Name: Best Western Joliet Inn & Suites
Address: 4380 Enterprise Drive, Joliet, Illinois, United States of America, Joliet, Illinois, US
Price range: US$83–US$179 per night
Rating: 7.58

What guests think

At Best Western Joliet Inn & Suites, guests frequently praise clean, comfortable rooms and friendly staff, while noting mixed experiences with breakfast and the pool, plus occasional maintenance issues and noise, making it a generally decent, value-focused stay.

The location is right off the interstate and described as convenient and generally quiet. Overall, expect basic accommodation with amenities that can feel dated or inconsistent.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool access is popular, but conditions vary, with some noting cold water, cleanliness problems, and early closing; parking is usually easy, though wayfinding and a crowded breakfast area were mentioned.

Related guest reviews

8

Kevin Christine Pham

27 Oct 2024

·

Stayed 1 night

Bathroom is dated, light fixtures & vent so loud, also needs night light. Breakfast was okay, very limited options for omelette, sausage barely cooked. Parking directions were difficult to locate at night. Check in was easy

10

Heather

27 Aug 2025

·

Stayed 1 night

I liked the pool

4

Cynthia

6 Apr 2025

·

Stayed 1 night

We were in town to see family and wanted a hotel with a pool to relax in. Immediately after check-in, we got changed and went to the pool. The pool room smelled strange. There were giant balls of hair floating in the pool and it did not seem like the filters were on. I used a skimmer to collect the hair but would not use my hands to get it all in the garbage. The walls of the pool had a dark scum on them. My 9 year old saw people's names carved in the scum on the tiles. We stayed in like 15 minutes then were so grossed out we left. I reported the condition to the desk. We changed for bed after returning and found the TV did not work. We noticed a cord hanging down. We did not see an easy way to putting it in to the wall mounted tv so we called the desk. The first thing he said was accused us of pulling it out. We absolutely did not. After about 30 minutes and him try, the staffer got it to work. Ready for bed and the room was hot. We had not seen a thermostat and had not touched the wall unit yet. We tried to get it going. It powered up but did not seem to stay on. We had to push the circuit button on the plug a few times to get air moving. It seemed to fail in the middle of the night with us trying to figure out how to make it work at 3 am in a hot room. Breakfast in the morning was lackluster. The automatic pancake machine did not really work without staff coming and poking it. The hot food was not very hot. Best Westerns usually are better quality but not this one

8

Mark

22 Apr 2025

·

Stayed 1 night

We checked in a little before 9pm. My daughter was looking forward to the pool but they closed at 9 so she only had a few minutes. I let her go in and front service came to lock the doors and saw she was still there. They let her stay an extra 15 minutes since we arrived late and she was thrilled. Very friendly staff, room was in great condition. We will definitely stay here again.

6

Stacy

14 Oct 2025

·

Stayed 1 night

The handicapped room does not conform to the 2018 Illinois Accessibility Code. The hallway smelled like smokable adult substances at 8pm and the breakfast room is overcrowded with furniture.

6

Yvonne

6 May 2025

·

Stayed 2 nights

It was nice except they keep the pool and pool area cold. Couldn't even swim

4

dan

21 Jun 2025

·

Stayed 1 night

Did not like our stay at all. Room was not very clean , problems with TV, pool towels were the size of a hand towel(and stained) breakfast are was crowded with too many tables and floor was incredibly sticky. Would not stay again. Employees not very professional to say the least.

8

Lisa

11 Jul 2025

·

Stayed 1 night

This hotel is right off the highway but still very quiet. My bed was very comfortable and the room was clean. It has a small but long pool so I was able to swim some laps. Nobody else was using the pool.

10

Brianna

23 Jan 2025

·

Stayed 4 nights

I love that it was quiet and easy parking.

10

Erika

7 Jul 2025

·

Stayed 1 night

Great staff clean rooms and pool area

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms clean, yet several report unclean areas or odors, stained or small towels, and occasional housekeeping lapses.

Related guest reviews

8

Jack

18 May 2025

·

Stayed 1 night

The only thing wrong was that the room smelt like cigar/tobacco smoke.

4

dan

21 Jun 2025

·

Stayed 1 night

Did not like our stay at all. Room was not very clean , problems with TV, pool towels were the size of a hand towel(and stained) breakfast are was crowded with too many tables and floor was incredibly sticky. Would not stay again. Employees not very professional to say the least.

10

Thomas

19 Aug 2025

·

Stayed 1 night

They were easy to work with and everything was clean

10

Tom

25 May 2025

·

Stayed 1 night

Clean and friendly staff.

8

Charles

11 Jun 2025

·

Stayed 2 nights

Strange odor from carpet

10

Jigar

3 Jun 2025

·

Stayed 3 nights

Very clean and affordable

10

Michael

6 May 2025

·

Stayed 2 nights

The hotel was clean. Breakfast was good. Staff were friendly. Would stay again...

6

leslie

9 Jun 2025

·

Stayed 1 night

It was ok for the night the bathroom and jet tub needed some extra cleaning.

10

Erika

7 Jul 2025

·

Stayed 1 night

Great staff clean rooms and pool area

4

Adam

22 Sept 2025

·

Stayed 3 nights

Just plain unclean. This is a landlord special flip and it’s clear they do not keep up with cleaning.

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Rooms

Beds are often comfortable, and some suites provide extra space. However, guests report recurring issues with HVAC noise or performance, broken fixtures or low beds, TV problems, and noise from adjacent rooms.

Related guest reviews

8

Carol

28 Jul 2025

·

Stayed 1 night

The person in the next room was a VERY loud snorer.

6

Dawn

28 Nov 2025

·

Stayed 1 night

It was nice however the heat struggled to work correctly. The breakfast options were very limited and the food was lukewarm

4

Cynthia

6 Apr 2025

·

Stayed 1 night

We were in town to see family and wanted a hotel with a pool to relax in. Immediately after check-in, we got changed and went to the pool. The pool room smelled strange. There were giant balls of hair floating in the pool and it did not seem like the filters were on. I used a skimmer to collect the hair but would not use my hands to get it all in the garbage. The walls of the pool had a dark scum on them. My 9 year old saw people's names carved in the scum on the tiles. We stayed in like 15 minutes then were so grossed out we left. I reported the condition to the desk. We changed for bed after returning and found the TV did not work. We noticed a cord hanging down. We did not see an easy way to putting it in to the wall mounted tv so we called the desk. The first thing he said was accused us of pulling it out. We absolutely did not. After about 30 minutes and him try, the staffer got it to work. Ready for bed and the room was hot. We had not seen a thermostat and had not touched the wall unit yet. We tried to get it going. It powered up but did not seem to stay on. We had to push the circuit button on the plug a few times to get air moving. It seemed to fail in the middle of the night with us trying to figure out how to make it work at 3 am in a hot room. Breakfast in the morning was lackluster. The automatic pancake machine did not really work without staff coming and poking it. The hot food was not very hot. Best Westerns usually are better quality but not this one

8

Michelle

8 Aug 2025

·

Stayed 1 night

The toiletpaper holder and towel rack were both broken. Other than that it was fine. Comfortable beds and clean.

8

Leann

30 Apr 2025

·

Stayed 1 night

A nice suite with a proper living room. Great Stay

6

Donald

15 Aug 2025

·

Stayed 1 night

Ok as expected very noisy though

8

Thomas

30 Jul 2025

·

Stayed 1 night

Somewhat older property but clean and in a good location. The AC/heating unit was noisy, but I used the controls to limit the run time.

8

Frank

1 Jul 2025

·

Stayed 1 night

Better than average. Comfortable bed. Breakfast area well planned and stocked.

10

Victoria

29 Dec 2025

·

Stayed 1 night

Bed was very comfortable

8

Janice

11 Jun 2025

·

Stayed 1 night

The people at the desk were friendly, the breakfast was good. The bed was low and was ok, the air conditioner was very loud, there were 2 window shades, one did not go down all the way, which allowed the light shining on the window to shine in the room.

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Service

Many guests describe staff as friendly, accommodating, and efficient at check-in. Others report rude or unhelpful front desk interactions, accusatory or unclear policies, and a missed wake-up call.

Related guest reviews

10

Lesley Ann

15 Jun 2025

·

Stayed 2 nights

Clean and accommodating staff.

6

Wayne

7 May 2025

·

Stayed 3 nights

Overall the stay was fine, but I asked for a wake up call the last day, and I didn’t get it. I woke up 45 minutes later than I planned. I didn’t have time for breakfast, I was rushing around trying to get organized. Luckily traffic was better than expected to get downtown. So it was good except the wake up call.

10

Kenyetta

27 Apr 2025

·

Stayed 1 night

Clean comfortable and quiet stay. Check in/out was a breeze. Would definitely return.

4

Yolanta

8 Aug 2025

·

Stayed 2 nights

I wish i didnt book this room immediately when we arrived they said my son was considered an adult he's 15 when i booked the room I added that he was 15 they claim it was a fee tgey decided not to charge me everything was a back and forth abt whatbwe cld or cldnt do in the Hotel irritated theybeven said we cldnt eat breafast in our room when ive never heard that wldnt book them again

10

Kassandra

21 May 2025

·

Stayed 1 night

Very good staff

8

Cindy

12 Jul 2025

·

Stayed 10 nights

Everything was fine, only the reception staff had a very bad attitude and were not friendly.

10

Daniel

18 Dec 2025

·

Stayed 2 nights

Danny at front desk above and beyond. Great breakfast great location quiet comftablr good value

2

Maksim

7 Sept 2025

·

Stayed 2 nights

Rude front desk

2

Lauren

28 Nov 2025

·

Stayed 1 night

The front deskstaff was rude.

10

Sam

3 Jun 2025

·

Stayed 2 nights

The staff were very friendly and accommodating. I asked for extra blankets, pillows, and towels, and they had no issue letting me have more. They were very professional and polite. My check in experience was the most smooth one I’ve had yet! The hotel was cleaned well, it could use some upgrades but overall great for the price! We utilized this hotel for the entire weekend to visit Chicago. It offered us a close drive without feeling crowded or like we were in a big city. The beds were surprisingly comfortable, everything in our room worked fantastically.

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Location

Right off the interstate, the location is convenient for driving and generally quiet. Several guests call it a good or OK base, though a few felt the immediate area offered little.

Related guest reviews

4

Maria do Sol

8 Feb 2025

·

Stayed 19 nights

The staff is unprepared to a quality service to happy costumers, the facilities are not so clean as it could be, the area has nothing to offer but a McDonalds a few minutes away, but the hotel is good in terms of structure, so could do a lot better.

10

Maria

25 Nov 2024

·

Stayed 1 night

Room was clean, easy access to the interstate.

6

Kevin

20 Jan 2025

·

Stayed 1 night

Hotel was fine. Not the best, not the worse....wife saw a cockroach as we were packing to leave. Breakfast was ok. Good location. Front desk person was not rude, but not friendly.

8

Lisa

11 Jul 2025

·

Stayed 1 night

This hotel is right off the highway but still very quiet. My bed was very comfortable and the room was clean. It has a small but long pool so I was able to swim some laps. Nobody else was using the pool.

8

Bruce

17 Jun 2025

·

Stayed 1 night

OK location

8

Thomas

30 Jul 2025

·

Stayed 1 night

Somewhat older property but clean and in a good location. The AC/heating unit was noisy, but I used the controls to limit the run time.

8

Ryan

9 Sept 2024

·

Stayed 1 night

It was clean and convenient

10

Brianna

23 Jan 2025

·

Stayed 4 nights

I love that it was quiet and easy parking.

10

Daniel

18 Dec 2025

·

Stayed 2 nights

Danny at front desk above and beyond. Great breakfast great location quiet comftablr good value

10

Sam

3 Jun 2025

·

Stayed 2 nights

The staff were very friendly and accommodating. I asked for extra blankets, pillows, and towels, and they had no issue letting me have more. They were very professional and polite. My check in experience was the most smooth one I’ve had yet! The hotel was cleaned well, it could use some upgrades but overall great for the price! We utilized this hotel for the entire weekend to visit Chicago. It offered us a close drive without feeling crowded or like we were in a big city. The beds were surprisingly comfortable, everything in our room worked fantastically.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns frequent praise, but several reviews note limited variety and food that can be lukewarm or equipment that needs attention.

Related guest reviews

8

Carol

18 Nov 2025

·

Stayed 3 nights

The desk clerks were very friendly, one particular breakfast staff was very friendly and conversational. Eggs and sausage links and patties were barely room temperature unless they were freshly replenished of which I was fortunate to have some of. The toilet paper holder in my room was loose and partially hanging and the desk in the room has what appears to be smeared with superglue or something like it that I couldn’t remove. The stopper in the bathroom sink wouldn’t close tightly so I wasn’t able to run water that the sink would hold, it just drained. I appreciate the close handicap parking as my travel companion is disabled.

6

Dawn

28 Nov 2025

·

Stayed 1 night

It was nice however the heat struggled to work correctly. The breakfast options were very limited and the food was lukewarm

4

Cynthia

6 Apr 2025

·

Stayed 1 night

We were in town to see family and wanted a hotel with a pool to relax in. Immediately after check-in, we got changed and went to the pool. The pool room smelled strange. There were giant balls of hair floating in the pool and it did not seem like the filters were on. I used a skimmer to collect the hair but would not use my hands to get it all in the garbage. The walls of the pool had a dark scum on them. My 9 year old saw people's names carved in the scum on the tiles. We stayed in like 15 minutes then were so grossed out we left. I reported the condition to the desk. We changed for bed after returning and found the TV did not work. We noticed a cord hanging down. We did not see an easy way to putting it in to the wall mounted tv so we called the desk. The first thing he said was accused us of pulling it out. We absolutely did not. After about 30 minutes and him try, the staffer got it to work. Ready for bed and the room was hot. We had not seen a thermostat and had not touched the wall unit yet. We tried to get it going. It powered up but did not seem to stay on. We had to push the circuit button on the plug a few times to get air moving. It seemed to fail in the middle of the night with us trying to figure out how to make it work at 3 am in a hot room. Breakfast in the morning was lackluster. The automatic pancake machine did not really work without staff coming and poking it. The hot food was not very hot. Best Westerns usually are better quality but not this one

8

Linda

4 Oct 2025

·

Stayed 1 night

Breakfast was very good and the lady preparing and working there was very friendly and helpful. Staff was friendly.

10

Rich

16 Nov 2025

·

Stayed 3 nights

Breakfast was very good with good variety

6

Maria

22 Sept 2025

·

Stayed 2 nights

Place was decent for the price. The food selection was not good n limited. Beds were comfortable.

10

Christine

28 Aug 2025

·

Stayed 1 night

The breakfast was great

10

Antonio

10 Aug 2025

·

Stayed 2 nights

This property was wonderful to stay at for me and my family the staff was amazing especially morning crew was amazing to my child breakfast was fresh and hot pool was everything thank you so much

10

Steve

21 Aug 2025

·

Stayed 7 nights

I would like some variety in the breakfast maybe add omelet to the menu.

10

Daniel

18 Dec 2025

·

Stayed 2 nights

Danny at front desk above and beyond. Great breakfast great location quiet comftablr good value

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$70
February	US$72
March	US$80
April	US$86
May	US$98
June	US$120
July	US$113
August	US$103
September	US$94
October	US$94
November	US$86
December	US$71

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $115	16 $104	17 $107	18 $179	19 $139
20 $98	21 $94	22 $88	23 $100	24 $94	25 $121	26 $127
27 $90	28 $94	29 $94	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2 $102	3 $116
4 $94	5 $86	6 $91	7 $83	8 $91	9 $131	10 $108
11 $91	12 $91	13 $95	14 $96	15 $95	16 $118	17 $120
18 $91	19 $96	20 $92	21 $94	22 $94	23 $120	24 $119
25 $86	26 $93	27 $93	28 $92	29 $92	30 $110	31 $111

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Executive Room, 1 King Bed, Refrigerator & Microwave (Shower Only)

Suite, 1 King Bed, Accessible (Walk-In Shower)

Suite, 1 Queen Bed, Hot Tub (Shower Only;With Sofabed)

Suite, 1 King Bed, Jetted Tub (Shower Only;With Sofabed)

Suite, 1 Queen Bed, Refrigerator & Microwave (Shower Only;With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible (Walk-In Shower)

Standard Room, 1 King Bed, Accessible (Walk-In Shower)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Joliet Inn & Suites

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Prices for upcoming dates