Hampton Inn & Suites San Clemente

Clean room, decent breakfast. Tv was not working in the bedroom, so I was disappointed with that because I like to watch the news before I go to sleep. The

The ac was not working, there was no laundry facilities. Front desk wasn’t pleasant to work with.

Hotel was under construction- but that was not disclosed at the time of the booking- so there was only 1 elevator that was being used by construction crew, staff, and guest- wait time was very long. No breakfast, No pool, didnt know that until check in. Did not get a refund or a break in cost of room without the amenities.

My family and I stayed at the hotel from a Friday through Tuesday this past weekend and our expectations were not met by any means. The parking spaces are very tight and not easy to maneuver around in a big SUV full of family members. There are also not many parking spots available. The elevator was misnumbered and actually had blue painters tape written on the inside of the elevator with the numbers on them. It didn’t matter if you press the up or the down button, it went both directions whether you wanted it to or not, so you never knew what floor you were going to get off on. The telephone in the room was broken as well as the coffee maker. Only one of the two televisions worked. The patio door was hard to maneuver and was off track so it was difficult to close and lock. The pillows were so uncomfortable we actually went to Walmart to purchase pillows just for the weekend. The breakfast was mediocre at best and just full of carbohydrates. We only ate there one morning and went out to eat the rest of the mornings. While the staff was kind and considerate, they were unable to assist in all of our families needs. On Monday, we were completely out of hot water for the day. That was extremely unfortunate as that was my daughter’s wedding day. Yes, she got married on a Monday because it was much cheaper at the golf course to get married on a weekday versus the weekend. In my daughter‘s room, she actually didn’t even have a working outlet. All in all it was just a joke of a stay.

The property was undergoing major construction. No amenities were available. No breakfast, pool, or gym. Everything was roped off and plastic everywhere. No lobby. Tried to make the best of it for our family spring break.