Hilton Garden Inn Ontario/Rancho Cucamonga

The indoor pool and hot tub

Just stayed there for a single night, the room was spacious and comfortable. Front desk staff are nice and quick to get us checked in and out. Looks like the hotel is going under some renovations, and feel like it will be a great for the hotel to get the rooms updated. Close to the mall, so plenty places to eat and shop at.

This property will be nice when reno is complete. For now, some of the staff seemed annoyed by the process and therefore were less than hospitable.

On Expedia, "Free Self Parking" is shown for the hotel. But when we checked in at the hotel, they said parking was a charge per day. Although they waived the parking charge when we indicated what was shown on Expedia, they insisted they had a parking charge. What caused the discrepancy?

Amazing indoor pool and hot tub ! So clean everything more than I thought. Delicious breakfast, convenient location. Everything was perfect. Thank you so much!

parking was not free. I was charged $12 for one night. Called hotel and demanded refund. No free breakfast. They have a breakfast buffet $14.95 per person. I do not recommend Hilton. Directions to room were poor. I discovered rear entrance which had more convenient parking and much closer to room. H

Everything was good. I just didn’t like the fact that I had to pay to parking

It was clean. There was a mall across the street everything was walkable. The pool was a little cold, but the Jacuzzi was perfect.

I paid for a reservation I did not receive. I paid for a double room with king bed and received a single room king bed. Now I agreed to terms and conditions of my reservation that I reserved ahead of time this way I know what to expect when I arrived to the property. This is why it's called a reservation so that I'm entitled to what I pay for. This did not happen nor did I receive a refund. I went through so much of a hassle only to be disappointed in the end. I feel that I am entitled to express my opinion and concerns with this issue and now I have to go through corporate and management hire-ups just to be heard. This is such an inconvenience to me and I'm totally upset. Another issue is that I was unaware that this place was in the process of renovations and our laundrymat was closed to say the least. I'm very upset with this matter and the Hilton as well as expedia and it's representatives will be hearing about my concerns until I'm fully compensated for what I'm entitled. Something that was not my fault is being ignored and I will be heard one way or another. I paid too much for so little. Hilton needs to look into this. Matter ASAP to avoid customer negligence. All I'm asking is to be treated fair and with professionalism which was not done at all from this facility. To whom this may concern please understand that if you were in my shoes how would you feel....... EXACTLY!!!!

The hotel was under construction, lots of noise in the halls but muffled in the room. Breakfast did not look good, chose not to pay $15 to eat there. Pet fee of $75 means they really are not pet friendly.

I needed to ask for housekeeping services.

The upgrades are amazing. This hotel is so clean. Staff is very nice and helpful. The housekeepers are very friendly they say hi when you pass them in the hallway. Definitely recommend. I stayed a week was only supposed to be 3 days, felt very comfortable and safe on this solo trip

Friendly staff and clean property.

The restroom is in desperate need of being updated - the shower was gross!

Amazing indoor pool and hot tub ! So clean everything more than I thought. Delicious breakfast, convenient location. Everything was perfect. Thank you so much!

Property is nice and clean. Our room refrigerator didn't work though.

Well firstly they charged me twice and had to refund. The lady in the morning had to do it. There was no conditioner in the bottle in the shower. The front door had dirty finger prints on it. The room had missing patches of wall paper the area around the tub was dirty and the elevator call for the 2nd floor is about to go into the wall. Not 8.6 like they say. The breakfast voucher had to get in the morning because they didn't give them to me upon check in. So i won't stay there again.

The rooms were not cleaned during our stay, even when I specifically asked the front desk at the moment of checking in, they asked me if I wanted to have the two rooms cleaned up the next day, I said yes, but next day evening the rooms were filthy.

Cleans and Very comfortable stay and easy to access. Walking distance to good restaurants

It was clean. There was a mall across the street everything was walkable. The pool was a little cold, but the Jacuzzi was perfect.

Just stayed there for a single night, the room was spacious and comfortable. Front desk staff are nice and quick to get us checked in and out. Looks like the hotel is going under some renovations, and feel like it will be a great for the hotel to get the rooms updated. Close to the mall, so plenty places to eat and shop at.

Booked a jacuzzi suit property didn’t have jacuzzi stated it remodeled remained wife and I 14 year anniversary

Inaccurate description of room on website. We choose a room with a bathtub specifically and upon arrival they told us that they have removed all bathtubs.

Property is nice and clean. Our room refrigerator didn't work though.

Cleans and Very comfortable stay and easy to access. Walking distance to good restaurants

I paid for a reservation I did not receive. I paid for a double room with king bed and received a single room king bed. Now I agreed to terms and conditions of my reservation that I reserved ahead of time this way I know what to expect when I arrived to the property. This is why it's called a reservation so that I'm entitled to what I pay for. This did not happen nor did I receive a refund. I went through so much of a hassle only to be disappointed in the end. I feel that I am entitled to express my opinion and concerns with this issue and now I have to go through corporate and management hire-ups just to be heard. This is such an inconvenience to me and I'm totally upset. Another issue is that I was unaware that this place was in the process of renovations and our laundrymat was closed to say the least. I'm very upset with this matter and the Hilton as well as expedia and it's representatives will be hearing about my concerns until I'm fully compensated for what I'm entitled. Something that was not my fault is being ignored and I will be heard one way or another. I paid too much for so little. Hilton needs to look into this. Matter ASAP to avoid customer negligence. All I'm asking is to be treated fair and with professionalism which was not done at all from this facility. To whom this may concern please understand that if you were in my shoes how would you feel....... EXACTLY!!!!

The lady at the front desk wasn't too familiar with the hotel since it seems that she was just covering for someone. I ended up getting a room with 2 queen beds instead of the king bed I booked. Check-in process was slow so I honestly didnt want to go and spend more time at the front desk trying to get a different room. I have stayed at this hotel before and it was fairly quiet. This time there was a loud family on top floor and also next door. Kids kept running around

This particular Hilton was in a great location. Check in was troublesome because the front clear and manager could not find the Hotels.com reservation in their system. Luckily, they are able to book us a handicapped room. This is the second week in a row that there has been an issue with Hotels.ocm. The room itself was spacious, but the bed / mattress was ehh. I thought the breakfast in the morning was included in the price, so I was suprised when I found out it was $15 a person.

The bed was so comfortable.

The Hotel & Property was good, there was a kids development seminar if High School Students, so loud TV’s until late and then off & on through the night. Not the Hotels fault but that was my experience

Staff are polite and respectful

Friendly stadf

Friendly staff and clean property.

Horrible service

The staff was friendly and professional.

Wonderful customer service!!! We always stay here when we are in town visiting family.

I paid for a reservation I did not receive. I paid for a double room with king bed and received a single room king bed. Now I agreed to terms and conditions of my reservation that I reserved ahead of time this way I know what to expect when I arrived to the property. This is why it's called a reservation so that I'm entitled to what I pay for. This did not happen nor did I receive a refund. I went through so much of a hassle only to be disappointed in the end. I feel that I am entitled to express my opinion and concerns with this issue and now I have to go through corporate and management hire-ups just to be heard. This is such an inconvenience to me and I'm totally upset. Another issue is that I was unaware that this place was in the process of renovations and our laundrymat was closed to say the least. I'm very upset with this matter and the Hilton as well as expedia and it's representatives will be hearing about my concerns until I'm fully compensated for what I'm entitled. Something that was not my fault is being ignored and I will be heard one way or another. I paid too much for so little. Hilton needs to look into this. Matter ASAP to avoid customer negligence. All I'm asking is to be treated fair and with professionalism which was not done at all from this facility. To whom this may concern please understand that if you were in my shoes how would you feel....... EXACTLY!!!!

The lady at the front desk wasn't too familiar with the hotel since it seems that she was just covering for someone. I ended up getting a room with 2 queen beds instead of the king bed I booked. Check-in process was slow so I honestly didnt want to go and spend more time at the front desk trying to get a different room. I have stayed at this hotel before and it was fairly quiet. This time there was a loud family on top floor and also next door. Kids kept running around

This particular Hilton was in a great location. Check in was troublesome because the front clear and manager could not find the Hotels.com reservation in their system. Luckily, they are able to book us a handicapped room. This is the second week in a row that there has been an issue with Hotels.ocm. The room itself was spacious, but the bed / mattress was ehh. I thought the breakfast in the morning was included in the price, so I was suprised when I found out it was $15 a person.

Nice place to stay. Excellent value. Very courteous people.

Very nice hotel near Ontario Airport and Imax theater! Enjoyed our stay.

Just stayed there for a single night, the room was spacious and comfortable. Front desk staff are nice and quick to get us checked in and out. Looks like the hotel is going under some renovations, and feel like it will be a great for the hotel to get the rooms updated. Close to the mall, so plenty places to eat and shop at.

Stayed in 8 hotels driving on road trip with my dog. This was easliy the niceest and best stay. Everything was top notch. The area is really nice, a couple of good restaraunts (Lazy Dog was really good). It was the last night of my road trip and it was the absolute best one. Great job.

Restaurants all around including some in walking distance. Clean and freat service

Nothing unique but consistent Hilton quality. Close to restaurants but still a nice quiet place

Safe area around great for business trips.

This location was conveniently located near the Toyota arena (1 mile) there plenty of eateries and target for last minute forgotten item.

Cleans and Very comfortable stay and easy to access. Walking distance to good restaurants

It was clean. There was a mall across the street everything was walkable. The pool was a little cold, but the Jacuzzi was perfect.

I have no comment regarding dislike. Property around the area was quiet and the most thing I liked the property is close to a mall and restaurant walking distant. I highly recommend this hotel.

Breakfast was excellent

The only problem I had is the website said free breakfast in the morning and the front desk said we had to pay for it

Liked that the building is well kept and the staff are very friendly. I just wished the breakfast would be included with the booking

Paid extra for breakfast. Nothing special. We usually get free breakfast like that. Suggestion go stay at Embassy and have their breakfast in morning. Much better. And you serve yourself.

Amazing indoor pool and hot tub ! So clean everything more than I thought. Delicious breakfast, convenient location. Everything was perfect. Thank you so much!

parking was not free. I was charged $12 for one night. Called hotel and demanded refund. No free breakfast. They have a breakfast buffet $14.95 per person. I do not recommend Hilton. Directions to room were poor. I discovered rear entrance which had more convenient parking and much closer to room. H

Charging for water bad form

This particular Hilton was in a great location. Check in was troublesome because the front clear and manager could not find the Hotels.com reservation in their system. Luckily, they are able to book us a handicapped room. This is the second week in a row that there has been an issue with Hotels.ocm. The room itself was spacious, but the bed / mattress was ehh. I thought the breakfast in the morning was included in the price, so I was suprised when I found out it was $15 a person.

The hotel was under construction, lots of noise in the halls but muffled in the room. Breakfast did not look good, chose not to pay $15 to eat there. Pet fee of $75 means they really are not pet friendly.

Great hotel for the price. Will definitely be staying here again. I travel a lot for work and I stay in hotels every 2-3 weeks. I always try to stay at hotels that provide breakfast and I was very pleased with what offered at Hilton Garden Inn. Food was great but it was truly the service that impressed me. The lady that was serving the food was very polite and helpful. The gentlemen that was working in the area and charging was also very helpful. Them two were a great example of what amazing customer service should be like.