Name: Red Roof Inn Atlanta-Norcross
Address: 5171 Brook Hollow Parkway, Norcross, Georgia, United States of America, Norcross, Georgia, US
Price range: US$54–US$71 per night
Rating: 6.13

What guests think

At Red Roof Inn Atlanta-Norcross, guest experiences vary widely: some mention clean rooms, comfortable beds, helpful staff, and convenient parking, while others report dirty, poorly maintained spaces with odors, pests, and broken fixtures affecting sleep and comfort.

Service feedback ranges from courteous and accommodating to rude and unhelpful, with complaints about check-in issues, deposits, and slow responses. The location is convenient to highways and shops, though some guests felt unsafe at night due to activity around the property. Amenities are basic, with no breakfast and limited coffee availability noted. Expect a bare-bones, budget stay with possible trade-offs in upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: parking is available and the property is pet-friendly. Several reviews note there is no breakfast and limited coffee availability; parts of the property feel dated.

Related guest reviews

2

haeng

1 Sept 2025

·

Stayed 1 night

No soap, no shampoo in the shower. Elevator was so old and terrible

8

Jason

13 Sept 2023

·

Stayed 1 night

It's spacious parking and very nice inside decor

2

Chris

13 Oct 2024

·

Stayed 1 night

A very dated facility. Need upgrades ASAP!

10

Devaras

12 Sept 2024

·

Stayed 1 night

Property has been updated since I last stayed there in 2019. Room was nice and new.

10

Bogdan

15 Sept 2025

·

Stayed 1 night

Very nice hotel , good parking super nice room.

10

Jadriana

16 Jun 2025

·

Stayed 1 night

It’s OK I like this hotel they allow dogs or cats

8

Greg

18 Jan 2024

·

Stayed 1 night

No soap or towels at the sink. No coffee maker. Dont start serving coffee in front till 7am. Rooms from the 60's. Not even a lamp at the sitting table.

6

Schalanda

29 May 2025

·

Stayed 1 night

This place has improved

8

Eboni

7 Oct 2024

·

Stayed 1 night

They seem like they need to renovate but they keep the rooms clean.

6

Christina

27 Jan 2025

·

Stayed 1 night

Bathroom was nasty. TV didnt work. Phone didnt work. Heating/cooling system outdated. No breakfast or coffee.

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Cleanliness

Cleanliness feedback is mixed but trends negative, with recurring reports of dirty rooms, stains, odors, and pests such as roaches and fleas. Some guests did find their rooms clean.

Related guest reviews

2

Princess

22 Sept 2023

·

Stayed 1 night

I stayed with my three kids for one night and it was the worst place we ever stayed.. staff was nice when we first got in the room there wasn't a microwave so I went to the office and the maintenance man brought one up but what got me was I didn't know if it was human poop or dog poop on the wall in room 224 that is very nasty top sheets was nasty and my kids complained about everything that night which was a first I wouldn't stay here again at all property was nasty I mean eeeewwww BIG NO don't stay here unless you don't mind nasty ..

2

Annie

1 Oct 2023

·

Stayed 1 night

Dead bugs in room AC unit didn't have any buttons beds was dirty sheets was dirty like old blood stains never going here again

4

Kirky

10 Sept 2025

·

Stayed 4 nights

Cleanliness of the room, had roaches running all over the room, went to complain & nothing was done. In ma opinion i should b compensated for ma poor stay there.

2

Donna M

18 May 2024

·

Stayed 2 nights

I arrived in my room and the curtains were torn, the floor had not been swept, the caulking around the tub was black with mildew and there was so much hair in the drain of the tub. It was nasty.

2

Joseph

1 Oct 2023

·

Stayed 1 night

This place is horrible the pictures on the website look way better than they do in person which is what made me reserve a room. The room I received was nasty just beyond dirty stains on the bed, flys and nats where all in the room, the appliances where old and had stains on them, as well as the tv didn’t work I called the front office no one answered the phone I even went to the office and complained about the room and instead of giving me another room she decided to send maintenance to fix the problem they told me they couldn’t fix the problem and go get my money back cause this place is horrible they had to tell the lady in the front room to give me another room. I give this place a 0 out of 10 will never be staying here again EVER

2

Kenneth

20 Jul 2023

·

Stayed 1 night

There was mold in the room, a stain in the sheets and the water wiuld not get hot.

2

Sungmin

9 Oct 2024

·

Stayed 1 night

Dirt all over the room. Not recommended

2

Tyrell

27 Oct 2024

·

Stayed 1 night

Tv was unplugged room was dirty

2

Shawn

18 Jun 2023

·

Stayed 1 night

When approaching my room there was trash alllll over the floor. I had to step over scattered trash in order to find my room. There was a pizza box fillled with molded pizza directly in front of my door that I had to kick out of the way. As soon as I walked in the floor was sticky and wet so I decided to never take my shoes off. When laying down I found 3 gnats under the cover but ignored them because I assumed the came in from the door. When trying to go to sleep I noticed a large ROACH crawl up the wall that survived my attack. It’s hard to sleep because of all the bugs and dirty sheets. There’s brown stuff on my sheets that look like feces. This is truly insane! I almost want to go sleep in my rental car but I don’t like wasting money. I just might do that and only use this room for the restroom. I’ll checking out as soon as I can!

2

Jeanie

15 Aug 2023

·

Stayed 1 night

This place was filthy

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Rooms

Rooms feel dated with frequent maintenance issues (leaking plumbing, weak AC, and nonworking TVs/phones) and occasional smoke odors. Some guests found the beds comfortable and Wi-Fi strong, but noise was reported at times.

Related guest reviews

6

Vanessa

29 May 2024

·

Stayed 1 night

The rooms were very clean for the price and it surprised me, but there were people standing outside all night, long talking really loud on their phone

8

regina

26 Nov 2025

·

Stayed 1 night

The room was clean Staff was courteous and accommodating. The Bed gave a good night sleep.

6

Tammy

6 Oct 2025

·

Stayed 2 nights

The sink ran continuously and the dripping sound made it difficult to sleep.

4

Yaseen

17 Oct 2024

·

Stayed 1 night

Shower drain overflowing, cold water, no heater, broken wall outlets,

6

Jesi

14 Jul 2024

·

Stayed 3 nights

Sinks were new. Bed was comfortable. Everything else has quite a bit of age and you can see the wear. Room was a sexond floor king, spacious, microwave and fridge. Comfortable. Busy on the weekend.

4

Nicholaus

16 Feb 2023

·

Stayed 1 night

Air conditioning controls were broken. Room had pungent odor of cigarettes, bleach and fabuloso. Of course it's a non smoking room.

8

regina

25 Nov 2025

·

Stayed 1 night

The BED gives a good night sleep. Staff was accommodating the room was clean and no bugs.

6

Jessica

7 Jun 2025

·

Stayed 1 night

Overall, it wasn't horrible. We checked in at almost 10pm and checked out by 7:30am. Just needed a place to sleep for the night and it served that purpose. The only issues we had was that the shower had one of the curved shower rods and instead of curving outwards, it curved down (like a smile) so the shower curtain would slide down to the center. This caused a lot of water to get on the floor. I fought with the curtain as much as I could while bathing, but the floor was still quite soaked. Secondly, when we woke up, the AC had leaked all over the floor on that side of the room. I cleaned it before my husband woke up so he wouldn't slip and fall. It had leaked and water was from the AC to our bed and also to the door. Otherwise, it was okay.

6

Christina

27 Jan 2025

·

Stayed 1 night

Bathroom was nasty. TV didnt work. Phone didnt work. Heating/cooling system outdated. No breakfast or coffee.

10

Michael

3 Jul 2024

·

Stayed 2 nights

Very nice room. Clean and strong WiFi

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: while some guests describe courteous, helpful staff and easy check-in, many report rudeness, denied check-ins, deposit/refund disputes, and poor issue resolution.

Related guest reviews

2

Jamal

17 Jun 2025

·

Stayed 1 night

Paid online and wants I arrived the front desk lady choose not to check me in and a few other guest. There was no reason at all why but the cops was called. When they arrived they told us the front desk lady constantly gives them problems and ignores people that she chooses in her mind that doesn’t need to stay at the hotel. Had to find another hotel last minute after a long travel without receiving a refund or explanation. Don’t recommend this location.

2

Robert

7 May 2025

·

Stayed 1 night

I would give negative stars if I could. I accidentally selected a smoking room even though I don't smoke. I asked the little indian woman at the front desk to change it to a non smoking room thinking it wouldn't be that big of a deal. She said they require a $50 deposit to change my room. I said fine and handed her my debit card, but then she said "oh no, it has to be cash". I'm not stupid, so I said I don't have $50 in cash. Then she said they dont have any non smoking rooms. There was glass between us, but there is a microphone on her side and a speaker on the customer side. She turned up the microphone to make really loud feedback noise in the room just to drown me out. She said something into the microphone, and I put my hand over the speaker so I could talk and said I want to cancel my reservation. She said I had to talk to Expedia. I called Expedia, and they said they can't refund it until the hotel refunds it, but they'll call the hotel. So they called the hotel and the woman answered the phone. She told Expedia that they don't have any non smoking rooms, and that she couldn't refund it, a manager has to do that, then walked out of view. Expedia relayed that info to me, and said they will call them the next day to talk to a manager to get a refund. They finally called me back today to say that they have called every day, and that apparently there is never a manager there. So they basically stole my money, I still haven't received a refund. Stay away from this place.

6

Clavear

7 May 2024

·

Stayed 1 night

Ok stay, turned to a poor stay. I booked an additional night as I didn’t think it was bad enough to switch hotels and didn’t want to pack all my stuff back up. However, when I went to the front desk to let them know, I was told I’d have to check out at regular check out time(11am) and check back in at 3pm. How ridiculous to make someone to check out for 4 hours and check back in. Why inconvenience a paying customer and also yourself. That’s an extra room to clean. It doesn’t make financial sense. And since I had to pack up anyway, you lost this paying customer and I booked at a much better hotel for only $3 more!! Closer to city, nicer rooms, and a decent free breakfast(waffles, cereal, fruit, yogurt, juices etc). So overall, this is an hotel, no perks, needs a remodel and some pest extermination.

2

Rich

15 Jan 2025

·

Stayed 2 nights

They refused to check me in after booking online for December 15 and 16. The excuse given was the system was still on December 14 at 5am on the 15th. So i canceled the booking and on the app and never got my money back. Now nobody has a record of my cancelation and I'm out hard earned money for a place i didn't even stay at. Never again will i use hotels.com

2

Lloyd

24 Nov 2023

·

Stayed 5 nights

Staff was very rude and the room was not clean. The telvision was not working and the staff refused to come and check it out.The man that worked in the morning was very rude and belligerent. I also never received my deposit back.

10

Moton

29 Oct 2025

·

Stayed 1 night

Easy check in process

2

Daniel

22 Aug 2024

·

Stayed 1 night

I asked for a clean room because all dusty and the lady told me go to a fancy hotel, And she throw my ID against the window telling me that she was going to call the police I stay in the property for an hour waiting for the police And never show up Because I didn’t do anything bad My recommendation avoid this hotel Extremely bad service and nasty I lost my money booking this hotel

10

Marcus

7 Aug 2025

·

Stayed 1 night

What I loved most from being a frequent guest at this hotel is that I not only have a favorite room to stay in, but I was also able to stay there upon request with the staff. Really made my day!

10

Marcus

16 Aug 2025

·

Stayed 1 night

Always wonderful staff

6

Valencia

25 Sept 2025

·

Stayed 2 nights

Staff was very helpful

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AI-generated summary based on recent guest reviews

Location

Convenient to highways, gas stations, and restaurants, and easy to find. However, multiple reviews mention late-night activity and safety concerns around the property.

Related guest reviews

4

Christal

29 Jun 2023

·

Stayed 1 night

This property is not the safest... come 10pm, you got gang members walking in a group with ski masks around the parking lot... the room itself is dirty and unstocked. Bedding smells unclean... ive always been a faithful customer to red roof. But this one is awful.

6

Vanessa

29 May 2024

·

Stayed 1 night

The rooms were very clean for the price and it surprised me, but there were people standing outside all night, long talking really loud on their phone

2

Rachel

9 Nov 2024

·

Stayed 2 nights

There was trash all over the property and the condition of the room was dilapidated. Felt very unsafe.

6

Jesi

14 Jul 2024

·

Stayed 3 nights

Sinks were new. Bed was comfortable. Everything else has quite a bit of age and you can see the wear. Room was a sexond floor king, spacious, microwave and fridge. Comfortable. Busy on the weekend.

2

Matt

21 Aug 2025

·

Stayed 1 night

Its hard to rate this property without using foul language. Sh#thole is not nearly strong enough to express the state of this place. There is rempant drug use out in the open, the police regularly pull through the parking lot and i witnessed them harass this poor guy that had gone to pick up some food and was eatibg in his car before going back to his room. The ceiling in my room was sagging literally 10 to 12 inches and i was worried it might fall in on me. I had the air conditioner on full blast the entire time i was there and the temprrature actually rose several degrees. On the positive side, if you need a room and only have 50 bucks, this is the place.

8

Byron

11 Mar 2024

·

Stayed 1 night

Like the area

4

RODERICK L

10 Feb 2025

·

Stayed 2 nights

The property is conveniently located to gas stations, restaurants, and the internstate. The room was just okay; there were broken or missing appliances, paint in the sink, and the tub didn't look clean.

6

Jazmina

21 Feb 2024

·

Stayed 1 night

The location was easy to find.

10

Claudia

9 Jul 2023

·

Stayed 1 night

I saw many people surrounding and observing the hotel in the corridors

6

Riachrd

16 Sept 2025

·

Stayed 1 night

Convenient location. Decent price.

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Dining

Very limited on-site options: reviews note no breakfast and limited coffee, with no in-room coffee makers mentioned.

Related guest reviews

8

Greg

18 Jan 2024

·

Stayed 1 night

No soap or towels at the sink. No coffee maker. Dont start serving coffee in front till 7am. Rooms from the 60's. Not even a lamp at the sitting table.

6

Christina

27 Jan 2025

·

Stayed 1 night

Bathroom was nasty. TV didnt work. Phone didnt work. Heating/cooling system outdated. No breakfast or coffee.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$56
February	US$57
March	US$56
April	US$50
May	US$51
June	US$66
July	US$62
August	US$60
September	US$57
October	US$55
November	US$60
December	US$57

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $54	16 $58	17 $58	18 $65	19 $65
20 $60	21 $59	22 $58	23 $58	24 $58	25 $66	26 $66
27 $61	28 $60	29 $59	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $64	3 $64
4 $59	5 $57	6 $57	7 $57	8 $56	9 $69	10 $64
11 $60	12 $57	13 $57	14 $56	15 $57	16 $64	17 $66
18 $60	19 $63	20 $57	21 $63	22 $58	23 $71	24 $65
25 $60	26 $57	27 $62	28 $62	29 $59	30 $64	31 $65

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed, Smoking

Superior Room, 1 King Bed, Smoking

Deluxe Room, 1 Queen Bed, Accessible (Roll-In Shower)

Deluxe Room, 2 Queen Beds, Smoking

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Red Roof Inn Atlanta-Norcross

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