Name: Hampton Inn Chicago-Carol Stream
Address: 205 W North Ave, Carol Stream, Illinois, United States of America, Carol Stream, Illinois, US
Price range: US$89–US$203 per night
Rating: 8.25

What guests think

At Hampton Inn Chicago-Carol Stream, travelers frequently praise friendly staff, clean or newly renovated rooms, and a generally quiet, convenient suburban location, while noting ongoing renovations, intermittent maintenance issues, and repeated pool closures affecting stays.

Breakfast is often viewed positively with a solid hot selection, though multiple guests report limited variety, stocking delays, or messy tables. Housekeeping and cleanliness are inconsistent: many find rooms spotless, yet others mention musty carpets, odors, or missed replenishment. Overall, expect friendly service and good value in a convenient suburb, but confirm renovation and pool status if these matter.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool closures or cleanliness issues come up repeatedly; ice machines and elevators occasionally out, and renovation work affects some common areas. Parking is easy and free, and the gym is basic.

Related guest reviews

6

Mary

2 Oct 2023

·

Stayed 3 nights

Pool out of order. Offer a free cancellation on the day of our arrival. How does that make up for no pool. We stayed with you in May and the pool was down.Why not a discount? Very disappointing. The bench seats in the food area need to be replaced. The dinky pillows were useless. I don’t think you find any smaller garbage cans for the rooms if you tried. The desk people were fantastic.

10

Tyler

13 Oct 2024

·

Stayed 5 nights

Good weeklong stay. Clean rooms. Workout equipment is dated and worn out, and the pool is quite small.

10

Brittany

21 Jan 2025

·

Stayed 2 nights

The staff was super friendly. Rooms were clean. The pool needed to be cleaned a little. But overall it was nice and clean. The fitness room has a Peloton which was a nice touch. The breakfast was good with lots of options. And the eggs and potatoes changed daily which switched it up for something different.

4

Andrea

21 Sept 2023

·

Stayed 1 night

Dirty pool. No pool towels.

8

Neil

2 Oct 2023

·

Stayed 3 nights

Disappointed that the pool was closed

6

Lisa

22 Feb 2025

·

Stayed 2 nights

The swimming pool was closed. I asked for my money back. I haven’t seen a return yet. Please refund my credit card.

8

Rachael

28 Jun 2024

·

Stayed 2 nights

Hotel was mediocre, needs a lot of updating. Upon arriving was told pool was closed for maintenence, thankfully was open second day. Breakfast was OK.

10

Susan

3 Sept 2024

·

Stayed 2 nights

Free parking and friendly staff.

8

Venise

12 Feb 2024

·

Stayed 2 nights

Pool was closed, website says hot tub which doesn’t exist. Ice machines broken. Room was quiet and clean.

10

Jerome

2 Mar 2025

·

Stayed 1 night

Enjoyed our stay here. Staff was very friendly and nice, breakfast was good, parking was ample. Bedroom was of good size with comfortable beds and quiet all night.

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Cleanliness

Cleanliness feedback is mixed: many describe rooms and public areas as clean or newly renovated, but others report dirty carpets, odors, bugs, or missed housekeeping and replenishment. Bathroom upkeep and breakfast-area tidiness occasionally fall short.

Related guest reviews

10

Frank

28 Nov 2025

·

Stayed 1 night

Friendly staff clean and comfortable room

10

Doug

22 Sept 2025

·

Stayed 1 night

Very clean hotel! Friendly and helpful staff when needed almost not at all except a question when I got lost as to where I was going because my phone GOS decided at the worst possible moment to stop talking to me. Sigh. First world problems indeed. Anyway great value and a quiet night's sleep. 5 stars and a decent breakfast. Not fancy but enough fuel to get back home again. Bravo!

2

Jennifer

21 Jul 2025

·

Stayed 2 nights

I couldn’t believe how dirty the grounds were and when we got inside near the pool area there was a toxic moldy chemical smell that literally made me ill. I had to leave the hotel. I talked to the front desk about it but they pretended to not smell it. I talked yo other customers at the elevator area and they smelled it too. Honestly wish we could’ve gotten our money back for at least one night. Soo disappointed

4

Catherine

16 Aug 2025

·

Stayed 3 nights

3 options of fruit for breakfast..a few more would be great. AC made the room feel stuffy & dusty. Bathroom sink needs cleaning around the drainage area..it has a brown ring which is indicative of microbial growth due to inadequate cleaning over a long period. Thank you

6

Sharon Fay

17 Aug 2025

·

Stayed 1 night

I had purchased a room with 2 double beds we were given a king room. The carpeting was very dirty. I put on white socks to walk around the room and they got very black. Bed was comfortable, pillows.. one good other one lumpy. Good selections to choose from for breakfast.

6

Marcetas

30 Apr 2024

·

Stayed 2 nights

As someone who has stayed here several times in the past, I must say I was disappointed. The staff was friendly and kind per usual and allowed us to check in early. However, the hotel didn't seem as clean as in the past. The hallway leading to the elevators had an odor much like the floors had been mopped with dirty, musty water. The breakfast area had the same odor and the floor in the buffet nook was filthy, causing me to not even want to eat the food there. Upon entering my room, I noticed a couple ants crawling on the desk. I wiped it down and didn't think anything else about it. That evening we had snacks and discarded our trash in the wastebasket. By morning, the basket was filled with ants, and several were crawling on and around the desk. I placed the trash can outside my door and informed the front desk about it, but to my knowledge no one came to address the issue other than changing the trashbag and leaving the can outside my door. I also informed them that the water was luke warm at best. This issue wasn't addressed either and remained that way for our entire stay.

6

Anna

30 Jul 2024

·

Stayed 1 night

Very old rooms. Dirty sticky carpet inside the room.

10

Michelle

11 Oct 2025

·

Stayed 2 nights

They are under renovation but it was clean and very nice. At check in we received two bottles of water and a snack size bag of chocolate chip cookies. Breakfast was decent. Renovated rooms are awesome.

10

Britt

2 Nov 2025

·

Stayed 2 nights

Clean and warm and a nice stay!

2

Bill

3 Sept 2025

·

Stayed 6 nights

Literally the worst hotel room I’ve ever been in. I got sent to a room that had no hot water, was a smoking room that someone tried to cover up with Ozium, the tv didn’t work, the in room phone didn’t work, and the air conditioner rattled the entire night. The front desk was not helpful. I ended up checking out immediately the next morning. It was awful. Never staying there again.

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Rooms

Renovated rooms are often spacious and comfortable with reliable Wi‑Fi, but experiences vary: some report dated decor, small TVs, HVAC noise or temperature control issues, and curtains or furniture missing.

Related guest reviews

6

Jayne

17 Oct 2025

·

Stayed 4 nights

The ac wasnt working in the room but luckily it's Oct so it wasnt too bad. The hotel is undergoing refurbishment and it did cause some issues. I wish we had been forewarned about the work, but the staff were very nice and apologetic. Im sure the stay would have been better when all the work is finished. I was mainly bothered by the work continuing over the weekend, behinning at 7:30am on both Sat, Sun, and again on Monday which was a holiday. The workers were literally outside our bedroom window working away and waking us at 730am.

8

Steven

20 Oct 2024

·

Stayed 1 night

Our room was lacking furniture such as a desk, chairs, or lamp. We were told that if you had mentioned something right away, they would have taken care of it. Basically, our fault. The breakfast area was clean, but the coffee wasn't in the breakfast area. One was at a coffee bar for dark roast and the light roast was in another place. They ran out of coffee. They had one garbage can to handle all of these customers.

2

Shanmugarajan

20 Jul 2025

·

Stayed 1 night

The rooms air conditioning was not good. We did not have good sleep at all

10

Lloselin

26 Jun 2024

·

Stayed 1 night

Clean room, easy parking, good staff. Only downside was a small tv.

10

JoAnn

8 Oct 2025

·

Stayed 2 nights

Our room on a newly renovated floor was clean and comfortable. The front desk staff was helpful and friendly. Victoria and Diana were especially helpful and patient. Staff members who seem to like people and enjoy their jobs always make a hotel stay more pleasant.

8

Howard

4 Jul 2024

·

Stayed 1 night

Rooms are spacious and clean. Blackout shades are necessary, and unfortunately, they do not close all the way and do not block all the light.

10

fredrick c

24 Sept 2025

·

Stayed 3 nights

newly renovated and exceptional room. Staff was friendly and breakfast was excellent.

10

Derek

16 Aug 2025

·

Stayed 1 night

Stayed there with a toddler and everything went really well! The pull out couch worked great, the room was very clean (and I’m picky), the room was spacious (which was nice with a toddler), it was very quiet, and it was easy to maintain a good temperature in the room. Check in and check out was extremely easy and every staff member we ran into was super friendly. 5 stars for the morning breakfast as well, probably the best complimentary hotel breakfast I’ve ever had.

6

Dwayne

27 Dec 2022

·

Stayed 19,352 nights

Pool out of service Heater very loud, temperature was tough to get right.

10

Lisa

7 Jun 2025

·

Stayed 2 nights

WiFi worked all the time. The beds were very comfy The rooms were nice with a fridge. Great place to stay. Will be back.

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Service

Service is frequently praised as friendly, helpful, and responsive, with staff assisting quickly and offering smooth check-ins. However, several reviews cite short-staffing, reservation mix-ups, room-type changes, or occasional rudeness at the desk.

Related guest reviews

10

Joseph Lee

14 Sept 2025

·

Stayed 1 night

Everything was amazing from the receptionist, hotel itself, the room and lastly the breakfast in the morning.

4

mary

12 Aug 2024

·

Stayed 1 night

Hotel incorrectly booked my room as a handicap room, which was not necessary so upon check-in they had to change my room which took a little bit of time. After a long night out, I come back only to find that I’m locked out of my room because my keys did not work. I went down to the front desk and explained the issue to them and their response was oh yes, we didn’t know who was in that room so we reset the keys. I don’t even know how that could happen and why they would do that I was very annoyed by that .

2

William

12 Aug 2024

·

Stayed 1 night

Hotel double booked my room! We’re going to refund my payment until I pushed back and they suddenly had another room next to a noisy conference room. I would not stay here again!

10

JoAnn

8 Oct 2025

·

Stayed 2 nights

Our room on a newly renovated floor was clean and comfortable. The front desk staff was helpful and friendly. Victoria and Diana were especially helpful and patient. Staff members who seem to like people and enjoy their jobs always make a hotel stay more pleasant.

10

Mark

3 Sept 2024

·

Stayed 2 nights

We had a wonderful stay at this location, everything was better than expected. Shout out to Rey, Wilma, and the rest of the staff for going above and beyond for me and my family. I travel for work and for family in Chicago every month…. After the last 6 months of trying to find suitable lodging I finally have! I look forward to return visits to this location in the coming months.

6

Kimberly

5 Aug 2025

·

Stayed 3 nights

Room was cancelled but I was not contacted. Wilma was extremely rude. She was dismissive and wouldn’t look at me to explain why i was not contacted prior to room being cancelled. She did say it was because she tried to charge my card at 9:00 am. I had no alert of denial and called the bank who stated they had no activity. We arrived at 10:30 that night to find this out and have no place to stay.

4

Leslie

3 Aug 2025

·

Stayed 1 night

The property and staff were great however my reservation, which I was very particular about and had my booking confirmation (2 double beds), was switched without warning and I was given 1 king size bed. This was unacceptable for my situation. I went back to guest services and showed them my booking reservation and was told it was Expedia’s fault and that was all they had available. I would return to this hotel again but would be hesitant to use a booking service and wish the situation could have been resolved with me getting to sleep in a bed, which I paid for.

10

Yolanda

25 Aug 2024

·

Stayed 1 night

The entire staff was great! The room was clean and free any smells...it was comfortable and inviting...God bless this Hampton inn!!!

10

April

3 Jan 2025

·

Stayed 5 nights

My room had a broken toilet when I arrived, but they quickly changed my room. Taken care of quickly. Great breakfast buffet and safe location.

10

Alyce

30 Jun 2024

·

Stayed 1 night

Great stay. The staff was really kind and attentive. They send you a text upon arrival in case you need to contact them and the room was super clean! Would stay definitely stay here again

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Location

Quiet suburban location convenient to western Chicago suburbs, Wheaton College, and local dining or shopping by car; several guests also felt it was safe and practical.

Related guest reviews

10

Christy

10 Dec 2024

·

Stayed 5 nights

Nice location

8

Mark

3 May 2024

·

Stayed 1 night

Clean facility with easy access to Carol Stream and Wheaton.

8

Lynn

3 Jul 2024

·

Stayed 2 nights

Nice place to stay in the Chicago area

10

Julie

1 May 2025

·

Stayed 2 nights

Perfect and convenient to Northwestern Hospital Central Dupage.

8

matthew

17 Apr 2023

·

Stayed 3 nights

Great place thats not too far from the airport and City

10

Israel

9 Sept 2024

·

Stayed 3 nights

Location to our event, and lots of food options near by. O'hare airport only 20 minutes away.

10

Debbie

19 Aug 2024

·

Stayed 1 night

Quiet setting, professional and friendly staff, plenty of parking and close to shopping.

10

Lynne

15 Jul 2025

·

Stayed 1 night

Close to wheaton college

8

Jason

16 Aug 2025

·

Stayed 3 nights

It is in a quiet area, with some shopping and eating options a few minutes away by car. The hotel is good, clean and fairly modern. The breakfast bar is a bit small, not a lot of options. There is hot food daily, eggs or pre-made omelets, potatoes, and sausage or bacon. Overall a decent hotel.

10

Taylor

8 Sept 2024

·

Stayed 2 nights

Convenient right off highway

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Dining

Breakfast often earns praise for hot items and variety, but feedback is inconsistent: some guests found limited choice, stocking delays, or cleanliness issues in the dining area.

Related guest reviews

10

karen

1 Oct 2025

·

Stayed 2 nights

Great hotel. They are in the middle of a remodel. All rooms are new and they are working on the lobby area! Breakfast was fantastic. Staff were all polite and friendly, telling us good morning, hows your stay, you need anything...etc

8

David

1 Oct 2025

·

Stayed 3 nights

Parking good. Site good for our visit. Food was awful. Coffee OK.

4

Catherine

16 Aug 2025

·

Stayed 3 nights

3 options of fruit for breakfast..a few more would be great. AC made the room feel stuffy & dusty. Bathroom sink needs cleaning around the drainage area..it has a brown ring which is indicative of microbial growth due to inadequate cleaning over a long period. Thank you

10

Jeffry

29 Sept 2025

·

Stayed 1 night

Very comfortable bed, quiet room, great breakfast. Smooth registration and checkout.

4

Gary

3 Jul 2025

·

Stayed 2 nights

There were several bugs in our room throughout our stay. Pillows were bad, very small. They did not keep the breakfast food stocked, waited over 15 minutes for more scrambled eggs, then the potatoes were gone also and waited a long time for them. Our room was very old and outdated. We were on the first floor and the curtains would not close all the way. Looking at other reviews maybe they are remodeling this location? I hope so it was not a typical Hampton Inn that’s for sure!!!

10

Craig

30 Jun 2025

·

Stayed 3 nights

All staff that we encountered were friendly and helpful. In particular, we dealt with Diana and Wilma at the front desk and Marilu in the breakfast area. We appreciated the fruit basket and coffee/tea available all day. The breakfast was great with a wide variety including cereal, oatmeal, breads/pastries, 2 flavors of waffles, omelets, sausage, potatoes, and 3 juices.

10

fredrick c

24 Sept 2025

·

Stayed 3 nights

newly renovated and exceptional room. Staff was friendly and breakfast was excellent.

6

Frank

21 Jun 2025

·

Stayed 2 nights

very poor breakfast, dirty tables, very un-motivated front desk personal

10

Derek

16 Aug 2025

·

Stayed 1 night

Stayed there with a toddler and everything went really well! The pull out couch worked great, the room was very clean (and I’m picky), the room was spacious (which was nice with a toddler), it was very quiet, and it was easy to maintain a good temperature in the room. Check in and check out was extremely easy and every staff member we ran into was super friendly. 5 stars for the morning breakfast as well, probably the best complimentary hotel breakfast I’ve ever had.

6

Karyn

10 Apr 2023

·

Stayed 3 nights

The room was great…clean , quiet , and comfortable. Staff was friendly. We stayed 3 nights for a recent holiday. Not happy about being unable to check in 30 minutes early without being charged extra….no daily room cleaning/fresh towels unless you let staff know 24 hours in advance. Breakfast area had a nice selection of morning fuel but this was dirtiest area of hotel.

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Month	Average price
January	US$84
February	US$85
March	US$91
April	US$100
May	US$109
June	US$121
July	US$128
August	US$115
September	US$117
October	US$113
November	US$101
December	US$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $131	18 $203	19 $186
20 $106	21 $122	22 $167	23 $168	24 $132	25 $146	26 $158
27 $108	28 $105	29 $99	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $114	3 $134
4 $89	5 $100	6 $98	7 $96	8 $117	9 $194	10 $194
11 $121	12 $97	13 $97	14 $97	15 $97	16 $120	17 $122
18 $109	19 $98	20 $96	21 $97	22 $98	23 $120	24 $149
25 $94	26 $96	27 $94	28 $94	29 $98	30 $98	31 $97

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Bathtub (Mobility & Hearing)

Executive Room, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Room, 2 Queen Beds, Refrigerator & Microwave

Room, 1 King Bed (Hearing)

Room, 2 Queen Beds (Larger Room)

Room, 1 King Bed

Suite, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed (Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn Chicago-Carol Stream

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Prices for upcoming dates