Tropical Winds Resort Hotel

Room was clean. Staff was helpful. However we only had 3 towels in the room for 5 of us and we had a couple of bugs in the room. Also only one tiny shampoo and conditioner. One of the Elevators was down the first day but was fixed by the next day. Not one of the best hotels I've stayed at but definitely not the worst.

The property is fully non smoking so if you smoke you can not smoke on the balcony even and must go out to the parking lot. Typically the balcony is fine. This was not mentioned in information online and would have affected where we stayed. The phones aren’t connected and you can’t call the Front desk. A key card quit working. My friend went to front desk and had it replaced. That one didn’t work either. So I went down and asked them to address the issue. They made me 3 more and sent me on my way. They didn’t work. Did this 1 more time. I feel they should have handled it and not made me or us spend hour+ going back and forth. Lectures us on keeping cats away from phones which we knew, and 1mention is fine but to keep telling us and saying it’s the problem was crazy. We knew and mine still worked anyway. It did get fixed. Our sliding door did not shut entirely, there was slways a small crack between door and frame and our entry door stuck and you had to push very hard to open and be sure to pull it closed and check it latched. Always it took a couple tries to get it opened before key access timed out and we had to rescan the key card. Had to request new towels 3times and ended up getting from a cleaning cart. Denied late checkout, which is only mildly irritating and wouldn’t mention if not for the other issues. Decent place, with issues, but at $200+ a night, very overpriced. Won’t stay here again.

manager helped husband look for missing hearing aids in the lobby trash, not found. He alerted his whole team to be on the look out for them. Husband later found them after they slipped out of his pants pocket while removing his shoes, tucked under a bed pillow, he had them balled in a tissue because it was raining & he didn't want them wet & short out, God was watching over him, @ $5000 for a new set, I was ready to leave the husband @ the hotel & drive off! On a 2nd note, TV stations were lacking enjoyable viewing, like the news. I get it, @ the beach, but we still wanted to unwind later in the evening

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The staff was very helpful took care of all the questions i had plus never got attitiude from no one. Very peaceful the view was amazing