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Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG - Room

Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG

Name: Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG
Address: 800 South Route 31, Village of Lakewood, Illinois, United States of America, Village of Lakewood, Illinois, United States of America
Rating: 8.13

"Loved the bar"

"The pool was great"

"Loved the restaurant"

"Immaculate rooms"

"Staff provided great service"

"Impressive views"

Amenities

Parking
Restaurant
Swimming pool
Business Center
Room Service
Tour Desk

Show all

Property description

Don't miss out on recreational opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.

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Guest reviews

8.1

Very good

Based on 1,000 verified reviews

Who stays here?

Business

51%

Couple

13%

Family

25%

Group

5%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG, travelers frequently praise friendly staff, clean and comfortable rooms, and a convenient, quiet location, while noting mixed facility conditions with ongoing maintenance issues, elevator outages, and variable pool experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Joy

5 weeks ago

·

Stayed 1 night

Always a pleasure! Thank you for great service.

10

Jim

7 Apr 2026

·

Stayed 4 nights

Good location for our family and friends. Cook to order breakfast and dinner Monday thru Friday, weekends buffet with omelette station with all the great ingredients! Similar price to nearby Hampton Inn but a whole lot better. Clean and quiet rooms.

4

Eric

21 Mar 2026

·

Stayed 4 nights

Yes Parking was easy and finding everything went smooth. The first floor rooms smell like

2

Rita

13 Feb 2026

·

Stayed 1 night

This is a joke right? I accidentally booked for the wrong day 2/11-2/12 when I needed 2/4-2/5 and arrived to the hotel to discover I booked the wrong dates accidentally and instead of the hotel working with me and moving the reservation they held strong to the nonrefundable issue and refused. So I had to pay again. I will never use this hotel and will avoid this chain and after this year will strongly consider not using hotels.com anymore as well due to several hiccups throughout the last 12 months with work trip stays. This hotel got double the fee from me for a one night stay and I got an extra bottle of water and a Nutella snack pack which was a smack in the face plus losing my one cash. So no the check in is unsatisfactory and my stay didn’t happen because I’m on a cruise from Tampa to Florida so I would not have booked this on purpose.

10

Elena

2 Feb 2026

·

Stayed 1 night

Excellent stay

800 South Route 31, Village of Lakewood, Illinois, United States of America

Location

When you stay at Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG in Crystal Lake, you'll be in the business district, within a 5-minute drive of Three Oaks Recreation Area and Regal Crystal Lake Showplace. This hotel is 2.2 mi (3.5 km) from Revolution Patient Portal and 2.5 mi (4 km) from North Wall Rock Climbing.

Three Oaks Recreation Area(0.6 Miles)

Regal Crystal Lake Showplace(1.1 Miles)

Revolution Patient Portal(2.2 Miles)

North Wall Rock Climbing(2.2 Miles)

Crystal Lake Park(3.5 Miles)

Crystal Lake City Hall(3.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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