Name: Hilton Shreveport
Address: 104 Market St, Shreveport Commercial Historic District, Shreveport, Caddo Parish, Louisiana, United States of America, Shreveport, Louisiana, US
Price range: US$142–US$324 per night
Rating: 8.38

What guests think

Across many reviews, Hilton Shreveport earns praise for friendly staff, convenient downtown access to the convention center, and generally comfortable stays, while recurring concerns include elevator outages, inconsistent dining service, and intermittent water or maintenance issues affecting bathrooms.

Cleanliness feedback is mixed: many find rooms and common areas clean, but others report odors, hairs left in bathrooms, and occasional lapses in housekeeping. Amenities such as the rooftop pool, gym, bar, and garage parking are appreciated when available, though the pool and fitness room have been closed at times and valet or luggage carts can be inconsistent. Expect a convenient base with welcoming service, but operational hiccups are possible during busy periods.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the on-site bar and the rooftop pool and gym when open, plus the connection to the convention center and garage parking across the street. Recurring complaints cite elevator outages, occasional pool closures/cleanliness, and inconsistent valet or luggage carts.

Related guest reviews

10

Denise

13 Oct 2025

·

Stayed 1 night

Very good staff. Excellent bar service. Clean workout area. Room was clean and wuiet.

8

Darrell

30 May 2023

·

Stayed 2 nights

In a safe location and parking garage next door with rate of 8 dollars a day for self parking. Room air conditioning was very loud but guess helped drown out any noise at night.

6

Derek

15 Jun 2025

·

Stayed 2 nights

To pay 475$ for 2 nights. I expected a lot nicer room and the pool on the roof was the main reason I wanted to stay. The pool was filthy. Bugs and trash floating in the water. Elevator lights not even working.

8

Leonard

29 Jan 2024

·

Stayed 1 night

Hotel was not prepared for influx of guests arriving for Mardi Gras Ball at convention center attached to hotel. 2/4 elevators didn’t work and rooms were not ready as well as valet understaffed.

10

Courtney

1 Aug 2025

·

Stayed 1 night

Pool and view were AMAZING! Very relaxing! Very close to so many great restaurants, 15 minutes from prime shopping! Check in was quick, parking very easy & employees were kind.

10

Alexis

15 Apr 2024

·

Stayed 1 night

Easy parking garage across the street feom hotel. Hotel is connected to convention center. Shuttle took us to & from casinos. Cleaner than expected and friendly Shreveport courtesy.

10

Wendy

19 Feb 2025

·

Stayed 1 night

Front desk check in on Sunday evening was great! It was fast and employee was friendly. Valet guy was very friendly and helpful also! The valet guy I encountered on Monday morning was not as friendly and almost seemed annoyed that I bothered him as he had just started drinking his coffee. He was in absolutely no hurry when he went across the street to get my car. He wasn't rude by any means but he also could have treated me (the guest) a bit more friendly and personable. Only one elevator works (far right) which is so Shreveport! And, the digital numbers on the wall to tell you what floor the elevator is on are starting to go out- also, very characteristically Shreveport. But, at least one of them worked I guess. I requested a roll-in shower room since I had my disabled sister with me and I got what I requested. The room was comfy, large and pretty clean. The shower had some previous people's hair in it (which totally grosses me out) and it looks like there was some pink mold growing in the shower (like maybe it hasn't really been scrubbed down between each guest) but overall I felt like it was fairly clean (better than other places I have stayed at in Shreveport). The question I always ask myself when staying at a hotel is would I stay here again and the answer is, "Yes, yes I would stay here again."

6

Marc

17 Jun 2023

·

Didn’t like that the exercise facility was closed along with the pool

8

Micheal

23 Sept 2025

·

Stayed 1 night

The only thing I thought needed improvement was the bed. It was just a little to stif for my taste. Other than that it was great! We really enjoyed the bar, restaurant and Starbucks that was onsite.

10

Marc

14 Jun 2023

·

Stayed 1 night

Hotel staff were friendly. Food selection at the restaurant was limited. Exercise room and pool were closed which was underwhelming

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and public areas, but others report dirty bathrooms or linens, lingering odors, and lapses in housekeeping.

Related guest reviews

10

La Shunda Morris D

29 Sept 2025

·

Stayed 1 night

Clean and fresh, great staff and ambiance. My first stay but going forward will be my stay of choice!!!!

4

Harold

17 Aug 2025

·

Stayed 1 night

Dirty

10

Denise

13 Oct 2025

·

Stayed 1 night

Very good staff. Excellent bar service. Clean workout area. Room was clean and wuiet.

4

Tonia

20 Mar 2023

·

Stayed 2 nights

We were there for a volleyball tournament and the hotel is clearly not staffed for sold out occupancy. Especially the dining options. Breakfast is a two hour ordeal if you make it before they close down and ask you to leave because they did not get to you before 10. We waited 30 minutes for a server to take our order. Lunch is even a longer wait time. The public bathrooms were dirty and completely out of toilet paper and paper towel on several occasions. Check in and valet were quick but they were the only things operating well. The staff overall seemed frustrated and annoyed. Definitely not what I would expect from a Hilton hotel. We will not be staying there next year. The convenience of walking to the convention center is not worth it. I'd rather pay less and get more from some other hotel in the area.

6

CaToshia

16 Jul 2025

·

Stayed 1 night

The hallways smelled like wet dog's the entire visit. The smell even came inro the room

10

Wendy

19 Feb 2025

·

Stayed 1 night

Front desk check in on Sunday evening was great! It was fast and employee was friendly. Valet guy was very friendly and helpful also! The valet guy I encountered on Monday morning was not as friendly and almost seemed annoyed that I bothered him as he had just started drinking his coffee. He was in absolutely no hurry when he went across the street to get my car. He wasn't rude by any means but he also could have treated me (the guest) a bit more friendly and personable. Only one elevator works (far right) which is so Shreveport! And, the digital numbers on the wall to tell you what floor the elevator is on are starting to go out- also, very characteristically Shreveport. But, at least one of them worked I guess. I requested a roll-in shower room since I had my disabled sister with me and I got what I requested. The room was comfy, large and pretty clean. The shower had some previous people's hair in it (which totally grosses me out) and it looks like there was some pink mold growing in the shower (like maybe it hasn't really been scrubbed down between each guest) but overall I felt like it was fairly clean (better than other places I have stayed at in Shreveport). The question I always ask myself when staying at a hotel is would I stay here again and the answer is, "Yes, yes I would stay here again."

10

FRANK J. , JR.

25 Aug 2024

·

Stayed 2 nights

Very clean quiet hotel, super nice staff like Rhianna, Marionneaux, valet guys were great & Chris. Front Desk Staff terrific.

2

Kelley

23 Feb 2025

·

Stayed 1 night

I cannot believe that I paid almost $400 for a room that I only stayed 8 hours in to find pubes in my bed, wadded up makeup tablets and wash rags in the shower, the shower had a piece of plastic ripped off the bottom of it and it had rust underneath it, so that was a hazard if you stumped your toe you were going for a tetanus shot. And did I mention the bed had pubes in it? I was completely exhausted and I sat down in the last thing I remember was thinking I needed to call downstairs and then I woke up this morning. I am sick I am tired and I cannot believe I paid $400 to sleep with pubes.

10

Jadarius

4 Dec 2025

·

Stayed 2 nights

Very clean room

10

Luis

4 Nov 2024

·

Stayed 2 nights

Excellent service and the hotel room and premises are clean every day. The people on front desk and parking are friendly and always happy. Thanks again Hilton.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and quiet, though some find the beds firm and the decor dated. Recurring issues include inconsistent hot water or low pressure and occasional noise from HVAC, with limited in-room amenities (no microwaves or smart TVs) noted.

Related guest reviews

2

Jovonte

14 Oct 2025

·

Stayed 1 night

Arrive to the hotel to be told my room wasn’t ready yet but was accommodated with a free meal. When the room was ready everything was fine up until me and my family heard a loud backing noise. We do not know what it was but it was consistent and wouldn’t stop. I think it had something to do with the air being turned on. Beside that and getting the wrong food delivered to the room everything was fine.

4

Brittany

18 Nov 2024

·

Stayed 2 nights

Our showers were cold both nights that we stayed.

8

Michael

25 Sept 2023

·

Stayed 1 night

Everything was great, room temp, room service, only thing that could improve is water pressure but other than that we enjoyed our stay!

10

Susan

17 Nov 2024

·

Stayed 2 nights

They need to repair the problem with the boiler and make sure customers have enough hot water.

6

Andrew

13 Jan 2026

·

Stayed 1 night

Beds were great and comfortable, which is a big reason to stay at a nice hotel, but for the money you spend you would expect everything else to be working properly. Shower faucet was not working correctly. Hot water spit out when you had it on cold and could not change the temperature. The toilet was barely flushing and we were scared to use it too much. The sink was gurgling and draining very slow, which makes me thing there's major plumbing issues. The outlets on the night stand were pushed out of the housing and not working. I spent a lot of money a few weeks ago at this hotel for two night. The first room they gave me stunk of sewage, but the next one was great. I knew what I was spending, so can't complain much. But this trip was not great and we were too tired to change rooms again. We were late checking in after being with a loved one in the hospital all day. I just think there are many pluming issues that need to be addressed and then this hotel can become great again.

8

Rondesha

25 Aug 2024

·

Stayed 1 night

I hate the fact that they didn’t have a smart tv & for it to be such an elegant establishment the tubs/showers are very basic.

10

Mildred

19 Feb 2025

·

Stayed 1 night

Large. Comfortable room. Water smells bad. Not willing to shower in it.

8

Joel

31 Mar 2023

·

Stayed 1 night

I've stayed here a 10+ times in the past year and it has always been a comfortable stay. However, there were dozens of teenagers roaming the hall in front of my door all afternoon, making my concentration on work a bit difficult. They treated the Hilton like it was a beach motel during spring break. Talking to the front desk, the clerk said there were no available rooms to move me to that didnt have the same issue. I wish I had warning before I arrived. I'm planning to book elsewhere for my next trip to Shreveport next week.

6

Ciaria

19 Jun 2024

·

Stayed 2 nights

The staff is very friendly and accommodating. The property is nice. The rooms are clean but I was disappointed with the bathroom. The shower water pressure was so low it was difficult to shower properly and the water for cold. There are no microwaves in the rooms and the only microwave in the lobby is so small you can barely fit a plate in it.

8

Micheal

23 Sept 2025

·

Stayed 1 night

The only thing I thought needed improvement was the bed. It was just a little to stif for my taste. Other than that it was great! We really enjoyed the bar, restaurant and Starbucks that was onsite.

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Service

Staff are frequently praised as friendly, helpful, and welcoming across the hotel. However, operational issues recur, including rooms not ready at check-in, understaffed restaurant or valet, and a few reports of rude interactions or service missteps.

Related guest reviews

10

Quennette

1 Sept 2025

·

Stayed 2 nights

The staff at this locating were Superb! I loved my stay and will come back to this specific destination for future stays, thank you Hilton Shreveport!

10

Karen

5 Sept 2025

·

Stayed 1 night

Staff were excellent! From the valet, the front desk, the restaurant. Everyone was friendly and helpful

10

RUTH

25 Aug 2025

·

Stayed 4 nights

The hotel staff were extremely helpful especially Kia , Madison & Logan who served in the bar/ restaurant.always bright and happy willing to serve and ensure your needs were met

8

Leonard

29 Jan 2024

·

Stayed 1 night

Hotel was not prepared for influx of guests arriving for Mardi Gras Ball at convention center attached to hotel. 2/4 elevators didn’t work and rooms were not ready as well as valet understaffed.

10

Chelsey

22 Sept 2024

·

Stayed 1 night

The Hilton was such a nice hotel to stay at. It is one of my new favorite Shreveport hotels. It was very clean, very nice staff that was very helpful. I called the front desk with questions and they was so nice and helpful. We brought our service dogs and the staff was so nice about it. I love the check in/check out feature on app. You can also chat with front desk on there and get a very quick response. The air conditioning worked very good and beds were super comfy.

6

Maria

15 Mar 2025

·

Stayed 6 nights

The stay was great, but at checkout the customer service was terrible borderline disrespectful..

2

Caprice

19 Sept 2025

·

Stayed 2 nights

Our room was extremely expensive and not ready two hours after check in, and I had bought a room with a tub and had a horrible accessible room

6

Kristi

13 Mar 2023

·

Stayed 1 night

One of the front desk staff was very rude and condescending when I asked a question. He was practically yelling at me and made me very uncomfortable. Reported him to the supervisor who said oh he’s just loud. Not acceptable behavior. The price of the room was very high for the area. The location is convenient to the convention center which is why we chose to stay here. Renovations were being made to the lobby and corridor areas on some floors. The restaurant in the lobby, River and Rye has decent food and a good burger, however the service was lacking. I had to track down our waiter both times we ate there.

10

Curt

6 Oct 2025

·

Stayed 1 night

An excellent stay as before, Ahmad is very helpful and shares great stories with us. The bar and downstairs area is always a plus. 5 Stars

10

BRETT

25 Nov 2024

·

Stayed 1 night

Very nice staff and accomadating.

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AI-generated summary based on recent guest reviews

Location

Downtown location is convenient, connected to the convention center and near casinos and restaurants, with many guests feeling safe. Some mention the surrounding area can feel rough and note limited nearby shops.

Related guest reviews

8

Gwendolyn

1 Jan 2024

·

Stayed 2 nights

We felt very safe at this property.

8

Gwendolyn

4 Jan 2024

·

Stayed 1 night

Next to convention center

8

Darrell

30 May 2023

·

Stayed 2 nights

In a safe location and parking garage next door with rate of 8 dollars a day for self parking. Room air conditioning was very loud but guess helped drown out any noise at night.

10

Latasha

5 Oct 2025

·

Stayed 2 nights

Very close to family, shopping, and casinos

8

Sonya

1 Jun 2025

·

Stayed 1 night

I enjoyed my stay here. My room was nice and clean. The staff was friendly and the parking garage was convenient and safe.

10

Carl

5 Jun 2024

·

Stayed 1 night

Very nice hotel. Town is rough so and that’s why we picked this hotel. Very safe and comfortable. Very nice staff.

10

Jonathan

26 Feb 2025

·

Stayed 1 night

Right in the middle of down town and shares an elevator with the convention center. Very conveniant

10

Alexis

15 Apr 2024

·

Stayed 1 night

Easy parking garage across the street feom hotel. Hotel is connected to convention center. Shuttle took us to & from casinos. Cleaner than expected and friendly Shreveport courtesy.

4

Amardeep

15 Sept 2024

·

Stayed 2 nights

Too far from city no small plazas so you can buy to eat(fast food)or buy a water no small stores no good

10

Coy

28 Sept 2025

·

Stayed 1 night

Room great staff great. Homeless within a few blocks.

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AI-generated summary based on recent guest reviews

Dining

Bar and restaurant earn compliments at times, and some guests enjoyed room service. Recurring complaints include slow or understaffed service, limited menus, cold or delayed orders, room service unresponsive, and occasional voucher or order mix-ups.

Related guest reviews

10

Denise

13 Oct 2025

·

Stayed 1 night

Very good staff. Excellent bar service. Clean workout area. Room was clean and wuiet.

4

Tonia

20 Mar 2023

·

Stayed 2 nights

We were there for a volleyball tournament and the hotel is clearly not staffed for sold out occupancy. Especially the dining options. Breakfast is a two hour ordeal if you make it before they close down and ask you to leave because they did not get to you before 10. We waited 30 minutes for a server to take our order. Lunch is even a longer wait time. The public bathrooms were dirty and completely out of toilet paper and paper towel on several occasions. Check in and valet were quick but they were the only things operating well. The staff overall seemed frustrated and annoyed. Definitely not what I would expect from a Hilton hotel. We will not be staying there next year. The convenience of walking to the convention center is not worth it. I'd rather pay less and get more from some other hotel in the area.

10

ROBERT

17 Sept 2024

·

Stayed 1 night

Room service was just the thing to complete my day of driving. Food and wine were excellent.

10

Margaret

27 Dec 2024

·

Stayed 1 night

Did nit like dining at hotel … one person working .. service was slow and food was lukewarm…

8

Adam

7 Jul 2025

·

Stayed 2 nights

Overall, the hotel was a more than a decent stay. Rooms were clean and beds were very comfortable not to mention the very hot shower on a sidenote the services for the restaurant, especially for breakfast were subpar at best,We were given the opportunity to get a refund for our meal that we ordered up to our room that took over an hour, and they never notified us that the orders got canceled because the staff got overwhelmed and backed up.

2

Summer

5 May 2025

·

Stayed 1 night

I tried ordering room service at 10 pm on Saturday and I never was able to get in contact with them. The front desk even transferred me

6

Jen

23 Dec 2024

·

Stayed 2 nights

Breakfast was not worth the price and it was cold. Otherwise the hotel itself was good

8

Micheal

23 Sept 2025

·

Stayed 1 night

The only thing I thought needed improvement was the bed. It was just a little to stif for my taste. Other than that it was great! We really enjoyed the bar, restaurant and Starbucks that was onsite.

10

Shanthi

13 Feb 2024

·

Stayed 1 night

Staff were friendly. The restaurant was great.

10

Stanley

17 Jul 2025

·

Stayed 1 night

The online room service QR code function did Not work properly! Several guests were downstairs at the bar/restaurant placing orders. Also the mattresses are Not as comfortable as in years past.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$192
February	US$214
March	US$227
April	US$203
May	US$169
June	US$152
July	US$155
August	US$186
September	US$190
October	US$210
November	US$196
December	US$188

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $229	16 $290	17	18 $324	19 $161
20 $164	21 $145	22 $222	23 $155	24 $152	25 $145	26 $149
27 $146	28 $146	29 $203	30 $155

Su	Mo	Tu	We	Th	Fr	Sa
				1 $164	2 $278	3
4 $180	5 $142	6 $189	7 $146	8 $144	9 $144	10 $182
11 $144	12 $144	13 $147	14 $152	15 $143	16 $144	17 $144
18 $142	19 $144	20 $144	21 $144	22 $144	23 $192	24 $166
25 $145	26 $145	27 $186	28 $144	29 $142	30 $207	31 $207

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Presidential Suite, 1 King Bed

Suite, 1 Bedroom, Accessible (Hearing)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

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Prices for upcoming dates