Comfort Inn & Suites Ukiah Mendocino County

The staff at the front desk was a step in so she was unfamiliar with the hotel and did not offer us much help with anything our first night. The next night, a guy staff member came knocking on our door and he asked my husband what he did for work, and if he worked at the hotel, and other weird personal questions and then said he had the wrong room. Besides the staff, the shades in our room were completely broke with the cord to them frayed and hanging down since they were electric, so it remained dark the whole time in our room. The shower water never got warm even after running it for 10 minutes, it was always freezing cold no matter what time of day we tried to use it. The last thing was the cleanliness, we could visibly see dirt all over the ground when we first arrived and many things were not wiped down. We did enjoy how close the hotel was to lots of dining places and grocery stores, but we will not be staying here ever again.

Good price for a night stay, and good room. Laundry facilities could be more up to date and better kept up with.

Wonderful

The restaurant, game room and spa were all when we came, even though these were the amenities advertised on hotels.com and the reason we chose to stay here when we had some car issues on a roadtrip. We were very disappointed! Also, no soap in the bathroom, but the empty box from the previous guest was still in the shower. Thankfully, there is a mechanic shop across the parking lot and the hotel gave us a late check out while we are waiting to have the brakes checked on my car. The staff were super nice and helpful with good restaurant recommendations in the area, you just have to to the front desk for help because they don’t answer the phone if you call from the room.

The coffee maker and refrigerator did not work. There was no one at the front desk to help. The property was clean, but service was less than 5 star.