Name: Residence Inn Hartford Rocky Hill
Address: 680 Cromwell Avenue, Rocky Hill, Connecticut, United States of America, Rocky Hill, Connecticut, US
Price range: US$163–US$481 per night
Rating: 8

What guests think

The Residence Inn Hartford Rocky Hill delivers suite-style stays with kitchens and a convenient location; many guests highlight family-friendly amenities like the pool and gym, though experiences can vary by room placement and timing.

Multiple reviews report inconsistent housekeeping, limited routine service unless requested, and occasional cleanliness shortfalls or odors. Rooms feel spacious, but some guests encountered highway or courtyard noise and in-room maintenance issues like nonworking TVs, phones, or appliances. Breakfast feedback is uneven, with reports of items running out, early closure, or limited quality, while others found it solid. Service is generally cordial, though a few noted billing or folio hiccups and rushed checkout; expect an apartment-style stay that prioritizes space and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is often noted as clean and enjoyable, and the gym gets positive mentions; a BBQ grill and parking are available. Some guests reported issues like a stinky elevator, laundry machines not working well, or a brief pool closure for renovations.

Related guest reviews

8

Lori

31 Jul 2025

·

Stayed 1 night

Elevator a little stinky but overall great place to stay. We got Expedia discount, so a break on the price orherwise a little pricy.

10

Robin

5 Oct 2023

·

Stayed 1 night

We were traveling to New York City to move our son. We needed a safe place to park our U-haul and a refrigerator to keep his food cold overnight. That is why we chose this Residence Inn.First of all, I reserved the nonrefundable room for the wrong night. I immediately realized my mistake and the hotel graciously adjusted the date. Thumbs up! All in all, it was a nice place, well kept and close to the highway. The breakfast was great and the employees pleasant. The only downside to our stay was the unmade sofa bed. We arrived late in a driving rainstorm and were exhausted. We were in our pjs when we opened the unmade bed and realized there were no linens in the room to make it up and no extra towels for the morning. So, my son had to get dressed and traipse down to the lobby for linens. I'm not sure what the hotel's policy is but if you're expecting a 3rd guest, the sofa bed should be made or bedding and towels should be provided. It was not the end of the world, more likely a housekeeping snafu, but an annoyance nevertheless. Otherwise, our stay was fine so I gave an excellent rating.

10

Chantel

28 Oct 2024

·

Stayed 1 night

They had alot for kids to do

10

Victor

3 Jul 2024

·

Stayed 2 nights

Very clean . Good room amenities friendly staff , very nice pool and gym as well as an available BBQ grill .

10

Maica

30 Dec 2024

·

Stayed 1 night

Wonderfully appointed hotel with easy access from the highway. Breakfast was good. Mattress was comfortable. The gym was good. Close to dinosaur state park.

8

Lynn

8 Jan 2022

·

Stayed 6 nights

Very clean and comfortable room. Nice extended stay hotel with all the amenities you need. Very friendly staff. My one complaint, the people above me were horribly loud to the point where I was yelling "STOP".

10

Patrick

2 Dec 2024

·

Stayed 3 nights

Pillows were flat, and dog crap outside , laundry room didnt work well but would stay here again

10

Gary

22 Aug 2025

·

Stayed 1 night

People were friendly. Breakfast was good. Pool was clean. Lots of good restaurants in the area.

10

Kathleen

18 Jul 2022

·

Stayed 1 night

I traveled with my husband and 12 year old grandson. Our suite was perfect. I found the staff to be friendly and professional! We arrived just before the pool was being closed for renovations so we were able to swim, one of the reasons I chose the hotel!!

10

Hugo

31 Aug 2024

·

Stayed 1 night

The pool area was well maintained and worked well for the children.

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Cleanliness

Feedback is mixed: several guests praised clean rooms and tidy property, while others reported infrequent housekeeping unless requested, dirty or stained rooms, odors (including marijuana), and occasional pet messes.

Related guest reviews

10

Melinda

16 Jun 2024

·

Stayed 1 night

We had a great stay. We were upgraded to a 1 bedroom suite for free, the staff was friendly, and the room was extremely clean!

8

Shawn

13 Dec 2025

·

Stayed 7 nights

The location and rooms are very nice. The facility is clean and has many amenities. I was disappointed in the housekeeping routine. I was not informed that they only clean the rooms once a week at check-in. Then I called the front counter after my room was not cleaned, and they apologized and said they would have it cleaned the next day. That didn't happen again. This lack of cleaning occurred for several days, and then one of the front counter staff informed me that they don't clean daily unless requested. I requested it from then on daily, but it never happened. During my entire 8-night stay, I was only able to get my room cleaned once, and they didn't change the bedding during that quick clean. I have to travel to Rocky Hill monthly and was planning on using this facility, but I'm going to try others due to the cleaning schedule and lack of communication.

2

Salman

19 Aug 2025

·

Stayed 3 nights

We stayed there for 3 nights and the staff did not change the linen even after requesting for housekeeping. Breakfast was the worst we ever had at Residence inn. No bread, French toast were very hard, uneatable. Smoking and marijuana smell in whole facility.

4

Carly

26 Jan 2025

·

Stayed 2 nights

Old and run down - paid close to $300 a night! Sheets for the pull out bed were ripped, the pull out bed had all kinds of chips and crumbs under it. Room was darkly lit to hide how old and gross the carpet was. Lol, even light switch sparked when we turned it on!

4

jeyda

21 Feb 2025

·

Stayed 1 night

there was dog poop in the hall and there was a bottle of pee in my room

2

Clarice

6 Dec 2024

·

Stayed 2 nights

My spouse and I stayed here for two nights and our room was filthy. There were stains everywhere. It looked like the room had not been clean in weeks.

8

Lynn

8 Jan 2022

·

Stayed 6 nights

Very clean and comfortable room. Nice extended stay hotel with all the amenities you need. Very friendly staff. My one complaint, the people above me were horribly loud to the point where I was yelling "STOP".

4

Eric

16 Sept 2025

·

Stayed 6 nights

Man selling and smoking weed outside in parking lot. Could smell it iny room. Was there 4 days and they never cleaned my room while I was there and carpet was never vacced prior to my arrival. Would not recommend.

10

Keith

1 Jul 2024

·

Stayed 2 nights

Clean quiet and well run. Breakfast is fine.

10

Shannon

6 Jul 2025

·

Stayed 4 nights

I had a wonderful stay. They are making some updates to the hotel, but my stay was still enjoyable. The hotel was clean, quiet, and in a good location.

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Rooms

Suites with kitchens and separate spaces feel roomy and practical. Some guests experienced highway or courtyard noise and in-room maintenance problems such as nonworking TVs/phones, faulty switches or stoves, and variable bed comfort.

Related guest reviews

4

Erica

11 Dec 2023

·

Stayed 1 night

Tv in one bedroom didn’t work. There was only a few pillows and the bed was super uncomfortable

2

Andrew

3 Mar 2023

·

Stayed 1 night

No hot water and the tv didn’t work

10

Tamika

7 Oct 2024

·

Stayed 1 night

I love the room was so nice and clean with a working fire place that made the room so warm and cozy.

10

Christopher

9 Jul 2025

·

Stayed 2 nights

Conveniently located for our travels, liked the 'residence' style with small kitchen, and separate rooms for everything. The hotel showed a bit of age but was clean and in a good area.

10

Taeyong

27 May 2024

·

Stayed 1 night

Stayed one night while attending college graduation. Conveniently located right by interstate. Room was clean and large with full kitchen. Electric range and full size fridge. Receptionist was very kind and friendly. Close to West Hartford and Middletown. Would definitely stay in the future.

6

Thomas

6 Mar 2024

·

Stayed 1 night

Several items in disrepair such as closet door off track and could not open, room telephone did not work, also there were no linens provided for the pull out sofa.

2

Kate

18 Sept 2025

·

Stayed 5 nights

The room was incredibly noisy. The bed could have just been placed in the parking lot. Loud trucks blasted by all night. My room was cleaned only when I asked for it. Breakfast service was put away by 9 a.m. They would not give me an accounting when I checked out, saying it was because I used a "third party". Wow. That has never happened before. I travel a lot and this was among--might actually be the worst- hotel I stayed in.

10

Ritesh

11 Jul 2025

·

Stayed 6 nights

Suites are amazing, better than a single room. Staff was nice and accommodating.

4

BEVERLY

4 Dec 2023

·

Stayed 1 night

The room was fine. Requested an infant bed but the first one delivered was not set up and broken on one side. Our room was next to open courtyard where guests were very loud close to 11pm and we were with an infant. Desk clerk did nothing. Kids were running up and down hall. My daughter finally went out to talk to other guests. Breakfast bar was good. Do not think we would stay there again mostly for staff indifference

4

Scott

31 Dec 2022

·

Stayed 19,356 nights

Next to the noisy freeway. No breakfast available.

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Service

Many found the team friendly and accommodating, and some issues like noise were handled promptly. Others reported weak housekeeping communication, early key deactivation or rushed checkout, and occasional billing or third party folio problems, with rare reports of rudeness.

Related guest reviews

10

NORMAN

8 Aug 2025

·

Stayed 1 night

Loved the front desk woman who greeted us after midnight

10

Ramesh

3 Aug 2025

·

Stayed 1 night

Very friendly and helpful staff at check in

10

Wilfredo

9 Mar 2025

·

Stayed 1 night

It was very nice and clean and everything was great and everyone was very friendly and respectful

2

Bikash

13 Aug 2023

·

Stayed 1 night

Cleanliness aweful. Trash from previous occupants was still in the room and it was stinking. When we called front desk the lady (Maham) was outright rude and abusive. Such behavior is outrageous.

10

Christina

22 May 2023

·

Stayed 2 nights

The staff were so friendly and respectful. The breakfast area was clean and always well stocked. The mini suites were perfect. When we had a noise complaint from people above us (jumping on and off the beds until midnight), they took care of it right away. I will definitely stay here again!!

8

Pedro

4 Aug 2025

·

Stayed 1 night

I didn’t like that I had a 12 noon checkout and the key card to re-enter (after putting my bags in the car)….STOPPED working at 11:55am!!! Also, I had a knock at the door at 11:45 from housekeeping…I told them I was leaving in 10 minutes!! All was fine up until the exit! I did NOT enjoy being rushed out and the key card being shut down at 11:55!

2

Kate

18 Sept 2025

·

Stayed 5 nights

The room was incredibly noisy. The bed could have just been placed in the parking lot. Loud trucks blasted by all night. My room was cleaned only when I asked for it. Breakfast service was put away by 9 a.m. They would not give me an accounting when I checked out, saying it was because I used a "third party". Wow. That has never happened before. I travel a lot and this was among--might actually be the worst- hotel I stayed in.

10

Nancy

5 Mar 2023

·

Stayed 1 night

Great staff. The front desk worker made me coffee when I arrived! And several staff members greeted me and my family

10

Cristina

29 Aug 2025

·

Stayed 1 night

They were really nice and accommodating

6

James

29 Nov 2025

·

Stayed 3 nights

Paid through hotels.com for 3 nights. Had to leave after 2. Was told payment would adjust. Have seen no adjustment.

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Location

Handy to the interstate and close to restaurants and local attractions such as Dinosaur State Park; several travelers found it convenient for area travel. Proximity to the highway can bring traffic noise to some rooms.

Related guest reviews

10

Robin

5 Oct 2023

·

Stayed 1 night

We were traveling to New York City to move our son. We needed a safe place to park our U-haul and a refrigerator to keep his food cold overnight. That is why we chose this Residence Inn.First of all, I reserved the nonrefundable room for the wrong night. I immediately realized my mistake and the hotel graciously adjusted the date. Thumbs up! All in all, it was a nice place, well kept and close to the highway. The breakfast was great and the employees pleasant. The only downside to our stay was the unmade sofa bed. We arrived late in a driving rainstorm and were exhausted. We were in our pjs when we opened the unmade bed and realized there were no linens in the room to make it up and no extra towels for the morning. So, my son had to get dressed and traipse down to the lobby for linens. I'm not sure what the hotel's policy is but if you're expecting a 3rd guest, the sofa bed should be made or bedding and towels should be provided. It was not the end of the world, more likely a housekeeping snafu, but an annoyance nevertheless. Otherwise, our stay was fine so I gave an excellent rating.

10

Christopher

9 Jul 2025

·

Stayed 2 nights

Conveniently located for our travels, liked the 'residence' style with small kitchen, and separate rooms for everything. The hotel showed a bit of age but was clean and in a good area.

10

Taeyong

27 May 2024

·

Stayed 1 night

Stayed one night while attending college graduation. Conveniently located right by interstate. Room was clean and large with full kitchen. Electric range and full size fridge. Receptionist was very kind and friendly. Close to West Hartford and Middletown. Would definitely stay in the future.

10

Maica

30 Dec 2024

·

Stayed 1 night

Wonderfully appointed hotel with easy access from the highway. Breakfast was good. Mattress was comfortable. The gym was good. Close to dinosaur state park.

2

Kate

18 Sept 2025

·

Stayed 5 nights

The room was incredibly noisy. The bed could have just been placed in the parking lot. Loud trucks blasted by all night. My room was cleaned only when I asked for it. Breakfast service was put away by 9 a.m. They would not give me an accounting when I checked out, saying it was because I used a "third party". Wow. That has never happened before. I travel a lot and this was among--might actually be the worst- hotel I stayed in.

4

Scott

31 Dec 2022

·

Stayed 19,356 nights

Next to the noisy freeway. No breakfast available.

8

Tyrone

21 Sept 2024

·

Stayed 1 night

Location

10

Gary

22 Aug 2025

·

Stayed 1 night

People were friendly. Breakfast was good. Pool was clean. Lots of good restaurants in the area.

10

Suresh

17 Apr 2023

·

Stayed 14 nights

convinient, friendly staff

10

Shannon

6 Jul 2025

·

Stayed 4 nights

I had a wonderful stay. They are making some updates to the hotel, but my stay was still enjoyable. The hotel was clean, quiet, and in a good location.

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Dining

Breakfast reviews are inconsistent: some enjoyed the hot options and toppings, while others found items missing, quality lacking, or service ending early, and a few reported no breakfast during their stay.

Related guest reviews

10

Anna

30 Dec 2024

·

Stayed 1 night

Highly recommend if you are traveling with a pet. Quiet rooms. Breakfast food was not great but otherwise a good place to stay when visiting family.

2

Salman

19 Aug 2025

·

Stayed 3 nights

We stayed there for 3 nights and the staff did not change the linen even after requesting for housekeeping. Breakfast was the worst we ever had at Residence inn. No bread, French toast were very hard, uneatable. Smoking and marijuana smell in whole facility.

10

Bryan

15 Jul 2024

·

Stayed 13 nights

Hotel very clean but breakfast needs a lot of help! Need more choices and real eggs

10

Maica

30 Dec 2024

·

Stayed 1 night

Wonderfully appointed hotel with easy access from the highway. Breakfast was good. Mattress was comfortable. The gym was good. Close to dinosaur state park.

10

Christina

22 May 2023

·

Stayed 2 nights

The staff were so friendly and respectful. The breakfast area was clean and always well stocked. The mini suites were perfect. When we had a noise complaint from people above us (jumping on and off the beds until midnight), they took care of it right away. I will definitely stay here again!!

10

Mandy

16 Oct 2023

·

Stayed 2 nights

Very friendly staff. Fantastic breakfast - the options to put in your oatmeal were seriously grand!

2

Kate

18 Sept 2025

·

Stayed 5 nights

The room was incredibly noisy. The bed could have just been placed in the parking lot. Loud trucks blasted by all night. My room was cleaned only when I asked for it. Breakfast service was put away by 9 a.m. They would not give me an accounting when I checked out, saying it was because I used a "third party". Wow. That has never happened before. I travel a lot and this was among--might actually be the worst- hotel I stayed in.

6

ROBERT

12 Oct 2025

·

Stayed 2 nights

Breakfast was terrible. Ran out of spoons. Dirty dishes on many empty tables. Ran out of coffee temporarily. No bread for toast. Oatmeal was good. No towel racks for bathroom vanities.

4

Scott

31 Dec 2022

·

Stayed 19,356 nights

Next to the noisy freeway. No breakfast available.

10

Gary

22 Aug 2025

·

Stayed 1 night

People were friendly. Breakfast was good. Pool was clean. Lots of good restaurants in the area.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $201	18 $206	19 $217
20 $188	21 $319	22 $409	23 $481	24 $199	25 $292	26 $358
27 $163	28 $271	29 $435	30 $321

Su	Mo	Tu	We	Th	Fr	Sa
				1 $201	2 $291	3 $292
4 $173	5 $226	6 $292	7 $291	8 $219	9 $272	10 $291
11 $184	12 $175	13 $271	14 $288	15 $210	16	17
18 $200	19 $222	20 $289	21 $278	22 $201	23 $309	24 $312
25 $201	26 $206	27 $289	28 $243	29 $183	30 $300	31 $253

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About this property

Location

Room options

Studio Suite, 1 Queen Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Suite, 1 Bedroom

Studio Suite, 1 Queen Bed with Sofa Bed

Suite, 2 Bedrooms

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn Hartford Rocky Hill

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Prices for upcoming dates