HomeTowne Studios by Red Roof Atlanta - Norcross South

Horrible horrible horrible horrible. If I could give it less then one star I would. Upon walking into the room I was greeted with roaches. After I killed them 10 like 30 more kept coming out through out the night. Phone in the room does not work and there was no blanket or toilet paper in the room. I had to wait 3 hrs just to get that. No one should EVER book here.

this place is disgusting. black mold in the bathroom & roaches everywhere no joke. there was also toenail clippings in the bed. I have a 6 month old and could not stay any of the days I paid for - they refused to give me a refund. would not recommend to anyone.

Roaches, really bad cigarette smoke

It’s was the worst the hotel had mold on the ceiling in closet and area where you sleep. The smell would’ve knocked you out also the floor wasn’t clean

Room was dirty-filthy-flies noted-Health Dept should be made aware. No one should have to pay for this--very shameful

We were giving a room that smells like smoke. They was cockroaches around. Floors not clean. Had to wear shoes in the house because of that.

The property was disgusting! There were roaches EVERYWHERE!!!! The room was smokey! The TV was broken!

Hotel is dirty and smells like cigarettes

The first few times we stayed at the property were not good, but weren't as bad as this last time we stayed. This most recent stay we had the first room they checked us into was completely filthy, food all over the table and counter, no sheets on the bed with mold and stains all over the mattress, there were roaches and roach feces all over the counter and sink area, and the room smelled like nothing but cigarettes and weed. We went to the office and got a new room that was not used but this room was not ANY BETTER. This room was the EXACT same, except this one was not occupied by someone’s stuff. The bed had mold and stains in the new room, the door could be opened with a credit card, the window in the room did not close someone put a spring it looks like underneath it to stop it from being able to close, there was hair all in the shower and sink, roaches all over the place in the bathroom and kitchen area, and to make it better someone was playing loud music until 5am and there were dogs barking in the room below and next to us but they say no animals are allowed in the rooms. We went back to the office to ask for a different room again that didn’t smell like weed and cigarettes and was nasty but they said they didn’t have anymore. Save your money and your sanity and do not stay here. This property is foul and needs shut down, and the staff needs properly trained and to not have attitudes. I took pictures of everything as well.

The property was in deplorable condition. Doors did not close or lock properly. Room had not been cleaned, floors were dirty, toilet and sink dirty from use. Roaches were literally crawling all over walls and ceiling. Room literally smelled dirty. Kitchenette was disgusting, only thing half decent was the microwave which we didn’t use. Receptacles kept tripping and sparking

The microwave didn't work, the toilet leaked and the tv didn't have cable or any hookups, and wasnt smart. The only outlets that worked was the ones in the kitchen.

Upon arrival at this property there were four police cars with lights flashing, blocking the drive through between buildings. We could not tell where the office was by driving around the building. We finally encountered a woman who told us that the check-in window was on the end of a building. She didn't mention that she was the person managing and would be the person checking us in. We ended up taking two rooms because a room with two beds was not available. I had to sign and initial a two-page contract that was too lengthy to read. For some reason, the woman signing me in, told me emphatically, that I had to pull my vehicle facing inward. If I backed in, and she had to tell me twice, on the third time, she would have my vehicle towed. While signing in, just across the street, a woman in a car was screaming at and appeared to be attempting to run over a male with her car. This was around 8 p.m. Police also responded to that incident. We were given the passes to rooms 194 and 197 which are on the second floor. Pulling up to a parking spot beneath our rooms, the room in our headlights had the door open, a window boarded up and another window broken. Room 194 didn't have the heat on and had a dingy feeling. Room 197 had the heat on and we were going to stay in that room but the door frame appeared to have been kicked in, leaving barely enough wood for the door latch to catch. We decided to get a room at the Hampton Inn. We had booked car, flight and room through Expedia.

The young lady that assisted me, was great. She was patient and extremely nice. The actual room was awful. There were roaches and roach carcasses everywhere, there wasn’t a remote for the tv, there weren’t any pillows, the microwave didn’t work, the left eye on the stove didn’t work, there wasn’t any wash clothes, the heater did NOT work, when I called the front desk to get those items, there wasn’t an answer. Half of the room’s lights went out. It was room 280 i stayed in. The price was decent but the room was absolutely horrible.

No doors in both the bathrooms, AC unit were not working, Leaky Faucet, Clogged sink in bathroom, Water deposited in the refrigerator, room smelled of cigarettes and the list goes on....

My deadbolt didn’t work because the door had been kicked in before and not fixed. Cards to room didn’t work well. Could see outside from ac unit being off the wall

I booked two studios and one did not have a microwave and the other did not have a door on the bathroom the stove top dod not work and the air conditioner leaked water all over the floor. We had to use all of our towels to soak up the water. Mind you we have been there for going on 3 weeks and nothing has been fixed yet. The young lady that help you after hours has been very helpful and apologetic. I've spent $2,100 since I've been staying there and cant cook and cant use the restroom privately and waking up to large puddles of water. No one has offer any type of compensation for all of the issues that have occurred. Not only that but our studios we're not clean when we arrived and there are roaches inside of the bathroom.

Large comfortable room with designated areas designed for your comfort. Work area, lounge area, sleeping area. I will definitely stay here again!

Was assigned to a room with no working heat, when its 40 degrees outside. Was told maintenance was going to change it, took two hours.was done around 5:20. the heat worked, barely, for about an hour. Then made a crazy noise and shut off, waited a bit and tried to turn it back on and it did nothing. went to get some help at the front desk twice and got no help. by 8:30 pm it was too cold to stay. slid room keys under the window and onto the counter for an early check out.

The room smelled like cigarettes and pot. The toilet deat and toilet paper holder was broken. No toilet paper when i got there. The light fixture cover was hanging down the entire time. There was exposed wiring under the counter for the cooktop. The mattress was horrible. Had to sleep on one side of because it was lumpy. I booked a queen bed and they didn't have any avalible when i got there and wouldnt switch my room. Ac broke 2 times while there was well.

The room smelled when I first walked in the bed wasn’t even very wobbly had roaches

The whole staff is amazing Ms. Wendy and Mr Brandon go above and beyond and they're very professional.

It was terrible, I booked my 3-bed room through hotels.com, when we arrived they shocked us by saying "the room is not available and we do not know why it was listed on hotels.com"!!, I had to accept a 1-bed room for my family to pass the night, it should have been a non-smoking room, but it smelled awful, it was like an army of smokers spent 10 years smoking in there.. that was on Dec. 24th, and today is the 28th and has not received my refund yet, never going to repeat this experience

I waited 40 minutes and finally security checked me in. Nobody was in office. Some people are living here and they are very noisy

DONT STAY AT THIS PLACE!!!! It’s by far the worst stay of my life ( and I’m not even a picky person) The room was very DIRTY AND FULL OF ROACHES. Everywhere!!!!!! So many!!!!! I talked to the front desk lady she was nice and told me they could give me a refund if I wanted to leave. (got the place for 5 days and only could stay one night) and HERE I AM 35 days after, I called them 3 times and I HAVENT RECEIVE MY PROMISED REFUND. Everytime I call they say it’s on the way and I should just wait. ( it doesn’t take that long to get a refund, they just do this until you let it go and give up) SO I DONT RECCOMEND THIS PLACE NOT TO MY WORST ENEMY! DONT STAY HERE!!!!!!! ITS AWFUL AND A WASTE OF MONEY!!!!!!!!

Front desk hours are very limited, which I was not aware of.

The front office staff Nicole is very sweet and knowledgeable. She was very helpful and was a big part of my 5 star review!

The manager Brandon is the best. His service is super great. Im sure without him the situation i had would have been bad.

Love the staff! Front desk receptionist Juanita so welcoming and polite!

There is no one available in case of emergency lose key or to check in.

Booked through Hotels.com. Called that morning to verify check in hours.(at which point they were given my name) They did not mention they had overbooked. Called me HOURS later as I was in the middle of bumper to bumper rush hour traffic to tell me my room was cancelled because they had overbooked. Overed no apology or attempt to rectify the situation. Very dissatisfied.

The beds were flemsy . Gross and the wifi was never working. The room cleanliness would give a 4 nothing looked disinfected or sterile. Even the floor was nasty black feet bottoms. The neighbors were loud all day and night and looked suspicious. Last resort maybe . Much needed improvement.

Property was okay. Club was loud

Upon arrival at this property there were four police cars with lights flashing, blocking the drive through between buildings. We could not tell where the office was by driving around the building. We finally encountered a woman who told us that the check-in window was on the end of a building. She didn't mention that she was the person managing and would be the person checking us in. We ended up taking two rooms because a room with two beds was not available. I had to sign and initial a two-page contract that was too lengthy to read. For some reason, the woman signing me in, told me emphatically, that I had to pull my vehicle facing inward. If I backed in, and she had to tell me twice, on the third time, she would have my vehicle towed. While signing in, just across the street, a woman in a car was screaming at and appeared to be attempting to run over a male with her car. This was around 8 p.m. Police also responded to that incident. We were given the passes to rooms 194 and 197 which are on the second floor. Pulling up to a parking spot beneath our rooms, the room in our headlights had the door open, a window boarded up and another window broken. Room 194 didn't have the heat on and had a dingy feeling. Room 197 had the heat on and we were going to stay in that room but the door frame appeared to have been kicked in, leaving barely enough wood for the door latch to catch. We decided to get a room at the Hampton Inn. We had booked car, flight and room through Expedia.

I waited 40 minutes and finally security checked me in. Nobody was in office. Some people are living here and they are very noisy

Dark, smelly, dingy, dirty unsafe

Goood quiet place

Quiet,Security on the property nice size rooms. pretty clean

Dirty roaches noisy. Club next door. Ask for housekeeping never happened. You have to take your garbage out which wouldn’t be a problem if there were cans near SMDH!! Not as advertised bathroom was hale upgraded kitchen area also. And of course there were no other rooms!!

For the most part it’s nice here however the workers that clean the rooms are very loud and have some curiosity early mornings. It’s hard enough getting rest when couples have their domestic issues and cops are called now we gotta deal with loud argumentative workers early morning.

Enjoy the hood