Hampton Inn & Suites Bolingbrook

Everything was satisfactory. No complaints.

Very clean, helpful staff, would stay again 0

Repeat stay. Staff is exceptional, great hotel breakfast and clean, comfortable rooms. This is my go-to hotel whenever in the area.

We have stayed at Hampton properties on many occasions, this one was very disappointing. At check in, I waiting at the front desk for what felt like forever. In reality maybe 5 minutes? When the front desk attendant finally appeared they kind of shrugged it off with a "sorry for the wait". We moved on, and got to our room. We noticed that overall it was very warm through out the hallways and lobby. When we got to our room it was also very hot, so we do crank up the A/C. We then decided to try out the pool. The water was very cloudy, but we decided to try it out. We got in and it was pretty cold but bearable. The more concering piece was the things we kept finding at the bottom of the pool. My husband picked up one of the things to discover a rusted out bolt. Then we saw the ladder in the deep end had a step the was half off, and that is where the bolt came from. More pieces fell off. We also picked up multiple pieces of what looked like broken tiles. We took that to the front desk and they seemed mildly concerned. Back to our room, we walk in and hear the shower going. Neither of us had used that yet, so that was super confusing. we think it starts from running water when someone above us showers. The toliet also never stops running. Even when you wiggle the handle it still goes. There was a lamp on the wall that was not fully attached either. We alerted the front desk at check out, and they did not really react to it.

I don't know what I am saying