Name: Best Western Plus University Park Inn & Suites
Address: 2500 University Boulevard, Ames, Iowa, United States of America, Ames, Iowa, US
Price range: US$93–US$333 per night
Rating: 8.52

What guests think

Across reviews of Best Western Plus University Park Inn & Suites, travelers praise friendly staff, convenient location near Iowa State, quiet rooms, and a solid hot breakfast, while noting recurring pool or hot tub closures and occasional maintenance issues.

Many guests describe the property as clean, though some note worn hallway carpets, occasional odors, or small fixes needed. Rooms are comfortable yet somewhat dated for a few, and several reviews mention thin doors and limited TV channel selection. Event weekends can bring steep rates and tougher access around campus. Overall, expect a practical, convenient stay near campus with solid basics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub availability is inconsistent, with several closures, temperature issues, or a run down pool area reported. Fitness room and lobby coffee machine earn positives; one elevator outage noted.

Related guest reviews

8

Robert

28 Dec 2024

·

Stayed 1 night

comfortable rooms, very good breakfasts. pool closed

10

Kimber

23 Jun 2025

·

Stayed 1 night

We stopped here last minute on a road trip and it was the nicest hotel of our 6 days!! Pool, Hot Tub, clean room, clean bathroom, all the amenities we needed. We were so impressed and it was affordable too. Would definitely stay there again and will be looking for Best Western Plus on more trips.

8

Elaine

21 Jun 2025

·

Stayed 1 night

Nice place to stay, very quiet, and excellent part of town right by Iowa State. The only downside is it’s a really big place, so you may have to walk far to get from your room to breakfast or the pool. It could use another elevator in the farther hall. But the pool and hot tub were nice, breakfast was okay, and I would stay here again.

10

Annie

31 May 2024

·

Stayed 2 nights

Staff very friendly, great breakfast, loved the fitness area!! Will definitely stay here everytime we come to visit my child in college!!

4

Helen

9 Mar 2025

·

Stayed 1 night

Pool was closed for renovation but we were not made aware before we booked

10

Laura M

28 Jan 2025

·

Stayed 1 night

Got exactly what we expected. Clean room, breakfast was fine, hotel was quiet. No complaints! Pool is closed rn for some type of construction, just fyi.

6

Shannon

7 Mar 2025

·

Stayed 1 night

The pool and hot tub was not in service. Breakfast was good. Towels and sheets had a weird smell and did not smell like they were washed.

8

Daniel

5 May 2025

·

Stayed 1 night

We stay at this hotel one time a month on business. The breakfast is always well done. Love the coffee maker machine. Prices for this hotel are also reasonable.

6

Terri

18 May 2025

·

Stayed 2 nights

Our stay was disappointing, especially given the high rate we paid for graduation week. After a long day of graduation the day before and packing/loading the moving van throughout the day, we were eager to use the hot tub, only to find it scalding hot—completely unusable. I normally enjoy the water quite hot but this was dangerously hot and we could not get into the water even after trying to give our feet and legs time to acclimate to the temperature. Despite multiple attempts and inquiries, we were met with rudeness and dismissiveness from the front desk. Staff insisted it had been checked and was 102°F, but it clearly wasn't. I asked if the temperature could be re-tested but was told that no maintenance was available, When asked if there was any chance that we could just use the temperature gauge to verify we were basically dismissed . Very disappointing experience but I guess now we knew why we had not seen anybody in the hot tub throughout the duration of our stay.

8

Bruce

13 Nov 2024

·

Stayed 1 night

A dog friendly hotel with a great area for dogs to walk and go potty. Conveniently located for dining, fuel, etc. Friendly staff. Good breakfast. My only complaint is that the pool area is run down. The painting on the concrete surrounding the pool is peeling off and looks awful.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise overall cleanliness, but consistency varies. Recurring complaints include worn or dirty hall carpets, odors or smoke smells, slow draining tubs or sinks, occasional mold or peeling paint, and infrequent housekeeping during multi night stays.

Related guest reviews

10

Pamela

8 Aug 2024

·

Stayed 1 night

This hotel was clean. Grounds were clean.

2

Angie

18 Oct 2024

·

Stayed 1 night

The pool and hot tube were gross and there was black mold on the ceiling. It smelled terrible in the pool room. The rooms were ok but very small.

6

Julie

23 Jun 2025

·

Stayed 2 nights

First room we checked in had dirty towels hanging on the door, toilet was running when we walked in. Went back to front desk and the staff was less then apologetic and said she would come get the towels! I was like how do I know the room was cleaned??

6

Viengmanivone

20 Jun 2025

·

Stayed 1 night

Our room had no bedsheets, the pillows have stains. The sink was plugged up. There was like burn mark on the mattress cover, like someone had smoked in it. The upstairs room was loud, and you can hear both rooms next doors. You can hear every door slammed. I am not impressed.

6

Kathleen

3 Mar 2024

·

Stayed 3 nights

Disappointed that in a 3 night stay we received new towels once, garbage taken out once, otherwise bed was never made, no new coffee provided, just the bare minimum.

2

Mary

8 Aug 2024

·

Stayed 1 night

Every room smelled of cigarettes and we moved twice and they had all of their outside designated smoking areas right where people enter/exit the buildings. This was supposed to be a nonsmoking hotel! Also, every trash was overflowing and construction men walked by my window at 0700!

10

Brittany

5 Sept 2025

·

Stayed 2 nights

Hotel was quiet and clean. It was convenient for what we were there in town for.

10

Rachel

18 Nov 2025

·

Stayed 1 night

The staff were all great and everything was cozy and clean. The breakfast was very nice with a good variety. I'd stay there again for sure!

8

Gina

22 Dec 2024

·

Stayed 1 night

Dated, but very clean.

6

ELIZABETH

21 Nov 2024

·

Stayed 1 night

There were a lot of things that should have been cleaner. All the door jams to every room were dirty and hadn't been cleaned in some time. The carpet in the hallways was needing replaced. The paint on the ceiling in the bathroom was all peeling off and the tub would hardly drain so you had to stand in water over your feet to shower. The lobby was super clean and cute but the rest of the interior needed work and better cleaning

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and quiet, with some suites and spacious layouts. Several guests found them dated or compact with thin doors allowing hallway noise, and multiple reviews cite limited or poor TV channel selection.

Related guest reviews

10

Joseph

11 Mar 2025

·

Stayed 3 nights

Overall, it was a great property. The rooms were spacious and clean, and I liked how quiet the room was, overall. I will definitely be staying here again.

6

Kiera

26 May 2024

·

Stayed 1 night

Average. Nothing fancy. Very few tv channels.no AS. Room to expensive to be that mediocre

6

Marilyn

24 Apr 2024

·

Stayed 1 night

The room was okay but not at all as I expected with the rating that Expedia listed for the motel. Room was crowded, bathroom small, bathtub old, and lighting inadequate. There was also a chemical smell in the room that bothered me. Breakfast was okay but somewhat limited.

8

Julie

21 Jun 2025

·

Stayed 3 nights

Their continental breakfast is good. Rooms were clean. The only thing that i didnt like about the hotel was the television. Not very many selections and the channels came in like they were from the seventies. Not clear at all. Also no guide so no way to tell what the channels were until you clicked through them.

10

Ruth

27 Jul 2025

·

Stayed 2 nights

Comfortable layout for king rooms, with separate sofa area and bed area. Quiet, updated.

6

Viengmanivone

20 Jun 2025

·

Stayed 1 night

Our room had no bedsheets, the pillows have stains. The sink was plugged up. There was like burn mark on the mattress cover, like someone had smoked in it. The upstairs room was loud, and you can hear both rooms next doors. You can hear every door slammed. I am not impressed.

8

Heidi

9 Mar 2025

·

Stayed 2 nights

This hotel is clean and I love the close location to Iowa State campus. The room doors could stand to be replaced. They are lightweight and wood and block no sound. You could hear every conversation in the hallway. There’s also a big enough gap between the door and the door jam that I could see light into the hall.

8

Charles

5 Jan 2024

·

Stayed 1 night

A nothing special hotel. Nice enough , but nothing is over the top. TV is certainly dated. Furnished on a budget. Clean and comfortable.

10

Linda

3 Oct 2024

·

Stayed 1 night

Very nice staff at check-in and checkout. We had a suite, which allowed more space. But there was no room division for privacy if needed. The mattress need replacing, rolled to one side. There could be be more detailed cleaning. Really liked the airconditioner/heater with the temperature and fan control. We love having a constant fan blowing to provide noise control inside and out. It was anEXCELLENT buffet breakfast, with plenty of room for seating and the food/coffee was spread out in 3 room areas. The omelets and sausage were restaurant quality. Many food choices provided. Good location to the college campus, restaurants and freeways.

8

Adam

9 Nov 2023

·

Stayed 1 night

Front desk check in was fast and friendly, room was clean and comfortable (a bit humid, had to turn the heat up to dry out the air). Only complaint was that the TV remote channel up/down buttons didn't work. Breakfast was powdered eggs and decent bacon, usual continental stuff (fruit, yogurt, oatmeal etc). 8/10, would stay again.

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Service

Service is frequently described as friendly and helpful at the desk and breakfast, though experiences are inconsistent. Repeated complaints cite rude or unavailable staff, weak communication about facility outages or charges, and slow follow up on issues.

Related guest reviews

10

Andrea

21 Jan 2024

·

Stayed 2 nights

The staff was amazing. Loved our stay.

4

Karole

27 Oct 2024

·

Stayed 1 night

The property is fine. The individual checking me was not interested in welcoming travelers. She didn't break a.smile once, she gave us a room as far away from the elevator as possible (we're in our 70's), she didn’t bother to tell us about breakfast, and directed us to park in the back of the hotel, when parking in the front (plenty of spaces) was actually closer to our room. An exhausting individual.

4

holly

2 Sept 2024

·

Stayed 2 nights

One day of our stay the pool did not open due to us being told maintenance staff needed to check the levels and hadn't come in yet. The one day of our stay it did open, we got to the pool at 10am, no towels and they did not stock them. In our room our shower curtain was covered in dirt as if someone muddy took a shower and it never was cleaned. No housekeeping service in our room during our multiple day stay. Staff walking around on cell phones. Our door keep stopped working on our second night. We went to the front desk and rude customer service telling us its our own fault for keeping it in pocket. We didn't ask about fault or accuse anyone, only asked if room key could be reprogrammed.

2

Amanda

13 May 2024

·

Stayed 2 nights

Horrible and rude front desk staff

10

Grant

4 Aug 2025

·

Stayed 5 nights

What a wonderful trip we had. Staff was always so friendly and helpful. Breakfast was fantastic! Hot meal every morning.

10

Maggie R S

1 Jun 2023

·

Stayed 2 nights

Great and helpful staff!

10

Umang

8 Jan 2025

·

Stayed 1 night

It was great customer service

6

Terri

18 May 2025

·

Stayed 2 nights

Our stay was disappointing, especially given the high rate we paid for graduation week. After a long day of graduation the day before and packing/loading the moving van throughout the day, we were eager to use the hot tub, only to find it scalding hot—completely unusable. I normally enjoy the water quite hot but this was dangerously hot and we could not get into the water even after trying to give our feet and legs time to acclimate to the temperature. Despite multiple attempts and inquiries, we were met with rudeness and dismissiveness from the front desk. Staff insisted it had been checked and was 102°F, but it clearly wasn't. I asked if the temperature could be re-tested but was told that no maintenance was available, When asked if there was any chance that we could just use the temperature gauge to verify we were basically dismissed . Very disappointing experience but I guess now we knew why we had not seen anybody in the hot tub throughout the duration of our stay.

6

roberta

13 Aug 2024

·

Stayed 2 nights

The hotel was clean and the staff was nice. However, the night before check out, we noticed a water leak from the ceiling on the 1st floor. The next morning, when we got up and went to take a show, there was no water. The provided no warning they were turning the water off to fix the leak. The leak of course was not their fault. They should have communicated to people staying that they were going to be turning the water off to fix the problem. My daughter was in the shower and the water went off and she had shampoo in her hair. They should have warned people so that you could have either not showered or got it done before the water went off.

2

Cole

15 Jan 2025

·

Stayed 1 night

The front desk lady charged me a second time. I already paid pre-stay. Then she swipes my card for "incidentals". Only to have been charged for the same room AGAIN.. then i have to call for 10/15 minutes to figure out why. Zero stars.

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AI-generated summary based on recent guest reviews

Location

Highly convenient for Iowa State, with many walking or driving just minutes to campus and stadiums, and handy to Highway 30; the area feels quiet and safe. A few note game day road closures or minor traffic noise.

Related guest reviews

10

Iliana

24 Aug 2025

·

Stayed 1 night

It's a great hotel, close to the university and shipping. Quiet and safe area.

8

Dirk

20 Oct 2024

·

Stayed 1 night

Close enough to walk to the football game. Fairly quiet for being full occupancy, nice staff, easy parking, spacious room.

10

Kami

1 Sept 2025

·

Stayed 1 night

Close to the stadium and easily could have walked.

10

Ned

20 Aug 2025

·

Stayed 1 night

Super convenient to campus

4

Margie

1 Dec 2024

·

Stayed 1 night

This hotel was almost impossible to access as most roads were closed for the Iowa State football game. It took 15 minutes of driving through other hotel and random parking lots to finally access. Upon checkin, we were rudely told the pool and hot tub were out of order. This is one of the reasons we chose this particular hotel. The kids love to swim. The shower bathtub was a re-bath and sounded like the floor was giving out. The mattress was very uncomfortable. The breakfast had out of order waffles. Overall, not a good stay.

10

Olivia

2 Feb 2024

·

Stayed 1 night

Will definitely be staying here again! Love the convenient location to highway 30 and Ames amenities.

10

David

15 Oct 2024

·

Stayed 2 nights

Clean room. Had all the necessary amenities. Great location, close to campus.

8

Matt

24 Jun 2023

·

Stayed 2 nights

Proximity to ISU.

8

Matthew

18 Aug 2024

·

Stayed 2 nights

This is a good place stay if your coming into town for football, basketball, etc. It's less than 3 min from campus

8

Rebecca

17 Jul 2024

·

Stayed 2 nights

Nice place near Iowa State.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns frequent praise for variety and hot options, with many calling it excellent. However, multiple reviews mention items running out, some dishes served cold or overcooked, and overall quality varying by day.

Related guest reviews

6

Lisa

17 Nov 2024

·

Stayed 1 night

Breakfast was poor. Limited options. Also tub & sink drained very slow. Room was clean & comfortable

10

Michele

10 May 2024

·

Stayed 1 night

The staff was very helpful. The breakfast was good. We would stay there again.

10

Joseph

14 Aug 2023

·

Stayed 1 night

Good breakfast

10

Grant

4 Aug 2025

·

Stayed 5 nights

What a wonderful trip we had. Staff was always so friendly and helpful. Breakfast was fantastic! Hot meal every morning.

8

Melissa

20 Jul 2024

·

Stayed 1 night

The hotel is beautiful, you feel like home. The room and bathroom were both clean and nothing was broken. The bed and pillows were very soft, prefer more of a firm bed/pillow but nothing wrong with them. The pool and hot tub were relaxing and weren't overpowering of Chlorine. Bonus. The biggest issue we had was the breakfast. The biscuits for the biscuits and gravy were rocks, at first we thought them to be decorations. But no, they were just hard. The ham, we assumed it was ham, was burnt. The potatoes were supposed to be fried but were more of a mush. There was cream cheese but no bagels. No sugar free options for jelly or syrup. The apples were mostly bruised. We love staying at Best Westerns but this breakfast was truly a dud.

10

Natalie

21 Jun 2025

·

Stayed 1 night

What a great place! Super friendly and welcoming. The breakfast was better than what’s typical. Families all looked so happy!

10

Rachel

18 Nov 2025

·

Stayed 1 night

The staff were all great and everything was cozy and clean. The breakfast was very nice with a good variety. I'd stay there again for sure!

8

Michael P

17 Aug 2024

·

Stayed 2 nights

Breakfast was supposed be served until 10:00 by 9:30 everything had run out and nothing was refilled, but at 10:01, the property staff walked out of the kitchen with full plates of hot food.

10

Steven

23 Feb 2025

·

Stayed 1 night

It is an older facility that has been well maintained, and that all my requirements it was good for the price. The bed was excellent as well as the pillows. The soap and shampoo were the highest quality. Breakfast was a little disappointing. I had a circular fried egg that included red and green peppers which is something I cannot eat. However, there was enough to make a good breakfast.

8

Adam

9 Nov 2023

·

Stayed 1 night

Front desk check in was fast and friendly, room was clean and comfortable (a bit humid, had to turn the heat up to dry out the air). Only complaint was that the TV remote channel up/down buttons didn't work. Breakfast was powdered eggs and decent bacon, usual continental stuff (fruit, yogurt, oatmeal etc). 8/10, would stay again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$77
February	US$92
March	US$111
April	US$124
May	US$132
June	US$109
July	US$111
August	US$134
September	US$152
October	US$126
November	US$111
December	US$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $138	17 $116	18 $233	19 $224
20 $93	21 $104	22 $113	23 $104	24 $107	25 $261	26 $333
27 $98	28 $107	29 $106	30 $120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $109	2 $242	3 $242
4 $100	5 $109	6 $144	7 $145	8 $109	9 $133	10 $117
11 $113	12 $124	13 $109	14 $109	15 $113	16 $150	17 $151
18 $111	19 $113	20 $110	21 $111	22 $110	23 $278	24 $275
25 $126	26 $109	27 $111	28 $110	29 $113	30 $256	31 $256

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Monthly average prices

About this property

Location

Room options

Family Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly;With Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator

Suite, 1 King Bed, Refrigerator & Microwave

Executive Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Refrigerator

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus University Park Inn & Suites

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Prices for upcoming dates