Is parking available at the hotel?

Yes, the hotel offers uncovered self-parking for a fee of USD 15 per day, which includes in/out privileges. Guests must contact the property in advance to reserve onsite parking.

What type of breakfast is offered and what are the serving hours?

The hotel offers a buffet breakfast daily from 6:00 AM to 10:00 AM for a fee of approximately USD 16.95 for adults and children.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, the hotel provides a complimentary roundtrip airport shuttle service at scheduled times. Guests can arrange the transfer through the hotel.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. Guests can contact the property for more details.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Schiller Park, within a 5-minute drive of Rosemont Theatre and Parkway Bank Park Entertainment District. It is 2.5 miles from Fashion Outlets of Chicago and Donald E. Stephens Convention Center.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 5:00 AM to 10:00 PM.

What are the hotel's policies regarding children?

Children are welcome at the hotel. There is no minimum age for children to stay for free.

Four Points by Sheraton Chicago O'Hare Hotel

Average nightly price at Four Points by Sheraton Chicago O'Hare by month, last 12 months (USD)
Month	Average price
January	US$95
February	US$87
March	US$93
April	US$107
May	US$131
June	US$155
July	US$159
August	US$139
September	US$167
October	US$124
November	US$130
December	US$107

What guests think

Reviews of Four Points by Sheraton Chicago O'Hare describe a very convenient airport hotel with a free shuttle, friendly staff for many stays, but aging facilities, inconsistent housekeeping, and frequent complaints about missing amenities and uneven shuttle reliability.

Rooms are dated with maintenance issues, many lack a fridge or microwave, and some report occasional odors or pests. Guests frequently face elevator problems, spotty Wi‑Fi, and parking fees, while the lobby draws better comments. Dining gets good feedback but prices can feel high, and late‑night options are limited. Overall, expect a basic, convenient overnight stop near O’Hare rather than a polished full‑service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is convenient but timing and availability are inconsistent; elevators are often out or slow. Pool is available with mixed feedback, and on-site parking carries a fee and the lot needs upkeep.

Related guest reviews

8

Leanne

14 Sept 2025

·

Stayed 1 night

The hotel is showing its age. The parking lot was spacious but very pitted which made it hard to roll my bag. The room was a bit small. There was a chair which didn't fit in the side they put it since it was right in front of the AC. So it sat at a weird angle. It would have had more space without the chair. Due to the age of the property, there were limited plugs around the room. There was a power strip next to the desk. There were no face cloths to use in the shower.

8

RAHUL

31 Aug 2024

·

Stayed 1 night

Hotel is very close to the airport. Free shuttle every 30 minutes.

4

Nitin

9 Sept 2024

·

Stayed 1 night

Charge for parking??? ridiculous

4

Robert

8 Sept 2025

·

Stayed 3 nights

Unfortunately I did not expect to pay 17$ a Night for parking as we were there Guest. We had two Cars so if that was made clear, we would have only driven One Car to Hotel. I also got stuck in the Elevator Friday Morning! Started taking th Stairs. 54.00 for two Breakfast Orders was Outrageous! Mistake going there!

4

Alphonso

1 Sept 2025

·

Stayed 2 nights

Entire hotel was dirty. The ppol was very nasty. Only 3 towels total in room. No vending machines. No water except the restaurant. Worst hotel stay I've ever had.

8

Mitchel

26 May 2025

·

Stayed 3 nights

The shuttle service was very convenient

4

Edmund

30 Oct 2025

·

Stayed 1 night

The airport shuttle was the main reason you are getting a poor rating plus the emotionless young lady at the check in desk. We were a party of 3 and we arrived at 7:25pm at the O'Hare Airport designated pickup location for shuttle service for the numerous local hotels. We had many hotel's shuttle buses/vans stop and pick up passengers and were anxious for 7:45 to get picked up to get out of the windy cold weather. Well 7:45 came and went, so we called to see when to expect our ride. We were met with a confusing answer4, but told the van would pick us up soon. At 7:58 I called and asked again and was told our ride would be there by 8:15; never explaining what happened to the 7:45 pickup. At 8:10 another in our group called and were told the shuttle would be there in 3 minutes. Well the driver finally showed up at 8:21 and said we needed to call to get picked up and when in the van he handed me the green printout that gave the shuttle policy, and it says nothing about calling in, but we had called in. If he were my employee, he would be fired for his attitude and unfriendly service. The young lady we had talked to was very unfriendly and seemed put off when we were checking in. she gve us rooms on separate floors, and my room, #241 was about as far away from the reception elevator as possible. when asked to put us on the same floor, she said the other rooms were not made up and therefore, not available. The morning front desk receptionist was fabulous and personable.

2

sandra

11 Jul 2025

·

Stayed 5 nights

Waited an hour for a shuttle from the airport to the hotel. Finally got a person on the phone who said there was no shuttle available that day! No breakfast, elevator service one day because of electrical issues for the hotel. Guests had to carry luggage down 6 flights and had trouble checking out.

10

Monique

26 Oct 2025

·

Stayed 1 night

Great pool temp.

8

rich

30 Sept 2025

·

Stayed 2 nights

Waited for the shuttle from the airport to the hotel for an hour. Had to take an Uber to the hotel $15.00 2 miles away. When I arrived there was a shuttle bus sitting there not running with no driver. We went through 5 cycles of other hotel chains shuttles. Late for my meetings. Not good!

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Cleanliness

Cleanliness is a recurring weak point: many mention hair, stains, odors, and occasional pests, plus rooms not serviced during multi‑night stays. Some guests found basics like soap and towels missing.

Related guest reviews

6

Tammy

23 Aug 2025

·

Stayed 1 night

Just an old property not well maintained. Windows looking out on 5th floor are filthy. Soap left in shower. No wash cloths. Staff not very welcoming or friendly. Wont stay here again.

2

Lauren

3 Jul 2025

·

Stayed 1 night

This hotel was filthy. Hair in the bathroom with stuck on gum on the floors. There were brown stains all over the sheets. I was also stuck here given a cancelled flight and was hoping for toiletries like any regular hotel but to my surprise the only thing was conditioner, no hand soap, shampoo, body wash. The staff kindly changed me to a new room but this had the exact same issues. DO NOT recommend staying here. Felt gross and did not sleep at all. Can hear people talking and loud bagging all night.

6

Nora

6 Jul 2025

·

Stayed 1 night

The property is old and needs renovation. I took the staircase down once and it smelled like pee.

2

Courtney

1 Oct 2025

·

Stayed 1 night

The hotel is dated, dirty, smelly and did not feel safe

4

Kimberly

28 Sept 2025

·

Stayed 1 night

The room was not so clean, there was hair all over the bedroom toilet and shower. It’s just disgusting.

4

Michael

1 Sept 2024

·

Stayed 1 night

Cockroach in bathroom. First time I’ve seen one in 45 years of traveling.

4

Yella

10 Nov 2025

·

Stayed 1 night

Shuttle service was good. Checked out early, did not see our eat breakfast. Room is old, has odor,dust balls on the sealing and it looks dirty. Bathroom very, very small. Shower head doesn’t appear to be clean. No microwave or refrigerator in the room. Asked for wake up call, never got it. Do not recommend this hotel.

4

Annie

30 Oct 2025

·

Stayed 1 night

The staff was awesome. The room was not what I expected especially since I just spent the night before at Four Points by Sheraton in Barcelona, Spain. It had a stench that I could not determine the scent. I will not choose again.

2

Jamie

10 Sept 2025

·

Stayed 3 nights

This property is in serious need of updates both inside and out, and I strongly recommend looking elsewhere for accommodations. The parking lot is full of potholes, and while the lobby appears recently updated, that’s where the improvements stop. Our first room had dirt embedded in the curtains, and on the night of our arrival, my brother found a roach crawling on him. When we reported it to the front desk, the response was surprisingly casual—they simply asked whether we wanted maintenance to come by or to switch rooms. We chose to switch, but the lack of urgency in addressing an issue as serious as roaches was concerning. Although our second room was cleaner, the overall experience left us uneasy and disappointed.

10

sharon

8 Jun 2025

·

Stayed 1 night

Check in was a breeze. There was either mold or a bunch of dirt in the corners of the shower. I would not take a shower.

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Rooms

Rooms are dated with maintenance and noise issues; many lack a fridge or microwave, and some report HVAC problems and spotty Wi‑Fi. Beds are acceptable for short stays but comfort varies.

Related guest reviews

2

Christina

14 Dec 2024

·

Stayed 1 night

Heater was broken so had to switch rooms.

6

Christopher

21 Jul 2025

·

Stayed 3 nights

Toilet and bathtub were covered in hair. Door keys kept not working and we had to get new ones twice. The ice machines are not working on most levels. The main elevator was out of order when we arrived. The A/C seemed to not able to keep the room cool once it started warming up outside.

4

Kyle

8 Dec 2025

·

Stayed 1 night

The room was really outdated. The pictures look much nicer. The shuttle drivers were very friendly but that friendliness lacked at the front desk. The hotel is fine for one night between flights but I wouldn’t stay there again for the price.

6

Robert

15 Jul 2024

·

Stayed 1 night

It’s OK hotel the balcony is fake. It’s locked so you can’t go out of it and it’s only about a foot of space hotels are dated for overnight day.

6

Arlyce

6 Jul 2025

·

Stayed 3 nights

Compared to our California Sheridan’s this was more of a motel. This hotel was dingy and ran down looking, nothing at all like the pictures. The staff were wonderful and really nice. Never been to a hotel that didn’t have a fridge and microwave. I’m assuming this was a nice place to stay for Chicago standards.

4

Jennifer

14 Oct 2025

·

Stayed 2 nights

The instructions for the airport shuttle pickup were unclear, and I frequently encountered a busy line when attempting to contact the hotel. The front desk staff lacked warmth and made me feel unwelcome, almost as if my presence was an inconvenience. Additionally, the computer system was often down, which created problems when trying to make purchases; staff frequently requested cash instead. Unfortunately, the Wi-Fi in the rooms was also unreliable. Furthermore, my room was stocked only with decaf coffee and did not have any cups available throughout my entire stay.

6

Hua

12 Oct 2025

·

Stayed 1 night

Rooms need some update

8

STEVEN

19 Oct 2025

·

Stayed 2 nights

Was disappointed to find the room did not have a refrigerator or microwave. Other than that, pleased with the stay.

2

Tasha

13 Aug 2025

·

Stayed 1 night

The shower had hair in it everywhere, it was also in the floor around the toilet and in the sink. There are no microwaves or fridges in their rooms. Not convenient at all. Not for the price!

6

Nathan

13 Apr 2025

·

Stayed 1 night

The noise level was off the chart. Got no sleep.

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Service

Staff feedback is mixed: many found the team friendly and helpful, but others reported rude or unresponsive front desk, missed wake‑up calls, and housekeeping requests not fulfilled. Check‑in can be efficient, yet follow‑up service is uneven.

Related guest reviews

4

Tracine

9 Jun 2025

·

This property is dated. Housekeeping was non-existent my entire stay.

4

Jennifer

14 Oct 2025

·

Stayed 2 nights

The instructions for the airport shuttle pickup were unclear, and I frequently encountered a busy line when attempting to contact the hotel. The front desk staff lacked warmth and made me feel unwelcome, almost as if my presence was an inconvenience. Additionally, the computer system was often down, which created problems when trying to make purchases; staff frequently requested cash instead. Unfortunately, the Wi-Fi in the rooms was also unreliable. Furthermore, my room was stocked only with decaf coffee and did not have any cups available throughout my entire stay.

4

Lori

1 Nov 2025

·

Stayed 1 night

Night staff was lacking in professional manner. Check in desk clerk just handed me the room key. No explanations. I did not have a password for WIFI. Upon arrival at ORD night shuttle bus did not come to pick us up despite my 4 calls to the hotel. Shuttle bus did not show up for 2 timed pick ups. However early morning desk clerk Lisa and shuttle driver was awesome.

10

Rogelio

9 Jul 2024

·

Stayed 1 night

The front desk lady was extremely kind and friendly. I am grateful she was bilingual, biliterate, and bicultural. She made us feel welcome and comfortable. Thank you.

4

Yella

10 Nov 2025

·

Stayed 1 night

Shuttle service was good. Checked out early, did not see our eat breakfast. Room is old, has odor,dust balls on the sealing and it looks dirty. Bathroom very, very small. Shower head doesn’t appear to be clean. No microwave or refrigerator in the room. Asked for wake up call, never got it. Do not recommend this hotel.

10

Loretta Ho

15 Aug 2025

·

Stayed 1 night

Staff was extraordinarily helpful and kind!

2

stephanie

19 Aug 2025

·

Stayed 4 nights

I was there for 4 days and not once was my room cleaned. I had piles of trash in my room, requested clean towels twice and never got them, I had to go downstairs myself to get them. I requested my room to be cleaned, was hoping for fresh towels and sheets. The same dirty ones were still on the bed and bathroom floor and the room was never cleaned, the trash still piled in the room with days worth of food in the trash beginning to smell. The building itself had a musky/mildew smell. Minus one male staff that actually helped with the towels, I would not stay there again.

8

karen

11 Nov 2025

·

Stayed 1 night

Clean, friendly staff

4

Carol

20 Jul 2025

·

Stayed 3 nights

Service was poor, asked for room to be clean, it was not done the first day, had to keep requesting towels

8

Janet

8 Dec 2025

·

Stayed 1 night

We arrived after a delayed flight, about 2am, and was very impressed by the cheerful and kind woman at the check-in! Especially after a long and stressful day of traveling. However, we asked for a 3:30am wake-up call (yes, only 1.5 hours of sleep!) because we were so tired that I was concerned our phone alarms wouldn't wake us up. Fortunately our phone alarms DID wake us, because we never got the wake-up call!!! That really is pretty terrible -- what if we were completely depending on that for our middle-of-the-night wake-up to catch a plane? Please figure this out!!

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Location

Very close to O’Hare with handy shuttle access, making it practical for overnight stays and early flights. Walkable dining or attractions are limited.

Related guest reviews

10

Paul

13 Oct 2025

·

Stayed 1 night

Clean room. Coffee in the lobby. Convenient shuttle to ohare.

8

Kelli

6 Nov 2024

·

Stayed 1 night

Convenient, very close to airport and complimentary shuttle is welcomed after a long flight. There’s only a petrol station/Dunkin/Subway complex within walking distance, nothing else.

10

arnulfo

9 Jul 2025

·

Stayed 1 night

Good location near airport

10

Jessica

29 Jul 2025

·

Stayed 2 nights

Friendly safe, close to the airport but wasn’t loud! Dining options really close by and a really nice pool

10

Arindam

7 Jul 2024

·

Stayed 1 night

Has a couple of Tesla destination chargers which I liked. Great for O’Hare transits

10

Gary

30 Jul 2025

·

Stayed 1 night

So close to the airport and handy shuttle, helpful staff

10

Karen

14 Oct 2025

·

Stayed 1 night

The airport shuttle was convenient. Although parking was secure, parking lot and exterior of hotel needs upkeep.

10

Tru

20 Feb 2025

·

Stayed 1 night

Close to the airport and affordable

10

Elisa

29 Jul 2025

·

Stayed 1 night

I liked the ability to park and use the shuttle.

10

Keisha

28 Sept 2024

·

Stayed 3 nights

It was close to the airport

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Dining

The on‑site restaurant and bar earn frequent praise for food, though prices can be high. Complimentary breakfast isn’t typical, and late‑night or grab‑and‑go options are limited.

Related guest reviews

10

Myra

24 Aug 2025

·

Stayed 1 night

Great food! Rooms are reasonably priced…

8

Alan

13 Jul 2024

·

Stayed 1 night

Decent accommodation for the price. Good airport shuttle service. Restaurant was a bid expensive. Would have preferred complimentary breakfast.

8

James

14 Jul 2024

·

Stayed 1 night

No free breakfast like in most hotels today. Other than that everything was fine.

10

DAVID

14 Sept 2024

·

Stayed 1 night

Shuttle from the airport was quick and on time. Mirage restaurant attached to the hotel is very good.

8

Steven

27 Aug 2025

·

Stayed 2 nights

Good clean hotel. Friendly staff with a great restaurant. A bit pricey but would stay again

8

Alison

18 Mar 2025

·

Stayed 4 nights

Great spot for the price, close to the airport, train station and shopping. The restaurant was fun and the food was absolutely amazing.

8

Raquel

17 Jun 2025

·

Stayed 1 night

The restaurant was surprisingly great!!

8

James

31 Aug 2025

·

Stayed 3 nights

What I liked about the property: 1. dining on property 2. friendly & helpful staff 3. reasonably price room What I didn't like: 1. no wheel chair availability

4

Blake

19 Nov 2025

·

Stayed 2 nights

service in bar - restaraunt on Sunday evening was poor , slow , not friendly .

6

Sean

30 Jul 2024

·

Stayed 1 night

The hotel was fine but I wanted to stay at a hotel with a restaurant, and while it does have one, but it is not very good and it's expensive.

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Su	Mo	Tu	We	Th	Fr	Sa
1 $148	2 $148	3 $146	4 $148	5 $149	6 $146	7 $147
8 $147	9 $146	10 $145	11 $147	12 $146	13 $147	14 $164
15 $265	16	17 $154	18 $147	19 $147	20 $149	21 $146
22 $148	23 $146	24 $149	25 $145	26 $149	27 $147	28 $147
29 $148	30 $149

Four Points by Sheraton Chicago O'Hare

Prices for Four Points by Sheraton Chicago O'Hare

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Suite, 1 Bedroom

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible (Roll-In Shower)

Guest reviews of Four Points by Sheraton Chicago O'Hare

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Chicago O'Hare

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $146	26 $148	27 $156	28 $150	29 $147	30 $147	31 $147