Name: Comfort Inn Crystal Lake - Algonquin
Address: 595 Tracy Trail, Village of Lakewood, Illinois, United States of America, Village of Lakewood, Illinois, US
Price range: US$87–US$178 per night
Rating: 8.18

What guests think

Reviews of Comfort Inn Crystal Lake - Algonquin describe friendly staff and a convenient, generally quiet location, but also aging facilities and mixed experiences that span clean, comfortable rooms to frustrations with maintenance issues and inconsistent service follow-up.

Many note dated decor, worn bathrooms, loose fixtures, and recurring elevator noise or outages, with renovations and repainting occurring in parts of the property. Cleanliness feedback is inconsistent, ranging from very clean stays to reports of odors, stained bedding, pests, and construction debris in hallways; breakfast is widely appreciated for variety, though quality and breakfast-area upkeep sometimes slip. Expect a basic stay with convenient access and breakfast, but be prepared for variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel worn, with frequent reports of a noisy or out-of-service elevator and ongoing renovations; the small indoor pool is usable but sometimes too cold.

Related guest reviews

8

Chris

9 Jan 2025

·

Stayed 1 night

The hotel lobby was in the process of renovation. I am ok with that. The rooms were nice! The elevator made a lot of noise. I hope it is in the remodeling plans!

2

valerie

16 Jun 2025

·

Stayed 3 nights

The elevator cable made noises going to first floor. By second morning elevator is out of commission- stairs aren’t easy for a mobility challenged person. First evening: someone is smoking cigarettes on the second floor. At 10:30pm, called front desk about upstairs kids going from stomping to jumping off furniture. This kept going till 12:30am. Where were the parents? Hotel is not set up for disabled persons. Front doors are pull open only with no handicap button or ADA pull strength. Shower/ tub next floor up had drip pan issue and you could hear water dripping onto our ceiling. Room door wouldn’t close and have the plug engage/latch onto frame. We found if you slammed the door with force the plug would engage. We could leave the room for breakfast or to go out and didn’t need to have the room key to get back into the room. An easy push of the door and your in! Hotel needs to be renovated since the property is not being maintained. Door hardware on stairs- broken, peeling paint in rooms, water damage stains, carpet stains everywhere, duct tape trying to hold couch pull out mattress together.

8

Ernest

30 Oct 2024

·

Stayed 1 night

Nice hotel but elevator needs to be serviced.

8

Randy

12 Aug 2024

·

Stayed 1 night

Check-in was great with a familiar, friendly face. Luggage carts are available, and there is an elevator. The hotel itself is getting a bit dated and could use a makeover. The rooms are pretty basic, but the beds are comfortable and the sheets were clean. However, the rooms also need some upkeep. There’s a smaller pool which is clean with a comfortable water temperature, and pool towels were plentiful. Breakfast was very good, offering eggs, sausages, real potatoes, waffles, cereals, bagels, breads, fruit, and more. All the staff were very friendly. I would recommend this place for what you pay for it.

8

Abigail

21 Apr 2024

·

Stayed 1 night

Dry close to the party we needed to attend. Elevator was broken

6

Marisela

25 Feb 2025

·

Stayed 6 nights

We picked this particular hotel because of the indoor pool for my kids. They did not inform anyone that the pool was going to be worked on during our stay, so we only had the pool for 2 days out of our 6 day stay! Our garbage needed to be empty and our toilet stopped working. I notified them in the morning and requested service. We were out all day and when we returned, it wasn't dealt with. When I called down to the front desk I was informed maintenance and housekeeping were gone for the day. They couldn't even get me a plunger to try to fix the issue ourselves. Our option was to move to another room.

8

Thomas

10 Sept 2025

·

Stayed 19 nights

I stepped into a hole near the no parking warning sign at the entrance. It was in the evening as I was walking my dog before bedtime. I reported it to the woman at the counter along with a man who I assume was in maintenance. There is also a metal rod sticking out of the ground which if I landed on it could cause serious injury. I was told by both employees that the hole would be filled the next day. When I left three days later it still was not fixed. Thankfully I was not injured but you may not be so lucky the next time. You have a major lawsuit waiting to happen.

8

David

4 Sept 2024

·

Stayed 1 night

The pool was too cold

4

Robert

2 Feb 2025

·

Stayed 1 night

The hotel was dirty. It was under construction and it was unsafe to walk down our hallway. Most of the rooms on our hallway were under construction with no knobs on doors, doors wide open, no room numbers on doors. It felt unsafe as anyone could be waiting inside the empty rooms to jump out at anyone walking down the hall. Anyone could access the hallway using the stairs or elevator. There was no security. Non-guests could access all parts of the hotel.

4

Tara McCallam

10 Nov 2024

·

Stayed 3 nights

The elevator is LOUD and feels like it could break at any moment. There is mold on the walls, some of it has obviously been painted over. The shower head is falling out of the wall and has little water pressure. There are stains on the carpet. The staff are wonderful and very helpful.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms or common areas clean, but others reported odors, stained or unclean bedding, pests, and messy hallways during construction.

Related guest reviews

10

Kelly

20 Oct 2025

·

Stayed 1 night

Room was clean but bathroom had peeling paint and some mold growth in shower. Needs updating. Hallway has weird odor, almost smelled like beer. Rest of hotel was clean. Breakfast was great

2

Amelia

19 Mar 2023

·

Stayed 4 nights

I had cockroaches in my room when i woke up one morning. I took a photo and video. I went to complain to the front desk and the lady asked if i was sure it was a cockroach. I showed her the video and picture and still asked the same question. When i asked to speak with the manager I was told she didn't come in until 730am. I told the front desk that I wasn't going to be there. She noted my room number and my phone number. I never received a call all day. I spoke to the manager the following morning and was told to leave the hotel with no refund.

2

Scott

13 Jan 2025

·

Stayed 3 nights

Do not stay at this hotel it is outdated and I found dry blood on the bedding.

6

Christine

31 Dec 2024

·

Stayed 6 nights

Abbie at the front desk was a delight. So friendly and helpful. Room carpet felt dirty and was dingy. Corners not clean. Housekeeping did not check in one time in 5 nights. We had one small garbage can and I emptied it myself every day. I snitched plastic cups, tp and garbage bags off carts in hall. Linens however were ample and very plush and clean. The bed was very comfortable. Coffee plentiful in lobby and breakfast was always fresh and tasty though repetitive. The building temperature was unbearably warm however and other guests agreed. Thankfully I could open the window because the a/c unit was very noisy. Not sure I would stay there again.

10

Anita Oei and Hobart

15 Apr 2025

·

Stayed 4 nights

The property is well maintained. The staff keeps the property clean and supplies always well stocked. I will stay at this property again.

6

Ann-Alissa

14 Nov 2024

·

Stayed 1 night

The bathroom floor, carpets and hallway carpets fad not been swept or vacuumed. I had to switch rooms because of it.

10

Paul

28 Sept 2025

·

Stayed 1 night

The room was clean.

2

Anthony

8 Dec 2025

·

Stayed 1 night

My room had pubic hair all over the bed and bathroom..it was gross, I would rather sleep in my car that this place.

8

Dennis

14 Apr 2025

·

Stayed 2 nights

Nice breakfast. Rooms were clean. Needs better maintenance on the bathroom.

10

David

8 Feb 2025

·

Stayed 1 night

Clean, quiet and safe. Nice selection of items for breakfast.

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Rooms

Rooms are dated with maintenance issues (worn bathrooms, loose fixtures, struggling AC), and bed comfort is mixed; some rooms are spacious and comfortable, with occasional odors and noise.

Related guest reviews

6

Mark

20 May 2024

·

Stayed 1 night

Stayed for a family gathering, Hotel was ok for the price. Breakfast was nice with plenty of options. Hotel needs alot of updates, beds were awful as well as the pillows. Bathroom was decent at best..

8

Karla M

20 Aug 2025

·

Stayed 2 nights

I like that it was off/away from the main thoroughfare. That is what contributed to it being a more quiet facility. I was in room 208 and the air conditioning wasn't quite as cool as it should have been.

6

William

3 Jan 2025

·

Stayed 1 night

The beds are extremely uncomfortable

4

Kathleen

24 Jun 2024

·

Stayed 4 nights

Hard bed

8

NANCY

26 Sept 2023

·

Very loud yelling in hallway woke everyone up at 12:30 AM

10

Denys

31 Jul 2023

·

Stayed 1 night

The hotel is always clean and rooms are spacious

8

Robert

1 Dec 2024

·

Stayed 1 night

Staff were helpful but hotel room could be updated and needs better cleaning. Big room. Good breakfast and pool

8

Linda

5 May 2025

·

Stayed 3 nights

Easy to get to, good breakfast, comfortable beds. My window was very drafty - heat was working more. I did not care for the dog next to me was barking off and on and I could hear loud taking.

8

Janeth

15 Oct 2024

·

Stayed 1 night

The beds were comfortable with good quality mattresses, the breakfast was full of options, and the location was convenient.

4

Thomas

19 Jul 2023

·

Stayed 2 nights

Not a great place to stay. Beds were terribly uncomfortable and the mattress was wrapped in plastic. Every time I moved it made a crunching sound. Refrigerator barely worked even after turning it all the way up. Toilet kept clogging and shower curtain rod was partially pulled out if the wall. The pool was very tiny. On the up side, hotel was easy to get to, nice parking lot, the elevator worked and so did the ice machine. We were there with a group and everyone was sore or stiff from the awful quality of the beds.

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Service

Staff are often friendly and helpful, but responsiveness is uneven, with reports of poor follow-up, housekeeping requests not fulfilled, and check-in or room-move problems when issues arise.

Related guest reviews

10

William

14 Nov 2024

·

Stayed 2 nights

We have stayed here many times snd the staff recognizes us and is always kind and welcoming

10

Edith

24 Aug 2025

·

Stayed 2 nights

Thank you for the great service

2

Benjamin

18 May 2025

·

Stayed 1 night

I was booked for a 3pm check in. I called at 7am to ask for an early in. Was told no. Then proceeded to check with front desk until 3pm. Room still not available. Came back and was given a hard time that we didn’t have a room a were expected to wait. At 11pm. Were told we had to pay for a day we weren’t allowed to stay even though we tried checking in multiple times during the day. We weren’t given our welcome baskets for being part of a wedding party. Overall g-

10

Nathan

17 Nov 2024

·

Stayed 2 nights

The staff was extremely helpful with allowing for early check in and went above and beyond

4

Heidi

30 Dec 2025

·

Stayed 6 nights

Unfortunately, our stay was poor. It started when the suite room we reserved was missing it's furniture - namely the couch shown in the reservation photo. Since we were staying in the room for a week, having no couch was definitely not great. But, not having a working TV for the duration of our stay was crazy. After the maintenance team came to our room and attempted to get the tv working, they told us to wait about 20 minutes and to let them know if it came back on - it did not. We saw the team in the hallway on our way out and let them know it was still not working. We can only assume that they reported our issue onward, but not one member of the front desk or management staff followed up with us for the duration of our stay. Not one offer to move us to a different room, not an offer to compensate us in some way for our unmet expectations, nothing. I understand it was a busy holiday week and ours were perhaps not the most significant customer service issues the team was facing, however, to not be acknowledged for 5 days in the hospitality industry was mindboggling. I have been a hotels.com user for a long time, I am a regular traveler and have stayed in a wide variety of places for both business and pleasure. A customer service misstep as blatant as this one was a surprise and a true disappointment. We have family in the Crystal Lake area and will be finding other accommodations for future visits.

10

Katiria

7 Jun 2025

·

Stayed 4 nights

The staff was really friendly and polite.

8

Anna

22 Jan 2025

·

Stayed 1 night

Staff was very nice and helpful. Don’t start cleaning until 11 so nobody is banging around and waking u up early. Would definitely recommend. Key wasn’t working on multiple occasions. Other than that no complaints about anything

2

Pam

31 Dec 2023

·

Stayed 1 night

Jim at the front desk was very rude. Our door would not open. We explained (over 3 trips down to the front desk) that it wasnt the keys malfunctioning, it was the door entry unit itself. He finally came up to the room, attempted to use a key, only to find the battery had died in the card reader. He needed to go back down and get a master key while we waited in the hall with our two small children. The phones did not work in room 303 or 306. Elevator sounded awful.

6

Marisela

25 Feb 2025

·

Stayed 6 nights

We picked this particular hotel because of the indoor pool for my kids. They did not inform anyone that the pool was going to be worked on during our stay, so we only had the pool for 2 days out of our 6 day stay! Our garbage needed to be empty and our toilet stopped working. I notified them in the morning and requested service. We were out all day and when we returned, it wasn't dealt with. When I called down to the front desk I was informed maintenance and housekeeping were gone for the day. They couldn't even get me a plunger to try to fix the issue ourselves. Our option was to move to another room.

6

Michael

6 Jun 2025

·

Stayed 2 nights

Had a clogged toilet when we went into the room after checking in. Went to the front desk and they gave us a plunger and basically said for us to handle it. Then expected us to bring them back the plunger to the front desk. I don't really feel it's our responsibility to do any of that. room was reasonably clean and the rest of the stay was fine.

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Location

Convenient and generally quiet, with easy access to restaurants and local errands.

Related guest reviews

8

Karla M

20 Aug 2025

·

Stayed 2 nights

I like that it was off/away from the main thoroughfare. That is what contributed to it being a more quiet facility. I was in room 208 and the air conditioning wasn't quite as cool as it should have been.

10

Jennifer

17 Aug 2024

·

Stayed 1 night

Clean room, easy access, lots of restaurants in area

8

Sandra

14 Nov 2024

·

Stayed 3 nights

We come to Crystal Lake to visit friends. This location is convenient to schedule visits!

10

Jesus

18 Jan 2025

·

Stayed 1 night

Close to restaurants

10

Stephen

1 Jun 2024

·

Stayed 1 night

Close to everything you could need.

10

Jerry

2 May 2023

·

Stayed 1 night

Good location, quiet area

10

Mary

4 Sept 2023

·

Stayed 3 nights

Stayed in this hotel previously. Easy access

10

Russell

26 Apr 2024

·

Stayed 1 night

There’s a dispensary right next door.

10

Jill

11 Aug 2024

·

Stayed 1 night

Great hotel for what it is, a clean place to stay while visiting family in the area.

8

Janeth

15 Oct 2024

·

Stayed 1 night

The beds were comfortable with good quality mattresses, the breakfast was full of options, and the location was convenient.

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Dining

Breakfast is widely appreciated for variety and availability, though a few guests encountered cold items, supply gaps, or a messy seating area.

Related guest reviews

2

John

27 Oct 2024

·

Stayed 4 nights

I stayed at this hotel 5 years ago it used to be so much better. I decided to purchased 4 days in advance based on my previous stay there 5 years earlier. what a mistake that was. Where do I begin. The bathroom had old washcloths in it from weeks earlier. The refrigerator didn't work. The heater did not work properly. I reported all this and requested a different room and they denied me a different room. Twice a requested the room to be cleaned, And both times the room was not cleaned. Their breakfast that they serve consisted of powder eggs dried out sausages and gross hash browns it used to be so much better 5 years earlier. I prepaid for 4 days at this hotel and I've never felt so trapped at a hotel before. In my opinion, they also do section 8 housing at this location. Do yourself a favor friend, pay the extra 50 bucks a night and get something decent this place was far from being worth the savings. It was gross....

10

Sandra

13 Jan 2025

·

Stayed 1 night

Breakfast bar Amazing variety, clean and delicious all food hot . Rooms are clean & stocked , Enough towels 100💯💯

10

Kelly

20 Oct 2025

·

Stayed 1 night

Room was clean but bathroom had peeling paint and some mold growth in shower. Needs updating. Hallway has weird odor, almost smelled like beer. Rest of hotel was clean. Breakfast was great

8

Patricia

22 Sept 2024

·

Stayed 1 night

Great service. Breakfast was a little cold.

8

Randy

12 Aug 2024

·

Stayed 1 night

Check-in was great with a familiar, friendly face. Luggage carts are available, and there is an elevator. The hotel itself is getting a bit dated and could use a makeover. The rooms are pretty basic, but the beds are comfortable and the sheets were clean. However, the rooms also need some upkeep. There’s a smaller pool which is clean with a comfortable water temperature, and pool towels were plentiful. Breakfast was very good, offering eggs, sausages, real potatoes, waffles, cereals, bagels, breads, fruit, and more. All the staff were very friendly. I would recommend this place for what you pay for it.

8

torisha

31 May 2024

·

Stayed 1 night

It’s about a high 3 star hotel. The amazing breakfast and cheap price rises it to a 4/5 IMO. It’s clean and was spacious enough for 2 adults and three kids. You should book, you won’t regret it!

6

Brenda

31 Dec 2022

·

Stayed 19,356 nights

The breakfast area was pretty bad. No clean tables. Customers were having to clean their own spots to sit down to eat. Also they had no milk. Quite a few children were very unhappy because they wanted milk in their cereal. I have stayed in dozens of hotels where they offer breakfast and never had I been to one with no milk

10

Sandra

19 Dec 2024

·

Stayed 1 night

The breakfast bar was maintained clean, rooms nice & comfy , convenient location EVERYONE was very friendly and polite.

10

Alan

15 Oct 2023

·

Stayed 3 nights

the breakfast buffet was very good.

8

Dennis

14 Apr 2025

·

Stayed 2 nights

Nice breakfast. Rooms were clean. Needs better maintenance on the bathroom.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$82
February	US$85
March	US$84
April	US$91
May	US$98
June	US$105
July	US$117
August	US$109
September	US$112
October	US$102
November	US$97
December	US$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $109	17 $107	18 $162	19 $178
20 $100	21 $97	22 $94	23 $94	24 $94	25 $143	26 $143
27 $88	28 $89	29 $89	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $166	3 $158
4 $94	5 $94	6 $94	7 $94	8 $94	9 $134	10 $155
11 $94	12 $91	13 $91	14 $91	15 $94	16 $130	17 $150
18 $87	19 $95	20 $94	21 $94	22 $101	23 $138	24 $119
25 $88	26 $89	27 $88	28 $90	29 $88	30 $107	31 $107

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Accessible Bathtub)

Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn Crystal Lake - Algonquin

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Prices for upcoming dates