Extended Stay America Suites - Chicago - Itasca

Staff was very helpful and nice , room was clean but rug had some black stains and Leone of the lapms didn’t work, area was very quiet and hotel too I enjoyed my stay here .

The elevator shakes & wobbles like you are in a rollercoaster, makes a person not feel safe riding it. They allow prostitutes and pimps on & in property. 11:30 pm the night front desk goes home and the hotel front doors stay unlocked and open for whoever to come in, poses a a great risk to those who rented rooms and goes against safety standards and protecting property. Most hotels lock their doors and you have to use your room key to gain entrance, not this one. The money you pay for a week- two weeks, don’t ask for housekeeping to clean your room, front desk says you have to be here for 2 weeks before they even clean anything. I was told today not to set trash outside in hallway to be picked up. I refuse to do a housekeepers job when I am the guest and paying to stay. No dishes, cookware or utensils in the room. You have to take your dirty linens down to front desk to exchange for clean and to get toilet paper. Takes forever for burners on stove to even get warm much less hot. Other than what I have covered, the A/C blows nice & cold and our room was clean upon entering. Lots of shopping and eateries around, so that was a plus. Our bed was comfortable, they need to upgrade on their pillows & buy some new ones. The washers & dryers are small $4.25 each and they all take Quarters or Debit Cards. The vending machines are also in the laundry room in front lobby, be sure to bring bag of ice, their ice trays are cracked. If you need big truck/RV parking, vacant Wendy’s next door.

Staff gave a keycard to another couple to my room and they walked in my room at 1 am!

Parking lot is closer to hotel.

I was disappointed with my stay. During check-in, the clerk wrote my room number on my key card and announced it out loud while another guest was standing nearby, which was a privacy concern. The refrigerator in my room was dirty, the breakfast consisted only of oatmeal and packaged muffins, and there was no ice machine available.