Name: Best Western Plus Wine Country Inn & Suites
Address: 870 Hopper Avenue, Santa Rosa, California, United States of America, Santa Rosa, California, US
Price range: US$119–US$206 per night
Rating: 7.82

What guests think

At Best Western Plus Wine Country Inn & Suites, guests often praise friendly staff, spacious rooms with patios or balconies, and a convenient location near the freeway, wineries, and dining, plus a notably generous hot breakfast many rate highly.

The courtyard pool and gardens are appreciated, along with easy parking, though some report a hot elevator, stairs-only access in spots, and occasional pool maintenance issues. Many find rooms and bathrooms clean, but recurring complaints include ants, lingering smoke or musty odors, and worn carpets. Room experience varies: while beds are generally comfortable, noise from neighbors or street traffic, dated decor, odd jetted-tub layouts, key-card troubles, and inconsistent Wi-Fi appear across multiple reviews. Overall, expect solid value and amenities from an older, motel-style property with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Landscaped courtyard and pool are positives, and parking is generally easy. Some guests note maintenance or access issues, including a very hot elevator, stairs-only access in areas, and occasional pool heater or cleanliness problems.

Related guest reviews

10

Jeanie M

20 Aug 2024

·

Stayed 2 nights

We were there for a 100th birthday party and location and cost perfect. The pool qas wonderful!

10

Tricia

13 Aug 2024

·

Stayed 4 nights

It was nice & quiet, pool area nice & clean

10

Richard

15 Aug 2024

·

Stayed 7 nights

Tranquil and a fun time at the pool! Clean!

8

Dr. Lonna

25 Jun 2023

·

Stayed 2 nights

This hotel has a really nice free breakfast. The pool was cold, we heard the heater was broken.The hotel was not busy, yet they gave us a room with a view of other rooms right across from us when they could have given us a pool view. We had a king suite so why give us one in the corner with a crappy view when the hotel was very empty mid week?

6

TRISTA

26 Jul 2025

·

Stayed 1 night

I was met with the fact that I couldn't get a downstairs room with the jacuzzi tub I had reserved. I am disabled and there was no elevator to my room I had to climb stairs with four suitcases. I went in and asked the front desk if there was an elevator or any easier way they told me no I told them I misplaced my keys they told me I should find them. I called later in the night to tell him the Wi-Fi wasn't working they said it worked everywhere else but in my room. It was one of the most miserable nights I've had it was noisy and without Wi-Fi I couldn't really run thru any of the business stuff I had to do that night. I was not presented a bag when I arrived and I'm the Best Western member. I almost left in the middle of the night just because of how uncomfortable I was.

8

Olivia

25 Jun 2024

·

Stayed 1 night

Front desk was friendly and helpful when we needed pool towels and our room key fixed. Great to cool off in the pool (that area needs some cleaning!). Parking was easy and the hotel is well located. Thank you!

10

JANET

22 Apr 2024

·

We really liked the private balcony patio with table and chairs. The breakfast options were the best I’ve seen in a hotel. Clean and comfortable.

10

Melissa

13 Apr 2024

·

Stayed 1 night

The hotel is very nice! The rooms face a nice courtyard with a pool, grass and a walking path. I travel with my dog so pick hotels based more on that first. I had a ground level room with my own patio to the courtyard so makes it super easy for taking her out for a walk/potty breaks. The room was spacious, modern, and the bed was comfortable. The complimentary hot breakfast was also pretty impressive! I would absolutely stay here again.

8

Viorica

2 Sept 2025

·

Stayed 1 night

The room was clean, the staff was nice and helpful. The elevator was terrible. So hot like a sauna. I would stay again.

10

Annette T.

16 Jul 2024

·

Stayed 1 night

Quiet and convenient. Plenty of parking just a bit difficult getting into entrance due to traffic light less than 150’ from entrance. Fingers crossed you have a courteous driver that lets you turn into the main entrance as there is no designated turning lane to access entrance driveway.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the rooms and bathrooms as clean, some even spotless. However, repeated reports mention ants, lingering smoke or musty odors, and tired carpets.

Related guest reviews

4

Fred

18 Aug 2025

·

Stayed 1 night

The carpets look like the original carpets with no cleaning. The arms on the chair have big wear spots. The room smelled like old cigarettes. The staff was good. Check in was quick and the food staff during breakfast kept everything stocked, ready and clean.

6

chris

28 Aug 2023

·

Stayed 1 night

Old building with many different musty smells

4

Joseph

20 Aug 2023

·

Stayed 1 night

The room had ants in it. The room also smelled musty or damp. I even left the back sliding door open but I was not able to air the room out.

6

Glenn

12 Aug 2024

·

Stayed 1 night

Room was non smoking but there was some smell of smoking coming from somewhere

10

DAVID

28 Jun 2025

·

Stayed 2 nights

The room had very nice linens and offered a bath rather than only a shower. Or room was on the 1st floor and we were poolside and had a small patio with table and chairs which was part of our room. I was very happy to see that the bathroom was extremely clean. All of the staff were very pleasant and helpful with all questions. Also the gardeners kept the grounds very nice with fresh flowers growing in our planter on our patio. The breakfast was great with a full array of options, eggs, meat, waffles, oatmeal and lots of fresh fruit including 3 types of berries which most buffet breakfasts only have raisins or dries cranberries. Only improvement I could suggest is new carpets as they are dated.

10

Bob

28 Nov 2025

·

Stayed 1 night

Spotless great value, staff and amenities.

10

Deirdre

9 Aug 2025

·

Stayed 1 night

Wonderful breakfast and room was nice, clean and comfortable!

10

Jane

20 Nov 2023

·

Stayed 3 nights

The staff was helpful and caring. The breakfast included every kind of fresh fruit available and a wide assortment of options. The room was cleaned daily and was immaculate.

2

Linda

12 Dec 2024

·

Stayed 3 nights

Ants in the room. Had to go buy our own ant spray to get rid of them.

8

stasia

18 Apr 2024

·

Stayed 1 night

Actually, I got there extremely late in the day, so I did not get to enjoy the facilities much. This was a business trip, and I liked the comfortable office chair and the large desk so I could do some paperwork late into the night. The Keruig coffee pot was next to me, so it was convenient to make coffee while reading. The room was exceptionally clean, and the sheets and blankets were bleached white with a fresh smell. In the shower, it was fully supplied with large full containers of body wash, shampoo, and conditioner. There was a larger sized refrigerator and microwave for my food. The front desk staff were extremely nice and accommodating.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with balconies or patios and generally comfortable beds; some suites include jetted tubs. Downsides include dated decor, noise between rooms or from the street, odd tub layouts, and inconsistent Wi-Fi.

Related guest reviews

8

Katrina

10 Jun 2024

·

Stayed 1 night

Nice, friendly staff. Conveniently located off the freeway, but far enough away so you didn't feel like you're right off the freeway. Starbucks is next door with some eateries across the street. The grounds are really nice, but honestly this is just a big motel. And unfortunately, the rooms are showing their age. We had the suite with the jacuzzi tub, which seemed like a great idea until we saw the room. The tub is in the main room. No privacy, no fan, just a tub right when you walk into the room. My husband took our kid to get dinner so I could have some privacy and I ended up turning the entire room into a sauna. Not quite the relaxation I was hoping for. The couch was worn thin and the little balcony was really dirty. I think with a some love and a furniture update, this could be a great place to stay a few days.

6

Daniel

15 Dec 2024

·

Stayed 1 night

Appearance-wise, the hotel was very good. The complementary breakfast bar was one of the best I've seen. My only complaint was that repeated attempts could not connect to the internet, and the indications I had were that the hotel's connection was not sufficiently secure. The front desk said most people had no such problem, but conceded that other guests had complained similarly.

4

Steve

12 May 2025

·

Stayed 2 nights

First of all the room is very strange. Who would put a big bathtub in the living room? Does anyone use that? Also one of the sinks is very poorly designed with the faucet almost at the edge making it hard to wash your hand. Most importantly, our keys repeatedly stopped working. I had to replace my room key 6 times. Twice it stopped working between the front desk and my room. This clearly needs to get updated.

6

Sage

31 Dec 2024

·

Stayed 1 night

The staff were nice and everything worked. Didn't seem to encounter any problems during the stay, from check-in to checkout. The only real downside was the mattress. It was not comfortable at all and we didn't sleep well, which affected our following day plans, unfortunately. But overall we enjoyed the hotel and it was decent. Good parking. Easy access to highway. The breakfast was decent but not amazing.

10

DAVID

28 Jun 2025

·

Stayed 2 nights

The room had very nice linens and offered a bath rather than only a shower. Or room was on the 1st floor and we were poolside and had a small patio with table and chairs which was part of our room. I was very happy to see that the bathroom was extremely clean. All of the staff were very pleasant and helpful with all questions. Also the gardeners kept the grounds very nice with fresh flowers growing in our planter on our patio. The breakfast was great with a full array of options, eggs, meat, waffles, oatmeal and lots of fresh fruit including 3 types of berries which most buffet breakfasts only have raisins or dries cranberries. Only improvement I could suggest is new carpets as they are dated.

8

Michael

12 Jan 2025

·

Stayed 1 night

The pics were a little deceiving. This is a pretty old hotel. Not the most clean and could use some updating. We could hear our neighbors talking. But in a good location and the staff was wonderful and kind!

10

Patricia

1 Oct 2024

·

Stayed 1 night

Pleasantly surprised with the amenities, size of the room, balcony Desk staff when we arrived was a very pleasant young man, even got us a better price! Will be back

10

Michaela

7 Jan 2025

·

Stayed 1 night

Great stay! Amazing room; very comfortable and spacious. No complaints.

10

Claudina

29 Jun 2025

·

Stayed 1 night

Loved the blackout curtains in the room.

8

Christopher

1 Jan 2026

·

Stayed 5 nights

Quiet place and very convenient to restaurants, services and the freeway. The bed was very comfortable and the room was spacious, including a small patio. The shower on the other hand fluctuates from scalding hot to freezing cold constantly making it impossible to constantly fluctuates from hot

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Service

Staff are frequently praised as friendly, accommodating, and responsive, including housekeeping and maintenance. A minority report unhelpful responses to noise or reservation issues.

Related guest reviews

10

Cristina

22 Nov 2025

·

Stayed 2 nights

Staff was awesome! They were friendly and helpful. Tea, coffee and fruit infused was in the lobby.

2

Tessa

27 Aug 2023

·

Stayed 2 nights

I would like to request a full refund for last nights stay. The person in the room right next to us ( room 237) at 2am started blasting music so loud the walls were shaking. My son and husband were all woken up. I immediately called the front desk they said they would take care of the issues. The music, shouting, slamming doors, and yelling never stopper. I called the front desk again at 3am and said the music, screaming and loud talking still hasn’t stopped. The front desk woman, Shauna, said she was sorry there is nothing she could do. She tried calling the room and knocking on the door they wouldn’t answer. At 3:30am Shauna offered to move myself and my family since the music and screaming never stopped but at that point my whole family was up and exhausted from hardly getting any sleep. I told Shauna I would like a refund since we hardly got any sleep and still nothing had been done about the music. I even told her when we checked out at 4am that the music and yelling was still going on and she said there was nothing she could do. Shauna told me to contact Expedia regarding a refund because I made the reservation though Expedia.

10

Roger

27 Dec 2025

·

Stayed 1 night

Staff was great, rooms were more than we expected. The stay was amazing.

6

TRISTA

26 Jul 2025

·

Stayed 1 night

I was met with the fact that I couldn't get a downstairs room with the jacuzzi tub I had reserved. I am disabled and there was no elevator to my room I had to climb stairs with four suitcases. I went in and asked the front desk if there was an elevator or any easier way they told me no I told them I misplaced my keys they told me I should find them. I called later in the night to tell him the Wi-Fi wasn't working they said it worked everywhere else but in my room. It was one of the most miserable nights I've had it was noisy and without Wi-Fi I couldn't really run thru any of the business stuff I had to do that night. I was not presented a bag when I arrived and I'm the Best Western member. I almost left in the middle of the night just because of how uncomfortable I was.

2

Michael

26 May 2024

·

Stayed 1 night

We walked into the hotel on our anniversary, looking forward to a night away from our kids. We were told at the counter that we were not allowed to stay at the hotel because we lived to close to the hotel. We were trying to stay close because my wife’s parents were stay at our house with our kids. Once we left, we called trying to work something out but we wer told no manager was on site and nothing could be done. We called Expedia 3 times and we were disconnected each time. The hotel said we would have to contact Expedia for our refund.

8

Jennifer

21 Feb 2023

·

Stayed 3 nights

Rooms each have a semi private patio area facing their courtyard that is beautifully landscaped. Their breakfast was really good. Different offerings from day to day. The staff was extremely helpful and quickly resolved my issues.

10

dianna

2 Mar 2025

·

Stayed 1 night

As soon as we walked in we were greeted with friendliness and polite staff. Right away offered cookies, coffee and water. Rooms clean. Excellent location. Conveniently walking distance to food and shopping. Would definitely stay again when in area.

2

Magda

4 Feb 2025

·

Stayed 3 nights

Wasn’t able to enjoy complex due to illness , staff and management were very unresponsive. Will never stay or recommend!

8

stasia

18 Apr 2024

·

Stayed 1 night

Actually, I got there extremely late in the day, so I did not get to enjoy the facilities much. This was a business trip, and I liked the comfortable office chair and the large desk so I could do some paperwork late into the night. The Keruig coffee pot was next to me, so it was convenient to make coffee while reading. The room was exceptionally clean, and the sheets and blankets were bleached white with a fresh smell. In the shower, it was fully supplied with large full containers of body wash, shampoo, and conditioner. There was a larger sized refrigerator and microwave for my food. The front desk staff were extremely nice and accommodating.

2

morgen

26 Jun 2023

·

Stayed 1 night

Overnight stay. Motel was overpriced for condition. Door key did not work the whole stay. We went to a wedding and it was supposed to be fixed when we came back and it was not. At 11:30 pm we had to wait over 40 minutes to get into our room. Toilet also flooded. I called maintenance. It took a second call 30 minutes later to get it fixed. The whole experience was bad especially since it was $250.00 a night.

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AI-generated summary based on recent guest reviews

Location

Convenient base near the freeway, wineries, and dining, with easy access for local events. Several reviews flag the immediate area as less appealing and note occasional street noise or tricky driveway access.

Related guest reviews

10

Vanessa

23 Feb 2024

·

Stayed 1 night

Dispensary right next to the hotel as well as good will behind it. Area is not great. Room is clean and front desk was great. It’s just one night for us so it will do.

8

Edward

11 Aug 2025

·

Stayed 1 night

Comfortable room, a little inconvenient to get to the lobby and the pool from the room. Very convenient to get to Redwood Empire Arena where I was playing in the Snoopy Senior Hockey Tournament.

10

Greg

15 Apr 2023

·

Stayed 1 night

Easy on and off to and from the freeway

10

stephen

6 Jun 2023

·

Stayed 1 night

Easy access from freeway. Good value for price. Free breakfast was well done with lots of options.

4

Juan

12 May 2024

·

Stayed 1 night

Motel quality at Marriott pricing. This stay soured my impression of Best Western. The area immediately around the "hotel" (and I use this term loosely) is unsafe. There\'s a a cannabis shop and Goodwill next door attracting unsafe characters. Case in point, we were woken up in the very early morning around 4:30 AM by some argument being had by clearly under the influence folks... either a drug deal or other activity happening. The hotel itself looks like a cheaply converted motel that was barely remodeled or done with incredibly cheap material. Do yourself a favor and stay elsewhere. Don\'t put your family\'s health at risk. Best Western markets "Plus" as a premium stay when in reality it\'s a step down.

10

stephen

13 Jul 2024

·

Stayed 1 night

easy to find and convenient to local wineries

10

dianna

2 Mar 2025

·

Stayed 1 night

As soon as we walked in we were greeted with friendliness and polite staff. Right away offered cookies, coffee and water. Rooms clean. Excellent location. Conveniently walking distance to food and shopping. Would definitely stay again when in area.

8

Mark

26 Aug 2025

·

Stayed 7 nights

Street racing outside my door with loud music to the point where after two hours I had to call the SR police. Recommend rooms in the back AWAY from the street. Would stay again.

10

Aubrie

22 Jul 2023

·

Stayed 1 night

Loved the space of the rooms and pool. Very friendly, professional staff. Didn't love the location in town -- felt a little unsafe and dirty compared to other areas we drove around to.

8

Christopher

1 Jan 2026

·

Stayed 5 nights

Quiet place and very convenient to restaurants, services and the freeway. The bed was very comfortable and the room was spacious, including a small patio. The shower on the other hand fluctuates from scalding hot to freezing cold constantly making it impossible to constantly fluctuates from hot

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AI-generated summary based on recent guest reviews

Dining

Breakfast consistently stands out for variety and quality, often cited as one of the best among similar hotels. A few note inconsistent temperature on hot items.

Related guest reviews

10

Latisha

10 Aug 2025

·

Stayed 2 nights

The room was clean the bed was comfortable and the breakfast was awesome.

8

Mary

6 May 2023

·

Stayed 2 nights

I was happy with my choice to stay here which was based in part on others reviews. Easy access right off freeway & lots of nearby food choices. The full breakfast buffet was really impressive! Sliced fruit in addition grab & go apples, bananas & oranges. Eggs or Omelettes, hash browns, biscuits & gravy, yogurt, hard boiled eggs, cereals, pancakes & waffles with toppings. Not quite as happy with the service. When I checked in the person behind the counter did not even look up or acknowledge me until I finally said hello. Once I did that she was very friendly & efficient, but it was very odd not to be greeted at all. The shower gel, shampoo & conditioner in the shower are all those squeeze dispensers and here they were covered with a nice little wine country mural. I thought “how cool is that!” Well, not quite as cool when you get in the shower & are soaking wet when you realize the shower gel one is completely empty. I would stay here again, but I’ll check the shower stuff before I get in!

8

John

19 Sept 2023

·

Stayed 2 nights

Best breakfast layout that I have seen.

8

Susan

26 Oct 2025

·

Stayed 1 night

The Pro's were: * Limitless hot water...took a fabulous bath in my tub. *Bed was comfortable and the room was quiet and clean.. I slept straight through the night. *Breakfast was fantastic, lots of choice...scrambled eggs, bacon, pancakes, fruit sweet treats. *Very convenient location. The Con's were: *My upstairs room was a hike from the pool and the balcony views were a tree and a partial pool view. *There was no hair conditioner or hair dryer. *There were a few shady characters hanging around the parking lot for a prolonged time. Could have done without that. It's a good spot for an overnight. Not sure I'd stay again unless I couldn't find anything else.

10

DAVID

28 Jun 2025

·

Stayed 2 nights

The room had very nice linens and offered a bath rather than only a shower. Or room was on the 1st floor and we were poolside and had a small patio with table and chairs which was part of our room. I was very happy to see that the bathroom was extremely clean. All of the staff were very pleasant and helpful with all questions. Also the gardeners kept the grounds very nice with fresh flowers growing in our planter on our patio. The breakfast was great with a full array of options, eggs, meat, waffles, oatmeal and lots of fresh fruit including 3 types of berries which most buffet breakfasts only have raisins or dries cranberries. Only improvement I could suggest is new carpets as they are dated.

10

Diane

8 Sept 2025

·

Stayed 1 night

I really like this propery. The breakfast was the best spread ive had at a best western and ive stayed at quite a few. The only thing id mention is that the doors to the rooms dont close without a little but of effort. Also the keys demagmatize really quickly. An inconvenience, but nothing anyone can help.

10

Melissa

13 Apr 2024

·

Stayed 1 night

The hotel is very nice! The rooms face a nice courtyard with a pool, grass and a walking path. I travel with my dog so pick hotels based more on that first. I had a ground level room with my own patio to the courtyard so makes it super easy for taking her out for a walk/potty breaks. The room was spacious, modern, and the bed was comfortable. The complimentary hot breakfast was also pretty impressive! I would absolutely stay here again.

10

Kimberly

21 May 2023

·

Stayed 1 night

Room was great. Breakfast is amazing.

10

Jane

20 Nov 2023

·

Stayed 3 nights

The staff was helpful and caring. The breakfast included every kind of fresh fruit available and a wide assortment of options. The room was cleaned daily and was immaculate.

8

Karen

15 Apr 2024

·

Stayed 1 night

The included breakfast was wonderful. Staff was very friendly and helpful. Would have received 5 stars but we kept having issues with the key cards.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$110
February	US$112
March	US$116
April	US$125
May	US$147
June	US$152
July	US$158
August	US$146
September	US$136
October	US$139
November	US$125
December	US$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $173	16 $145	17 $145	18 $206	19
20 $122	21 $126	22 $124	23 $127	24 $128	25 $202	26 $199
27 $119	28 $133	29 $131	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $134	2 $198	3 $197
4 $140	5 $141	6 $140	7 $141	8 $141	9 $171	10 $195
11 $142	12 $141	13 $127	14 $141	15 $146	16 $170	17 $181
18 $141	19 $136	20 $136	21 $131	22 $135	23 $168	24 $174
25 $136	26 $136	27 $141	28 $136	29 $136	30 $136	31 $135

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible (With Sofabed)

Suite, 1 King Bed, Jetted Tub (With Sofabed)

Suite, 2 Queen Beds, Accessible (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 2 Queen Beds, Jetted Tub (With Sofabed)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Wine Country Inn & Suites

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Prices for upcoming dates