Holiday Inn Express Pekin - Peoria Area by IHG

Ice machine was broken in 3rd floor, and the extra blanket, sheets, and pillows for the let out sofa that is usually in a hotel room weren't there. The mounting of the first TV was a bit odd in relation to the wall it was on. However, overall, the hotel served its purpose and the staff was very accommodating!

Everything seemed to be up to date. The bed was a bit hard but was tolerable, swimming pool was a bit cool and could have stood to be a bit warmer for the winter. i would most likely stay here again.

My room is newly remodeled and has a wonderful walk in shower, which is very important to me, a senior citizen! The facility is being fully remodeled and therefore workers and dust, but it will be done soon.

my housekeeper Jennifer was wonderful! She went over and beyond what was expected!!! The front desk stafff very friendly! Dislikes pool was not heated, to much contsruction going on all over place, had to deal with sewer smell for 2 days do to construction crew not capping off swewer line!

Our experience overall was great, however I was very disappointed in the indoor pool. The picture, in the website, if the pool is not what the pool at the hotel looked like at all. There was also a hot tub, in the picture, in the website. There was not a hot tub at this location. The pool water was freezing and green.

Super clean. Super nice. Extremely memorable and comfortable stay. Would 10/10 recommend or rebook if ever in the area. Super spacious and up to date rooms, great bathrooms, pool and gym

I am a long time customer of this property, having come here approximately once per year for about a dozen years or so. However, at this most recent visit, the property was being refurbished, with the hotel lobby unusable and many other amenities unavailable (exercise room, pool). There was extensive dirt and dust, with many rooms under construction and many workers present even on a weekend. All of this might have been OK, but the problem is that I paid what appeared to be full price (I paid well over $200 with tax included for one night). I feel taken advantage of, as I thought I was simply paying for a room in a hotel operating under normal circumstances, but clearly this was a long planned event at the hotel and the hotel still had an unacceptably high price set at Expedia during the days that they knew there would be refurbishment activity. Also unacceptable was that I attempted to speak to the manager while I was there (the manager did not speak with me), I also called the hotel when I returned home the next day (was told the manager would call me back), and finally the next day I called Expedia who called the hotel as well and said the manager would call me. I still have not spoken to a manager. The front desk also said they did not know how to give me a discount since I booked through Travelocity/Expedia. I am surprised as a long time customer to have been treated this way and plan to avoid Holiday Inn Express in Pekin in the future.

Everything was wonderful. I felt the mopping of the lobby and breakfast hall could have waiting until after check-out when the floor traffic would be less. I do not like slippery floors. Breakfast was the best!! Rooms were nice. Pool was great!

Everything was nice and clean! Love the fresh fruit! Breakfast was great! Indoor Pool was nice and clean, just wish it was a little warmer. Wish they had a hot tub beside the pool. Beds were very comfortable. Overall, excellent hotel!

When we arrived, two of the four handicap parking spaces were blocked off for equipment to be stored there. But there were still three available parking spots for the Elite stay members. This is unacceptable. The only spot available was so close to the curb, I couldn’t fit my daughter’s wheelchair next to the car for her to get out. This, too, is unacceptable and speaks to how little Holiday Inn values disabled persons. We checked in later in the evening, so it wasn’t until the morning that I realized how dirty the room was. The shower wasn’t clean. We found several hairs in the bed that did not belong to us. It makes me worried that the sheets weren’t even changed before our arrival. The floor had not been vacuumed. At breakfast, a dad with three small children sat next to us. His son spilled a cup of juice and the dad got paper towels and cleaned up what he could. He then left and came back with a mop to clean the floor. I don't understand why a staff member did not come to do that and it was left to this man, with his small children and who had played to stay there. It was a really disappointing stay, and I will not plan to stay here again. I would like a refund, as I don’t believe it was worth what I payed.

I indisputably checked into room 202 and when i went it had not been cleaned up there were towels everywhere and the bed wasn't made. I got a new room 300 and it was clean but a dirty towel was left in itvas well.my room wasn't cleaned at all during my 2 night stay.

My room is newly remodeled and has a wonderful walk in shower, which is very important to me, a senior citizen! The facility is being fully remodeled and therefore workers and dust, but it will be done soon.

They charged me $300 for the security deposit rather than the standard $75. Then didn’t release the hold on the deposit so I had to call, the gentleman apologized & said it was a mistake on their part & released the hold. Well then I was refunded $75. Not the $300 I paid. I called to ask & the manager said oh no we don’t do that. I said well apparently you do bc that’s what happened. She had 0 clue what she was talking about, & didn’t even attempt to look into it or help me, kept interrupting & speaking over me. Then another woman gets on the phone & tells me it’s because of my dog. Well the property is not pet friendly, my dog is a registered & verified service dog and they were aware of her when I checked in, even showed documentation which I am not obligated to do. Then she tried to tell me that my dog is not a service dog, then hung up on me, as did the manager. The unprofessionalism and overall incompetence is appalling, to say the least. Especially for what is supposed to be a renowned & prestigious hotel. Not only all of this horrendous behavior, but also in the room I stayed in it looked like someone pooped in the shower & stomped it down the drain. When I say I almost vomited, it was REPULSIVE. I went & bought bleach and poured a gallon of it down the drain. I couldn’t eat the rest of the night I was so sickened. This is what $600 for 2 nights will get you here folks. 0/10 do not recommend to anyone ever. Unless maybe they get new management.

Very friendly, helpful staff. Clean, comfortable room.

Not impressed at all. Dishes in cabinet were dirty and stained, windowsills had ashes in them from cigarettes. Yuck!

Dirtiest hotel i ever stayed at. Hotel was a dump for the money i spent. Had to change rooms, we were locked out of our room. People complaining in the lobby. We checked out and drove all the way home. Ruined my trip with my son.

No more complimentary water? Housekeeping did not empty the waste baskets one day. Carpet was icky. Very worn and not too clean.

Room was very clean and staff was very helpful

When we arrived, two of the four handicap parking spaces were blocked off for equipment to be stored there. But there were still three available parking spots for the Elite stay members. This is unacceptable. The only spot available was so close to the curb, I couldn’t fit my daughter’s wheelchair next to the car for her to get out. This, too, is unacceptable and speaks to how little Holiday Inn values disabled persons. We checked in later in the evening, so it wasn’t until the morning that I realized how dirty the room was. The shower wasn’t clean. We found several hairs in the bed that did not belong to us. It makes me worried that the sheets weren’t even changed before our arrival. The floor had not been vacuumed. At breakfast, a dad with three small children sat next to us. His son spilled a cup of juice and the dad got paper towels and cleaned up what he could. He then left and came back with a mop to clean the floor. I don't understand why a staff member did not come to do that and it was left to this man, with his small children and who had played to stay there. It was a really disappointing stay, and I will not plan to stay here again. I would like a refund, as I don’t believe it was worth what I payed.

Sink was stopped up and the toilet would flush good.

TV not working. Phone not working l. Clock/radio not working.

Not much road noise but very loud folks above us. Brite LED lights around the room from a lot of sources. Room wasn’t ready for two more hours after check in time.

Very friendly, helpful staff. Clean, comfortable room.

Super clean. Super nice. Extremely memorable and comfortable stay. Would 10/10 recommend or rebook if ever in the area. Super spacious and up to date rooms, great bathrooms, pool and gym

I was updated and new. It was clean and nice. Spacious room, Good Breakfast.

The air conditioner wasn't working properly.

The room was clean and updated including bathroom area. The provided toiletries were Dove including body lotion and liquid hand soap which is nice so you don’t have to wash your hands with one of the little bars of soap and get the counter all slimy. The biggest issue was the channel selection on the television. There were minimal channels and the TVs, two of them which were nice size, wouldn’t hook up to WiFi to cast from your phone. The WiFi was weak and jammed up as well.

Excellent breakfast Doors slamming and loud footsteps late into night from kids Clean room and nice pillows Bathroom could be upgraded

Staff has been great. Smooth check in. Room was updated, modern, quiet and clean. Met a very nice housekeeper in the elevator who went out of her way to accommodate me by getting me napkins and utensils from the kitchen after hours when the take out I ordered hadn't given me anything to eat my dinner with. Also got a free homemade chocolate chip cookie at check in... can't go wrong with that lol

Perfect hotel for our overnight stay. We were in town for a concert in Peoria and we found this hotel for a great price only 20 minutes away. The bed was super comfy and the air worked great. The bathroom had a great selection of dove products to be used. The breakfast was great. I had an egg and cheese omelet and a piece of sausage and my husband had biscuits and gravy. We will definitely stay there again if we ever go back that way.

Not much road noise but very loud folks above us. Brite LED lights around the room from a lot of sources. Room wasn’t ready for two more hours after check in time.

They charged me $300 for the security deposit rather than the standard $75. Then didn’t release the hold on the deposit so I had to call, the gentleman apologized & said it was a mistake on their part & released the hold. Well then I was refunded $75. Not the $300 I paid. I called to ask & the manager said oh no we don’t do that. I said well apparently you do bc that’s what happened. She had 0 clue what she was talking about, & didn’t even attempt to look into it or help me, kept interrupting & speaking over me. Then another woman gets on the phone & tells me it’s because of my dog. Well the property is not pet friendly, my dog is a registered & verified service dog and they were aware of her when I checked in, even showed documentation which I am not obligated to do. Then she tried to tell me that my dog is not a service dog, then hung up on me, as did the manager. The unprofessionalism and overall incompetence is appalling, to say the least. Especially for what is supposed to be a renowned & prestigious hotel. Not only all of this horrendous behavior, but also in the room I stayed in it looked like someone pooped in the shower & stomped it down the drain. When I say I almost vomited, it was REPULSIVE. I went & bought bleach and poured a gallon of it down the drain. I couldn’t eat the rest of the night I was so sickened. This is what $600 for 2 nights will get you here folks. 0/10 do not recommend to anyone ever. Unless maybe they get new management.

we go to Pekin to visit family and we always choose this hotel. it's like going back home. staff are very friendly and courteous

Very friendly, helpful staff. Clean, comfortable room.

Customer staff was excellent and very kind

I am a long time customer of this property, having come here approximately once per year for about a dozen years or so. However, at this most recent visit, the property was being refurbished, with the hotel lobby unusable and many other amenities unavailable (exercise room, pool). There was extensive dirt and dust, with many rooms under construction and many workers present even on a weekend. All of this might have been OK, but the problem is that I paid what appeared to be full price (I paid well over $200 with tax included for one night). I feel taken advantage of, as I thought I was simply paying for a room in a hotel operating under normal circumstances, but clearly this was a long planned event at the hotel and the hotel still had an unacceptably high price set at Expedia during the days that they knew there would be refurbishment activity. Also unacceptable was that I attempted to speak to the manager while I was there (the manager did not speak with me), I also called the hotel when I returned home the next day (was told the manager would call me back), and finally the next day I called Expedia who called the hotel as well and said the manager would call me. I still have not spoken to a manager. The front desk also said they did not know how to give me a discount since I booked through Travelocity/Expedia. I am surprised as a long time customer to have been treated this way and plan to avoid Holiday Inn Express in Pekin in the future.

Visited for Ledgestone Disc golf tournament. Staff was so efficient and so friendly. They even had homemade cookies at the front desk. Would definitely stay here again.

Very courteous staff. Room was clean. Breakfast was good.

Staff were excellent. Very friendly. Lots of options for breakfast.

Staff has been great. Smooth check in. Room was updated, modern, quiet and clean. Met a very nice housekeeper in the elevator who went out of her way to accommodate me by getting me napkins and utensils from the kitchen after hours when the take out I ordered hadn't given me anything to eat my dinner with. Also got a free homemade chocolate chip cookie at check in... can't go wrong with that lol

Good location, clean rooms

Not much road noise but very loud folks above us. Brite LED lights around the room from a lot of sources. Room wasn’t ready for two more hours after check in time.

the street signage to get to the property needs improvement. The secondary access was not easily recognized

Great stay. Very clean room. Quiet which was much appreciated. Our go to when visiting family there.

Perfect hotel for our overnight stay. We were in town for a concert in Peoria and we found this hotel for a great price only 20 minutes away. The bed was super comfy and the air worked great. The bathroom had a great selection of dove products to be used. The breakfast was great. I had an egg and cheese omelet and a piece of sausage and my husband had biscuits and gravy. We will definitely stay there again if we ever go back that way.

We have used this propterty many times when we go to Pekin to visit family. Froant desk service is always very good and helpful. Breakfast lady is superb. Coffee is really good. Food selection for breakfast is 5star. We will use this property again.

We stary here all the time whenwe are in Pekin. It is our home away from home. You will not go wrong with this greatly run hotel. The breakfast is great and the coffee is over the top just right.

Everything was wonderful. I felt the mopping of the lobby and breakfast hall could have waiting until after check-out when the floor traffic would be less. I do not like slippery floors. Breakfast was the best!! Rooms were nice. Pool was great!

Nice clean room,staff was excellent,breakfast was good

Very courteous staff. Room was clean. Breakfast was good.

Staff were excellent. Very friendly. Lots of options for breakfast.

Excellent breakfast Doors slamming and loud footsteps late into night from kids Clean room and nice pillows Bathroom could be upgraded

Everything was nice and clean! Love the fresh fruit! Breakfast was great! Indoor Pool was nice and clean, just wish it was a little warmer. Wish they had a hot tub beside the pool. Beds were very comfortable. Overall, excellent hotel!

Very pretty, clean, friendly employees, great breakfast. Enjoyed our stay.

Perfect hotel for our overnight stay. We were in town for a concert in Peoria and we found this hotel for a great price only 20 minutes away. The bed was super comfy and the air worked great. The bathroom had a great selection of dove products to be used. The breakfast was great. I had an egg and cheese omelet and a piece of sausage and my husband had biscuits and gravy. We will definitely stay there again if we ever go back that way.