Name: Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG
Address: 800 South Route 31, Village of Lakewood, Illinois, United States of America, Village of Lakewood, Illinois, US
Price range: US$93–US$280 per night
Rating: 8.2

What guests think

At Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG, travelers frequently praise friendly staff, clean and comfortable rooms, and a convenient, quiet location, while noting mixed facility conditions with ongoing maintenance issues, elevator outages, and variable pool experiences.

Dining feedback highlights tasty food and helpful servers, but hours can be limited and breakfast is often considered pricey or uneven. Rooms are generally spacious with good layouts and views, yet some guests report poor soundproofing, dated elements or repairs, and occasional low water pressure or hot‑water problems. Overall, expect attentive service and convenience, with some trade‑offs in maintenance and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Common areas show recent renovation and the large pool and conference center stand out, but guests report recurring elevator outages, occasional pool closures or cold/dirty water, and limited carts or ice machines.

Related guest reviews

8

jamie

31 Jul 2023

·

Stayed 3 nights

Hotel was nice overall, but only one working elevator, only a handful of luggage carts available. We had to move rooms due to a clogged shower drain with no apologies or assistance, my elderly in laws had the same issue with a shower flooding into their room and then no power had to move them out of their room with an iphone flashlight in the dark again no apology or assistance or even a discount for the trouble. I would probably look elsewhere.

4

Stephen

28 Apr 2023

·

Stayed 1 night

The outside of the hotel was nice but the part I didn't like the railing in the pool was broke and loose the pool had mold on the intakes and was very cold and had way too much chlorine in it my girlfriend got chemical burns on her the next day at breakfast was decent but their food was not fresh as it should have been the cheese was old and mixed in with new cheese the sauces and bacon weren't separated so therefore is very greasy and it has very limited drinks there for people half a jug of milk for everybody that attended breakfast on ice no orange juice which was disappointing eggs were cold bacon and sausage was cold and a french toast had been sitting there too long and then on top of all that they charged me $100 incidental fee which is four times as much as any hotel in the local area and it took them over 10 to 12 days to get it back to me I'm still waiting for it I will probably never stay at a Holiday Inn again

10

Jacquelyn

17 Feb 2025

·

Stayed 1 night

Overall it was a convenient area to stay there was a water leak in the main lobby area that was not being addressed but I’m sure someone was trying to figure it out The elevator also had an issue we ended up taking the stairs from the forth floor ;)

2

Maria

14 Apr 2025

·

Stayed 1 night

Very noisy!! There were kids running in the hall way yelling. One of the two elevators was broken.

8

Kenneth

5 Feb 2025

·

Stayed 1 night

The conference center was spectacular for the Lions Club Steak Fry!

6

LEARE

6 Jul 2025

·

Stayed 2 nights

Disappointed due to 1 elevator and 2 ice machines for 6 floors. We stayed here last year, and it was great but within a year it seems things are going downhill. They do not seem to be keeping up with minor property upkeep such as painting the walls or wiping the dirt off the elevator walls or keeping carpets clean.

6

Danielle

26 Mar 2024

·

One of the beds had glitter all over the sheet and food crumbs. The advertisements for the restaurant, which did not open on time, stared kids eat free. I even looked on Expedia too cold this to be true as well. However, this was not the case. The pool was very dirty; phlegm and bugs floating in it, debri on the ground of it. Bandaids and garbage on the floor, even what looked like vomit by the wheelchair lift. There was a loud noise coming from another rob at night, sounded like it was from the pipes. It scared my 5 year old. Housekeeping pounded on doors at 10 am (checkout is at 11). People were trying to tell her they were getting ready to leave. She indicated that she didn’t know English, Staff was friendly, but overall a disappointing experience.

4

Ronnie

21 Nov 2023

·

Stayed 3 nights

The property was very clean. After you checked in it was like they didn’t want bothered with you. We stayed from Friday to Monday and not one time did you see housekeeping, we requested clean towels and the lady at the desk said she would take care of it, but we never got any towels. When you used your card to get in the room you had to go to the front desk because they never worked to get in, and it was just not us there was other people that could not get in with their card either. Only one elevator worked and it took so long for the one that was working it was ridiculous. And you need more carts to take your luggage to your room, we waited for someone to bring theirs back but never did and there I am a 65 year old man with a heart condition making two to three trips for luggage from the parking lot into the hotel to wait for this one elevator that took so long it was pathetic. I would not recommend this hotel to anyone.

8

Mark

6 Jan 2023

·

Stayed 19,358 nights

One of the elevators did not work.

6

James

8 Mar 2024

·

Stayed 2 nights

Just wished the pool temperature was better, little too cold.

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Cleanliness

Many reviews describe clean rooms and well‑kept spaces, yet there are repeated complaints about dirty bathrooms or linens, ants, and poor pool cleanliness.

Related guest reviews

4

Joshua

17 Sept 2023

·

Stayed 1 night

Property overbooked the room style that i wanted. Was put in a smaller room. They gave me a breakfast voucher for the inconvenience. Unfortunately I can't use it due to having to leave before it starts. There was hair in the bed when i pulled the covers back. Overall not the worst place ive stayed.

2

bernard

13 Jul 2024

·

Stayed 1 night

Found ants. No other rooms available to move to. We had to find another hotel on our own at 11 PM. Needed to wait until the next morning to find out if our room fee would be reimbursed.

10

Barbara

25 Jul 2024

·

Stayed 1 night

This facility was fantastic! It was clean, staff was friendly and check in and check out was quick. I would definitely choose this location again to stay at if back in this area.

10

Nancy

13 Mar 2025

·

Stayed 1 night

We have stayed here many times and are always happy to be there. Staff is wonderful and rooms are always clean!

4

Jessica

23 Nov 2023

·

Stayed 1 night

No smoke detector in the room, dirty bathroom, dirty linens. Very disappointing as we’ve stayed here another time and it was great.

6

Danielle

26 Mar 2024

·

One of the beds had glitter all over the sheet and food crumbs. The advertisements for the restaurant, which did not open on time, stared kids eat free. I even looked on Expedia too cold this to be true as well. However, this was not the case. The pool was very dirty; phlegm and bugs floating in it, debri on the ground of it. Bandaids and garbage on the floor, even what looked like vomit by the wheelchair lift. There was a loud noise coming from another rob at night, sounded like it was from the pipes. It scared my 5 year old. Housekeeping pounded on doors at 10 am (checkout is at 11). People were trying to tell her they were getting ready to leave. She indicated that she didn’t know English, Staff was friendly, but overall a disappointing experience.

10

Heather

18 Aug 2024

·

Stayed 4 nights

Clean, mostly well maintained facility with helpful associates. There was some peeling wallpaper and an errant mitten in our room but otherwise was a wonderful stay. Would recommend.

2

Feliks

11 Jul 2025

·

Stayed 1 night

They bath room floors are coming up. Bathroom not clean

10

Karen

21 Sept 2024

·

Stayed 2 nights

We were comfortable, the rooms were clean and well stocked.

10

Clarence

19 Apr 2024

·

Stayed 1 night

Very clean and cozy

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with good layouts and some views, though several guests note dated decor or maintenance issues, noise between rooms or from events, and intermittent low water pressure or hot‑water shortages.

Related guest reviews

8

Nancy

27 Dec 2024

·

Stayed 3 nights

The rooms need a refresh. Bathroom ceiling was pealing along with bathroom wall paper. Otherwise good room.

10

Marianne

6 Apr 2024

·

Stayed 1 night

Great view of the pond. Comfortable bed! Large room. Quiet! Friendly staff.

6

Kyle

8 Jul 2025

·

Stayed 1 night

Gentleman in the room next to us was having a conversation on the phone at regular volume until 1am and I could hear him as if he was in the room with me

10

Patty

26 Aug 2023

·

Stayed 1 night

The hotel is very nice. The staff at check in were so friendly and knowledgeable. Room was clean and comfortable. Only negative is we could hear the man next door on what I guess was a conference call loud and clear. And one call was at 3:00 a.m. otherwise it was a very pleasant stay.

10

Mark

18 Apr 2025

·

Stayed 5 nights

The front desk was pleasant, the King suite is an excellent bargain for 440 ft.² and it sleeps 4. Nice view. The pool wasn’t used as much so it’s nice. It’s not crowded. The bartenders are great and everything I had on the menu was excellent. The meat lovers flatbread.👍

6

Rebecca

5 Aug 2024

·

Stayed 1 night

The rooms are dated, but very clean. The beds are comfy

8

Patricia

2 Dec 2024

·

Stayed 1 night

The lobby area is very large and bright. The rooms are good size and comfortable. The water pressure was pretty low (on the 6th floor). But otherwise very comfortable.

8

Inna

25 Nov 2023

·

Stayed 1 night

Large hotel, but room was small and old, noisy. It’s okey for one night.

8

Daniel

10 Mar 2024

·

Stayed 1 night

The rooms were large and clean. Shower was mediocre at best. Bed a little firm.

2

Angela

15 Jun 2024

·

Stayed 1 night

I had a horrible experience taking a shower. The options were cold or ice cold. It was so bad that i could even wash my hair and my fingers were frozen. I moved to the sink thinking i would get hot water but no it was just as cold. I was extremely disappointed in my stay.

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Service

Service is widely praised as friendly, professional and accommodating, though a minority report unhelpful front desk interactions, early housekeeping knocks, and slow or poor resolution of maintenance or billing issues.

Related guest reviews

10

Paul

14 Nov 2024

·

Stayed 2 nights

Staff is great

10

Randall

6 Oct 2025

·

Stayed 1 night

The renovation of this property is outstanding making the hotel look like new construction. Room layout is thoughtful, staff is knowledgeable and kind, pool facility is marvelous, the restaurant food and service are excellent.

8

Maribel

26 May 2025

·

Stayed 1 night

Property and staff were great. The only con I have is that I received a house keeping knock on my door before 9 am and I did not appreciate that. Check out is at 11 am I would think house keeping would and should go after checkout. I’ve never experienced that at any stay.

2

PHILIP

4 Aug 2025

·

Stayed 3 nights

Room refrigerator legs broken. Several Room electrical outlets powered by hidden power strip. GFCI tripped and lost power to TV, lamps, outlets. Front desk failed to follow up on repairs and power still out upon return to room 12 hours later. Offered 2 free drinks and upon attempting to redeem at bar, found out the beer tap had been broken for 2 weeks.

10

J Lawrence

30 Oct 2025

·

Stayed 1 night

Check in person was outstanding. I saw her defuse two potentially ugly situations in 5 minutes

8

Diane

23 Jan 2025

·

Stayed 1 night

The hotel was nice. The whole 1st floor smelled like chlorine due to the rooms over looking the pool. They moved us up to the 6th floor, which turned out good. The only down side was the cleaning service knocked on the doors at 8:30am to 9am on the 6th floor. Not a relaxing morning.

10

Kimberly

13 Jun 2025

·

Stayed 1 night

We had what was supposed to be a very stressful family trip turn into a wonderful experience. From check in, to the multiple requests we ended up with, all staff from managers to security were top notch! We felt very taken care of.

6

Audry

15 Sept 2024

·

Stayed 1 night

The property was okay and the location was close to where we needed to be. The room was clean. The front desk staff at check in was friendly, but when I went to check out there was an extra charge on my card on top of the hold for incidentals. When I asked the front desk attendant he gave me a run around of answers then continued to tell me that “it’s not that big of a deal, well it might be to you”. I have never been treated this way by someone in customer service and was quite insulted by this man’s comment. It turns out that after I booked the room on Expedia back in July, the hotels room price increased and the hotel charged me the difference. The man at the front desk could not tell me this and I had to contact Expedia. I was told by the very helpful man at Expedia that what the hotel did was illegal and that they would refund my money. Now I have to wait 3-5 business days to see if they follow through.

2

Morgan

25 Dec 2023

·

Stayed 1 night

We had prepaid for our hotel room a month in advance. We were celebrating the holidays with family members and thus didn’t check in until 5am. Upon check in, the woman at the desk informed us that because we arrived so late that we were counted as a no-show and that we were unable to obtain our room although we technically had it until 11am. She said if we wanted a new room we would be charged an inconvenience fee plus another room fee. After informing her we had driven 6 hours and needed to drive 6 hours back and that we only wanted the room for our allotted time to sleep, she said there was nothing she could do for us. Safe to say we will not stay here ever again due to the staff and policies.

10

Norine

24 Nov 2023

·

Stayed 1 night

The only thing I would change is allowing folks to have an early check-in. There was a line of us waiting for 3pm SHARP so the front desk attendants to check us in. We were all traveling to get to a wedding at 5 and could've used extra time to prepare had we had an earlier check-in time. It could've been a judgement call from the hotel to at least get those rooms ready first to be more accommodating.

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Location

Location is convenient for Crystal Lake and nearby areas, in a quiet setting set back from the road; most dining and shopping require a short drive.

Related guest reviews

10

Nick

30 Apr 2023

·

Stayed 1 night

Very elegant, open design. Room was ready for me way earlier than check in which was great. The property was beautiful and the pool was great. Very quiet and peaceful. Service was outstanding at the bar.

10

Cary

30 Mar 2025

·

Stayed 1 night

Great location!

10

ANN

18 Jun 2024

·

Stayed 4 nights

Beautiful well kept hotel loved it all lots of space Beautiful patios perfect location

10

Sherry

16 Feb 2024

·

Stayed 2 nights

I love the fact that it was far enough off the road that you didn't have to deal with a lot of traffic nois. It was exceptionally clean well decorated easy to access.

10

Thomas

21 May 2025

·

Stayed 1 night

Great fast check in and great location

10

Bruce

10 May 2023

·

Stayed 1 night

Clean, convenient location with many food choices on RT 14 nearby. Stay here every time while in the area for business

10

WILLIAM

6 Jul 2024

·

The rooms were well appointed. Location is great with easy access to everywhere. The front desk staff were all very personable.

10

Jodi

20 Mar 2025

·

Stayed 1 night

Nice well kept and near restaurants and shopping

10

Oscar

27 May 2025

·

Stayed 1 night

It was close to where we need to get to very good location.

6

Henry

28 Jul 2025

·

Stayed 3 nights

The hotel was nice clean pool, there were some issues like in the bathroom exposed wires, and the food was overpriced to the quality. Lots of places to relax around the hotel inside and out. To far to walk to shopping and food, but was a very quick car ride to lots of food options

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AI-generated summary based on recent guest reviews

Dining

Guests like the on‑site food quality, bar, and attentive servers, but hours can be limited or closed on some days, and breakfast is frequently viewed as expensive or inconsistent.

Related guest reviews

10

Randall

6 Oct 2025

·

Stayed 1 night

The renovation of this property is outstanding making the hotel look like new construction. Room layout is thoughtful, staff is knowledgeable and kind, pool facility is marvelous, the restaurant food and service are excellent.

10

John

12 Sept 2025

·

Stayed 3 nights

I have stayed at this hotel several times and am always satisfied. The customer service is top-notch, the bar stays open late, and the rooms are clean and comfortable.

2

PHILIP

4 Aug 2025

·

Stayed 3 nights

Room refrigerator legs broken. Several Room electrical outlets powered by hidden power strip. GFCI tripped and lost power to TV, lamps, outlets. Front desk failed to follow up on repairs and power still out upon return to room 12 hours later. Offered 2 free drinks and upon attempting to redeem at bar, found out the beer tap had been broken for 2 weeks.

10

Daniel

12 Aug 2024

·

Stayed 1 night

The breakfast was amazing. Plenty of option. The room very comfortable. Was a short stay but wish I’d stay longer. Next time

6

Janice

3 Jan 2023

·

Stayed 4 nights

We have been staying here for several years hoping it will get better! It could be. We stay because of location and few choices. There was no food or drinks at the cantina. The only food is a $20 breakfast. The shower has very little pressure. We were there 4 nights with no housekeeping or fresh towels. Were only give 2 when asked at desk!

6

Danielle

26 Mar 2024

·

One of the beds had glitter all over the sheet and food crumbs. The advertisements for the restaurant, which did not open on time, stared kids eat free. I even looked on Expedia too cold this to be true as well. However, this was not the case. The pool was very dirty; phlegm and bugs floating in it, debri on the ground of it. Bandaids and garbage on the floor, even what looked like vomit by the wheelchair lift. There was a loud noise coming from another rob at night, sounded like it was from the pipes. It scared my 5 year old. Housekeeping pounded on doors at 10 am (checkout is at 11). People were trying to tell her they were getting ready to leave. She indicated that she didn’t know English, Staff was friendly, but overall a disappointing experience.

8

Jane

9 Apr 2023

·

Stayed 1 night

The bar and dining room were open only a few hours. Other than that, a nice property.

2

maria

7 Jul 2023

·

Stayed 4 nights

Very hot inside restaurant was closed most days

10

Laura

20 Jul 2024

·

Stayed 1 night

Very late night arrival, but the front desk employee was cheerful and professional. Very comfortable bed. The staff at the front desk the next morning were extremely he’l helpful. Breakfast is the weak point of this hotel. I don’t recommend it if you have any other options available.

10

Simon

7 Aug 2024

·

Stayed 3 nights

Very nice rooms. Restaurant was very convenient to use and the breakfast was delicious. I highly recommend staying here.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$96
February	US$98
March	US$103
April	US$100
May	US$108
June	US$131
July	US$142
August	US$127
September	US$139
October	US$124
November	US$114
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $94	17 $94	18 $188	19 $235
20 $93	21 $94	22 $93	23 $122	24 $165	25 $240	26 $240
27 $99	28 $99	29 $99	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $245	3 $280
4 $123	5 $122	6 $122	7 $122	8 $127	9 $157	10 $175
11 $118	12 $118	13 $118	14 $118	15 $119	16 $175	17 $193
18 $118	19 $118	20 $118	21 $118	22 $119	23 $133	24 $131
25 $118	26 $118	27 $118	28 $118	29 $118	30 $123	31 $122

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Suite, 1 Bedroom

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Lake View

Standard Room, 1 King Bed, Lake View

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 Double Bed, Accessible (Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG

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Prices for upcoming dates