Name: Best Western Plus Gateway Inn & Suites - Aurora
Address: 800 South Abilene Street, City Center, Aurora, Colorado, United States of America, Aurora, Arapahoe County, US
Price range: US$94–US$151 per night
Rating: 8.15

What guests think

At Best Western Plus Gateway Inn & Suites - Aurora, travelers consistently highlight friendly, helpful staff, convenient access to I-225 and nearby shops, and a generally solid hot breakfast, while noting an aging property with mixed maintenance and comfort.

The indoor pool and hot tub see frequent outages or lukewarm temperatures, a strong chlorine smell in common areas at times, and the single elevator is slow and occasionally down. Rooms are often spacious, but dated systems lead to weak A/C or noisy units, some smoke or musty odors, and noise from adjacent rooms or the nearby highway. Cleanliness ranges from very tidy to missed details, and housekeeping is by request with occasional towel shortages; several guests also mention an unexpected nightly deposit. Expect a budget-friendly, service-forward stay with tradeoffs in upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are hit or miss—sometimes warm and clean, other times lukewarm or out of order—with a strong chlorine smell noted. The single elevator is slow and has been down at times; laundry machines and change availability are inconsistent.

Related guest reviews

4

Janet

17 Mar 2024

·

Stayed 1 night

Hot tub didn't work and hasn't been for awhile. This should not be advertised if it's not.

6

Travis

11 Jun 2024

·

Stayed 2 nights

The staff was friendly and helpful. The location is older, but in good condition. The hot tub seems to be out of commission, which was a bummer.

6

William

18 Nov 2025

·

Stayed 1 night

Staff was very friendly. There was a very strong smell of chlorine in the lobby and halls from the pool, I assume? Wow! Struggled with sleep trying to get the HVAC adjusted.Ugh. Room was fine otherwise.

6

Randy

28 Feb 2025

·

Stayed 3 nights

The only elevator is veerrry slow. The eggs at breakfast were too salty. The bed squeaks if you sit on it. They give you two towels and refused to give my wife a 3rd so she could wash her hair. You have to hunt down a maid to exchange wet towels for dry ones. We came back from a concert around midnight, the lobby door was locked and the device that was supposed to open it didn't work. We had to wait for the person at the front desk to get back from his trip to the bathroom so we could get inside from the cold

8

Mario

1 Jul 2025

·

Stayed 2 nights

The swimming Pool was in maintanence. They dint told me about it before I reserve Bad thing

4

Michael

9 Jul 2024

·

Stayed 8 nights

The entire week we stayed the elevator was broken and everyday we had to walk up 3 flights of stairs

6

Cleve John

10 Jul 2023

·

Stayed 3 nights

Asked to have my room made up and it never happened jacuzzi was broken and closed.

8

Rene

18 Jun 2024

·

Stayed 3 nights

Older property right off the highway near lots of shops and restaurants. Elevator was slow and we got stuck once. Hot tub not in working order. Had to turn on the refrigerator (which wasn't clear), but once we did that worked well as did the microwave. Beds comfortable. Breakfast was EXCELLENT!

6

Monique

24 Sept 2025

·

Stayed 1 night

Hot tub was out of order and room and towels smelled like smoke

4

Crystal

2 Jul 2025

·

Stayed 5 nights

The pool and hot tub were both out of order for the entirety of our stay, the washer was down a few days as well. The beds, when you sat on them, laid down, moved, it sounded like something heavy fell in the room. Every single time. The chairs were wobbly and unstable making it uncomfortable to sit in them as you were worried they would collapse at any time. At one point, the front entry carpet had been ripped up, no signage telling people to be careful or anything of the sort. We usually stay at Best Westerns but the past few we have stayed at, the quality has not been what it was. This will likely be our last stay at a BW

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Cleanliness

Many guests report clean rooms and public areas, but cleanliness is inconsistent with smoke or musty odors, stained or unmade linens, and occasional pests. Housekeeping frequency varies and misses happen.

Related guest reviews

10

Sulema

19 Feb 2025

·

Stayed 7 nights

I stayed here for a week and I loved it ! It was super peaceful the staff was great and it smelled and looked super clean ! Great experience!

6

MISSY

22 Apr 2024

·

Stayed 1 night

There was toe nails on the carpet.

6

Alise

14 Jun 2025

·

Stayed 1 night

Just ok… the entire 4th floor smelled like smoke. Walk into our room. Smelled like smoke when we requested a nonsmoking room. We call down & the clerk gives us a new room- she was great! But after awhile that room started to smell also. We got to a point where we didn’t really care because this was just a stop to get us to the airport. But I don’t think I would stay here again, solely based on the smell

6

Ona

17 Sept 2025

·

Stayed 1 night

Hallway smelled bad. A/C blowing on clothes overnight gave them a bad smell.

8

Rebecca

6 Nov 2025

·

Stayed 2 nights

Room was clean. Breakfast was hot and the breakfast room was very clean.

8

Tamera

12 Jan 2025

·

Stayed 2 nights

Great location and the room was comfortable, however, we experienced spots on the sheets and a roach on the nightstand. Overall it was an okay stay.

4

Nick

29 Sept 2024

·

Stayed 1 night

Toliet was not cleaned. Furniture was dirty and or stained

10

Ben

6 May 2025

·

Stayed 3 nights

Room was very clean. Nice comfortable bed and a great breakfast menu.

4

Bessie

24 Mar 2025

·

Stayed 2 nights

The room I was originally assigned was not made up. There was trash still in the room, the sink was dirty and the previous guest’s room key was still on the table.

6

Cheyanne

2 Sept 2024

·

Stayed 1 night

There were cockroaches. Ac didn’t work

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Rooms

Rooms are often spacious and generally comfortable, but decor and fixtures feel dated. Several mention weak or noisy A/C, low water pressure, and noise from adjacent rooms or the nearby highway; Wi-Fi can be slow.

Related guest reviews

8

Donna

17 Apr 2024

·

Stayed 1 night

Was a nice place and the staff was very friendly but we could hear the tv from the next room over and could hear the traffic going by.

2

Robert

26 Mar 2025

·

Stayed 1 night

The outdated under-the-window AC unit did not cool and the fan made a clanking sound. I got in late and the room was 85 degrees. The hotel told me to re-power the AC. Still no luck to opened the window but the noise from I-25 was unbearable. The office chair was also broken.

8

Carol

24 Mar 2025

·

Stayed 1 night

Busy, but nice area here in Aurora. Room was nice and spacious. Lots of shopping close by.

8

Gary

28 Jul 2024

·

Stayed 1 night

The room was comfortable, but the plumbing was slow. As seems to be the case in other hotels, the AC is blocked by the blackout shades. The thermostat stayed in the low sixties but it actually got warm in the room in the middle of the night because the air is blowing behind the curtains. Other than that, the room was comfortable.

8

Alan

16 Feb 2025

·

Stayed 4 nights

Nice staff. Clean room. Comfortable bed.

10

Marylin

16 Feb 2025

·

Stayed 2 nights

Nice, clean, comfortable beds, and good breakfast.

8

Miranda

17 Jun 2024

·

Stayed 3 nights

Property was suitable for my stay. I was able to park outside my room window each night. The bedframe made an awfully loud popping noise when I moved onto a certain part of the bed, and the pillows could have been in a little better condition. Overall the stay was good and I would stay again.

6

DeAnna

23 Mar 2025

·

Stayed 3 nights

This was our first time staying in Aurora. This hotel has shopping in the area and eating places. It is about 1.5 hours to Estes Park and Garden of the Gods. It has a nice continental breakfast, and free coffee at a hours. Beds.and pillows were great! We didn’t get a chance to use the pool. My BIGGEST complaint was low water pressure and they give you a very small shampoo (not hardly enough for 1 person, had to ask for several more. Jenelle at the front desk was very helpful and informative.

6

david

23 Feb 2025

·

Stayed 3 nights

Seeing as this was a best Western plus i hoped for better. It needs some work. First room every time i sat on the bed or moved on it sounded like a goose abd it was lumpy and so uncomfortable. Asked tobhave it fixed while we were out all day never happened. So late on the 2nd day had to oaxk up everything and move rooms. The bed Was a little more comfortable but same thing anytime i adjusted myself or moved it made noise like metal on metal. The shower was suoer touchy either to hot or cold and the tolit felt like you was on the floor. By the 2nd night though i felt like saying anything wouldn't have changed the stay so we out up with it

6

Megan

7 Jun 2024

·

Stayed 1 night

Safe, but thin walls

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Service

Staff are widely described as friendly, welcoming, and helpful, with smooth check-ins. Service can be inconsistent, including occasional rudeness, billing or cancellation issues, and strict towel/housekeeping policies.

Related guest reviews

4

Meryl

15 Aug 2023

·

Stayed 1 night

I requested an extra towel so that my husband can have one for his shower, I can have one for my body, and I could have one when I wash my shoulder length hair. My request was denied. The desk person said he would trade towels. But it’s night, we recently checked in and my shower is in the morning. Why would I trade 1 dry towel for another dry towel!! This is ridiculous and unacceptable. Do I have to bring my own towels to a hotel when I travel?

2

Ashley

23 Nov 2025

·

Stayed 1 night

Staff. Support lacking

10

Angelica

28 Sept 2025

·

Stayed 2 nights

Helpful and warm greetings from staff

10

Marcella

23 Sept 2025

·

Stayed 1 night

We checked in late but we still got excellent customer service. He was attentive and very helpful.

10

Georgina

20 Jun 2025

·

Stayed 1 night

Guest Clerk friendly and high proficient and very professional.

4

Hardik

16 Sept 2024

·

Stayed 4 nights

Liked: Easy checkin, good dining options in the area, free parking, room service was okay. Disliked: Staff providing incorrect information. I was stuck alone in the elevator for more than 30 mins. Staff didn’t call for emergency until my spouse spoke to them firmly. Did not put up sign for broken elevator. Free breakfast was okay. It looked more like a 2-star hotel for the price of a 3-star hotel.

2

Ehud

14 Jun 2024

·

Stayed 1 night

My flight was delayed and I got there around 1a. When I opened the door, I thought somebody was in the room. The bed was unmade - almost as if somebody was sleeping there, and the room was quite dirty with trash all over the placed. When I got back to reception they apologize that somehow the room was not cleaned, but that they don't have a room for me and that they can't help me. That's it. No sympathy and no offer to help me find an alternative. Never had such an apathetic service before. Had to call some hotels around at 1a to try to get a bad to sleep as I was supposed to be there just one night and leave early in the morning. What a shame of a service.

2

Tiffany

7 Aug 2025

·

Stayed 3 nights

I was charged for checkin, but had our reservation canceled. Rude customer service, she refused to call management.

10

David

1 Aug 2025

·

Stayed 20 nights

Exceptional customer service from the staff.

10

Elizabeth

19 Aug 2025

·

Stayed 3 nights

Friendly staff. Very accommodating.

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Location

Convenient to I-225, UCHealth Anschutz, and shopping/dining, with easy access to the airport and area roads. Some traffic noise and a few reports of a sketchy feel around the parking lot.

Related guest reviews

8

Grace

25 Jul 2024

·

Stayed 2 nights

Kind and helpful staff. Property is located near a highway and morning traffic noises can begin quite early.

8

Kenny

18 Aug 2025

·

Stayed 3 nights

Bed was comfortable and it was quiet. Breakfast was decent. Nice that it is near restaurants and stores.

4

Lori

28 Mar 2024

·

Stayed 1 night

Rooms basic. Property did not feel safe due to abundant homeless individuals in parking lot; NO outside security or cameras - instructed to park so that "hopefully" the neighboring business security cameras would capture any vehicle theft/issues. Approached more than once by homeless persons going to/from car.

8

Kim

26 Jun 2024

·

Stayed 2 nights

I like that it was only five minutes away from the hospital that I needed to be at

10

Chip

8 Oct 2024

·

Stayed 3 nights

Super value, perfect for getting to día quick. Their automated wake up call didn't work but who uses those these days anyways with smartphones.

10

Connie

25 Oct 2025

·

Stayed 1 night

Great location to stay near UC Health Anschutz campus. Clean modern hotel with pet friendly rooms. Would definitely stay again.

10

Leroy

22 Sept 2025

·

Stayed 1 night

It was close to where we needed to be.

8

Sheila

5 May 2025

·

Stayed 3 nights

Comfortable and good location for visiting a variety of sites. 3 nights for 2 was a good option after landing long haul into Denver.

10

India

9 May 2023

·

Stayed 3 nights

Walking distance to a Walmart and a Sams which was great for cheap gas. Easy access to the highway and lost of dining and shopping near by.

10

Robert

18 Feb 2023

·

Stayed 2 nights

The property is close to a highway, making transportation easy, but is a little noisy. Has good facilities and services. Rooms were clean, the only damage was fixed with my approval for maintenance to enter (I went to the front desk with a photo and the room number to report pre-existing damage in the room, it was an easily fixed item).

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally hot and varied with items like pancakes, eggs, and yogurt, and many guests enjoy it. A minority report cold, salty, or overcooked items, or limited quality.

Related guest reviews

10

Dina

7 Mar 2023

·

Stayed 1 night

front desk staff was very friendly & nice. Pancakes awesome! (eggs, not so much - powder eggs I think).

8

Gene

2 Oct 2025

·

Stayed 3 nights

Beds were soft. Breakfast was good.

8

Rebecca

6 Nov 2025

·

Stayed 2 nights

Room was clean. Breakfast was hot and the breakfast room was very clean.

6

Jeffrey

25 May 2024

·

Stayed 1 night

Breakfast was terrible

6

Taylor

24 Mar 2025

·

Stayed 3 nights

check in was pretty simple and easy. got right into our rooms. as im starting to unpack i fold back the sheets for my son to lay down..the fitted sheets are stained in multiple spots. i work in a hotel, i can tell these sheets have been popped and reused. i went to front desk and requested another room. this room was better, the bed was fresh but everything else was pretty dirty. the counter tops were grimy as if they had never been wiped off. the shelves in the shower were covered in left over soap gel. i dusted the headboards and the picture frames in the room, gross. the night was quiet after i got the room cleaned and settled in. fast forward to the third and final night there, i come out of my room to go get laundry from the dryer and there is a man, about 20-25, j***ing off in the hallway by the balcony on the second floor!!! pants down to his knees. i grabbed my laundry and headed to my room to call front desk. i didn’t see the guy by the balcony, phew. i look up, he’s by the stairway doing the same thing!! i ran in my room and called front desk. he did go looking for him. i’m unsure if they ever found him. this hotel was sketchy. the breakfast was insanely burnt and the pancake consistency was odd and tasteless. the juice had floating stuff in the bottom of the cup. bacon was burnt to a crisp. my 12 year old BOY threw his food away, RARE! i will never stay here again. hotel 1/10 staff 8/10.

10

GORDON

19 Nov 2024

·

Stayed 1 night

Great location and super friendly staff. One of the best breakfast I have had at a motel.

10

Sheryl

24 Apr 2024

·

Stayed 1 night

Everything was great, the breakfast was delicious

10

Tonya D.

16 Jun 2025

·

Stayed 2 nights

Continental breakfast was excellent

4

Melissa

13 Aug 2025

·

Stayed 1 night

The biscuits were literally hard as rocks at 7am and breakfast starts at 630. They had to have been from the day before. I couldn’t even put my fork through it. Staff was great checking me in and out.

6

Joel mora

18 Jul 2024

·

Stayed 3 nights

Breakfast horrible

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$78
February	US$76
March	US$82
April	US$85
May	US$99
June	US$116
July	US$124
September	US$101
October	US$95
November	US$85
December	US$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $134	16 $151	17 $114	18 $129	19 $120
20 $107	21 $102	22 $111	23 $112	24 $111	25 $120	26 $120
27 $109	28 $112	29 $103	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $115	3 $114
4 $103	5 $103	6 $103	7 $103	8 $103	9 $114	10 $114
11 $103	12 $103	13 $103	14 $100	15 $106	16 $119	17 $124
18 $107	19 $101	20 $106	21 $103	22 $107	23 $116	24 $115
25 $98	26 $94	27 $98	28 $98	29 $98	30 $107	31 $106

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Single Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Single Room, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Gateway Inn & Suites - Aurora

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Prices for upcoming dates