Name: Four Points by Sheraton - San Francisco Airport
Address: 264 South Airport Boulevard, South San Francisco, California, United States of America, South San Francisco, California, US
Price range: $111–$855 per night
Rating: 7.35

What guests think

At Four Points by Sheraton - San Francisco Airport, guests praise friendly front-desk staff, comfortable beds, and spacious loft-style rooms, plus a convenient SFO and freeway location, but also report no airport shuttle and limited on-site dining.

Several stays mention faulty or ineffective air conditioning, occasional lack of hot water, and some noise from neighboring rooms or elevator areas. Cleanliness feedback is mixed, ranging from very clean rooms to reports of dusty surfaces, stained carpets, and windows needing attention. Facilities noted include paid parking, coin-operated laundry, and occasional accessibility issues due to stairs or out-of-service elevators. Best for short stopovers where convenience matters more than full amenities or flawless upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited for an airport hotel: multiple reviews note no airport shuttle, paid parking, coin-operated laundry, and occasional accessibility issues due to stairs or an out-of-service elevator.

Related guest reviews

8

Jose

Jul 7, 2024

·

Stayed 1 night

I didnt like the fact that i had to pay for parking to stay at the hotel

8

Aaron

Jan 7, 2023

·

Stayed 1 night

The property is clean and quiet , only down fall is there is no shuttle to the airport . The heater in the first room did not work , but they quickly got us another room.

8

virgilio

Sep 1, 2025

·

Stayed 1 night

What I like: safety, clean and cl9se to the airport. What I did not like: Is only the path to the lobby, it's a stair. Hard to carry luggage.

10

Malcolm

Jun 1, 2025

·

Stayed 3 nights

Laundry facilities eats quarters.

10

Julie

Jun 15, 2025

·

Stayed 1 night

They have a coin operated laundery machine:)

8

Jeanette

Nov 1, 2024

·

Stayed 1 night

Room was spacious and had all I needed. Very upset there was no airport shuttle as advertised and had to find this out as I waited in vain. Had to pay $25 each way to and from the airport.

6

Daniel

Jan 28, 2023

·

Stayed 4 nights

Started poorly as there is no airport shuttle so $25 Uber trip was the result. For an airport hotel this is poor. There is no restaurant and no bar just some bad coffee available. There isn’t water in the room. The elevator was broken. Staff are very pleasant but can’t help the Sheraton management decisions.

8

Conrad R

Dec 19, 2022

·

Stayed 2 nights

It was a very nice hotel. Our room shared a wall with the elevator which was annoying. The elevator handicap people to enter the lobby was broken so I don’t know how anyone could get into the hotel if they were wheelchair bound. We would probably stay there again

6

Damaje

Feb 6, 2023

·

Stayed 2 nights

Guests are expected to pay for a parking pass per vehicle, per night. I

4

Steve

Sep 9, 2023

·

Stayed 1 night

no shuttle to SFO airport if you do not have a car you must provide your own transport. No food no bar, had to use another near by hotel .

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many guests found rooms very clean, while others reported dusty or unvacuumed areas, hair in bathrooms, stained or worn carpets, and occasional maintenance issues like no hot water or broken fixtures.

Related guest reviews

8

Samantha

Mar 20, 2023

·

Stayed 1 night

Good for a 1-2 night trip. The area is safe, not bad. Staff is nice. The thing that holds the shower head was broken, I let the front desk know, hopefully they will fix it for the next guest.

10

Samara

Jul 28, 2025

·

Stayed 1 night

The hotel was clean and affordable

4

Patricia

Sep 4, 2023

·

Stayed 2 nights

The rooms had not been swept or vacuumed, still crumbs on the chair from prior guests, only 3 pillows on a king bed??? When I asked for an extra pillow I was told there none, then I was finally handed one without a pillowcase. When I asked for pillow case I was told the outer casing was the pillow case. The front desk person jad never seen an actual pillow case?? There were people in the parking structure taking clothes and otems from one vehicle and putting them into others and running lightbulbs and other items up and down the staircases at odd hours but the disnt appear to be maintaince and were not identifiable as being part of the hotel which made us feel unsafe yet staff seemed unconcerned

10

Raquel

Oct 7, 2025

·

Stayed 1 night

Ease of parking and check in; clean and comfortable room.

6

Adela

Aug 27, 2025

·

Stayed 1 night

A lot of hair left in the bathroom. All over the shower and the floor. Floor in the rest of the room was sticky. This was our second time staying at this property because it’s close to SFO. Definitely no where near as clean as it was the first time.

6

Rabia

Jul 26, 2025

·

Stayed 1 night

It was dirty and dusty. Found a used eyelash on the floor

10

Eduardo

May 13, 2025

·

Stayed 3 nights

We went for a few days to visit San Francisco and to spend time with family members. The hotel was really nice. It was very accessible from the freeway. The bed was very comfortable and I would like to know who makes it and what is the brand name of the company in the model number that makes the bed. The hotel was very clean. The bedroom was very clean. I really enjoy my stay.

10

Jennifer

Jun 20, 2025

·

Stayed 2 nights

Great room-nice and clean with some of the best and nicest staff!!

4

Rudy

Jul 22, 2023

·

Stayed 1 night

When we got there the type of room we booked wasnt available anymore. Understandable. The first room we got the thermostat for the AC didn’t work so we went back down to the front desk and got a new room. The AC in that room didn’t work any better. Called the front desk and the best they could do was a fan. As if they were all booked up for the night… shower wasn’t too clean and the pillow cases either had really bad stains or they weren’t cleaned. The room was clean enough besides the arm chair and ottoman that looked like they probably should have been thrown away or reupholstered. I’ve stayed at Sheraton properties before. They aren’t the best considering they’re a remodeled motel 6. I think that was my last time stay at one. Staff was friendly and considering we were right next to the freeway and airport it was very quiet which I do appreciate but that’s all I can say.

6

Scott

Dec 11, 2022

·

Stayed 1 night

This stay was ok, friendly staff, convenient location. But the shower had no hot water in the morning. I wasted probably 20 gallons of water waiting for the water to warm up and it never did. If the hot water heater isn't working, tell your guests so they don't waste water! Also, they don't tell you that it's $15 to park, until check-in. Total rip, didn't even tell me at the front desk they were going to charge me. Woops!

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Rooms

Rooms are often spacious—especially the loft/bilevel layouts—with comfortable beds. However, recurring HVAC failures can leave rooms hot, some guests experienced noise near elevators or from neighbors, and a few note dated furnishings.

Related guest reviews

8

Amy

Mar 8, 2025

·

Stayed 1 night

Stayed overnight for early morning flight out of SFO. The room was clean and well stocked with toiletries. Heating/AC and TV all worked perfectly. WiFi was strong. There’s a bus stop straight to SFO directly in front of hotel. Staff was friendly.

10

Milli

Jun 4, 2025

·

Stayed 2 nights

The room is quite spacious and the staff were attentive and kind.

2

Siewyee

Oct 8, 2023

·

Stayed 3 nights

If there was a rating below terrible I would’ve given it. Room we were checked into had a broken AC and we were not told until we asked. Our room had no AC on a day when heat warning was issued. We also had to let front desk know in advance if we wanted housekeeping service the next day. Staff wasn’t helpful and customer service was very poor. This was not the service standard we expect from Marriott.

2

Maria

Oct 2, 2023

·

Stayed 2 nights

Terrible experience got a room with no AC. Most hot uncomfortable stay ever. Only thing done to fix the situation was get a fan. Wish someone would of told me our AC might not work. If we would of been given that information right away we could of just went to another hotel. Customer service was not good either. Will not stay here ever again!

6

Seokju

Oct 6, 2023

·

Stayed 2 nights

We stayed there for two nights. AC didn’t work. And it was hot in the room. When we checked in, the front desk agent wasn’t friendly at all. We didn’t feel welcomed. Maybe he was very tired or was having a bad day. The room was little smelly as well.

10

Brianna

May 29, 2025

·

Stayed 1 night

My family & I stayed in the room with a loft bed. It was nice and clean. Check in/out was smooth & quick. Nice view as well! Will coming back in the future.

6

Lynn

Sep 18, 2023

·

Stayed 1 night

I like the large room and and beds. The property needs upgrade.

8

Conrad R

Dec 19, 2022

·

Stayed 2 nights

It was a very nice hotel. Our room shared a wall with the elevator which was annoying. The elevator handicap people to enter the lobby was broken so I don’t know how anyone could get into the hotel if they were wheelchair bound. We would probably stay there again

8

carlos

Aug 5, 2024

·

Stayed 1 night

Big rooms, a little noisy

2

Carla

Jul 31, 2023

·

It was a terrible stay at this hotel. on my first night i came back from dinner and it was really hot. The AC was not working. They offered me to transfer to different rooms twice but both rooms were also down. I did not have a decent sleep coz i was sweating in the room.

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Service

Service feedback is split: many applaud friendly, welcoming front-desk teams and smooth check-in/out, while others report rude or unhelpful interactions and poor resolution of problems.

Related guest reviews

2

Johel

Aug 13, 2025

·

Stayed 1 night

I had an unacceptable and deeply disturbing experience at your hotel that has left me both dissatisfied and offended. At approximately 10:40 AM—well before the 12:00 PM checkout time—a housekeeping staff member opened my hotel room door without knocking while I was changing. My wife was in the restroom at the time, leaving me completely exposed and vulnerable. This was not only a blatant violation of privacy but also entirely inappropriate behavior, especially from someone who works in a hospitality setting and should understand the importance of guest comfort and boundaries. The staff member appeared unfazed when I immediately closed the door, which makes me question whether this is a routine occurrence with other guests. When I reported the incident to the front desk, I was met with dismissive remarks suggesting she had probably knocked. This was entirely false—my room was silent, and I clearly saw and heard the door being opened without warning. To have my lived experience denied and minimized by your staff was insulting and unacceptable. This experience has destroyed my trust in your hotel brand. I will not be staying at any Four Points or Sheraton properties in the future, and I will be sharing this experience so that others are aware of the lack of respect for guest privacy.

10

Bethlehem

Jul 29, 2025

·

Stayed 1 night

I like the front desk staff very much. They are very respectful and professional 👏 👍 😀

2

Ekaterina

Jul 15, 2023

·

Stayed 1 night

Need a crib? Or anything else for that matter? Forget it! This place service desk will not even lift a finger to do anything - they wold rather stay on their cell phones, playing games, check a phone, Istagram, etcNow imagine what this chain hotel can do (or rather) cannot do for your conscientious decision to stay here; so, just save yourself some trouble and get a hotel room some else. Really, anywhere else but here - at least, it will cause less if you are going to experience this kind of “customers service.”

10

aric

Aug 17, 2025

·

Stayed 1 night

The gentleman at the front desk was very personable, helpful and very nice. Excellent checking experience

2

Raven

Nov 30, 2024

·

Stayed 1 night

Terrible too loud gave me the key to somebody room

6

Seokju

Oct 6, 2023

·

Stayed 2 nights

We stayed there for two nights. AC didn’t work. And it was hot in the room. When we checked in, the front desk agent wasn’t friendly at all. We didn’t feel welcomed. Maybe he was very tired or was having a bad day. The room was little smelly as well.

2

veenita

May 4, 2024

·

Stayed 1 night

The front desk male was very lazy unprofessional I asked for napkins or utensils he pointed at the cabinet he was so lazy to provide any service. They have no food downstairs very bad atmosphere. I should have stayed across the street at where they has better service at doubletree.

10

Wendy

Sep 12, 2025

·

Stayed 1 night

The staff was extremely welcoming and helpful and friendly

6

Regina

May 2, 2023

·

Stayed 1 night

Who ever running front desk needs customer service training. Rude impersonal almost as if I was bothering him asking to check in early. In a room I prepaid for. For One night. Will never stay here again

10

May

Sep 6, 2025

·

Stayed 1 night

Friendly front desk agent. The front desk agent lady who checked me in is so sweet and helpful.

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AI-generated summary based on recent guest reviews

Location

Convenient for SFO with easy freeway access; several note the industrial area has limited walkable dining or things to do, though some restaurants are a short drive.

Related guest reviews

8

Amy

Mar 8, 2025

·

Stayed 1 night

Stayed overnight for early morning flight out of SFO. The room was clean and well stocked with toiletries. Heating/AC and TV all worked perfectly. WiFi was strong. There’s a bus stop straight to SFO directly in front of hotel. Staff was friendly.

10

Sarah

Apr 14, 2024

·

Stayed 2 nights

Good room. Close to airport and city.

8

Heidi

Mar 27, 2025

·

Stayed 1 night

Good location but not many options for food.

8

virgilio

Sep 1, 2025

·

Stayed 1 night

What I like: safety, clean and cl9se to the airport. What I did not like: Is only the path to the lobby, it's a stair. Hard to carry luggage.

10

Satinder Pal

Jul 2, 2025

·

Stayed 1 night

Convenience to everything is the key factor we choose this hotel

10

Eduardo

May 13, 2025

·

Stayed 3 nights

We went for a few days to visit San Francisco and to spend time with family members. The hotel was really nice. It was very accessible from the freeway. The bed was very comfortable and I would like to know who makes it and what is the brand name of the company in the model number that makes the bed. The hotel was very clean. The bedroom was very clean. I really enjoy my stay.

8

Ken

Oct 15, 2024

·

Stayed 1 night

Good location

8

chrys

Jun 11, 2024

·

Stayed 2 nights

Quiet. Close to freeway

6

Angelica

Aug 3, 2025

·

Stayed 2 nights

Convenient if you need to be near the airport. It's in an industrial part of SF so not as many people around or things to do or walk to that's appealing. But reasonable to find a Costco down the road if you need gas and fast food place around. I wasn't there for the scenery just for a clean room and reasonable nightly rate so I can attend a concert in the City.

10

Eric

Oct 18, 2023

·

Stayed 5 nights

Good location and nice view of the South San Francisco mound.

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AI-generated summary based on recent guest reviews

Dining

On-site dining is very limited or unavailable in many stays: multiple reviews mention no restaurant or bar, a minimal/overpriced breakfast, and few nearby food options.

Related guest reviews

10

Paola

Oct 3, 2025

·

Stayed 1 night

IHOP and gas stations

8

Heidi

Mar 27, 2025

·

Stayed 1 night

Good location but not many options for food.

2

Andrew

May 6, 2024

·

Stayed 2 nights

No bar. No restaurant. No microwave. No hot food options on premises. No delivery or take-out directory (not everyone has a smart phone for Uber or Door Dash). Wife and I were told to seek sit-down dining at the hotel across the road. Minuscule and greatly overpriced "breakfast." Housekeeping did not make up the room and we slept on un-made bed in a messy room and washed with dirty towels. ed way too high off the floor. Shower not safe for wife who has mobility problems; only one safety bar (on outside of shower) and a slick bathtub floor. Only one fire escape option. No-one at the front desk had any clue as to how to get back on the freeway heading south (again, not all of us have smartphones with maps. A nice big room with a huge TV, but otherwise a poor excuse for and a poorly run hotel. I would not advise anyone to stay there.

8

Jamaine

Oct 12, 2024

·

Stayed 1 night

Only had breakfast

2

veenita

May 4, 2024

·

Stayed 1 night

The front desk male was very lazy unprofessional I asked for napkins or utensils he pointed at the cabinet he was so lazy to provide any service. They have no food downstairs very bad atmosphere. I should have stayed across the street at where they has better service at doubletree.

4

Dominique

Apr 18, 2024

·

Stayed 1 night

Very frustrating got to the hotel to find out. There was no air port transportation., No food and beverage service And literally very limited. We were told that the hotel is going under renovations that would’ve been nice We have been told that at the time of reservation instead of being held hostage to a nonrefundable fee

10

Mollie

Sep 19, 2025

·

Stayed 1 night

Staff is amazing. True hospitality. Bed is so comfy! Super hot shower. So clean! Amazing sheets. Great to watch TV in bed! Lots of restaurants nearby on Grand Ave. Cant

6

Daniel

Jan 28, 2023

·

Stayed 4 nights

Started poorly as there is no airport shuttle so $25 Uber trip was the result. For an airport hotel this is poor. There is no restaurant and no bar just some bad coffee available. There isn’t water in the room. The elevator was broken. Staff are very pleasant but can’t help the Sheraton management decisions.

4

Steve

Sep 9, 2023

·

Stayed 1 night

no shuttle to SFO airport if you do not have a car you must provide your own transport. No food no bar, had to use another near by hotel .

10

Gerardo

Mar 10, 2025

·

Stayed 1 night

A wonderful welcome in. It was slow so the bartender showed me his new craft beers he had in stock. Even offered one on the house ! Incredible staff and hospitality. Definitely recommend this place. The lofts are huge !

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AI-generated summary based on recent guest reviews

Month	Average price
January	$183
February	$186
March	$184
April	$168
May	$167
June	$186
July	$156
August	$168
September	$207
October	$516
November	$164
December	$126

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $855	15	16	17 $252	18 $142	19 $142
20 $111	21 $188	22 $294	23 $278	24 $205	25 $183	26 $186
27 $125	28 $168	29 $301	30 $321

Su	Mo	Tu	We	Th	Fr	Sa
				1 $182	2 $140	3 $133
4 $121	5 $206	6 $273	7 $294	8 $206	9 $139	10 $135
11 $138	12 $204	13 $321	14 $327	15 $260	16 $147	17 $147
18 $143	19 $212	20 $284	21 $350	22 $238	23 $147	24 $147
25 $135	26 $233	27 $265	28 $299	29 $219	30 $147	31 $147

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Monthly average prices

About this property

Location

Room options

Loft, 1 Bedroom (Hearing Accessible)

Standard Room, 1 King Bed (Hearing Accessible)

Standard Room, 1 King Bed

Room, 2 Queen Beds (Hearing Accessible)

Room, 1 King Bed (Hearing Accessible)

Standard Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed

Loft, 1 Bedroom

Standard Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds

Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton - San Francisco Airport

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Prices for upcoming dates