Comfort Suites Owensboro South

Was promised a refund by Brandy and now my calls aren’t being answered. Was hung up on when told I was being put through to the General Manager Carla. Added an extra night into our stay and was called while at the amusement park about us not leave at checkout. Then had to have our room moved while we were out because we had been put into a handicap accessible room without needing it to be handicap accessible.

The staff was very helpful. The front desk receptionist moved my family and I into a bigger room after noticing I had 3 children with me. The breakfast was hot and yummy with good variety. The pool was warm!

When we first arrived walked threw doors place smelled very funky. We went up to the room it was very musty. The place is under renovations on every floor. We got a different room which was a upgrade but walked in still had a smell but not as bad then first room but the suite part were living room and kitchen was wasn't cleaned properly the chair had stains and had a big cob Web from chair to fireplace. The garbage can still had garbage in them. Bathroom wasn't clean good.

We would definitely book this hotel again. First of all, the front deak staff is excellent: very helpful and kind and accommodating. We encountered a male and a female and they were both AWESOME. The female let us check in early, and after I spilled cereal on the floor the male was so nice about it and cleaned it up instead of letting me do it. The room was exactly what we needed, two queens and a couch bed: clean and comfortable. The pool and hot tub were working and clean. The staff even came out to help us turn the hot tub on. Somehow, the room was cheaper than what we booked it for. Breakfast was adequate. They are setting up new furniture all over the hotel, which is nice to see they are fixing things up. Some items here and there could use a little maintenance, but for the price, you cannot beat this hotel. We travel alot as a family of 6, so we know a good hotel. If you want fancy, maybe this isnt for you. But if you want friendly staff and a clean comfortable place to stay, pick here. The whole town is full of nice people and the hotel is easily accessible with food and stores very close. 7 brew is right down the road! Walmart within 2 mins. Close enough to Holiday World. Thank you to the staff for making our stay enjoyable!

They had a lot of stuff in the hallway