Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and when is it served?

A complimentary self-serve breakfast is served daily from 7:00 AM to 9:00 AM.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in San Rafael (Canal), within a 5-minute drive of San Francisco Bay and Mission San Rafael Arcangel. It is approximately 12.3 miles from the Presidio of San Francisco and 13 miles from the Golden Gate Bridge.

What are the policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Are extra beds or cribs available at the property?

Rollaway beds are available for a fee of USD 15.00 per night. Advance request or confirmation may be required.

SureStay Hotel by Best Western San Rafael

Average nightly price at SureStay Hotel by Best Western San Rafael by month, last 12 months (USD)
Month	Average price
January	US$105
February	US$108
March	US$95
April	US$93
May	US$100
June	US$113
July	US$117
August	US$117
September	US$109
October	US$105
November	US$96
December	US$93

What guests think

At SureStay Hotel by Best Western San Rafael, guests describe friendly service and fair value, but also a rough, noisy freeway-side setting, very basic breakfast, dated no-frills facilities, and tight parking with a tiny lobby.

Cleanliness feedback varies, with some reports of odors, stains, ants, or pests alongside many notes of tidy rooms. Expect a basic, budget-minded stop with convenient highway access, best for short stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic motel style: a very small lobby, limited or tight parking, and some maintenance issues like nonworking TVs or hot water problems. A few guests found parking easy, but others struggled or noted ADA parking misuse.

Related guest reviews

2

Donald

11 Jun 2024

·

Stayed 1 night

I found pubic hairs attached to the sheets in my room. Additionally, I requested an ADA compliant room, ADA parking is not available in front of the rooms. The owners/managers utilize the Ada parking space for a family member living at the property. Other Ada compliant parking is available at the front of the building, but not in front of the rooms that are for handicap customers. Facility does not provide enough condiments for coffee in the rooms.

4

Patricia

20 Apr 2023

·

Stayed 1 night

The staff was fine and check in and out easy; price reasonable for what you get. We did not feel safe in the area and it was also very noisy. Older and run down, in need of lots of repairs and cosmetics. Small parking area, difficult and confusing to access. The pictures on Expedia make it seem much nicer than it is.

4

Lucia

17 Jun 2024

·

Stayed 2 nights

Bathroom makes noise out of no where, tv didn’t work at all, flies greeting you, dirty carpet. Wasn’t a pleasure to stay there

6

Cynthia

14 Jun 2023

·

Stayed 1 night

A very basic hotel, room is small, but clean and very limited amenities. Breakfast was coffee, juice and packaged rolls in the miniscule lobby. Was quite quiet, though. Easy to get to off Hwy 101

8

Tina

13 May 2025

·

Stayed 3 nights

It was easy to get to. Fast check in. Tight parking spots

4

Troy

20 Apr 2025

·

Stayed 1 night

Smoke alarm was removed from room, main light bulbs out, loud music from lower level room, check in thru a window, breakfast (not really). Much better places to stay in San Rafael for similar price.

6

Timothy

16 Apr 2025

·

The rooms were clean. The “reception” was tiny and breakfast should be just a coffee bar. This is a motel. Full of people smoking on the porches and balconies

10

Alexsandra

17 Aug 2025

·

Stayed 1 night

Clean room. Easy parking. Quiet area. Close to downtown town.

2

lynne

2 Feb 2023

·

Stayed 1 night

tv not working toilet broke no hot water guest slamming doors will never recommend this hotel

2

Ryan

6 Aug 2025

·

Stayed 3 nights

The property looked great. Room clean and well cared for. Unfortunately this sight is not for people or construction workers who need to stay for the week. No parking. Have to park out on the street. $4000 worth of tools that were locked up on the truck still managed to get stollen out of the work truck

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is inconsistent. Some guests found rooms tidy, while others reported odors (smoke or other), stained bedding, ants or pests, and missed details.

Related guest reviews

2

Donald

11 Jun 2024

·

Stayed 1 night

I found pubic hairs attached to the sheets in my room. Additionally, I requested an ADA compliant room, ADA parking is not available in front of the rooms. The owners/managers utilize the Ada parking space for a family member living at the property. Other Ada compliant parking is available at the front of the building, but not in front of the rooms that are for handicap customers. Facility does not provide enough condiments for coffee in the rooms.

2

Emmanuel

17 Feb 2025

·

Stayed 1 night

Sketchy people hanging around the property. Went to check in and saw a roach scurry across the room. Followed by a bed bug crawling up the wall. Didn’t unpack thank goodness. Person on the front desk probably knew. Refunded me without hesitation. Avoid at all cost

6

Phil

29 Jul 2024

·

Stayed 1 night

Property is dated. Bed was ok. Near freeway so noise an issue. Ants in bathroom. Free breakfast was basic. You get what you pay for

2

ARUMANI

4 Oct 2024

·

Stayed 1 night

SMELLY ROOM - DIRTY

2

Ka Yan

2 Aug 2025

·

Stayed 3 nights

The breakfast is very limited and the room is not very clean with some ants

2

Daniel

31 Aug 2025

·

Stayed 1 night

The room was supposed to be a non smoking room but reeked of cigarettes. Bedding was dirty/stained.

10

Brian

13 Jun 2024

·

Stayed 1 night

Staff were very friendly, room was very clean.

10

Anthony

29 Oct 2025

·

Stayed 3 nights

Room was clean and comfortable! Loved the amenities which was just what I needed and the staff was very nice! Would certainly stay again! Thanks so much!

8

Michael

4 Dec 2024

·

Stayed 1 night

I noticed black mold in the window seal of my bathroom. The exhaust fan didn't do enough to move the bathroom air out. I enjoyed my stay besides that.

2

alysa

23 Aug 2024

·

Stayed 1 night

Initially arriving they write down your card information to paper, which is very concerning that it’s not being input to a SureStay system of record online. I have photos of the rooms lack of cleanliness to include a large amount of food splattered across the curtains and large liquid across the wall. Additionally the carpet was very stained and looked . The shower and bath was clean but the room was a 5/10. Paid way too much for the quality

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are simple and somewhat dated, with some uneven floors and small layouts. Beds are often comfortable, but noise from the freeway or plumbing/AC can disturb light sleepers.

Related guest reviews

6

Brala

24 Feb 2024

·

Stayed 2 nights

Small room no window view near freeway but cheaper as a result

6

Phil

29 Jul 2024

·

Stayed 1 night

Property is dated. Bed was ok. Near freeway so noise an issue. Ants in bathroom. Free breakfast was basic. You get what you pay for

10

Sharon

29 Jul 2023

·

Stayed 1 night

I was pleasantly surprised to have a very quiet night of sleep with the hotel being close to the highway. Clean room, free breakfast and friendly staff.

10

Dan and Amy

25 Jun 2023

·

Stayed 1 night

Clean comfortable room. No frills but had everything we needed for a good night sleep before hitting Muir Woods. Handy location with a good little coffee shop across the street. Good value

10

Eldon

20 Apr 2023

·

Stayed 3 nights

We had a wonderful stay. Heard nothing from outside our room. The only drawback was the carpet floors. I could feel the bumpiness of the subfloor

6

Cynthia

14 Jun 2023

·

Stayed 1 night

A very basic hotel, room is small, but clean and very limited amenities. Breakfast was coffee, juice and packaged rolls in the miniscule lobby. Was quite quiet, though. Easy to get to off Hwy 101

4

Genevieve

23 Jul 2023

·

Stayed 1 night

Spend $50 more and skip this place. Carpet and room smell moldy. The facility allows smoking…are you kidding me?? Homeless encampments close by. No table lamps by bed (either side). The room slopes and has uneven places on the floor. Breakfast is served in a 3’ by 3’ area very cramped…the entire lobby is quiet small and stingy appearing. Bottom line: minimal investment and effort made to make this setting comfortable and welcoming. We were here for one night only and it’s definitely a one and done experience. Two good things: the shower works well and the receptionist was meticulous and careful with my credit card and the check in process and also gave us an upstairs room without attitude when I requested this.

10

David

31 Jul 2025

·

Stayed 1 night

Best bed we’ve ever had in a motel. Great nights sleep.

6

Marlene

7 Feb 2023

·

Stayed 1 night

Property is ok . Floors are an even.

6

Obon

12 Jun 2023

·

Stayed 1 night

When anyone turns on the water shower it echoes very loud including the AC unit as well. If you looking for a quiet place to sleep, this is not the place.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed: many mention friendly, helpful staff, but several report curt check-in, slow responses, or unprofessional handling of IDs and card details.

Related guest reviews

10

Darren

10 Jun 2024

·

Stayed 1 night

Hotel representative went above and beyond!

2

Karen

1 Nov 2024

·

Stayed 1 night

I would not recommend this accommodation as the staff is not well trained.

6

Jo Beth

23 Sept 2025

·

Stayed 1 night

Check in was not friendly. When I arrived I was surprised by location and apperance. Room was adequate.

10

Julie

30 Jun 2024

·

Stayed 1 night

Overall good room. Bed was comfortable. Small breakfast was provided. Front desk took a long time to come to the office. We had to ring the bell twice. The TV in the room didn’t have channels or I couldn’t figure it out. They should provide directions on how to use tv.

2

Andrea

19 Feb 2023

·

Stayed 4 nights

The guy that runs this place is definitely an a$$hole.He is rude,not friendly, and will hang up on you while you are talking.Looking for good customer service? Look somewhere else. You won’t get it here. Neighborhood is sketchy too.

10

Brian

13 Jun 2024

·

Stayed 1 night

Staff were very friendly, room was very clean.

10

MURTAZA

29 Apr 2025

·

Stayed 1 night

The staff was courteous and helpful. The room was clean neat and location was very convenient. Excellent place.

8

Brian

18 Jun 2024

·

Stayed 3 nights

Was very happy with our stay. Staff were extremely friendly and accommodating.

10

Anthony

29 Oct 2025

·

Stayed 3 nights

Room was clean and comfortable! Loved the amenities which was just what I needed and the staff was very nice! Would certainly stay again! Thanks so much!

2

alysa

23 Aug 2024

·

Stayed 1 night

Initially arriving they write down your card information to paper, which is very concerning that it’s not being input to a SureStay system of record online. I have photos of the rooms lack of cleanliness to include a large amount of food splattered across the curtains and large liquid across the wall. Additionally the carpet was very stained and looked . The shower and bath was clean but the room was a 5/10. Paid way too much for the quality

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient to the highway and downtown, but many warn about a rough surrounding area with loitering and occasional safety concerns, plus traffic noise.

Related guest reviews

2

Anthony

10 Oct 2024

·

Stayed 1 night

Very bad location. I don't recommend.

4

Patricia

20 Apr 2023

·

Stayed 1 night

The staff was fine and check in and out easy; price reasonable for what you get. We did not feel safe in the area and it was also very noisy. Older and run down, in need of lots of repairs and cosmetics. Small parking area, difficult and confusing to access. The pictures on Expedia make it seem much nicer than it is.

8

Cassandra

7 May 2023

·

Stayed 1 night

Walking into the room was friendly. Surrounding areas doesn't give solo females travelers a comfortable safe outlook.

10

Dan and Amy

25 Jun 2023

·

Stayed 1 night

Clean comfortable room. No frills but had everything we needed for a good night sleep before hitting Muir Woods. Handy location with a good little coffee shop across the street. Good value

10

Michael

7 Aug 2025

·

Stayed 1 night

The property is clean and works for a quick stay, but the surrounding area is just a little rough. Evidence of prostitution and partying is only 1 street away. I think the property itself is safe enough

8

Cornelia

24 Jun 2024

·

Stayed 1 night

The location is very convenient, but just below the elevated freeway. However with the windows closed the noise is not bad at night. The area is not very attractive. We had a glitch with our reservation. Expedia took care of it. Would I stay again- no. I’d pay a bit more to be in a better area.. for just driving thru and needing a good nights stay this will do.

2

nelly

16 Apr 2023

·

Stayed 1 night

We didn't ended up staying there as when we arrived we noticed it was very unsafe and there were a lot of homeless people in the parking lot, therefore we just drove away !! Not a safe place to Stay!!! So I lost my money $

10

Alexsandra

17 Aug 2025

·

Stayed 1 night

Clean room. Easy parking. Quiet area. Close to downtown town.

8

Jacqueline

13 Jan 2025

·

Stayed 1 night

Right by the freeway!

4

Scott

30 Mar 2024

·

Stayed 1 night

We literally drove away without getting out of the car. We left when we parked and a prostitute walked up to and past the car. Area already felt suspect but that was enough to flush the prepaid money down the drain.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is very limited—mainly packaged items with coffee or juice—and quality and variety are frequently criticized. A few guests said the simple offerings suited them.

Related guest reviews

10

Gina

24 Jul 2025

·

Stayed 3 nights

Very nice for the price. The breakfast was simple, but perfect for us. A bagel with cream cheese, yogurt, fruit and coffee. The location was also nice and centralized for all of our outings. Our room was very comfortable.

6

Phil

29 Jul 2024

·

Stayed 1 night

Property is dated. Bed was ok. Near freeway so noise an issue. Ants in bathroom. Free breakfast was basic. You get what you pay for

6

Kristie

20 Jan 2025

·

Stayed 1 night

It’s very basic. The breakfast doesn’t start until 7:00, which is late by my standards. Breakfast offered was worst I’ve ever seen at a hotel. Very disappointed. No lotion in room.

8

Keevan

20 Feb 2024

·

Stayed 1 night

Easy to get to from the freeway. Friendly staff and simple continental breakfast.

6

Cynthia

14 Jun 2023

·

Stayed 1 night

A very basic hotel, room is small, but clean and very limited amenities. Breakfast was coffee, juice and packaged rolls in the miniscule lobby. Was quite quiet, though. Easy to get to off Hwy 101

2

Ka Yan

2 Aug 2025

·

Stayed 3 nights

The breakfast is very limited and the room is not very clean with some ants

4

Troy

20 Apr 2025

·

Stayed 1 night

Smoke alarm was removed from room, main light bulbs out, loud music from lower level room, check in thru a window, breakfast (not really). Much better places to stay in San Rafael for similar price.

6

Timothy

16 Apr 2025

·

The rooms were clean. The “reception” was tiny and breakfast should be just a coffee bar. This is a motel. Full of people smoking on the porches and balconies

4

Sharaeh

26 Dec 2023

·

Stayed 1 night

Really loud at night and not much of a "breakfast".

8

Kadidia

21 Apr 2023

·

Stayed 1 night

I think they've made some improvements since last time. This is right off the highway so it's never completely quiet but it is clean and service was fast though I booked last minute and arrived very late! The "breakfast" though is really not anything to even mention. The orange juice was "water". There were no tea options. They had plastic wrapped bagels and some sort of danish. But just for a bed, I'd recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $121	2 $117	3 $116	4 $117	5 $116	6 $125	7 $123
8 $114	9 $113	10 $117	11 $112	12 $113	13 $124	14 $121
15 $114	16 $114	17 $114	18 $116	19 $116	20 $123	21 $125
22 $120	23 $118	24 $119	25 $119	26 $121	27 $125	28 $123
29 $116	30 $113

SureStay Hotel by Best Western San Rafael

Prices for SureStay Hotel by Best Western San Rafael

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible

Standard Room, Multiple Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Suite, 2 Queen Beds, Refrigerator & Microwave

Guest reviews of SureStay Hotel by Best Western San Rafael

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western San Rafael

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $207
25 $113	26 $116	27 $114	28 $114	29 $114	30 $123	31 $122