Name: Holiday Inn Hotel & Suites Boston - Peabody by IHG
Address: 1 Newbury St, Peabody, Massachusetts, United States of America, Peabody, Massachusetts, US
Price range: US$129–US$609 per night
Rating: 7.05

What guests think

Reviews of Holiday Inn & Suites Boston Peabody by IHG describe a mixed stay, with repeated concerns about strong odors, dated interiors, noise from hallways, and maintenance issues, alongside occasional praise for clean rooms, comfortable beds, and courteous staff.

Multiple guests mention the presence of long-term residents and busy hallways that affect the hotel's atmosphere and quiet. On-site dining is limited, with many noting no included breakfast, though some appreciated restaurants next door or nearby. The roadside location is a short drive to Salem but can be hard to spot and is not ideal for walking. Expect a basic, functional stay with trade-offs in upkeep and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities feel worn, with reports of damaged or unsecured entrances, key card problems, and an elevator that struggles. Some mention no in-room microwaves and a closed indoor pool, and parking/back-lot conditions drew concern.

Related guest reviews

8

Barry

26 Jun 2023

·

Stayed 1 night

Room was very clean. Expensive for the area. Side entrances were damaged. Did not feel totally safe.

2

Peggy

20 Aug 2023

·

Stayed 5 nights

This property is advertised as being within walking distance from pretty much everything. What they don’t tell you is your in the middle of a major highway intersection and so not safe to be walking anywhere. Place smelled like fish mixed with city waste water. There was no breakfast included, no water available, and staff was rude when they didn’t have their faces in their phones. Got hot water for the shower when it wanted to work. Honestly think it was on a timer. Place looked like hadn’t been cleaned for a good 2 months and the pictures on the internet are from 1980 something. Will not stay here again and hopefully someone else doesn’t have to deal with outside doors that for lock, door keys that have to be reset daily, and false advertisement for a run down POS place that needs a whole new overall!

2

Thomas

10 Oct 2023

·

Stayed 2 nights

This trip was horrible. The hotel was not clean and many people are living there full time and hanging around outside the rooms ans illegally cooking inside of their rooms with hot plates. I belive refuges are living there . Carpets are soiled and dirty. Bathrooms were not clean. Spent 1k for two night's there and i am so unhappy

6

Alex

2 Apr 2023

·

Stayed 1 night

For a non-smoking hotel the room smelled like smoke. Possibly it was on the prior visitors clothing? The indoor pool was closed. No continental breakfast.

2

SANDRA

4 Oct 2023

·

Stayed 1 night

I think ppl may be living there. No breakfast only coffee tiny cups. Not my standards at all . I did not expect plush but not up to Holiday Inn standards from stays in other facilities Even elevator seemed struggling so I took the stairs Carpeting was very stained too.

4

Nelson

10 Oct 2023

·

Stayed 2 nights

Hi. For $900 for a weekend I expected more. The place is carpeted from top to bottom and it STINKS. Literally smells so bad throughout the hallways let alone the rooms. The hallways are filled with garbage bags of what seems to be residents living in them. Would not be surprised if they were migrants. The walls are paper thin so you hear EVERYTHING. The bathroom toilet seat was barely hanging on, two of our towels had what seemed to look like peubic hair on them. There was this random casing on an electrical junction box in the bathroom that sounded as if kept sparking. The Kurig coffees/teas definitely seemed to be there for some time if not have seen better days. Beds and Pool were OKAY at best.

4

Theresa

28 Jun 2023

·

Stayed 1 night

The lobby, very nice. The room, smelled like cigarette smoke. I am not a smoker so that smell hits me in the face. The water pressure low and the toilet slow to flush. Not easy to see from Newberry Street. The back of the building and the courtyard leave a lot to be desired. Needs a cleanup in the back of the building. I would expect it to look as nice as the front. The corridors leading to the rooms need a lot attention.

2

Kayleigh

22 Dec 2023

·

Stayed 1 night

My key card NEVER worked

2

Emmanuel

14 Jan 2024

·

Stayed 2 nights

Nothing working over there no microwave in the room you have to go all away downstairs to eat up your food

4

James

11 Oct 2023

·

Stayed 2 nights

We have stayed at other holiday inns and this by far is the worst. First: check in was quick and easy and we had no issues. Friendly staff all through out. The parking out front is limited and our room was all the way in the back of the hotel. When we drove back there, we noticed a number of broken down cars, a camper and shady area. The room is carpet and smelled of wet mold. The carpet near the bed was soaking wet. The bed was good, the pillows were okay. There were burn stains on the comforter. The room was kind of clean except the dirty carpet and peeling paint in the bathroom. The shampoo bottle was partially full so was obviously used and just left and not replaced. The first night there was loud music and banging until 11pm or so outside our room. We were glad to leave after 2 nights. No breakfast and didn’t see any coffee. It is close to Salem so that was about the only benefit.

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Cleanliness

Cleanliness feedback is inconsistent: many cite strong odors, stained carpets, and poorly cleaned bathrooms or linens. A smaller number reported very clean rooms.

Related guest reviews

2

Cathryn

27 Oct 2023

·

Stayed 1 night

There was blood on the back of the bathroom door and a suspicious looking red spot on the extra blanket that was given to me. There was dirt all over the baseboards and on/behind the sink. It was disgusting.

6

Melody

12 Jul 2023

·

Stayed 3 nights

Carpet was filthy

2

Thomas

10 Oct 2023

·

Stayed 2 nights

This trip was horrible. The hotel was not clean and many people are living there full time and hanging around outside the rooms ans illegally cooking inside of their rooms with hot plates. I belive refuges are living there . Carpets are soiled and dirty. Bathrooms were not clean. Spent 1k for two night's there and i am so unhappy

2

Joshua

2 Nov 2023

·

Stayed 4 nights

Absolutely the worse holiday inn ever , the fire alarm kept going off ,no microwave,bathroom reeked if urine ,kids running up and down the hall , the walls were dirty and dusty you couldn’t even see the white paint ,people were loud ,screaming and banging on who know what . Cords were all over the floor very unsafe , not to mention the moldy smell the hotel had just terrible

4

Nelson

10 Oct 2023

·

Stayed 2 nights

Hi. For $900 for a weekend I expected more. The place is carpeted from top to bottom and it STINKS. Literally smells so bad throughout the hallways let alone the rooms. The hallways are filled with garbage bags of what seems to be residents living in them. Would not be surprised if they were migrants. The walls are paper thin so you hear EVERYTHING. The bathroom toilet seat was barely hanging on, two of our towels had what seemed to look like peubic hair on them. There was this random casing on an electrical junction box in the bathroom that sounded as if kept sparking. The Kurig coffees/teas definitely seemed to be there for some time if not have seen better days. Beds and Pool were OKAY at best.

2

Karla

24 Oct 2023

·

Stayed 3 nights

I did not like how their was people living at the hotel, kids in hallways making a mess, just laying their, people that lived their in and out. Not to mention bed bugs, I am all bitten up… terrible. For a Holiday Inn and Suites I would have expected better. I came home with my ace swollen and bites all over my body. Just gross.

4

Theresa

28 Jun 2023

·

Stayed 1 night

The lobby, very nice. The room, smelled like cigarette smoke. I am not a smoker so that smell hits me in the face. The water pressure low and the toilet slow to flush. Not easy to see from Newberry Street. The back of the building and the courtyard leave a lot to be desired. Needs a cleanup in the back of the building. I would expect it to look as nice as the front. The corridors leading to the rooms need a lot attention.

2

Daquiri

31 May 2023

·

Stayed 2 nights

This property was very smelly and the smell affected my allergies. I went back downstairs within 30 minutes within checking to inform them of the conditions because I couldn’t breathe because of the smell and how it was affecting my allergies. The property manager wouldn’t even refund my money and Expedia didn’t do anything extra to help me with this issue

4

James

11 Oct 2023

·

Stayed 2 nights

We have stayed at other holiday inns and this by far is the worst. First: check in was quick and easy and we had no issues. Friendly staff all through out. The parking out front is limited and our room was all the way in the back of the hotel. When we drove back there, we noticed a number of broken down cars, a camper and shady area. The room is carpet and smelled of wet mold. The carpet near the bed was soaking wet. The bed was good, the pillows were okay. There were burn stains on the comforter. The room was kind of clean except the dirty carpet and peeling paint in the bathroom. The shampoo bottle was partially full so was obviously used and just left and not replaced. The first night there was loud music and banging until 11pm or so outside our room. We were glad to leave after 2 nights. No breakfast and didn’t see any coffee. It is close to Salem so that was about the only benefit.

4

Artour

22 May 2023

·

Stayed 2 nights

Room smells

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Rooms

Rooms are dated, with damp or musty air, weak ventilation, maintenance issues (e.g., drains, fixtures, door hardware), limited outlets, and notable hallway noise or thin walls. Some guests found the beds comfortable.

Related guest reviews

6

Anthony

15 Aug 2023

·

Lady at the front desk was very rude and seemed like she was in a rush when checking in, went to our room to put our luggage in and left. We only came back to sleep, used our own towels because the towels they had smelled horrible, then when we went to leave in the morning our door knob fell off… still haven’t gotten my deposit back (that isn’t listed on the website btw), so I think they charged me for the doorknob falling off. Stay somewhere else.

10

Amelia

8 Oct 2023

·

Stayed 2 nights

We stayed on a Thursday in October for the proximity to salem. The ride there was so easy. The front desk staff were so nice. The room was very clean. I just think there weren’t enough outlets in the room/ by the bed for both me and my wife to charge our phones. I also wish the AC had a continuous fan option: Otherwise, we had a lovely stay

2

Lauren

13 Sept 2023

·

Stayed 5 nights

I would not recommend this place. I first arrived and told them I lost my card, the guy working front desk seemed like I was bothering him (turned out he was leaving in 30 mins) and told me there was nothing I could do even after asking if I could show him a picture of the card and read the numbers off. There’s kids and people just roaming the hallways. I saw multiple people walking around with no shoes. There is always a smell of somebody cooking something which doesn’t make any sense. Next the room was very damp and moist. There were gnats and large flies. My top sheet was still very wet but was covered with the comforter which was also now wet. The trip to n from Salem from this place just isn’t worth it. I’ll be booking directly in Salem next time.

6

Hunter

22 Oct 2023

·

Stayed 4 nights

Not worth $350 per night. No fan in bathroom - condensation was horrible. Vent in bathroom connected to room next door and we could hear everything they were saying. Loud guests in hallway keeping us up at night. Shotty craftsmanship in rooms/bathrooms. This was more like a $99 a night stay.

4

Nelson

10 Oct 2023

·

Stayed 2 nights

Hi. For $900 for a weekend I expected more. The place is carpeted from top to bottom and it STINKS. Literally smells so bad throughout the hallways let alone the rooms. The hallways are filled with garbage bags of what seems to be residents living in them. Would not be surprised if they were migrants. The walls are paper thin so you hear EVERYTHING. The bathroom toilet seat was barely hanging on, two of our towels had what seemed to look like peubic hair on them. There was this random casing on an electrical junction box in the bathroom that sounded as if kept sparking. The Kurig coffees/teas definitely seemed to be there for some time if not have seen better days. Beds and Pool were OKAY at best.

6

Karim

30 Oct 2023

·

Stayed 1 night

Dingy old hotel not worth the price. Needs to be sub $100 a night. Doesnt even include breakfast. Everything is old, dirty looking and dark.

4

Ryley

12 Dec 2023

·

Stayed 1 night

Shower was cold in evening Tub did not drain properly Phone did not charge— All extension cords were somehow unplugged, presumably from the last guest; while this isn’t an average thing to look for, it might make sense to ensure things are working (ie this also meant the lamps didn’t work— this could have been determined by testing those) Very easy to miss location (hard to see on highway, especially at night)

4

Angia-Lena

16 Oct 2023

·

Stayed 3 nights

If it wasn’t for it being our anniversary and no other rooms available I wouldn’t have stayed here. So outdated and everything was just do dirty looking and we didn’t even have the room I requested we got a handicapped room. Outrageously priced but I’m the sucker that paid it. Will never again.

2

Emmanuel

14 Jan 2024

·

Stayed 2 nights

Nothing working over there no microwave in the room you have to go all away downstairs to eat up your food

4

Anthony

25 Aug 2023

·

Stayed 2 nights

Extremely loud and disrespectful guests. Bathroom faucet barely worked. Pretty sure people live outside in the back of the building. People screaming in the hallways and outside my window

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Service

Service is mixed, ranging from professional, friendly, and prompt staff to rude interactions, unfulfilled requests, and limited help resolving problems.

Related guest reviews

6

Anthony

15 Aug 2023

·

Lady at the front desk was very rude and seemed like she was in a rush when checking in, went to our room to put our luggage in and left. We only came back to sleep, used our own towels because the towels they had smelled horrible, then when we went to leave in the morning our door knob fell off… still haven’t gotten my deposit back (that isn’t listed on the website btw), so I think they charged me for the doorknob falling off. Stay somewhere else.

8

Alexandre

29 May 2023

·

Stayed 1 night

Prompt when called for a service.

10

Adam

22 Dec 2023

·

Stayed 1 night

Staff were very professional.

4

Thomas

21 May 2023

·

Reserved two rooms nine months ago. One single king and two double queens. Upon check-in i was told there were no king rooms so i ws given two double queens. There was no real apology given other than they over booked. The keurig coffee maker in the room did not work. I went to front desk and was told someone would be right up with a replacement. No one ever came. They have free coffee in the morning but no tea. Staff was not very friendly. I most likely will not stay here again!

4

Irina

7 Oct 2023

·

Stayed 1 night

I was not aware that the hotel had so many long term residents. Needles to say there was people even laying in the laundry room. The rooms where musty as there is no ventilation in the bathrooms. The front desk service is horrible. I asked for towels I was told come and get it myself. Please, make sure that you bring your own bottled water as the hotel runs out of it and your only option is juices and soda.

4

Patricia

28 Aug 2023

·

Stayed 4 nights

Customer service, cleanliness, front hallways paint is all chipped, front desk not helpful. When I checked out the front desk took my room key and never said how was your stay with us or thank you. This place is not like it was a few years ago. Too many children running around and riding bikes in the hallways. Housekeepers need better training. Our housekeeper did not know how to make a bed. My husband showed her.

10

Samuel

19 May 2023

·

Stayed 1 night

Very good service

6

Thomas

20 May 2023

·

Stayed 1 night

Reserved a room nine months ago with 1 king sized bed. When i checked in, they did not have a king room available, so they gave me 2 queens. What good is a reservation? The keurig coffee make in the room did not work. Went to the front desk. They said someone would be right up with another one. Never saw anyone. Not the best experience for the price.

4

Ronald Justin

11 Apr 2024

·

Stayed 6 nights

The hotel didn't particularly stand out in any way, and generally I had a pleasant stay, with one glaring exception. We were on vacation visiting a lot of the New England areas, and had a large, heavy gift bag of souvenirs and gifts we had bought. Housekeeping took it, and when we found it missing they claimed Housekeeping said they thought it was trash. Everything in the bag was brand new and there was no trash in the bag. Initially staff seemed to be sorry but offer no help or solutions other than to allow me access to their trash compactor to dig around in it to see if i could find anything. After I gave a little pushback the next day, they agreed to pay me back for whatever receipts I could produce of the items I had said were in the bag. That was the extent of it, no "sorry we'll make sure this never happens again", no further compensation, no promise of housekeeping review or training, but to just quietly sweep it under the rug. The entire process felt sketchy and I honestly felt like i got swindled by some shady practices by staff. Otherwise the facility was fairly clean and well run. Won't be using Holiday Inn on my vacation travels any more.

4

James

11 Oct 2023

·

Stayed 2 nights

We have stayed at other holiday inns and this by far is the worst. First: check in was quick and easy and we had no issues. Friendly staff all through out. The parking out front is limited and our room was all the way in the back of the hotel. When we drove back there, we noticed a number of broken down cars, a camper and shady area. The room is carpet and smelled of wet mold. The carpet near the bed was soaking wet. The bed was good, the pillows were okay. There were burn stains on the comforter. The room was kind of clean except the dirty carpet and peeling paint in the bathroom. The shampoo bottle was partially full so was obviously used and just left and not replaced. The first night there was loud music and banging until 11pm or so outside our room. We were glad to leave after 2 nights. No breakfast and didn’t see any coffee. It is close to Salem so that was about the only benefit.

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Location

Convenient for driving to Salem, but set by busy highways, hard to spot, not walkable, and a few felt less secure around side entrances or the back lot.

Related guest reviews

10

ShaDaraney

15 Mar 2023

·

Stayed 4 nights

Not enough restaurants nearby

10

Amelia

8 Oct 2023

·

Stayed 2 nights

We stayed on a Thursday in October for the proximity to salem. The ride there was so easy. The front desk staff were so nice. The room was very clean. I just think there weren’t enough outlets in the room/ by the bed for both me and my wife to charge our phones. I also wish the AC had a continuous fan option: Otherwise, we had a lovely stay

8

Barry

26 Jun 2023

·

Stayed 1 night

Room was very clean. Expensive for the area. Side entrances were damaged. Did not feel totally safe.

2

Peggy

20 Aug 2023

·

Stayed 5 nights

This property is advertised as being within walking distance from pretty much everything. What they don’t tell you is your in the middle of a major highway intersection and so not safe to be walking anywhere. Place smelled like fish mixed with city waste water. There was no breakfast included, no water available, and staff was rude when they didn’t have their faces in their phones. Got hot water for the shower when it wanted to work. Honestly think it was on a timer. Place looked like hadn’t been cleaned for a good 2 months and the pictures on the internet are from 1980 something. Will not stay here again and hopefully someone else doesn’t have to deal with outside doors that for lock, door keys that have to be reset daily, and false advertisement for a run down POS place that needs a whole new overall!

10

Dorothy

17 Oct 2023

·

Stayed 1 night

The restaurant next to hotel was excellent.

8

marilyn

23 Jun 2023

·

Stayed 2 nights

Clean, friendly, very comfortable beds . The room stank. Old cigarette smoke? Very busy area . Seemed industrial

8

Judith

18 Apr 2023

·

Stayed 2 nights

Stayed for a couple nights for a family wedding nearby. Worked well for us.

4

Ryley

12 Dec 2023

·

Stayed 1 night

Shower was cold in evening Tub did not drain properly Phone did not charge— All extension cords were somehow unplugged, presumably from the last guest; while this isn’t an average thing to look for, it might make sense to ensure things are working (ie this also meant the lamps didn’t work— this could have been determined by testing those) Very easy to miss location (hard to see on highway, especially at night)

4

James

11 Oct 2023

·

Stayed 2 nights

We have stayed at other holiday inns and this by far is the worst. First: check in was quick and easy and we had no issues. Friendly staff all through out. The parking out front is limited and our room was all the way in the back of the hotel. When we drove back there, we noticed a number of broken down cars, a camper and shady area. The room is carpet and smelled of wet mold. The carpet near the bed was soaking wet. The bed was good, the pillows were okay. There were burn stains on the comforter. The room was kind of clean except the dirty carpet and peeling paint in the bathroom. The shampoo bottle was partially full so was obviously used and just left and not replaced. The first night there was loud music and banging until 11pm or so outside our room. We were glad to leave after 2 nights. No breakfast and didn’t see any coffee. It is close to Salem so that was about the only benefit.

10

Stephen

27 Mar 2023

·

The location and the room

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Dining

On-site options are limited and breakfast is often not included, though several guests liked the restaurant next door and nearby takeout.

Related guest reviews

8

John

2 Sept 2023

·

Stayed 3 nights

One night staff’s pizza recommendation, Bella Mia, was great. Unbelievably tasty pizza.

4

Katrina

20 Aug 2023

·

Stayed 1 night

It was run down and halls smelled and it said it incl breakfast but you could only buy breakfast next door which is not what the website said

10

Dorothy

17 Oct 2023

·

Stayed 1 night

The restaurant next to hotel was excellent.

6

Alex

2 Apr 2023

·

Stayed 1 night

For a non-smoking hotel the room smelled like smoke. Possibly it was on the prior visitors clothing? The indoor pool was closed. No continental breakfast.

6

Chi Man

20 Jun 2023

·

Stayed 1 night

No breakfast. I need to go out to eat breakfast and come back. Not convivence.

8

Roman

22 Sept 2023

·

Stayed 3 nights

For the money it was good, wish there was free continental breakfast.

6

Karim

30 Oct 2023

·

Stayed 1 night

Dingy old hotel not worth the price. Needs to be sub $100 a night. Doesnt even include breakfast. Everything is old, dirty looking and dark.

10

Salvador

6 Sept 2023

·

Stayed 4 nights

That the complimentary breakfast is at a beautiful restaurant next door

10

Wendy

1 Sept 2023

·

Stayed 2 nights

Really good choice. And great Greek restaurant next to it!

4

James

11 Oct 2023

·

Stayed 2 nights

We have stayed at other holiday inns and this by far is the worst. First: check in was quick and easy and we had no issues. Friendly staff all through out. The parking out front is limited and our room was all the way in the back of the hotel. When we drove back there, we noticed a number of broken down cars, a camper and shady area. The room is carpet and smelled of wet mold. The carpet near the bed was soaking wet. The bed was good, the pillows were okay. There were burn stains on the comforter. The room was kind of clean except the dirty carpet and peeling paint in the bathroom. The shampoo bottle was partially full so was obviously used and just left and not replaced. The first night there was loud music and banging until 11pm or so outside our room. We were glad to leave after 2 nights. No breakfast and didn’t see any coffee. It is close to Salem so that was about the only benefit.

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Month	Average price
January	US$89
February	US$93
March	US$94
April	US$104
May	US$127
June	US$166
July	US$137
October	US$204
November	US$120
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $129	17 $162	18 $219	19 $353
20 $133	21 $138	22 $142	23 $170	24 $180	25 $439	26
27 $176	28 $140	29 $184	30 $189

Su	Mo	Tu	We	Th	Fr	Sa
				1 $405	2 $609	3
4 $278	5 $237	6 $263	7 $316	8 $254	9	10
11 $380	12 $219	13 $259	14 $289	15 $310	16 $560	17
18 $325	19 $207	20 $215	21 $211	22 $350	23 $440	24
25 $310	26 $182	27 $193	28 $204	29 $302	30	31

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Transfer Shower (Communications)

Standard Room

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Suite, 1 Bedroom

Standard Room, 1 King Bed

Suite, 1 King Bed (Additional Living Area)

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Hotel & Suites Boston - Peabody by IHG

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