhere. Of course no refund was offered so that wasn’t an option. The room was adequate but we were only given one key and were told it was impossible to get another key when asked. Overall, we would have cancelled our second night if a refund was offered and went elsewhere. Very disappointing!!

Under construction No water, hair dryer, cups, utensils in the room No ice in the building

The "breakfast included was what they called a "grab and go." Coffee, hot water, oatmeal packets, no real milk, maybe granola bars. Very disappointing. Had to go to dunkin.

Good