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Hotel Tramonto Mazatlan

From

US$80

/ night

Hotel Tramonto Mazatlan - Image 1

Hotel Tramonto Mazatlan - Room

Hotel Tramonto Mazatlan - Room

Hotel Tramonto Mazatlan - Reception

Hotel Tramonto Mazatlan - Pool

Select dates to see prices and availability

From

US$80

/ night

About this property

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a communal living room.

Location

504 Avenida Playa Gaviotas, Zona Dorada, Mazatlán, Sinaloa, Mexico

Punta Camaron Beach (0.1 Miles)

Islands and Protected Areas of the Gulf of California (0.1 Miles)

Islas de Mazatlan Ecological Reserve (0.1 Miles)

Sea Shell City Museum (0.2 Miles)

Playa Sábalo (0.4 Miles)

MonteCarlo Casino (0.5 Miles)

More location info

Room options

6

Comfort Room, 2 Queen Beds

Room details

2 Large Double Beds

Sleeps 4

Air Conditioning

Wi-Fi (Free)

Private Bathroom

10

Luxury Suite, 2 Bedrooms

Room details

2 Large Double Beds

and

1 Sofa Bed

Sleeps 5

Balcony

Air Conditioning

Wi-Fi (Free)

Kitchen

5

Standard Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 2

Air Conditioning

Wi-Fi (Free)

Private Bathroom

8

Presidential Room

Room details

2 Extra-Large Double Beds

,

2 Large Double Beds

and

2 Sofa Beds

Air Conditioning

Wi-Fi (Free)

Kitchen

4

Comfort Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 2

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

2

Studio Suite

Room details

2 Large Double Beds

Sleeps 4

Balcony

Air Conditioning

Wi-Fi (Free)

Kitchen

8

Luxury Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 2

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

7

Luxury Room, 2 Queen Beds

Room details

2 Large Double Beds

Sleeps 4

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

6

Comfort Room, 2 Bedrooms

Room details

1 Extra-Large Double Bed

and

2 Large Double Beds

Sleeps 6

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

4

Standard Room, 2 Queen Beds

Room details

2 Large Double Beds

Sleeps 4

Air Conditioning

Wi-Fi (Free)

Private Bathroom

6

Junior Suite, 1 King Bed with Sofa Bed

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 3

Balcony

Air Conditioning

Wi-Fi (Free)

Kitchen

7

Deluxe Suite

Room details

4× Large Double Beds

Sleeps 8

Air Conditioning

Wi-Fi (Free)

Refrigerator

Guest reviews of Hotel Tramonto Mazatlan

9

Superb

Based on 168 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At HOTEL TRAMONTO MAZATLAN, guests praise the convenient beachside location and some comfortable, modern rooms, but recurring complaints cite slow or broken elevators, limited parking, inconsistent housekeeping, and the absence of an on-site restaurant or bar.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

At HOTEL TRAMONTO MAZATLAN, guests praise the convenient beachside location and some comfortable, modern rooms, but recurring complaints cite slow or broken elevators, limited parking, inconsistent housekeeping, and the absence of an on-site restaurant or bar.

Service feedback is mixed, with some friendly, helpful staff noted alongside slow check-in and unresponsive or rude reception at times. Facilities draw criticism for small or crowded pool areas and scarce loungers, with some maintenance issues reported. Room experiences vary widely, from spacious suites with ocean views to compact, interior rooms without windows. Expect a convenient base with uneven operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is limited and may require paid options, elevators are slow or frequently out of service, and there is no on-site restaurant or bar. Pool areas feel small or crowded and loungers/umbrellas are scarce, with some maintenance issues reported.

Related guest reviews

8

Valles

14 May 2024

·

Stayed 3 nights

El hotel tiene buena ubicación, le falta área d playa , no hay donde sentarse, playa muy sucia … no limpian, área común de alberca es pequeña, los cuartos bien muy amplios, solo faltan más espejos y sillas en balcones, no tienen mucha opción de comidas

El hotel tiene buena ubicación, le falta área d playa , no hay donde sentarse, playa muy sucia … no limpian, área común de alberca es pequeña, los cuartos bien muy amplios, solo faltan más espejos y sillas en balcones, no tienen mucha opción de comidas

8

Malcolm

11 Mar 2024

·

Stayed 11 nights

The Tramonto hotel is very conveniently located within the Golden Zone which is ideal for beach access and Gold zone restaurants. The swimming pool and hot tub however are rarely heated and this is very disappointing to individuals who are sensitive to cold water.

The Tramonto hotel is very conveniently located within the Golden Zone which is ideal for beach access and Gold zone restaurants. The swimming pool and hot tub however are rarely heated and this is very disappointing to individuals who are sensitive to cold water.

8

Zulema

29 Jul 2024

·

Stayed 2 nights

Me gustó la calidez y atención de sus trabajadores Muy limpio No me gustó el estacionamiento No me gustó las puertas del elevador muy infuncionales

Me gustó la calidez y atención de sus trabajadores Muy limpio No me gustó el estacionamiento No me gustó las puertas del elevador muy infuncionales

4

sandra

29 Jul 2024

·

Stayed 3 nights

No parking was a total inconvenience, only 2 elevators for all including employees waited up to 25 minutes use elevators not enough tables and shade in pool area and no dining or bar open in hotel all 4 days i was there

No parking was a total inconvenience, only 2 elevators for all including employees waited up to 25 minutes use elevators not enough tables and shade in pool area and no dining or bar open in hotel all 4 days i was there

10

Julio

19 Mar 2024

·

Stayed 2 nights

Faltan más sombrillas en alberca, más lugar para estacionamiento

Faltan más sombrillas en alberca, más lugar para estacionamiento

6

oscar gerardo

26 Jul 2023

·

Stayed 4 nights

No tienen quien ayude con las maletas, Los pasillos para esperar elevador muy calientes Se batalla mucho para agarrar elevador Se inhabilitó la piscina por tres dias No hay servicio de restaurante. No hicieron limpieza de habitación por dos dias hasta que lo pedí.

No tienen quien ayude con las maletas, Los pasillos para esperar elevador muy calientes Se batalla mucho para agarrar elevador Se inhabilitó la piscina por tres dias No hay servicio de restaurante. No hicieron limpieza de habitación por dos dias hasta que lo pedí.

2

TSG

9 Aug 2024

·

Stayed 5 nights

Fue una mala y desagradable experiencia .!! desde el momento de la llegada, no hay estacionamiento suficiente, ocupas buscar un lugar lejos del hotel o pagar estacionamiento (150 x día), tardaron 3 horas para entregar habitación,(check in era 3 PM y hasta las 6 nos entregaron) según la estaban limpiando y al subir a la habitación , piso sucio , cajones con bolsas de Basura y botes de basura apestosos, Regadera del baño hechaba agua para todos lados menos hacia abajo. Personal de recepción se deslinda de cualquier cosa con excusas tontas , NO TE RESUELVEN NADA.. reservamos 5 noches y NUNCA NOS LIMPIARON LA HABITACION , cada día nos decían al rato suben a limpiar o mañana lo programamos .. NO TIENE BAR, NO TIENE SUFICIENTES CAMASTROS Y SOMBRILLAS, PERSONAL.DE "SEGURIDAD " PREPOTENTES Y MALEDUCADOS , alberca en mal estado, ELEVADORES NO DAN ABASTO PARA LA CAPACIDAD DEL HOTEL.DE REPENTE SE TRABAN, La verdad nada de lo que ofrecen en su publicidad es cierto... Pésima elección, POR EL PRECIO QUE PAGAMOS ME SIENTO ESTAFADO POR ESE "HOTEL" DE CERO ESTRELLAS....

Fue una mala y desagradable experiencia .!! desde el momento de la llegada, no hay estacionamiento suficiente, ocupas buscar un lugar lejos del hotel o pagar estacionamiento (150 x día), tardaron 3 horas para entregar habitación,(check in era 3 PM y hasta las 6 nos entregaron) según la estaban limpiando y al subir a la habitación , piso sucio , cajones con bolsas de Basura y botes de basura apestosos, Regadera del baño hechaba agua para todos lados menos hacia abajo. Personal de recepción se deslinda de cualquier cosa con excusas tontas , NO TE RESUELVEN NADA.. reservamos 5 noches y NUNCA NOS LIMPIARON LA HABITACION , cada día nos decían al rato suben a limpiar o mañana lo programamos .. NO TIENE BAR, NO TIENE SUFICIENTES CAMASTROS Y SOMBRILLAS, PERSONAL.DE "SEGURIDAD " PREPOTENTES Y MALEDUCADOS , alberca en mal estado, ELEVADORES NO DAN ABASTO PARA LA CAPACIDAD DEL HOTEL.DE REPENTE SE TRABAN, La verdad nada de lo que ofrecen en su publicidad es cierto... Pésima elección, POR EL PRECIO QUE PAGAMOS ME SIENTO ESTAFADO POR ESE "HOTEL" DE CERO ESTRELLAS....

8

Jessica

24 Apr 2024

·

Solo mejorar el servicio del elevador. Es muy tardado

Solo mejorar el servicio del elevador. Es muy tardado

8

David

4 Aug 2024

·

Stayed 3 nights

Lo único estacionamiento y los elevadores les falta

Lo único estacionamiento y los elevadores les falta

2

Robert

3 Aug 2024

·

Stayed 3 nights

The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do!

The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do!

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AI-generated summary based on recent guest reviews

Cleanliness

Housekeeping is inconsistent, with multiple reports of rooms not being cleaned during stays or prepared late at check-in. Several guests mention dirty floors or counters, pest issues, sewer odors, and one pool hygiene complaint, though some note clean rooms.

Related guest reviews

6

Felix

13 Nov 2024

·

Stayed 13 nights

Rooms was ok seen covers on drains maybe some type of bug infestation overall was ok will stay there again

Rooms was ok seen covers on drains maybe some type of bug infestation overall was ok will stay there again

10

Zoraida

15 Nov 2023

·

Stayed 4 nights

Es un hotel nuevo, tranquilo, limpio. Tiene una playa muy bonita y todo su alrededor lleno de restaurantes y tiendas.

Es un hotel nuevo, tranquilo, limpio. Tiene una playa muy bonita y todo su alrededor lleno de restaurantes y tiendas.

4

Ruperta

30 Sept 2024

·

Stayed 7 nights

The hotel is descent with really nice scenery other than that we had horrible customer service, housekeeping needs to do a better job with the upkeep and cleaning the room. Upon arrival the room seemed like it had not been cleaned. The floor and kitchen counters were super dirty. I had to request for them to clean it again. There was an infestation of aunts that practically kept me from cooking in the room which mind you has a stove and refrigerator, there was aunts all over the place. I guess the saying is true, you get what you pay for. I had higher expectations for a “resort”

The hotel is descent with really nice scenery other than that we had horrible customer service, housekeeping needs to do a better job with the upkeep and cleaning the room. Upon arrival the room seemed like it had not been cleaned. The floor and kitchen counters were super dirty. I had to request for them to clean it again. There was an infestation of aunts that practically kept me from cooking in the room which mind you has a stove and refrigerator, there was aunts all over the place. I guess the saying is true, you get what you pay for. I had higher expectations for a “resort”

2

Grace

27 Jul 2024

·

Stayed 5 nights

Over priced No restaurant service. People were just eating and drinking in the pool disgusting. The Rooms had no Chairs it was just a bad Hotel staff were very Rude!! Charge for the towel that was stolen from my chair while in the Jacuzzi since there was vomit in the pool I hated this place! Will never stay there

Over priced No restaurant service. People were just eating and drinking in the pool disgusting. The Rooms had no Chairs it was just a bad Hotel staff were very Rude!! Charge for the towel that was stolen from my chair while in the Jacuzzi since there was vomit in the pool I hated this place! Will never stay there

8

Ricardo López

26 Aug 2024

·

Stayed 5 nights

Pues en general todo bien. Solo que en 5 noches solo asearon la habitación una vez. No sé si sea por qué reserve por la aplicación y no pague lo que cobran por la habitación que rente. Por q si tengo entendido q la noche sale 3500-4000 por la habitación de 2 recamaras q rente y pues por aquí la conseguí a mitad de precio. Pero quitando ese inconveniente de la limpieza de la habitación todo estuvo muy bien

Pues en general todo bien. Solo que en 5 noches solo asearon la habitación una vez. No sé si sea por qué reserve por la aplicación y no pague lo que cobran por la habitación que rente. Por q si tengo entendido q la noche sale 3500-4000 por la habitación de 2 recamaras q rente y pues por aquí la conseguí a mitad de precio. Pero quitando ese inconveniente de la limpieza de la habitación todo estuvo muy bien

10

Martin

4 May 2024

·

Stayed 3 nights

Nice and clean property with friendly staff.

Nice and clean property with friendly staff.

8

Diego

7 Apr 2024

·

Stayed 2 nights

Good experience bathroom alittle dirty but overall good location

Good experience bathroom alittle dirty but overall good location

4

Adrian

28 Jul 2024

·

Stayed 6 nights

Mal atención en cuanto a la recepción. Mal manejo de la limpieza a veces te limpian y a veces no. La habitación que nos tocó precisamente la 207 tiene mal drenaje en el baño y sale todo el olor. Y te cierran la ubicación antes del medio dia

Mal atención en cuanto a la recepción. Mal manejo de la limpieza a veces te limpian y a veces no. La habitación que nos tocó precisamente la 207 tiene mal drenaje en el baño y sale todo el olor. Y te cierran la ubicación antes del medio dia

2

TSG

9 Aug 2024

·

Stayed 5 nights

Fue una mala y desagradable experiencia .!! desde el momento de la llegada, no hay estacionamiento suficiente, ocupas buscar un lugar lejos del hotel o pagar estacionamiento (150 x día), tardaron 3 horas para entregar habitación,(check in era 3 PM y hasta las 6 nos entregaron) según la estaban limpiando y al subir a la habitación , piso sucio , cajones con bolsas de Basura y botes de basura apestosos, Regadera del baño hechaba agua para todos lados menos hacia abajo. Personal de recepción se deslinda de cualquier cosa con excusas tontas , NO TE RESUELVEN NADA.. reservamos 5 noches y NUNCA NOS LIMPIARON LA HABITACION , cada día nos decían al rato suben a limpiar o mañana lo programamos .. NO TIENE BAR, NO TIENE SUFICIENTES CAMASTROS Y SOMBRILLAS, PERSONAL.DE "SEGURIDAD " PREPOTENTES Y MALEDUCADOS , alberca en mal estado, ELEVADORES NO DAN ABASTO PARA LA CAPACIDAD DEL HOTEL.DE REPENTE SE TRABAN, La verdad nada de lo que ofrecen en su publicidad es cierto... Pésima elección, POR EL PRECIO QUE PAGAMOS ME SIENTO ESTAFADO POR ESE "HOTEL" DE CERO ESTRELLAS....

Fue una mala y desagradable experiencia .!! desde el momento de la llegada, no hay estacionamiento suficiente, ocupas buscar un lugar lejos del hotel o pagar estacionamiento (150 x día), tardaron 3 horas para entregar habitación,(check in era 3 PM y hasta las 6 nos entregaron) según la estaban limpiando y al subir a la habitación , piso sucio , cajones con bolsas de Basura y botes de basura apestosos, Regadera del baño hechaba agua para todos lados menos hacia abajo. Personal de recepción se deslinda de cualquier cosa con excusas tontas , NO TE RESUELVEN NADA.. reservamos 5 noches y NUNCA NOS LIMPIARON LA HABITACION , cada día nos decían al rato suben a limpiar o mañana lo programamos .. NO TIENE BAR, NO TIENE SUFICIENTES CAMASTROS Y SOMBRILLAS, PERSONAL.DE "SEGURIDAD " PREPOTENTES Y MALEDUCADOS , alberca en mal estado, ELEVADORES NO DAN ABASTO PARA LA CAPACIDAD DEL HOTEL.DE REPENTE SE TRABAN, La verdad nada de lo que ofrecen en su publicidad es cierto... Pésima elección, POR EL PRECIO QUE PAGAMOS ME SIENTO ESTAFADO POR ESE "HOTEL" DE CERO ESTRELLAS....

8

Rigoberto

4 Mar 2024

·

Stayed 7 nights

It was very clean in safe and convenient area,

It was very clean in safe and convenient area,

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AI-generated summary based on recent guest reviews

Rooms

Room quality varies: some suites are spacious, comfortable, and offer ocean views, while others are small interior rooms without windows. Occasional maintenance or noise issues are noted (e.g., toilet or TV problems).

Related guest reviews

6

Natividad

22 Jul 2024

·

Stayed 2 nights

Rooms are really small, no windows - No view to the ocean or city. Will not stay there again.

Rooms are really small, no windows - No view to the ocean or city. Will not stay there again.

2

luis

6 Apr 2024

·

Stayed 4 nights

I love the ocean view and walking distance of everything rooms are spacious the only thing that made my who stayed feel not welcome due to the extremely bad sewer order I went down to the counter with a concierge. Several times kept sending maintenance I asked if they can relocate me and they said it was impossible due to the high value of customers, so I won one star for this place won’t be staying there again my clothes also Penetrated all my clothing, and couldn’t sleep definitely not quiet there was music playing all night long from Neighbor connected to his Bluetooth. I can hear his phone ring as well through the loud, speaker.

I love the ocean view and walking distance of everything rooms are spacious the only thing that made my who stayed feel not welcome due to the extremely bad sewer order I went down to the counter with a concierge. Several times kept sending maintenance I asked if they can relocate me and they said it was impossible due to the high value of customers, so I won one star for this place won’t be staying there again my clothes also Penetrated all my clothing, and couldn’t sleep definitely not quiet there was music playing all night long from Neighbor connected to his Bluetooth. I can hear his phone ring as well through the loud, speaker.

4

Esperanza

16 May 2023

·

Stayed 1 night

The bed was comfortable, TV did not work. Call service desk but phone line didn’t work. The service was not pleasant or accommodating. No staff available at checkout. Thank goodness I stayed there for one night.

The bed was comfortable, TV did not work. Call service desk but phone line didn’t work. The service was not pleasant or accommodating. No staff available at checkout. Thank goodness I stayed there for one night.

8

Valles

14 May 2024

·

Stayed 3 nights

El hotel tiene buena ubicación, le falta área d playa , no hay donde sentarse, playa muy sucia … no limpian, área común de alberca es pequeña, los cuartos bien muy amplios, solo faltan más espejos y sillas en balcones, no tienen mucha opción de comidas

El hotel tiene buena ubicación, le falta área d playa , no hay donde sentarse, playa muy sucia … no limpian, área común de alberca es pequeña, los cuartos bien muy amplios, solo faltan más espejos y sillas en balcones, no tienen mucha opción de comidas

8

Ana Isabel

11 Jun 2024

·

Stayed 1 night

El escusado no bajaba bien y el perchero del baño estaba suelto. Pero lo demás estaba en perfectas condiciones y una vista muy linda.

El escusado no bajaba bien y el perchero del baño estaba suelto. Pero lo demás estaba en perfectas condiciones y una vista muy linda.

8

Leonor

22 Feb 2024

·

Stayed 6 nights

Si está bien sólo hay que evitar las habitaciones que no cuentan con ventana alguna, ya que te la asignan y solicitas otra ya no te la dan

Si está bien sólo hay que evitar las habitaciones que no cuentan con ventana alguna, ya que te la asignan y solicitas otra ya no te la dan

10

José Guillermo Gómez

12 Jun 2024

·

Stayed 3 nights

Excelente servicio y me gustó mucho mi habitación con vista ala mar , el personal en general muy amable , las camareras excelente personas

Excelente servicio y me gustó mucho mi habitación con vista ala mar , el personal en general muy amable , las camareras excelente personas

4

ALVARO

31 Aug 2023

·

Stayed 3 nights

La habitación que me dieron carece de ventanas. Está en el medio del edificio. Demasiado pequeña. Hubiera podido conseguir algo mejor por el mismo precio. El check inn fue complicado y muy tardado. Nunca me regresaron mi INE que utilicé para identificarme. Ahora estoy en el proceso de solicitar una más. Nunca pienso volver a quedarme en ese hotel.

La habitación que me dieron carece de ventanas. Está en el medio del edificio. Demasiado pequeña. Hubiera podido conseguir algo mejor por el mismo precio. El check inn fue complicado y muy tardado. Nunca me regresaron mi INE que utilicé para identificarme. Ahora estoy en el proceso de solicitar una más. Nunca pienso volver a quedarme en ese hotel.

4

VIRGINA CAROLINA VILLANUEVA

25 Mar 2024

·

Stayed 2 nights

las habitaciones sin ventanas es horrible

las habitaciones sin ventanas es horrible

2

Jamie

25 Apr 2024

·

Stayed 5 nights

It needs to be clear that “no view” means NO WINDOW. It was dark and clammy in the room because there was no fresh air. Also the 1 of 2 elevators was usually broken and one time two men got stuck and had to wait 30 minutes to be rescued. The hotel is fine - not a real lobby but the pool area is ok and hanging in the hot tub was fun. Decent coffee place about 10 min walk. Not many dining options. The room itself was fine but no window? I wouldn’t have booked if I had known that.

It needs to be clear that “no view” means NO WINDOW. It was dark and clammy in the room because there was no fresh air. Also the 1 of 2 elevators was usually broken and one time two men got stuck and had to wait 30 minutes to be rescued. The hotel is fine - not a real lobby but the pool area is ok and hanging in the hot tub was fun. Decent coffee place about 10 min walk. Not many dining options. The room itself was fine but no window? I wouldn’t have booked if I had known that.

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AI-generated summary based on recent guest reviews

Service

Experiences range from very friendly, helpful staff to repeated reports of rude or unhelpful reception and slow, delayed check-in. Housekeeping responsiveness is uneven.

Related guest reviews

2

Rosa María

17 Sept 2023

·

Stayed 2 nights

Pésimo servicio , no respetaron mi reservación. Me dieron un cuarto con 2 camas dobles y yo Había rentado una habitación con 2 cuartos y vista al mar. Orrible la espera en recepción de 2 horas y solo te dicen que Expedia sobre vendió 😔

Pésimo servicio , no respetaron mi reservación. Me dieron un cuarto con 2 camas dobles y yo Había rentado una habitación con 2 cuartos y vista al mar. Orrible la espera en recepción de 2 horas y solo te dicen que Expedia sobre vendió 😔

10

Sarahi

19 Jun 2024

·

Es un lugar muy bonito, muy bien ubicado, tuvimos un problema pero nos atendieron muy bien y nos resolvieron.

Es un lugar muy bonito, muy bien ubicado, tuvimos un problema pero nos atendieron muy bien y nos resolvieron.

10

Jarred

7 Jul 2024

·

Stayed 3 nights

Great hotel and a friendly staff. Lots of dining options within walking distance.

Great hotel and a friendly staff. Lots of dining options within walking distance.

6

Deyanira

20 Jun 2023

·

Stayed 3 nights

Son amables pero les falta capacitación a su personal. Les resta puntos el que no tienen servicio en recepción de12:00 am a 7:00 am. Yo tenía que hacer check out a las 5:00am y solo está el vigilante, solicité mi depósito que había dejado en efectivo y el vigilante la hizo muy tardada, me pidió número de cuenta para depositarme (ese no era el trato) hasta que se hizo menso un rato ahí disque haciendo llamadas hasta que lo entregó. También dejé dicho en recepción que solicitaba servicio de taxi y tampoco lo tenían. Qué desesperación porque tenía que estar en la camionera a las 5:30

Son amables pero les falta capacitación a su personal. Les resta puntos el que no tienen servicio en recepción de12:00 am a 7:00 am. Yo tenía que hacer check out a las 5:00am y solo está el vigilante, solicité mi depósito que había dejado en efectivo y el vigilante la hizo muy tardada, me pidió número de cuenta para depositarme (ese no era el trato) hasta que se hizo menso un rato ahí disque haciendo llamadas hasta que lo entregó. También dejé dicho en recepción que solicitaba servicio de taxi y tampoco lo tenían. Qué desesperación porque tenía que estar en la camionera a las 5:30

10

Guillermo

2 Jun 2023

·

Stayed 3 nights

Solo mejorar, personal de nuevo ingreso, en la recepción para ingresar tarde, más de 40 minutos esperando de igual manera para salir tardaron mucho en comprobar mis datos y darme la entrada y salida

Solo mejorar, personal de nuevo ingreso, en la recepción para ingresar tarde, más de 40 minutos esperando de igual manera para salir tardaron mucho en comprobar mis datos y darme la entrada y salida

10

Omar

7 May 2024

·

Stayed 2 nights

Excelente lugar y servicio, todo muy bonito

Excelente lugar y servicio, todo muy bonito

8

Zulema

29 Jul 2024

·

Stayed 2 nights

Me gustó la calidez y atención de sus trabajadores Muy limpio No me gustó el estacionamiento No me gustó las puertas del elevador muy infuncionales

Me gustó la calidez y atención de sus trabajadores Muy limpio No me gustó el estacionamiento No me gustó las puertas del elevador muy infuncionales

10

AGUSTIN MARIN

27 Jul 2024

·

Stayed 3 nights

Excelente servicio, personal atento en especial la srita. Fernanda de recepción gracias por todo

Excelente servicio, personal atento en especial la srita. Fernanda de recepción gracias por todo

2

TSG

9 Aug 2024

·

Stayed 5 nights

Fue una mala y desagradable experiencia .!! desde el momento de la llegada, no hay estacionamiento suficiente, ocupas buscar un lugar lejos del hotel o pagar estacionamiento (150 x día), tardaron 3 horas para entregar habitación,(check in era 3 PM y hasta las 6 nos entregaron) según la estaban limpiando y al subir a la habitación , piso sucio , cajones con bolsas de Basura y botes de basura apestosos, Regadera del baño hechaba agua para todos lados menos hacia abajo. Personal de recepción se deslinda de cualquier cosa con excusas tontas , NO TE RESUELVEN NADA.. reservamos 5 noches y NUNCA NOS LIMPIARON LA HABITACION , cada día nos decían al rato suben a limpiar o mañana lo programamos .. NO TIENE BAR, NO TIENE SUFICIENTES CAMASTROS Y SOMBRILLAS, PERSONAL.DE "SEGURIDAD " PREPOTENTES Y MALEDUCADOS , alberca en mal estado, ELEVADORES NO DAN ABASTO PARA LA CAPACIDAD DEL HOTEL.DE REPENTE SE TRABAN, La verdad nada de lo que ofrecen en su publicidad es cierto... Pésima elección, POR EL PRECIO QUE PAGAMOS ME SIENTO ESTAFADO POR ESE "HOTEL" DE CERO ESTRELLAS....

Fue una mala y desagradable experiencia .!! desde el momento de la llegada, no hay estacionamiento suficiente, ocupas buscar un lugar lejos del hotel o pagar estacionamiento (150 x día), tardaron 3 horas para entregar habitación,(check in era 3 PM y hasta las 6 nos entregaron) según la estaban limpiando y al subir a la habitación , piso sucio , cajones con bolsas de Basura y botes de basura apestosos, Regadera del baño hechaba agua para todos lados menos hacia abajo. Personal de recepción se deslinda de cualquier cosa con excusas tontas , NO TE RESUELVEN NADA.. reservamos 5 noches y NUNCA NOS LIMPIARON LA HABITACION , cada día nos decían al rato suben a limpiar o mañana lo programamos .. NO TIENE BAR, NO TIENE SUFICIENTES CAMASTROS Y SOMBRILLAS, PERSONAL.DE "SEGURIDAD " PREPOTENTES Y MALEDUCADOS , alberca en mal estado, ELEVADORES NO DAN ABASTO PARA LA CAPACIDAD DEL HOTEL.DE REPENTE SE TRABAN, La verdad nada de lo que ofrecen en su publicidad es cierto... Pésima elección, POR EL PRECIO QUE PAGAMOS ME SIENTO ESTAFADO POR ESE "HOTEL" DE CERO ESTRELLAS....

2

Robert

3 Aug 2024

·

Stayed 3 nights

The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do!

The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do!

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AI-generated summary based on recent guest reviews

Location

Consistently praised for being in the Golden Zone with easy beach access and many restaurants and shops within walking distance.

Related guest reviews

10

Andres

22 Feb 2024

·

Stayed 3 nights

Muy bonito el hotel muy buena la ubicación fácil acceso ala playa y ala ciudad excelente

Muy bonito el hotel muy buena la ubicación fácil acceso ala playa y ala ciudad excelente

8

Julio

14 Apr 2024

·

Stayed 2 nights

It has a very Nice ocean View as its Few meters from the sea. The room has enough to have a good stay and was clean. The building needs mantenance and elevators are messi, staff was not very friendly with my needs when needing extra towels and prepare extra bed at night.

It has a very Nice ocean View as its Few meters from the sea. The room has enough to have a good stay and was clean. The building needs mantenance and elevators are messi, staff was not very friendly with my needs when needing extra towels and prepare extra bed at night.

10

Jarred

7 Jul 2024

·

Stayed 3 nights

Great hotel and a friendly staff. Lots of dining options within walking distance.

Great hotel and a friendly staff. Lots of dining options within walking distance.

8

Valles

14 May 2024

·

Stayed 3 nights

El hotel tiene buena ubicación, le falta área d playa , no hay donde sentarse, playa muy sucia … no limpian, área común de alberca es pequeña, los cuartos bien muy amplios, solo faltan más espejos y sillas en balcones, no tienen mucha opción de comidas

El hotel tiene buena ubicación, le falta área d playa , no hay donde sentarse, playa muy sucia … no limpian, área común de alberca es pequeña, los cuartos bien muy amplios, solo faltan más espejos y sillas en balcones, no tienen mucha opción de comidas

10

Eglayde Mabel

3 Oct 2023

·

Stayed 5 nights

Tiene muy buena ubicación, las instalaciones muy modernas y buen servicio.

Tiene muy buena ubicación, las instalaciones muy modernas y buen servicio.

8

Malcolm

11 Mar 2024

·

Stayed 11 nights

The Tramonto hotel is very conveniently located within the Golden Zone which is ideal for beach access and Gold zone restaurants. The swimming pool and hot tub however are rarely heated and this is very disappointing to individuals who are sensitive to cold water.

The Tramonto hotel is very conveniently located within the Golden Zone which is ideal for beach access and Gold zone restaurants. The swimming pool and hot tub however are rarely heated and this is very disappointing to individuals who are sensitive to cold water.

10

Jorge

27 Feb 2023

·

Stayed 5 nights

I loved this place, very nice and clean, I would definitely stay there again, you can walk to go shopping or eat and the view of the beach and the city is spectacular!! Thank you so much!!

I loved this place, very nice and clean, I would definitely stay there again, you can walk to go shopping or eat and the view of the beach and the city is spectacular!! Thank you so much!!

8

Génesis

6 May 2024

·

Stayed 3 nights

cerca de malecon

cerca de malecon

8

Rigoberto

4 Mar 2024

·

Stayed 7 nights

It was very clean in safe and convenient area,

It was very clean in safe and convenient area,

8

Rafa

8 Oct 2023

·

Stayed 2 nights

Hotel en excelente ubicación limpio y buenas instalaciones

Hotel en excelente ubicación limpio y buenas instalaciones

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AI-generated summary based on recent guest reviews

Dining

There is no on-site restaurant or bar, so guests rely on nearby options within walking distance. A few note limited dining options in the immediate area.

Related guest reviews

10

Jarred

7 Jul 2024

·

Stayed 3 nights

Great hotel and a friendly staff. Lots of dining options within walking distance.

Great hotel and a friendly staff. Lots of dining options within walking distance.

8

Valles

14 May 2024

·

Stayed 3 nights

El hotel tiene buena ubicación, le falta área d playa , no hay donde sentarse, playa muy sucia … no limpian, área común de alberca es pequeña, los cuartos bien muy amplios, solo faltan más espejos y sillas en balcones, no tienen mucha opción de comidas

El hotel tiene buena ubicación, le falta área d playa , no hay donde sentarse, playa muy sucia … no limpian, área común de alberca es pequeña, los cuartos bien muy amplios, solo faltan más espejos y sillas en balcones, no tienen mucha opción de comidas

2

Guadalupe

1 Mar 2023

·

Stayed 3 nights

Never go back to this Hotel. No customer service at all, the room was so tiny, also offering breakfast include???? 😂 without a kitchen or restaurant???

Never go back to this Hotel. No customer service at all, the room was so tiny, also offering breakfast include???? 😂 without a kitchen or restaurant???

2

Grace

27 Jul 2024

·

Stayed 5 nights

Over priced No restaurant service. People were just eating and drinking in the pool disgusting. The Rooms had no Chairs it was just a bad Hotel staff were very Rude!! Charge for the towel that was stolen from my chair while in the Jacuzzi since there was vomit in the pool I hated this place! Will never stay there

Over priced No restaurant service. People were just eating and drinking in the pool disgusting. The Rooms had no Chairs it was just a bad Hotel staff were very Rude!! Charge for the towel that was stolen from my chair while in the Jacuzzi since there was vomit in the pool I hated this place! Will never stay there

10

Jorge

27 Feb 2023

·

Stayed 5 nights

I loved this place, very nice and clean, I would definitely stay there again, you can walk to go shopping or eat and the view of the beach and the city is spectacular!! Thank you so much!!

I loved this place, very nice and clean, I would definitely stay there again, you can walk to go shopping or eat and the view of the beach and the city is spectacular!! Thank you so much!!

4

sandra

29 Jul 2024

·

Stayed 3 nights

No parking was a total inconvenience, only 2 elevators for all including employees waited up to 25 minutes use elevators not enough tables and shade in pool area and no dining or bar open in hotel all 4 days i was there

No parking was a total inconvenience, only 2 elevators for all including employees waited up to 25 minutes use elevators not enough tables and shade in pool area and no dining or bar open in hotel all 4 days i was there

6

oscar gerardo

26 Jul 2023

·

Stayed 4 nights

No tienen quien ayude con las maletas, Los pasillos para esperar elevador muy calientes Se batalla mucho para agarrar elevador Se inhabilitó la piscina por tres dias No hay servicio de restaurante. No hicieron limpieza de habitación por dos dias hasta que lo pedí.

No tienen quien ayude con las maletas, Los pasillos para esperar elevador muy calientes Se batalla mucho para agarrar elevador Se inhabilitó la piscina por tres dias No hay servicio de restaurante. No hicieron limpieza de habitación por dos dias hasta que lo pedí.

2

TSG

9 Aug 2024

·

Stayed 5 nights

Fue una mala y desagradable experiencia .!! desde el momento de la llegada, no hay estacionamiento suficiente, ocupas buscar un lugar lejos del hotel o pagar estacionamiento (150 x día), tardaron 3 horas para entregar habitación,(check in era 3 PM y hasta las 6 nos entregaron) según la estaban limpiando y al subir a la habitación , piso sucio , cajones con bolsas de Basura y botes de basura apestosos, Regadera del baño hechaba agua para todos lados menos hacia abajo. Personal de recepción se deslinda de cualquier cosa con excusas tontas , NO TE RESUELVEN NADA.. reservamos 5 noches y NUNCA NOS LIMPIARON LA HABITACION , cada día nos decían al rato suben a limpiar o mañana lo programamos .. NO TIENE BAR, NO TIENE SUFICIENTES CAMASTROS Y SOMBRILLAS, PERSONAL.DE "SEGURIDAD " PREPOTENTES Y MALEDUCADOS , alberca en mal estado, ELEVADORES NO DAN ABASTO PARA LA CAPACIDAD DEL HOTEL.DE REPENTE SE TRABAN, La verdad nada de lo que ofrecen en su publicidad es cierto... Pésima elección, POR EL PRECIO QUE PAGAMOS ME SIENTO ESTAFADO POR ESE "HOTEL" DE CERO ESTRELLAS....

Fue una mala y desagradable experiencia .!! desde el momento de la llegada, no hay estacionamiento suficiente, ocupas buscar un lugar lejos del hotel o pagar estacionamiento (150 x día), tardaron 3 horas para entregar habitación,(check in era 3 PM y hasta las 6 nos entregaron) según la estaban limpiando y al subir a la habitación , piso sucio , cajones con bolsas de Basura y botes de basura apestosos, Regadera del baño hechaba agua para todos lados menos hacia abajo. Personal de recepción se deslinda de cualquier cosa con excusas tontas , NO TE RESUELVEN NADA.. reservamos 5 noches y NUNCA NOS LIMPIARON LA HABITACION , cada día nos decían al rato suben a limpiar o mañana lo programamos .. NO TIENE BAR, NO TIENE SUFICIENTES CAMASTROS Y SOMBRILLAS, PERSONAL.DE "SEGURIDAD " PREPOTENTES Y MALEDUCADOS , alberca en mal estado, ELEVADORES NO DAN ABASTO PARA LA CAPACIDAD DEL HOTEL.DE REPENTE SE TRABAN, La verdad nada de lo que ofrecen en su publicidad es cierto... Pésima elección, POR EL PRECIO QUE PAGAMOS ME SIENTO ESTAFADO POR ESE "HOTEL" DE CERO ESTRELLAS....

2

Jamie

25 Apr 2024

·

Stayed 5 nights

It needs to be clear that “no view” means NO WINDOW. It was dark and clammy in the room because there was no fresh air. Also the 1 of 2 elevators was usually broken and one time two men got stuck and had to wait 30 minutes to be rescued. The hotel is fine - not a real lobby but the pool area is ok and hanging in the hot tub was fun. Decent coffee place about 10 min walk. Not many dining options. The room itself was fine but no window? I wouldn’t have booked if I had known that.

It needs to be clear that “no view” means NO WINDOW. It was dark and clammy in the room because there was no fresh air. Also the 1 of 2 elevators was usually broken and one time two men got stuck and had to wait 30 minutes to be rescued. The hotel is fine - not a real lobby but the pool area is ok and hanging in the hot tub was fun. Decent coffee place about 10 min walk. Not many dining options. The room itself was fine but no window? I wouldn’t have booked if I had known that.

2

Robert

3 Aug 2024

·

Stayed 3 nights

The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do!

The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do!

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AI-generated summary based on recent guest reviews

6

Felix

13 Nov 2024

·

Stayed 13 nights

Rooms was ok seen covers on drains maybe some type of bug infestation overall was ok will stay there again

Rooms was ok seen covers on drains maybe some type of bug infestation overall was ok will stay there again

4

Ruperta

30 Sept 2024

·

Stayed 7 nights

The hotel is descent with really nice scenery other than that we had horrible customer service, housekeeping needs to do a better job with the upkeep and cleaning the room. Upon arrival the room seemed like it had not been cleaned. The floor and kitchen counters were super dirty. I had to request for them to clean it again. There was an infestation of aunts that practically kept me from cooking in the room which mind you has a stove and refrigerator, there was aunts all over the place. I guess the saying is true, you get what you pay for. I had higher expectations for a “resort”

The hotel is descent with really nice scenery other than that we had horrible customer service, housekeeping needs to do a better job with the upkeep and cleaning the room. Upon arrival the room seemed like it had not been cleaned. The floor and kitchen counters were super dirty. I had to request for them to clean it again. There was an infestation of aunts that practically kept me from cooking in the room which mind you has a stove and refrigerator, there was aunts all over the place. I guess the saying is true, you get what you pay for. I had higher expectations for a “resort”

2

Robert

3 Aug 2024

·

Stayed 3 nights

The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do!

The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do!

4

sandra

29 Jul 2024

·

Stayed 3 nights

No parking was a total inconvenience, only 2 elevators for all including employees waited up to 25 minutes use elevators not enough tables and shade in pool area and no dining or bar open in hotel all 4 days i was there

No parking was a total inconvenience, only 2 elevators for all including employees waited up to 25 minutes use elevators not enough tables and shade in pool area and no dining or bar open in hotel all 4 days i was there

2

Grace

27 Jul 2024

·

Stayed 5 nights

Over priced No restaurant service. People were just eating and drinking in the pool disgusting. The Rooms had no Chairs it was just a bad Hotel staff were very Rude!! Charge for the towel that was stolen from my chair while in the Jacuzzi since there was vomit in the pool I hated this place! Will never stay there

Over priced No restaurant service. People were just eating and drinking in the pool disgusting. The Rooms had no Chairs it was just a bad Hotel staff were very Rude!! Charge for the towel that was stolen from my chair while in the Jacuzzi since there was vomit in the pool I hated this place! Will never stay there

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Hotel Tramonto Mazatlan

What are the check-in and check-out times?

Check-in is from 15:00 until 23:30, and check-out is at 12:00. Early or late check-in/check-out availability and costs are not specified.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including some accessible facilities. Specific details about step-free entrances and other features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located at 504 Avenida Playa Gaviotas in Mazatlan, Sinaloa State, Mexico. Specific distances to landmarks or public transport availability are not mentioned.

Does the hotel have a swimming pool?

The property features an outdoor swimming pool, which is seasonal. Specific operational hours are not mentioned.

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Prices for upcoming dates

September 2026

October 2026

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Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.