Name: Red Roof Inn PLUS+ Chicago - Willowbrook
Address: 7535 Kingery Highway, Willowbrook, Illinois, United States of America, Willowbrook, Illinois, US
Price range: US$60–US$91 per night
Rating: 7.18

What guests think

At Red Roof Inn PLUS+ Chicago - Willowbrook, travelers describe a budget stay near shops and highways, but many reviews highlight issues that affected comfort and value, from room conditions to service experiences during and after the stay.

Common concerns include bugs, strong smoke or pet odors, stained linens, and inconsistent housekeeping with limited towel availability. Guests also report broken or loud AC, slow‑draining tubs or mold, missing remotes or lights, unreliable Wi‑Fi, and repeated elevator outages. Standard rooms often lack a microwave and fridge unless upgraded, and some say the advertised 'plus' snacks or bedding were not provided. Expect a no‑frills stopover in a convenient area rather than a polished stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities are limited; standard rooms frequently lack a microwave and fridge unless upgraded, and guests mention no breakfast (coffee only). Multiple reports note a broken elevator and occasional issues with ice/vending and hot water.

Related guest reviews

2

Sanford

14 Nov 2024

·

Stayed 4 nights

No microwave or Fridge

6

Jason

23 Aug 2024

·

Stayed 3 nights

No room service (cleaning, garbage, clean linnen and towels) for the multiple days of our stay. In fact, I had to trade the housekeeper 1 dirty towel for 1 clean one. The fire alarm panel was broken with a sign saying to call 911 in case of fire, and the elevators were waiting for maintenance with my guess no plans to repair. From what I can tell, most people at the place lived there long term.

2

Jacqueline

24 Jul 2024

·

Stayed 7 nights

The elevator was broken and I was told it would be fixed the next day but it was never repaired and someone else said they didn’t know when it would be fixed. It is NOT handicap accessible. The fire alarm lights flashed for 4 days and when I complained they told me to throw a towel over it. There was a faint urine odor. The towels were small, stained and had holes in them. The person who checked me in had the key card work for only a day even though I was staying longer. She told me that they didn’t have any double beds left and asked if I would take a king. Never mentioned that they would charge me more. The girl who checked me out fixed it. I do not recommend this place at all!!

8

Kerri

29 Jun 2025

·

Stayed 3 nights

There was no hot water one morning but it was fixed by the next dsy

6

Joel

19 Jun 2024

·

Stayed 3 nights

Room smelled like cigarrettes and our a/c unit wasn’t working properly. Elevator was also broken. Which sucked because they put us on the 3rd floor and had to carry our heavy luggage up 3 flighys of stairs.

4

Joseph

21 Jul 2024

·

Stayed 3 nights

The elevator was non-functional for my entire stay. The staff would let customers pick up a rolling cart and prepare to move into their 2nd floor room without mentioning the broken elevator. I've stayed there multiple times. But because of the elevator failure and other past issues, I won't stay here any more.

6

Jared

23 Jun 2025

·

Stayed 1 night

It’s in a fine area, good place to sleep if you need to put your head down for a night or two. NO HOT WATER IN OUR SHOWER. Thats my only real complaint other than that it was fine.

8

Sasa

23 Sept 2024

·

Stayed 2 nights

they don’t have laundry room

4

Lori

5 Aug 2024

·

Stayed 1 night

Room not very clean. Bed not comfortable. I got checked in and headed to my room on 3rd floor. The elevator not working. Went back to front desk to ask for room on first floor. I explained I can’t do the stairs due to health issues and no elevator working. They said they had no other rooms on lower levels. They had an attitude of no concern. Yet they weren’t that busy and late that night and 6 in morning there were plenty empty rooms!! Not first time been disappointed at this location. Never again!!

4

Mike

23 Sept 2024

·

Stayed 4 nights

First room i checked into the air conditioner had broken knobs, looked like it was the original unit when this property opened up for the first time. The toilet leaked, smelled like mold, was moved to a different room which was nice, but the toilet runs constantly so you had to shut the water off because youd go crazy listening to the toilet. No breakfast just coffee, charge a premium for a microwave and mini fridge and the ice melts quite fast. Lots of pot smokers outside in the hallways as well as cigarette smokers, drug deals going on in the parking lot as well as some guy late at night goes into his truck and smokes either weed or crack, had a clear glass pipe in his hand so who knows. Overall nice but have to have better standards of people staying there. Target next door which helped, but had to have cold stuff since i didnt have a microwave to have a good meal, but thats the room i selected. New owners or Management, didnt see any white workers? Kinda strange but okay, not that its an issue or anything just different.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews cite roaches or other bugs, strong smoke/pet odors, stained linens, and mold or grime, though a minority found rooms clean. Housekeeping appears inconsistent.

Related guest reviews

4

Daniel

13 Jul 2025

·

Stayed 3 nights

There was mold in the bathroom. Sheets were stained. Room service never came in. It smelled a little funky. I think it was a pee smell. Guess it makes sense why it was the cheapest option but i thought they’d at least have a clean room with clean sheets

2

Victoria

3 Jun 2025

·

Stayed 3 nights

The bathtub was dirty with hair in it, the microwave had food in it, the chair had ashes in it and the room had roaches.

2

Reginald

27 Oct 2025

·

Stayed 1 night

The 1st unit has Roaches , so they gave me another unit on the 2nd floor . It had Roaches as well . Requested a refund and left .

2

Marissa

14 Oct 2024

·

Stayed 1 night

Sheets were stained in both rooms we were placed in. Stuff stuck on bathtub in second room we were moved too

2

Michael

13 Jul 2025

·

Stayed 1 night

Our room was in poor condition. Two lights didn't work properly, one not at all; the seat of the vinyl chair was worn and flaking, the towels were thread-bare, but worst of all were the bugs, including roaches.

6

Aariyona

25 Jul 2025

·

Stayed 1 night

The room had mold

2

Maria

29 Jul 2025

·

Stayed 1 night

It was insect all over the hotel

2

Fausto Rodrigo

17 Oct 2025

·

Stayed 2 nights

Roaches

2

Angela

26 Jul 2023

·

Stayed 2 nights

This is not a good place to stay nothing was working not safe at all pets are too loud they have bed bugs and I will never go back ever

2

DENNIS

24 Feb 2025

·

Stayed 8 nights

Room smell like pet urine, dinge towels, clogged drain .I will never go back again

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Rooms

Rooms are dated with many reports of uncomfortable or broken beds, noisy AC, and thin walls; Wi‑Fi quality ranges from poor to good depending on the room. Expect a basic setup with minimal extras.

Related guest reviews

4

Amauri

2 Aug 2025

·

Stayed 1 night

Control remote for the TV was missing. When I complained the one they gave me did not work. WIFI didn't work either, super weak and most of thevtime my computer could't even see the router. One of the lamps overvthe headboard was missing light bulbs, and the doorknob to the bathroom was hollow, not even a cover. Grant it, this is a cheap stay, nevertheless the stuff in the room should work and be serviceable.

4

Edward

10 Nov 2025

·

Stayed 7 nights

The room was dated, which is fine for the price they were asking, but they wanted extra for a microwave and refrigerator. I guess that’s a Red Roof Inn thing so I will just avoid them from now on to avoid any confusion. The WiFi in my room was spotty at best. When I could get a signal it would frequently disconnect. So much for getting reports out. I stayed for a week and not once did housekeeping even enter my room. Just overall a bad experience. I’m done with Red Roof Inn. They used to be a good chain. It’s kind of sad actually.

4

Dan

26 Sept 2025

·

Stayed 1 night

Terrible mattress. Door to the bathroom was warped and didn’t shut. No Tv controller. Front desk said they would bring one but never did.

6

Anthony

18 Nov 2024

·

Stayed 2 nights

On the outside the hotel looks nice but once I check into room total a different story. The bed was so uncomfortable that I couldn’t even sleep. I felt every metal springs bulging in my back and butt. I will never stay in this hotel ever again.

10

Adam

29 Jul 2025

·

Stayed 2 nights

Wifi is great

2

Tabitha

30 Mar 2025

·

Stayed 1 night

Bed was horrible. Should have been replaced 15 years ago. The bathroom door was broke so it would not close. Tub would fill while taking a shower. Half of the outlets were not working. The weed smell was everywhere.

10

Allison

2 Dec 2024

·

Stayed 4 nights

Thin walls but worth the price.

8

Anthony

17 Oct 2024

·

Stayed 4 nights

The room was spacious and comfortable. The tub drained slowly. Water up to my ankles.

4

Ahmad

29 Dec 2024

·

Stayed 3 nights

The bed was terrible and very uncomfortable. half lights in room didn't work. room was very warm even after turning thermostat off. Staff did not clean room on second night even after telling them 1-2 days ahead of time.

6

Deborah

21 May 2024

·

Stayed 1 night

This particular property is near a very busy intersection, so I expected noise from the street, but it wasn't horrible. However, when we checked in, the first room we were given smelled VERY strongly of cat urine. I have two cats but I could not stay in that room. The clerk was apologetic and polite and provided a different room with no issues. The second room smelled fine but the beds were very uncomfortable. Mine felt like it was on a slant and my daughter said hers was lumpy. Our neighbors were very loud at one point (not the fault of the property management). Everything else was fine.

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Service

Feedback is mixed: some staff are friendly and helpful, but many report rude or unresponsive front desk, slow check‑in, deposit/refund disputes, and difficulty getting towels or room service.

Related guest reviews

10

Tari

14 Jan 2024

·

Stayed 2 nights

The staff is Professional and personable! Very clean hotel. They are prompt when handling questions and concerns. Laura and Pashon were amazing and a great help. Great place to stay.

2

Samantha

24 Aug 2025

·

Stayed 3 nights

The front desk staff was rude, argued about giving me a receipt. The room was only cleaned once in our 4 night stay and that was only because I called and complained. Multiple bugs (roaches/moths/gnats) were found and killed in the room. Basic things like towels and toilet paper were not chanhed ir resupplied without asking the front desk and even then they made it seem like a huge inconvenience. I'm assuming someone that was a manager was the person that came by the room to ask what the issues were only after I filed a formal complaint with the red roof corporate office. He stated they could not move me due to them being solid booked. Even after all of that, the only thing that was done was they refunded my deposit and acted as if I should be grateful I got that money back. The corporate office offered me travel points in a small amount that I refused as I never intend on staying at a red roof again. Pictures dont match rooms, towels were thing, barely covered my childs body, thin and didnt dry anything. Sheets were never changed, carpet was sticky/gummy feeling, people in parking lot grilling every day and smell of weed everywhere even in a non smoking area. Room itself was run down, not upgraded and had hair painted onto the door. They didnt even clean before "remodeling". This is in a nice area, not sure why the hotel is so bad. It is also labeled as a "plus" and it was less than a standard red roof. Skip and stay somewhere else. The location is amazing but not worth it.

10

brenda

11 Aug 2024

·

Stayed 2 nights

The ladies at check in were rude and unwelcoming. Other than that our stay was great and the beds were comfortable. The gentleman we had at check out was very friendly and helpful since we checked out a day early

4

Jessica

3 Feb 2024

·

Stayed 2 nights

The room was clean enough but the staff is so good incredibly nasty I can\'t believe it. They will glare at you, sigh in your face and talk to you like you\'re a peice of garbage. It\'s like youre bothering them because they have to put their phone down for 30 seconds. The vending machine took my $3 but didn\'t vend a drink. I informed the front desk and she immediately got super defensive! She literally said "we don\'t give you no nothing for that!" Then she said she wasn\'t there so how can she prove I put money in the vending machine. Yea I\'m going to come up with an elaborate lie just to get a free drink. I was walking to my room and passed one of the staff members. I asked if I could have a clean towel from the cart she was pushing. "You\'re going to have to go to your room and bring me your used towels first we don\'t give out no extra towels" keep in mind I was there close to a week. But I guess your not allowed a single extra towels. During my stay the hotel was pretty empty. There couldn\'t have been more that 10 other cars in the parking lot. When I asked for an extra key because I got locked out of my room I was told I need to bring it back to the desk immediately because they dont have any extra keys for anyone. How is a hotel with a 100 rooms and only a handful of guests actually in those rooms going to run out of key cards? Most hotels including the other budget hotels give you more than one key when you check in

2

ERENEA

6 Aug 2025

·

Stayed 5 nights

First impressions lasts. Check in day, front desk staff was unfriendly, politely asked if we can check in a bit early but even before my husband finish talking she was very dismissive with it. Came back after check in hours and soon as we open the door a bad musty smell of the room was just awful. Being so tired from our red-eye flights we did not bother requesting to be moved as we don’t want to face the same rudeness. Towels were so thin (overused, good for rags). I even have to go to the front desk office to have them replaced but managed to replace just one because he said the laundry is closed and will open 8:30am the next day. By the way we also have to ask from the front desk Toilet Paper every time, even though they know that we booked the room for 4 occupants only a roll they supplied in the room. When we booked the room it says “upgraded beddings and snacks”, nothing of this. Beddings were beyond standard, bed is not comfortable, every morning my back hurts! No snacks at all for the 6-days stay, no coffee in the room, we have to go to the office every morning for it, no hair dryer, on the 3rd day I need to request for it. Room isn’t cleaned, you have to ask for it. So I did twice. Cockroach in the bathroom (I have picture to prove it) and the musty smell lingered all through our stay, can not ventilate the room as there were no windows. Over all, will never again book any Red Roof +Plus property. Not sure what the plus for, as for us it is a minus!

10

Jezleen

8 Nov 2024

·

Stayed 1 night

Customer service is amazing. It’s pretty affordable, clean and walking distance to target.

2

Bernard

19 Apr 2025

·

Stayed 2 nights

No internet, staff doesn't care

4

Lori

5 Aug 2024

·

Stayed 1 night

Room not very clean. Bed not comfortable. I got checked in and headed to my room on 3rd floor. The elevator not working. Went back to front desk to ask for room on first floor. I explained I can’t do the stairs due to health issues and no elevator working. They said they had no other rooms on lower levels. They had an attitude of no concern. Yet they weren’t that busy and late that night and 6 in morning there were plenty empty rooms!! Not first time been disappointed at this location. Never again!!

10

Luke

18 Oct 2024

·

Stayed 1 night

Friendly and helpful staff highly recommended

2

joeanne

14 Jun 2025

·

Stayed 7 nights

Constant battle to get my full deposit back. Even being a reular they still mess up my refunds at least 10 times now telling you they sent it in full only days later its not there constant back and forth the manager does not posses customer service skills tells you your not welcome back brcause i am always battling to get my deposit one time it took 14 days and sgain the full amount of 72 was not returned they gas lite you telling you they returned it in full when they dont just like my last return again im done with that location until they change managment

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AI-generated summary based on recent guest reviews

Location

Frequently praised as convenient to highways, Target, restaurants, and shops; some mention noise or people smoking outside. Overall suitable for short, practical stays.

Related guest reviews

8

Nilesh

23 Oct 2023

·

Stayed 1 night

Price was good, clean room, convenient location.

10

Anthoneih

18 Jun 2024

·

Stayed 4 nights

close to the stadium for the concert we attended

8

Melissa

21 Mar 2023

·

Stayed 1 night

Besides the smell of cigarettes, the place is a good and cheap place to stay for a night just outside the city.

10

Jezleen

8 Nov 2024

·

Stayed 1 night

Customer service is amazing. It’s pretty affordable, clean and walking distance to target.

8

Tamara

20 May 2025

·

Stayed 4 nights

Not a bad option to stay , fair price, not luxury of course but not too bad too. Pretty clean room, target outside (very close) so you can get anything you need. Bad thing is that there is no public transportation nearby so you will need to take an uber and it costs around 30-35$ to Downtown and etc. but it has everything you need around, places to eat, target and etc. Another disadvantage is that it smells outside really bad sometimes, not all the time , but time by time, like sewerage.

10

Jose Luis

28 Mar 2025

·

Stayed 1 night

Great place to stay in a nice place that’s close to Chicago.

8

Pamela

30 Jun 2024

·

Stayed 2 nights

Was convenient off the highway

10

Catherine

22 Nov 2024

·

Stayed 1 night

My husband and I stayed overnight. The room was extremely clean, and close to stores and restaurants. The other visitors were respectable with noise and movements.

8

Steven James

3 Jul 2024

·

Stayed 2 nights

Nice budget hotel. Excellent location. Staff was always friendly and helpful. I’d stay here again!

8

Julia

30 Nov 2024

·

Stayed 2 nights

Economical, pretty clean and in walking distance to Pete's.

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AI-generated summary based on recent guest reviews

Dining

No on‑site breakfast is noted; coffee is available. Guests point to plenty of dining options nearby.

Related guest reviews

8

Carolyn

16 Aug 2025

·

Stayed 2 nights

Chilis Target

10

Avian

26 Oct 2024

·

Stayed 2 nights

Really nice place and people. Right next to a target and Dennys with other places right around the area. It does its job and was cleanly. Me and my boyfriend booked here to be close but far enough from Chicago to feel at ease. Super cute town!

10

Kelly

25 Mar 2024

·

Stayed 1 night

Plenty of shops restaurants surrounding the area, very convenient. Noisy guests at odd hours

6

Adam

4 Aug 2025

·

Stayed 1 night

Good food options in the area

10

Jezleen

8 Nov 2024

·

Stayed 1 night

Customer service is amazing. It’s pretty affordable, clean and walking distance to target.

8

Tamara

20 May 2025

·

Stayed 4 nights

Not a bad option to stay , fair price, not luxury of course but not too bad too. Pretty clean room, target outside (very close) so you can get anything you need. Bad thing is that there is no public transportation nearby so you will need to take an uber and it costs around 30-35$ to Downtown and etc. but it has everything you need around, places to eat, target and etc. Another disadvantage is that it smells outside really bad sometimes, not all the time , but time by time, like sewerage.

10

Julie

24 Aug 2025

·

Stayed 1 night

Good coffee

4

Mike

23 Sept 2024

·

Stayed 4 nights

First room i checked into the air conditioner had broken knobs, looked like it was the original unit when this property opened up for the first time. The toilet leaked, smelled like mold, was moved to a different room which was nice, but the toilet runs constantly so you had to shut the water off because youd go crazy listening to the toilet. No breakfast just coffee, charge a premium for a microwave and mini fridge and the ice melts quite fast. Lots of pot smokers outside in the hallways as well as cigarette smokers, drug deals going on in the parking lot as well as some guy late at night goes into his truck and smokes either weed or crack, had a clear glass pipe in his hand so who knows. Overall nice but have to have better standards of people staying there. Target next door which helped, but had to have cold stuff since i didnt have a microwave to have a good meal, but thats the room i selected. New owners or Management, didnt see any white workers? Kinda strange but okay, not that its an issue or anything just different.

10

Catherine

22 Nov 2024

·

Stayed 1 night

My husband and I stayed overnight. The room was extremely clean, and close to stores and restaurants. The other visitors were respectable with noise and movements.

8

Julia

30 Nov 2024

·

Stayed 2 nights

Economical, pretty clean and in walking distance to Pete's.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$49
February	US$46
March	US$51
April	US$49
May	US$57
June	US$64
July	US$66
August	US$70
September	US$59
October	US$65
November	US$64
December	US$59

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $63	17 $66	18 $88	19 $91
20 $60	21 $60	22 $60	23 $60	24 $60	25 $88	26 $88
27 $60	28 $60	29 $60	30 $60

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $76	3 $76
4 $76	5 $76	6 $76	7 $76	8 $76	9 $76	10 $76
11 $76	12 $76	13 $76	14 $76	15 $76	16 $76	17 $76
18 $76	19 $76	20 $76	21 $76	22 $76	23 $76	24 $76
25 $76	26 $76	27 $76	28 $73	29 $76	30 $76	31 $76

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed ()

Superior Room, 1 King Bed, Accessible (Roll-In Shower, )

Standard Room, 2 Double Beds ()

Superior Room, 1 King Bed, Accessible ()

Deluxe Room, 2 Double Beds ()

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, )

Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, )

Premium Room, 1 King Bed (Upgraded Bedding & Snack, )

Superior Room, 1 King Bed ()

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn PLUS+ Chicago - Willowbrook

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Prices for upcoming dates