Sonesta Simply Suites Chicago O'Hare Airport

We had the queen size studio. Usually we have good accommodations. This tome it was off. There weren't enough utensils, one fork, one spoon, no paper towels. We had to purchase these items to enjoy our meals. We go here as our staycation weekends. Staff has always been professional. The hotel has always been clean as well. For some reason, our room looked as if it hadn't been vacuum, we I was finding small items around the room under the table, the edge of the bed. But overall, we enjoyed our weekend.

Clean room. Polite staff.

Look elsewhere. Even if it costs more, I wouldn't recommend staying here. Parking was fine, but that's pretty much where it ended. Walking up to the entrance and we saw two guys smoking "something". The check in staff wasn't friendly and looked annoyed that they had to do their job. I'm not sure if these double as apartments, but there were people milling around who looked like they were living there. Our room wasn't "dirty", but it had seen many better days. The kitchen would have been a nice touch, except everything was just, yuck. Plus, only a single fork was in the drawer. The pull out bed arguably the worst I have ever felt. Two sheets of cardboard would have been more comfortable. The bathroom was clean, but desperately needs some love. Cracked tile, water stains, etc... The bed in the bedroom was better than the pull out, but not by much. Worst night of sleep I've had in ages. Overall, don't waste your money.

Room was nice and clean. Very welcoming. The area was quiet. I felt safe. The only bummer was the garbage disposal was not working and the entryway light in the room was burnt out. The guest services offered to have maintenance fix things ASAP or switch me to another room - my choice. The front desk was very helpful. The shuttle drivers were excellent; they even lifted my luggage in and out of the shuttle bus for me. This was a huge help due to the low back pain issue of which I was suffering. I would stay here again!

The night clerk was rude when we phoned at 2AM to be picked up. We were 2 minutes from pick up point. She told us to call back when we were there and hung up. It was 2 AM! Day staff was awesome.